Having left a negative review after my first purchase didn't go to plan the seller reached out and I decided to reorder the navy gripper pilates socks on 12th October. I wasn't disappointed the socks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The lights were broken and the quality is generic. It was some cheapy small string with only a few lights . I paid over $50 for a dream catcher falling apart. I wasn't going to write a review but I've... Toon meer
Bedrijf heeft geantwoord
Firstly what it represents is so important as an animal lover it breaks my heart to see Ill treated animals and stray starving animals. Buying the bracelets means I can help a little bit towards some... Toon meer
Bedrijf heeft geantwoord
Initially I had a problem with the item I bought and also with the delivery as they threw it over my fence and the item also got broken. But I was extremely happy with the customer service I receiv... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
427 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I ordered 2 bracelets and a ring
I ordered 2 bracelets and a ring. They emailed to say one of the bracelets had sold out and let me choose another and said they would send something else as well for the trouble. Communication was great. Took a couple weeks to arrive but I thought the timing was good. The herkimer diamond bracelets is beautiful. Not sure how long it will last but it looks pretty sturdy. The evil eye ring came up a little small but it still fits so I recommend getting your normal size. I've had it on for a few days and it hasn't gone green or anything like that. Currently waiting for my replacement bracelet and very excited about it. Will buy from here again.
27 april 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I would rate 0 it took two half weeks…
I would rate 0 it took two half weeks for delivery as from china which wasnt stated. when received jewellery I checked returns policy and they state no sale items can be returned and I spent over £100 and I'm not happy with jewellery. On website it will not allow you to leave a review which it's obvious why not. I have seen the same jewellery sold on shein for £1.50 a necklace. It's disgusting how you get treated and the cost is lost I'm very angry
26 april 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Usually after you place an order, you will receive a confirmation email & shipping notification after shipping in your mailbox.
Depending on the distance of the address, the shipping time will vary.
And you could click here to check the Shipping Information in our website，including Total delivery time, processing time and shipping time：https://www.olivenorma.com/pages/shipping-information
We offer no-hassle returns. You may return most items (unused) in their original packaging. If you don't like，you can contact us to return.
If you are not sure the estimated arrival, you can contact us by email contact@mail.olivenorma.com.
If we received your email, we would definitely reply you.
Hope you have a nice day!
El ópalo es falso
22 april 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hola, lamentamos mucho cualquier experiencia desagradable.
Nuestros productos son de buena calidad, tienen un precio competitivo y están fabricados con la mejor tecnología. Además, reciben excelentes comentarios en el mercado.
Si no está satisfecho, puede devolverlo para obtener un reembolso completo o un cambio.
¿Podría contactarnos por Facebook Messenger o por correo electrónico a contact@mail.olivenorma.com con la foto de los artículos que menciona?
Haremos todo lo posible para dar seguimiento a los problemas con su pedido y resolverlos adecuadamente.
Tenga la seguridad de que somos un vendedor responsable y no permitiremos que nuestros clientes se sientan mal.
Disculpen las molestias.
Gracias por su comprensión.
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
I had a minor problem with tracking my…
I had a minor problem with tracking my package but when I mentioned it, they was very helpful, and very responsive with the replies, and when it arrived it blew me away, pure quality, I bought the lifetree for my sister's birthday with engraving on it, she was over the moon, excellent service, highly recommended and stunning items, thank you very much :)
15 april 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
awesome jewelry
The company is awesome always getting it right and on time. I love the jewelry and company. The sizes and quality is great. Their helpful and get it here quickly. I love my rings. I really loved the one before but wasn't able to do it. I picked one and you swapped and did quickly as well as it coming.
22 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
OPAL RING
I bought an opal ring and I think lots of ladies would agree that it is a beautiful ring, the only worry I have if when I wear it will it blemish as normally I have trouble with rings unless it is at least 9ct Gold
31 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Thank god for the discount because my…
Thank god for the discount because my finger turned green and I lost two gems in less than 24 hours. They offered me a 3.00 refund & 20 percent off. So I asked for a new ring. They sent thank.
21 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As per your request, we have reissued you a new ring and sent you new tracking number details and you have replied us about it.
As we check .The new package have arrived your address and we have resent teh deliver information to you. Could you please check your email?
