Having left a negative review after my first purchase didn't go to plan the seller reached out and I decided to reorder the navy gripper pilates socks on 12th October. I wasn't disappointed the socks... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The lights were broken and the quality is generic. It was some cheapy small string with only a few lights . I paid over $50 for a dream catcher falling apart. I wasn't going to write a review but I've... Toon meer
Bedrijf heeft geantwoord
Firstly what it represents is so important as an animal lover it breaks my heart to see Ill treated animals and stray starving animals. Buying the bracelets means I can help a little bit towards some... Toon meer
Bedrijf heeft geantwoord
Initially I had a problem with the item I bought and also with the delivery as they threw it over my fence and the item also got broken. But I was extremely happy with the customer service I receiv... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
427 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ring turns finger green
Ring turns finger green. For $160 ring this is poor. I can order from Amazon and get better quality.
24 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
If you receive products with quality problems, we will take full responsibility.
Could you please contact us via Facebook messengers or Email address contact@mail.olivenorma.com with the photo about the items you talk about？
We will try our best to follow up with your order issues and solve the problems accordingly.
Please rest assured that we are a responsible seller and we will not let our customers lose.
Sorry for any inconvenience caused.
Thanks for your understanding.
I received my ring for Xmas
I received my ring for Xmas
I am so happy with it
25 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Very good quality
Very good quality, very beautiful pieces !
17 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Don't Shop at Olivenorma – It's a Scam! My Friend Got Scam and I'm Warning Everyone!
I can't believe my friend got scammed by Olivenorma. I’m writing this review to warn others about the shady practices of this site. It's a complete scam, and I don't understand how their website is still up and running. Someone needs to investigate this further.
Olivenorma is nothing but a fake website operating out of China. They're doing what is known as dropshipping – they buy cheap products from small businesses, jack up the prices, and sell them as their own. My friend bought a Turquoise Rock Orgone Bracelet for $43.59 from them, but the same bracelet is sold for only $13.52 on Etsy! It's the exact same product. If you don't believe me, search it up for yourself because it won't let me provide any links in this review.
If you're looking to purchase something online, do yourself a favor and go somewhere else. Don’t buy from Olivenorma, or you might end up getting scammed like my friend did. Karma will catch up with whoever is behind this website, but I just don’t want anyone else to fall for it.
14 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Really sorry that the item couldn't meet your expectation.
We have our own factory and produce products of high quality, competitive price, manufactured with best technology and getting good feedback in the market.
Because the materials and costs of the products are different, the prices will also be different, so the prices you see elsewhere may be different from those on our website.
However, your kind opinion would be much appreciated. We will submit this to the related departments for further improvement.
Could you please send us the pictures and more details you talk about?
Then we can help you check it and offer solution to you. Please rest assured that we are a responsible seller and we will not let our customers lose.
Could you please contact us via Facebook messengers or Email address contact@mail.olivenorma.com we will try our best to follow up with your order issues and check your order details for you？
Thanks for your understanding.
Have a nice day.
I have not received my order
I have not received my order. It says pending acceptance in the next town over from mine since Dec. 5. It is Dec 10. It does not take 5 days for mail to be delivered from the next town over.
9 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As a reliable seller, please don’t worry, we will not let you have any loss, if you do not receive your package, we will take full responsibility.
Could you provide your order number to contact@mail.olivenorma.com so that we can check for you? If we received your email, we would definitely reply you.
Hope you have a nice day!
10/10 recommend
I ordered a Moss Agate ring set, it was shipped fast and received fast; the packaging is so cute, the rings are breathtakingly beautiful & great quality and customer service is fast at responding and helpful!
I have no complaints! As soon as I received and saw my ring, I ordered a different one and I can’t wait to receive it!
My only wish is that they would specify what material the rings are made of but so far so good, the rings is still gold and there is no color change to it. I hope it stays that way! 🤞🏼
Thank you Olivenorma, I’m glad I found you! 🩷
10 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Absolutely love this company and the…
Absolutely love this company and the products they offer! The customer service support is amazing. Didn’t receive my product first go around (I don’t think it was the company’s fault- the post office stated they had a weather delay) after reaching out to the company they reshaped my item and now I can proudly wear the item. The products are great quality and sure do make a statement! Highly recommend this company for ALL your jewelry needs!
8 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Over-priced Chinese fake items.
Over-priced Chinese fake items.
Initially I thought I ordered them from inside the UK(as I specifically chose this and I wrote to uk.olivenorma), but I was wrong. The items came from China. One of the items, a beautiful yellow unicorn with a clear white base, turned out to be an overweighted sticky unicorn without any white base. A black obsidian angel doesn't stand. The tree of life has a very different design from the one in the pictures. Overall,yes,the pictures look nice, but the reality is ugly and extremely expensive. And when you add the more than two weeks delivery time, the result is pure disappointment.
Avoid these company.
28 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Depending on the distance of the address, the shipping time will vary.
And you could click here to check the Shipping Information in our website，including Total delivery time, processing time and shipping time：https://uk.olivenorma.com/pages/shipping-information
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
However, your kind opinion would be much appreciated. We will submit this to the related departments for further improvement.
