Omi Jewelry Reviews 

Absolutely love my diamond pendant from Omi Jewelry the sparkle is unreal the quality was flawless and the service was top notch from start to finish highly recommend.

Look, first time buyer and they really know how to treat their customers. They got everything you could possibly be looking for. The diamond quality is higher compared to anybody else per dollar so it a no brainer to buy from OMI jewelry. Their customer service is special they make you feel like family. I will definitely buy from here again.

The Jesus Pendant I ordered was absolutely beautiful! It took a couple weeks to receive because it needed to be ordered, however, when I received it, the pendant was so stunning! The box it came in was perfect, plus the inside lights of the box made the pendant look like something out of this world! Thank you!

I highly recommend OMI Jewelry to anyone in the market for fine timepieces or jewelry. They have truly earned our loyalty. I recently purchased a 2025 Rolex Submariner for my husband, and he absolutely loves it. The entire process was seamless, and the communication throughout was exceptional.

My husband has already expressed his intent to return to OMI for future watch and jewelry purchases. Thank you, OMI, for making our first Rolex purchase not only effortless but also memorable through your professionalism and genuine care for your customers.

Customer service is HORRIBLE! Needing an account closed and they have not sent me an email confirmation to reassure me it has been done. Have contacted them MULTIPLE times. Call and talked to someone and they told me to call back later.

I've worked with OMI a couple times over the past few years. They have always come through for me. They are very honest and deliver on their promises. If you're looking for high end watches and great prices, this is the place! Great products and customer service! I'll be working with them again very soon.

had the best experience at OMI Jewelry! The team is professional, extremely understanding, and genuinely works with you to stay within your budget. As someone who loves jewelry and has purchased pieces from other places before, I can confidently say that nothing compares to OMI. The quality is outstanding and truly speaks for itself.

What really sets them apart is their honesty and integrity. Unlike other jewelers, I felt I could fully trust OMI to provide exactly what was promised—both in terms of gram weight and craftsmanship. Their attention to detail and commitment to delivering top-quality work is unmatched. I highly recommend them!

Ordered a women’s Rolex in February, said it was in stock, (it wasn’t) waited 2-3 weeks for delivery. Most recently watch got moisture inside bezel(big non no) , now the watch has 2 year warranty from OMI. Not able to speak to 1 person after multiple calls/emails. Ended up taking watch to local authorized rolex repair shop. Was told the crown was not right and the crystal was ready to fall out. Spent more than 2K (of my money)having the watch fixed so I could wear it😳 horrible customer service, especially when purchasing such a high dollar item, shame on you guys. Buyer beware . I heard Bobs watch’s is the way to go, unfortunately it was too late for me.

Authur helped me get my dream watch and they have great customer service

The earrings was exactly as described on the website thank you so much I can’t wait to buy more products

Bought something and then after emailing them twice for a status update they told me they were out of stock and it would be 2-3 additional weeks.
After another email, they posted a credit to my card, which they then reversed!
Now I am disputing it with my credit card company

I dealt exclusively with Anthony Duque, who truly went above and beyond to procure and deliver my Omega Aqua Terra watch. He is a true professional and always responded promptly to my many inquiries. The total experience could not have been more satisfying.

Their great care with customers and returning customers are great they take pride and care for their customers and they make it a great experience to make customers like myself return

I had about 4 orders with OMI jewelry out of the 4 only one was shipped out exactly what I had ordered the other 3 orders were delayed giving other options that I didn’t want refusal of refund beware do not purchase from them it seems nothing in the website is on stock they wait for you to purchase then they order it which delays it even more and then they deny you from a refund making you wait months to receive the item you ordered

Non-Responsive and Disappointing Customer Service!

This company only seems interested in helping you when you’re making a purchase—after that, customer service is nonexistent!

I ordered a bracelet that was smaller than the sales representative recommended for my 7-inch wrist. I needed a size 20, not an 18. Additionally, I purchased a Juste Un Clou bracelet, but it arrived chipped.

I returned both items for exchanges, but despite multiple attempts to contact the company via chat, phone, and email, I have received no response. They currently have both my returned merchandise and my payment.

This lack of communication and resolution is unacceptable!

Sell fake Jewelry. Won’t issue a refund for selling the fake jewelry after being exposed

Item was better than described and a show stopper at Christmas.

Purchase a beautiful Rolex diamond bezel pink pearl from omi jewelry for my wife for Christmas. It was amazing. She loved it. It was a little tight and we went to the store to have links put in. The customer service was excellent. I even had them fix my diamond bracelet that I had Purchase and the experience was great. Will definitely Purchase more jewelry or watches from them.

I’m happy with my purchase.The transaction started with a misunderstanding about the watch but, Jonathan took the time to call and ensure that I received the order and a gift for the inconvenience.They want their customer to be happy about their experience.