If you have any questions about the new ring, do not hesitate to contact us via email.
Have a nice day！
Spent over £200 on a Tree of Life…
Spent over £200 on a Tree of Life Pyramid for my daughter in laws 40th Birthday. Im now embarrassed to give it to her. It is just a cheap piece of resin tat. The 'tree' is squashed in the top of the triangle, and the stone on floor is just shingle. I ordered a USB light stand, that is too small for the pyramid, even though I discussed the size before ordering. I would love to return it, but had it personalised. Cant see it as it is underneath the pyramid. Absolute waste of £200.
23 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
If you are not satisfied, you can return it for full refund or exchange it.
Could you please send us the picture of the items you talking about and received?
Then we will help you check it.
Thanks for your understanding.
Unverschämter Umgang und falsche produktlieferung
Ich habe zwei Ketten mit dem gleichen Motiv („die Welt“) und gleicher Größe bestellt. Zuerst wurde mir eine Kette davon in einer viel zu großen Größe zugesendet (die andere war korrekt).
Als ich mich beschwerte, wurde ich gefragt, ob ich auch ein anderes Motiv möchte, da das von mir bestellte, nicht da sei. Als ich dies verneinte ist doch noch eine Kette aufgetaucht, die sie mir zugesendet haben. Zuvor schickten sie mir einen Screenshot von der Bestellung.
Leider hatte diese Kette das falsche Motiv („der mond“). Als ich mich erneut beschwerte, hiess es, dass das Motiv („der Mond“) auf dem Bild zu sehen war, welches sie mir vor Versendung zugesendet haben.
Das Bild war jedoch so klein, das ich es nicht erkannte und zudem war auf dem Screenshot rechts das korrekte Motiv („die Welt“) ausgewählt, weshalb ich auch davon ausging, diese Kette zu erhalten.
Wieso das Motiv von der Bestellung abweicht oder zweimal die gleiche Kette zwei unterschiedliche Motive zeigt, können sie mir nicht beantworten.
Ich bin mir im Gespräch sehr verarscht vorgekommen und bin der Meinung, dass sie dieses Motiv nicht mehr vorrätig hatten.
Ich kann den Shop auf keinen Fall empfehlen! Ein solcher Umgang mit Kund*innen ist unverschämt! Zumal zwischen meiner ersten Bestellung und jetzt 4 Monate liegen!
Und die falsch zugesendete Kette durfte ich behalten (obwohl ich nichts damit anfangen kann), was nicht von hoher Qualität spricht!
Nach meiner Bewertung hier habe ich die korrekte Kette zugesendet bekommen.
20 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Sehr geehrter Kunde, vielen Dank, dass Sie sich trotz Ihres vollen Terminkalenders die Zeit genommen haben, uns zu schreiben.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten.
Auf Ihre Anfrage hin haben wir Ihnen eine neue Halskette zugesandt und ein Foto der Halskette zur Bestätigung beigefügt.
Als Entschädigung erhalten Sie ein Armband mit ätherischen Ölen als zusätzliches Geschenk.
Ich hoffe, es gefällt Ihnen, wenn Sie es erhalten.
Bei Fragen stehen wir Ihnen gerne zur Verfügung.
Wir wünschen Ihnen einen schönen Tag!
Delusa dalle dimensioni.
Ho trovato questo sito per caso, sono stata subito attratta da questi articoli esteticamente molto belli, peccato che i due oggetti che ho acquistato non rispecchiano le dimensioni dichiarate nella descrizione.
La decorazione da parete (lotus om moon) doveva essere lunga 64 cm ed invece è 46 cm, il campanello a vento con albero della vita è minuscolo me lo aspettavo decisamente più grande.
Sono degli oggetti carini ma non valgono a mio parere il prezzo pagato proprio per il discorso della dimensione.
13 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Gentile cliente, grazie per aver trovato il tempo per scriverci nel tuo fitto programma.
Ci dispiace davvero che l'articolo non abbia soddisfatto le tue aspettative. Per essere onesti, i nostri prodotti sono di buona qualità a prezzi competitivi e hanno anche un buon feedback sul mercato.
Tuttavia, la tua gentile opinione sarebbe molto apprezzata. La sottoporremo al fornitore per ulteriori miglioramenti.