Could you please send us the pictures and more details you talk about?
Then we can help you check it and offer solution to you. Please rest assured that we are a responsible seller and we will not let our customers lose.
And we have sent an email to you about your order, please check your order email.
Thanks for your understanding.
Have a nice day.
Excellent service had a problem but was…
Excellent service had a problem but was sorted in no time with no hassle!
4 december 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Misleading, Overpriced, and Counterfeit Products these are mass produced on Aliexpress!
I purchased four items from Olivenorma, trusting their claims of genuine, high-quality products. I spent nearly £90 on what I thought were meaningful Christmas gifts for my grieving mother, who recently lost my father. After reading reviews here on Trustpilot, I became suspicious and investigated further. Sadly, the reviews are completely accurate.
The items are not authentic—they are mass-produced fakes sold on AliExpress for a fraction of the price. The "S925 sterling silver ring" I paid £26.99 for is under £3 on AliExpress and seeing reviews on here claims state the rings leave green marks on the skin. The pyramids, advertised as handcrafted and premium, are under £5 elsewhere. Olivenorma is misrepresenting their products and overcharging customers for cheap goods.
I am demanding a full refund as these items are counterfeit and misrepresented. I should not have to pay out of my own pocket to return them. I require a prepaid shipping label to send the items back once I receive them.
If you’re considering buying from this seller, don’t. They are scamming people, and I hope this review helps prevent others from falling victim to their deceptive practices. Order #ONUK2047
EDIT. After filing a paypal dispute and them saying they will only refund me if i remove this review and close the paypal dispute they will refund me, then saying Could we apply a 50% refund to you as compensation and you can keep the product with you and settle this case down? Please understand that we have high costs on shipping and products, we do not afford the shipping fee for you to return it back. We will refund you the order amount after receiving the returned package. .
Bad move that really annoyed me, so I told them absolutely not will I close the case or delete my review. I will however return the goods once they send me a prepaid shipping label at their cost for selling misleading products and not selling genuine items as stated on their website.
So I basically told them my rights and that I will escalate my complaint to the following authorities: China Consumers Association (CCA): I will file a formal complaint about your deceptive business practices. State Administration for Market Regulation (SAMR): This national authority handles cases of fraud and consumer rights violations in China. National Public Complaints and Proposals Administration: This agency addresses public grievances and will be informed of your misconduct. I have already submitted a detailed complaint to PayPal, including your refusal to comply with fair return practices and your coercive attempts to suppress my honest review. I am prepared to escalate this further to UK consumer protection bodies, such as the UK International Consumer Centre, and to continue warning others about your practices on public review platforms. This is your final opportunity to resolve this matter amicably.
Guess what, has a result they then refunded me in full via paypal - I wont take down my review because I don't want their scams affecting other people. So this is me helping other people by giving my honest review.
PS If you look on google and type Olivianorma Scammers there's forums with peoples stories.
24 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Because the materials and costs of the products are different, the prices will also be different, so the prices you see elsewhere may be different from those on our website.
We are sorry to hear that you are not satisfied with our products and want to cancel the order before you have received our products. We understand your concerns.
We sent your package immediately after you placed the order. We just asked for your opinion if you want to keep the order if we refund you 50% of the amount. We receive your message that you don't want to keep the order, so we have arranged a full refund for you and you don't need to return the package.
We are sorry that this solution still cannot satisfy you and left this comment. We would like to express our sincere gratitude to you for the inconvenience caused to you. We will work harder in the future and provide you with better services.
Thanks for your understanding.
Have a nice day.
my order was shipped fast and i just…
my order was shipped fast and i just love the box and the bag also the beginners yoga sequence that came along with my amazing ring...
18 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Very Nice is perfect
23 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Gorgeous ring
I received my ring 💍 with fast and furious shipping. It’s stunning. 🤩 I absolutely love it 😍 it came in a gorgeous box with a velvet bag. I was looking for a grounding ring for myself and found it! 💍🔥❤️
20 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I ordered a tree of life pyramid as a…
I ordered a tree of life pyramid as a 'Blessing' gift.
It arrived in a timely manner, and well packaged, with a soft material drawstring bag, to keep it in if wished.
the resin pyramid, with tigers eye, and peridot, is very beautiful, but it is even more outstanding if it has light source shining on it, as it has some gold colouring on the surface of the tigers eye, which is reflective. A beautiful gift, and very well received.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Bad customer service
After few emails i was refunded in full. Appreciate the fact as the item was not what wanted. I have offered to send the item back but can only do so if postage is paid by them.
In all I am able to say that they rectified the issue.
Your reply is copy and pasted from other customers- shameful!! I have already said that you want me to send the item back to china at my cost!!!! I have already paid the delivery and I don’t want to pay anymore money. I want free tracked postage from you to return it.
Received my order yesterday and not received any I expected so I write to them asking to tell me how to return. I was emailed that their products are high quality. I insisted that I have to return. I was then told I can have 20% discount if I keep it. Otherwise post it to China and give them tracking details!!! I have already paid postage when ordering! Why shud I pay it again?? I have emailed them that this is not how it works and to send me pre paid QR code for postage - still waiting for a reply!
