Omi Jewelry Reviews 556

My experience was amazing and I love my watch

Russell was great ! I’m so picky but he put together the perfect ring . Fiancée loved it ! He went above and beyond to make sure i got the ring when i needed it . If i could give 10 starts i would !

I can’t thank Omi Jewelry enough for my amazing Rolex. The craftsmanship is truly unmatched. At first, I didn’t plan on buying from them because I thought I could find what I wanted for less elsewhere—but after a week, I came right back, and I’m so glad I did.

The watch is absolutely beautiful and gets compliments all the time. The entire experience exceeded my expectations. The staff is incredibly knowledgeable, talented, and a pleasure to work with.

Thank you again for everything!

I purchased a customized Rolex from OMI Jewlery to celebrate my wife's double masters graduation accomplishment. We couldn't be happier with the product, service, responsiveness and care for details. It is absolutely beautiful, unique and most importantly she loves it . I give my highest recommendation, you will not be disappointed in any way.

Working with Rodney of OMi Jewelry was a joy. He provided the exact watch I was looking for and the pricing and service were excellent. Would recommend them to anyone looking for luxury watches and jewelry. Thank you Rodney.

The purchase from beginning to end was great. Even continues to answer questions regarding care of my Rolex. And the best part!! The watch is beautiful with a great price.

Great customer service

Really good customers service helped me with all the questions I had n wen it came to shipping they were very helpful about it

My picture pendant of my mom is Excellent!!!

When shopping for a ring I didn’t see my size. I contacted customer service and they were able to customize the ring for me without hesitation. Great customer service. Package was delivered securely by fed ex in a timely manner. I absolutely love the ring!!!

Outstanding experience! I had been Rolex shopping for a while and visited many places in the Diamond District, including some of the well-known, social-media-popular shops. Being new to the luxury watch game, I wasn’t sure what to expect.

The professionalism and promptness Rodney showed were truly unmatched. Communication was always timely and clear, and I couldn’t be happier with my Rolex. It was sent in pristine, secure condition.

The entire transaction was smooth, fast, and extremely professional. I would recommend Rodney to anyone without hesitation.

I had a great experience purchasing a pre-owned Rolex from OMI Jewelry. The entire process was smooth, transparent, and professional from start to finish. They were knowledgeable, responsive, and made me feel confident in my purchase. I would absolutely recommend OMI Jewelry to anyone looking for a quality timepiece and excellent service.

The Rolex I purchased specifically said it had a ceramic bezel both in the headline of the listing and in the description. I received an aluminum bezel Rolex. The attempt to make it “right” was to try to upsell me on a more expensive watch. False advertising and lackluster customer service. Also, if you want to actually talk to someone on the phone it’s basically impossible. No one answers the phone.

I'm so glad I chose Omi for my jewelry purchase. They were wonderful to deal with, and when a slight shipping problem occurred, the owner took care of everything personally. I can't recommend Omi highly enough!

I had the best experience dealing with Russel. I purchased a stunning gold and diamond Chai, and the entire process was seamless and enjoyable. Russel demonstrated exceptional professionalism, guiding me through every detail with patience and expertise. His attention to detail and commitment to customer satisfaction truly stood out, making this purchase memorable. I highly recommend Russel to anyone looking for quality products and outstanding service.

I recently worked with Anthony from OMI
Jewelers to find the perfect Rolex watch, and I couldn't be happier with the experience! He was knowledgeable, patient, and helped me find exactly what I was looking for. His expertise and excellent customer service made the process seamless and enjoyable. Highly recommend working with Anthony if you're looking for a luxury watch!

I purchased a Rolex Datejust with diamond markers from OMI Jewelry, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled.

A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming.

What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response.

I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue.

My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again.

, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled.

A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming.

What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response.

I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue.

My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again.

Ruben Madrigal -

Absolutely love my diamond pendant from Omi Jewelry the sparkle is unreal the quality was flawless and the service was top notch from start to finish highly recommend.

Look, first time buyer and they really know how to treat their customers. They got everything you could possibly be looking for. The diamond quality is higher compared to anybody else per dollar so it a no brainer to buy from OMI jewelry. Their customer service is special they make you feel like family. I will definitely buy from here again.

The Jesus Pendant I ordered was absolutely beautiful! It took a couple weeks to receive because it needed to be ordered, however, when I received it, the pendant was so stunning! The box it came in was perfect, plus the inside lights of the box made the pendant look like something out of this world! Thank you!