Potresti inviarci la foto o il video di cui parli?
Quindi ti aiuteremo a verificarlo?
Se non sei soddisfatto, puoi restituirlo per un rimborso completo o sostituirlo. Per ricevere assistenza dal nostro team social, ti chiediamo gentilmente di contattarci su Facebook (@olivenorma), Instagram (@olivenorma_crystal). In alternativa, puoi anche cercare supporto contattando il nostro team di supporto via e-mail all'indirizzo contact@mail.olivenorma.com🙏
Customer service has been amazing very…
Customer service has been amazing very quick response time
The ring I ordered is beautiful would definitely recommend and will be ordering again in the future
14 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Great customer service
Great customer service. I ordered wrong size and they were quick to replace my item. Definitely will be a repeat customer. Quality of jewelry is excellent
2 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Very disappointed
Ordered in plenty of time for my daughters 50th birthday, contacted the seller twice to no avail. Ended up buying something else and it's a good job I did. When the item did arrive it was nothing like it was described as, very poor quality item, the best thing about it was the box and pouch that it came in and the wooden box that I had ordered and paid for. I would never order from this company again and advise others to avoid it also
UPDATE
Following discussions with the company I was given a ten percent refund, which I was happy to receive
6 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Could you please send us the picture of the items you talking about and received?
Please don't worry, as a reliable seller, we will take the responsibility and arrange the next step for you asap once we confirm it.
If you are not satisfied, you can return it for full refund or exchange it.
We don't seem to have received your email. Can you check whether it was sent successfully?
Please contact us via Facebook messengers or Email address contact@mail.olivenorma.com we will try our best to follow up with your order issues and solve the problems accordingly.
Thanks for your understanding.
I thought my package had gone missing
I thought my package had gone missing. The customer service was great. Emails arrived very promptly and I was never fobbed off. I would recommend anyone to use the company
26 februari 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Recently purchased a zodiac…
Recently purchased a zodiac braclet...i made a mistake when ordering which was fixed by customer service with no hassles at all...abs love the braclet and will most definately be purchasing from here again....
4 maart 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊
Fake Natural Moldavite Irregular Necklace
I have purchased Olivenorma Natural Moldavite Irregular Necklace as the website said 100% real natural stone but when I received it and open the package totally fake all just good quality plastic or raisin
Difficulty to return as the package not in the uk but in the HK , please be awareness before you buy and uk customer please help to report this company with the bank
18 februari 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Hello, we're so sorry for any unpleasant experience.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Could you please send us the picture of the items you talking about and received?
Please don't worry, as a reliable seller, we will take the responsibility and arrange the next step for you asap once we confirm it.
If you are not satisfied, you can return it for full refund or exchange it.
Please contact us via Facebook messengers or Email address contact@mail.olivenorma.com we will try our best to follow up with your order issues and solve the problems accordingly.
Thanks for your understanding.
Antwoord van Olivenorma
Ciao! Grazie mille per le tue gentili parole e il tuo adorabile feedback! Ti apprezziamo tantissimo! Grazie per averci consigliato 💖 Siamo felici di sapere che ami gli articoli di Olivenorma. 😊
Not genuine crystals
Not genuine crystals. China bad replicas and take ages to arrive. Had to get refunded by PayPal.
9 januari 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Could you please send us the picture of the items you talking about and received?
Please don't worry, as a reliable seller, we will take the responsibility and arrange the next step for you asap once we confirm it.
If you are not satisfied, you can return it for full refund or exchange it.
Please contact us via Facebook messengers or Email address contact@mail.olivenorma.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
I ordered a set of 2 rings
I ordered a set of 2 rings, and they were very obviously not the same size, I emailed them to try and maybe get my rings both the same size, and I sent the pictures and measurements and they said they weren't gonna do anything, it's a scam..
23 januari 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Did you check the details and confirm the size before purchasing?
Actually all the sizes are stated clearly on the website you should follow the size chart to order the correct size.
Could you please send us the picture of the items you talking about and received?
Please don't worry, as a reliable seller, we will take the responsibility and arrange the next step for you asap once we confirm it.
Please contact us via Facebook messengers or Email address contact@mail.olivenorma.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
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