7 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We received your message saying that the product you received was not what you wanted and you want to return it. Our return policy is that if the product is returned for personal reasons, you are responsible for the return shipping charges.
You can view our Return Policy here:https://uk.olivenorma.com/pages/returns-exchanges
We received your message that you do not wish to incur the shipping costs for the return and would like a full refund.
In this case，we have given you a full refund and you can keep the product as a free gift without returning the item because we value you as an important customer.
At your request, we arranged a full refund for you and provided you with an exclusive discount. We are sorry that this solution still cannot satisfy you and left this comment. We would like to express our sincere gratitude to you for the inconvenience caused to you. We will work harder in the future and provide you with better services.
Thanks for your understanding.
Have a nice day.
Olive Norma is a scam!
I bought an obsidian gemstone ring, and it looked nothing like the picture. The gemstone was not actual obsidian but a rubbery plastic square. The gemstone popped out of the ring and was bendable. The ring itself was very cheap and bent.
4 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement.
Could you please contact us via Facebook messengers or Email address contact@mail.olivenorma.com with the photo about the items you talk about？
We will try our best to follow up with your order issues and solve the problems accordingly.
Please rest assured that we are a responsible seller and we will not let our customers lose.
Sorry for any inconvenience caused.
Thanks for your understanding.
This is a scam
This is a scam! I was very dissatisfied with a necklace (ocean wave) when it arrived. It was glaringly obvious it's not the same item on the site photo. I wish I could post a photo of what was expected and what I got instead. Never again.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement.
Could you please contact us via Facebook messengers or Email address contact@mail.olivenorma.com with the photo about the items you talk about？
We will try our best to follow up with your order issues and solve the problems accordingly.
Please rest assured that we are a responsible seller and we will not let our customers lose.
Sorry for any inconvenience caused.
Thanks for your understanding.
Betrug/ Scam
Ich hatte eine 18k vergoldete Kette gekauft. Diese wurde nach nur einer Woche schwarz, trotz der empfohlenen Pflege und Schutzmaßnahmen. Weswegen ich an der Qualität und auch an dem Material und der 'Vergoldung' zweifle.
Der Anhänger ist zwar schön, weswegen ich gerne zwei Sterne vergeben würde, allerdings hätte ich auf ihn verzichtet, hätte ich gewusst wie die Kette nach so kurzer Zeit aussieht.
Ich werde dort nicht noch einmal bestellen und kann es deswegen nicht weiterempfehlen.
Leider ein zu teurer Reinfall.
I purchased an 18k gold-plated chain, which turned black after just one week, despite following the recommended care and protection guidelines. This has led me to question both the quality and authenticity of the material and the ‘gold plating.’
While the pendant itself is attractive, warranting a two-star rating, I would have foregone the purchase had I known how the chain would appear after such a short time. I will not be ordering from this retailer again, and unfortunately, I cannot recommend it to others.
Regrettably, this purchase was an overpriced disappointment.
1 november 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hallo, es tut uns sehr leid, dass Sie eine unangenehme Erfahrung gemacht haben.
Unsere Produkte sind von guter Qualität zu einem wettbewerbsfähigen Preis, werden mit der besten Technologie hergestellt und erhalten auf dem Markt gutes Feedback.
Wenn Sie Produkte mit Qualitätsproblemen erhalten, übernehmen wir die volle Verantwortung.
Könnten Sie uns bitte über Facebook Messenger oder per E-Mail an contact@mail.olivenorma.com mit dem Foto der Artikel, über die Sie sprechen, kontaktieren?
Wir werden unser Bestes tun, um Ihre Bestellprobleme zu verfolgen und die Probleme entsprechend zu lösen.
Seien Sie versichert, dass wir ein verantwortungsbewusster Verkäufer sind und unsere Kunden nicht verlieren lassen.
Entschuldigen Sie etwaige Unannehmlichkeiten.
Vielen Dank für Ihr Verständnis.
Zero stars
Zero stars. Scam. Ignorant customer service. Rubbish products. Received my items.... took weeks. All of which are cheap rubbish you can buy for pennies off of Ali express, Shein, Temu etc. Complained to customer service and was offered a 20% refund. Unacceptable. Website also clearly states 100% money back guarantee. Liars. After I said this was Unacceptable i've been ignored. Said I'd take it further after I was suggested to untangle a necklace beyond repair as it wasn't packaged properly. These were meant to be my wedding jewellery as they were advertised as real crystals. I am now working with various people to resolved and being this website down.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
We have told you that if you are not satisfied, we will refund fully to you or resend a new one for you.
We are sorry that you were not satisfied with items we sent you. We have refunded fully to you because we value you as important customer. You can keep the items you received without returning them. Hope you feel better now.
And we have contacted the manufacturer and told them to improve as soon as possible.
Thanks for your understanding.
ABSOLUTE SCAM.
ABSOLUTE SCAM.
I bought crystals and a wall mount for over 70 euros and got super cheap plastic. AVOID.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Could you please send us the picture of the items you talk about to confirm?
If you are not satisfied, you can return it for full refund or exchange it.
Thanks for your understanding.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.