Oliver Bonas Reviews 1.083

Terrible sizing. A dress I purchased was definitely not the correct size. I returned this skirt to OB and over 2 weeks after they recieved the parcel, they still did not issue me a refund. I had to contact customer service who did not return the full amount. They even claimed an item was missing from my return!

I ordered a product as a gift for my friend. The package was delayed, and I couldn’t give her the gift on time. I contacted customer service to explain the delay and that it was meant to be a gift. The first representative told me they would immediately send a replacement. Later, another person asked for my address, which I provided. Then, someone else replied, saying they would wait another 24 hours to see if the delivery company would finally dispatch my order.

Whaaaaaaat?! After making me wait for over a week, they still wanted to delay it further…

I had to wait the infamous 24 hours. The package arrived two days later. I planned to see my friend to give her the gift—already late—and… surprise! The package arrived with the product’s box completely damaged.

Honestly, I thought it was a joke. The product itself was perfectly packed in the shipping box, meaning they had sent the damaged product box from the start.
This is a total lack of respect!

Just before Christmas I bought for the children's stocking fillers a water cress planting set and a small dish of iris bulbs . The water cress was carefully nurtured by my ( soon to be ) three year old great nephew Harry who was photographed this week with the brimming full carton of water cress . He was so pleased and happy with himself . Such a great product and such fun for children to grow things . Egg and watercress sandwiches for tea . We now anxiously await for Olivia’s irises to flower later in the year - bought as her middle name is Iris .
Thank you for a great product and such fun for the children .I did pop into my local store in Parsons Green to show the delighted staff the photos of the children .

I purchased a weekend bag from the website a few weeks ago and received an email to say it had been dispatched but no further email to say it was out for delivery so I had to contact OB customer care and apparently evri had my parcel and never delivered it and sent it back to OB without letting me know (evri) the customer care team were quick to resolve this and sent the item to my home address the next day! Very happy with this service and the weekend bag lovely quality. Thanks again for helping

Customer service were really helpful when my diffuser came without a electrical charger - when I realised they responded to my email speedily, finding the needed part within a week or so of my request. Really appreciated it and will continue to shop with this company!

Astonishingly high level of customer service and support - particularly from Ryan. He made the range of issues I had with an online order simply disappear!

Great website, fast delivery and the most beautiful blue ombre striped jumper. True to size, soft to touch and on the first wear had several compliments. Colour blend is gorgeous!

Lovely items and lovely company. Bought some things for myself and my friend as a surprise for her and really good quality. Quirky range of items.

I ordered a faux yucca plant from Oliver Bonas. It was delivered today and it exceeded my expectations! It's as realistic looking as I think a fake plant can be made to look.
It was well packaged without any damage in transit. Ordering on the website was easy, and delivery was quick.

Love love love this store!

I've ordered online lots of times from this store and only ever had a problem once where something arrived damaged, a quick call to customer services and it resolved instantly with a replacement sent out via express shipping and a delivery refund given!

Since then I've not had any issues, products are always fab and delivery is always speedy!

Firstly, this review is about the delivery of OB orders; customer services from OB was excellent.

Placed an order on the 1st January for my sister's birthday on the 13th January. By the 9th January, the delivery status had not progressed from, 'We've got it'. I called customer services and spoke with a customer services advisor, who was extremely apologetic (suspected Evri had failed to scan the package correctly and it's still languishing in a depot somewhere). He arranged for a gift card to refund the purchase price, with enough to cover priority delivery, to be emailed to me. I reordered on Thursday 9th and selected the 'Saturday delivery' service, so it would still arrive in time for the 13th.

It is now 9.40pm on Saturday evening, and the package is still in the delivery depot. Whether it arrives or not before my sister's birthday is now anyone's guess.

Although OB's customer service in dealing with the initial problem was excellent, actually receiving my order (and on time) is more important, and to be disappointed twice now will make me think twice about ordering again.

Please, please reconsider your courier provider - they're letting you down.

I purchased a Luce floor lamp which looked great when it was working. I tried to disassemble it when moving house, basically by doing the reverse or the instructions but the cable holding the lights pendent tore.

Customer service were useless when I contacted them and told me to visit an electrical store.

Anyway, only purchase the lamp if you’re in your forever home, as otherwise you’ll struggle to move it elsewhere.

Great company, really professional customer service (real human beings as opposed to chatbots).

Recently made an order for a mirror and some coasters. The coasters arrived perfectly fine; however, when the mirror arrived a few days later it was completely destroyed. I contacted the company immediately and they very kindly agreed to send me a replacement out next day, for no extra cost. Despite this, their courier (Evri) did not manage to deliver the mirror until four days later, after I had again been in contact with Oliver Bonas to chase up the delivery status. When the replacement did arrive, the box was insanely damaged and I had little hope the mirror had survived, once opening the box it turned out that the mirror was perfectly fine.

I was amazed at Oliver Bonas' customer service. However, I do think choosing Evri as a courier when so many of their products are very fragile and expensive is an unusual choice due to their notorious reputation as a delivery company.

Overall, my experience with Oliver Bonas is overwhelmingly positive and their products really are worth the money, though I do think in future they could choose a courier with a better reputation.

Brilliant Customer Service from store in West Quay, Southampton. I don't think I've dealt with such a nice company in a very long time!

Absolutely stellar customer service -- incredibly kind, personal, helpful and responsive. If only every company had customer service like OB!

I bought a top in the sale on line and then a week later received an email to say it was no longer in stock. Makes me wonder how genuine any sale items are as I can’t understand how that takes a whole week.

I was out for a walk through Winchester at around 8pm on Christmas Eve and I was shocked that Oliver Bonas expect their staff to work so late when they could be spending time with their families or friends. For a company that preaches about being kind I think this is really poor show. I wonder if the people in head office work past 8pm and miss their children’s first Christmas Eve? Or have to work so late to set up a sale that they cannot travel to their families ready for Christmas? Oh and I have also noticed they open on Easter Sunday too, when ALL other stores on the high street are closed…. Even the large supermarkets shut. I now Refuse to support this brand and would encourage others to spend their money elsewhere, where staff are valued and the companies actually practise what they preach and read their own artwork or slogans on merchandise in store about ‘being kind’. It is 2024, I understand the importance of sales, and I fully support the high street but like the rest of the UK, spare your staff some well earned downtime at Christmas and Easter.

Bought a bag with birthday money and within a few weeks zip was playing up. Stupidly didn't take it back but put up with it till eventually wouldn't work at all after couple of months. Emailed with pics (Inc ones of a purse I bought a few months beforehand which the fastener had also broke on) to complain and I did not get a response. For the money they charge, I think the quality is shocking. Oliver Bonas position themselves as middle market and I honestly expect better from bargain brands.

was sent only half of a pot, kept that half for free and was sent a replacement for free straight away which arrived the next day even when it was right before christmas.

absolutely blown away by the great customer service. so so pleased and very careful packaging with the fragile items.