Small mistake with my order. Corrected quickly and painlessly. Sometimes you need a harmless mistake to see how a company will respond when its important.
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Lees wat reviewers zeggen
These guys are great, they are easy to work with and pay attention to details. I have been using their manual can steamers for the sleek cans and have put over 10k cans through with zero issues. No ad... Toon meer
Bedrijf heeft geantwoord
My phone calls and emails were answered by a human. Not only that it was a very knowledgeable and helpful person who quickly helped with my issue and provided a quick response. Clem provided solutions... Toon meer
Bedrijf heeft geantwoord
Had a manual Cannular and switched to Oktober BenchMK for it's ease of use and alignment. Cannular went out of alignment and after spending weeks trying to align it, I went looking for a better soluti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Oktober Can Seamers and Oktober Crowler™ Can Seamers are everything you need, and nothing you don’t. A modern design for a centuries-old technology; we engineered our Can Seamers and Crowler™ Can Seamers from the ground up specifically for the craft beverage industries. Our background in precision machine design, combined with our love of great beer, cocktails, wine and coffee has set the stage for the thriving business we have become. Cans and Crowlers™ are our business at Oktober Design, and thousands of businesses all over the world use Oktober Can Seamers and Oktober Crowler™ Can Seamers to can their beer, wine, kombucha, coffee, soda, cocktails, tea, wellness drinks, samples, R&D projects, and more.
Contactgegevens
5 Colfax St. NE, 49505, Grand Rapids, Verenigde Staten
- +1 (231) 759-1998
- info@oktoberdesign.com
- oktoberdesign.com
4,9
Uitstekend
896 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Always what I need when I need it
Always what I need when I need it. Great quality. Fast Shipping. Competitive prices.
30 september 2025
Easy online ordering and fast delivery
22 september 2025
jajaja se regreso el envio no se por…
jajaja se regreso el envio no se por que pero ya instalamos la pieza en su lugar y todo bien!
2 september 2025
Antwoord van Oktober Can Seamers
Supervisamos nuestros envíos con UPS y, a veces, la aduana necesita más información. ¡Disculpa por eso!
Si necesitas algo más, avísanos. Nos alegra saber que está funcionando.
Order was fast, cans were crushed
Order was fast. Got it within 2 business days. A lot of our cans were crushed though so we lost a lot of them
13 augustus 2025
Antwoord van Oktober Can Seamers
Shipping can be tough with cans! Sorry you experienced that. If you send us an email with photos and a rough number of damaged cans, we are happy to replace them or issue you a store credit. Just shoot us details at info!@oktoberdesign.com and we'll help you out!
UPDATED Customer Support - manuals need update
UPDATED.....
Support emails were getting filtered in a really strange way. Appears there was a design change where the can guides are no longer needed and replaced with the centering rings. Took me a little to figure out I didn't need both and Oktober just needs to update their manuals/videos to reflect this change. So far a GREAT product and thanks again for getting back to me!
9 september 2025
Antwoord van Oktober Can Seamers
Hey Eric! It looks like we responded to your 9/16 email on 9/17 and 9/19. Would you be able to check your spam filter to see if it's getting caught in there? We're giving the number on file a call too, in case we can connect that way to help you out!
Antwoord van Oktober Can Seamers
Love to hear it!
Antwoord van Oktober Can Seamers
Happy to hear it! Let us know how it works out for you!
Antwoord van Oktober Can Seamers
That's the goal! Glad it's a great fit for you!
Not clear on return policy
Not clear on return policy, there's a button on the website but you can't click it to review terms and policy.
Website states an estimated time frame for when to expect the items but once order was placed it was longer than anticipated because they were "out of stock". Again not clear on that second aspect.
Contacted them twice and left a voicemail - no one returned my call. Emailed them and Elle Lively was not helpful instead of providing a solution to the frustration- they will charge re-stocking fee- even when the item wasn't available prior which made me wait longer for the order to arrive. Also stated my number was not reachable- that's a lie.
Already did my part and returned the cups- still no refund into my account. TERRIBLE!
17 juli 2025
Antwoord van Oktober Can Seamers
Happy to help! Keep us posted on all the cool stuff you can. :)
Great customer service!
16 juli 2025
excelente producto de alta calidad muy…
excelente producto de alta calidad muy buena comunicacion creo que trabajaremos junto por mucho tiempo mi experiencia fue muy buena
14 augustus 2025
extremely slow to ship and to respond…
extremely slow to ship and to respond to product inquiries
30 juli 2025
Great company to work with
Great company to work with. Even though I am in Greece they helped me through the whole process and worked out my set up. I would recommend them to anyone
23 juni 2025
Antwoord van Oktober Can Seamers
Happy to hear it!
We ordered our first seamer and in the…
We ordered our first seamer and in the middle of production we had to cancel due to an unforseen expenditure. Even though they were almost finished with the production of the machine, the great people of Oktober were understanding and gave us a refund. Not only because of their great product, we also expreienced great customer service. Since that experience we have ordered a new Oktober Seamer and we cannot be more pleased. Easy to use and well built. We have canned over 10000 cans since and the machine (as long as you care for it) has not issues to date. Everytime we use it with confidence knowing that it will work everytime. Thanks Oktober! We can't tell people enough about you!
23 juni 2025
Antwoord van Oktober Can Seamers
Awesome! Glad we could help.
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