Omni Cheer Reviews 

I signed up for their 10% off offer for signing up for their emails. I then used the code provided to place an order for cheer shoes. Everything looked good, the discount was in and the total was correct. Then I hit the submit button to submit the order and the discount promptly disappeared and I was charged full price. I immediately filled out their contact form on the website as it was after hours and 6 days later I still hadn't heard anything. I called and they did nothing but say "I'm sorry."

Ordering was simple, time between ordering and delivery was great. The product is just what I ordered and of good quality. I was not happy with the shipping cost. Everything else was great!

This is the second pair of these shoes I’ve bought for my daughter. The first pair lasted her two seasons. That’s pretty good, imo. We sized up this time. Hopefully these can last a couple seasons as well.

I am a cheer coach with a team of girls that have a wide range of sizes. I always buy skirts and shorts from Omni cheer so I can buy the GK product with a wide size range. There is almost no other brand where I can get super tiny child sizes and an adult 3xl. The inclusivity is so nice and the fact that the product arrives in like 4 days gives me such a peace of mind.

Do not recommend! Will short your order and refuse to fix the error. They will try to make you out to be a liar instead of investigating their warehouse employees that can’t read nor count. I've been a long time customer, but after this last experience of them shorting me $89 worth of things and trying to make me repay for the items I already paid for I will not be shopping with them ever again.

You all sent me a email to review the product. Would love to but I still don’t have a product. Order 11/4 and due to your slowness my granddaughter did not get her bday present. Y’all should think about kids have birthdays before Christmas and this was not a Christmas present it was a birthday present. Still waiting for it and yes customers service was contacted and they said they will not work on it until end of month. Real good Omni cheer. Last time I buy from you.

I find this a pathetic company that does not fulfill their side of having in 3 weeks. Warning for anyone ordering. Another mother from the team is in the same position. I’m am very tempted to contact my credit card company and ask them to peruse a refund from this company. My understanding from customer service it has not even been touch for adding embroidery.

I ordered cheer shoes, a backpack, and shorts on October 17th and I still have not received the shoes. I contacted customer service through email for a tracking number on the 21st but then received the backpack and shorts on the 22nd. We assumed the shoes would come separately. They emailed me on the 23rd stating that the items were delivered and providing me with the tracking number. I responded to the email on the 23rd to inform them that the shoes were not included. I was then directed to contact them by phone and I was told that they sent the shoes in the same pack. They asked me for pictures of packaging and I let them know my daughter threw the plastic bag it came in into the garbage a long with the packing slip. They said they escalated it to warehouse investigation. They responded on November 7th stating no defects were found and to contact Custer engagement for further assistance. I called them today November 9th and they told me that since the weight from shipping to delivery never changed the shoes were in the bag and there is nothing more they can do. I asked for the weight of the shipment including the shoes and they were not able to provide me with that information. They said they will pass the complaint along and have someone get back to me. The shipping label said the package weighted 4.30 lbs. I would like either the shoes I ordered or my money back so that I can purchase my daughters shoes from another company before her competition in December.

Minus 0 do not order from here! If offered through school take that route..I ordered from here on September 21, order was not received now out of money, package and I have to spend more money & get from the school!!!!! Omni Cheer offered to give me free shipping on next order😡 not my money again!!!

First time and last the time I’ll ever order from Omni. Spoke to 3 different representatives to get three different maybe answers on when I’d receive my package. you will NEVER get a direct answer on the progress of your customization. Supervisors are absolutely no help. Save yourself the headache and order from weissmans. They are AMAZING. Omni lacks customer service. Don’t Waste your time or money.

BUYER BEWARE; THIS IS THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH. Our school gave us a list of items to order from here and the entire process was terrible. I tried to order the items online for an hour unsuccessfully, so emailed them. After not hearing back within a timely manner, I called to place the order. This took a half hour, but the items were ordered and the shipping price was crazy. I ordered 5 items, of which 3 arrived in a crumpled up bag about a week later. I figured that the last two items would arrive separately, but when another week went by, I decided to call to ask for a shipping number. This company told me that all items had been shipped and that "our warehouse ran a weight analysis of the items shipped" and that they would be unable to help me with anything. Also in their trite response: "I understand the findings are not favorable and again I apologize for any inconvenience this may have caused. At this time the escalation is closed." They STOLE MY MONEY AND NEVER SHIPPED THE LAST TWO ITEMS. Please read all of the other bad reviews of this company before ordering from here; I wish that I had!

I purchased items on Sept. 18th. The items were sent to an incorrect address of no fault of my own. The correct address is listed on my invoice. I called customer service and was told the items I purchased would not get to me in time if they were reshipped. I IMMEDIATELY asked for a refund as I had originally paid additional to have the items shipped WITHIN 3 days. I was told I had to wait until someone at Omni Cheer heard from the warehouse. Someone was supposed to call me and never did. Now today, 10 days LATER, I receive a package with the items at my doorstep!! After already expressing that I wanted a refund and did not need them anymore!! I called customer service again. And am now being told I’m being inconvenienced for a THIRD time by having to pay to ship the items BACK that I said I didn’t want in the first place!! Unbelievable!! And I still have NO refund for the order OR express shipping. All I have is ANOTHER escalation that takes 3-5 business days. Yet ANOTHER inconvenience. This is not how customers should be treated. At this point I’m contacting my bank and the BBB.

ETA: Reply: Are you all dense?? There should have been no replacement order because I asked for a refund DAYS ago when I never received my package. Instead of issuing one as requested, you all sent items anyway that I said I no longer wanted. Now my refund is going to take even longer.

If I could give a "0" star I would.

I ordered a $6 pair of socks, paid $14 in shipping and never received the socks or my money back. Crooks!!! They claimed my address was wrong on the website, but they repeated correctly to me each time I called their customer service line. I was told the website and the phone system do not operate together. Sounds like a huge company flaw. They obviously had the correct address to bill my card.

I never received an email with tracking information to know when or where my package was. Only an email that said "thank you" when they billed my card.

Horrible customer service, especially EFRAN who claimed to be the only one who could assist me when I asked for a supervisor. It's unbelievable for a company that says it's been in business for over 20 years can't put a $6 pair of socks in the mail to make up for any wrong doing whether they thinks it's their fault or not.

Omni cheer has mostly terrible reviews online with with all ratings at a 1. All the reviews state the same problems. Clearly they're only still in business because they steal your money and give you nothing in return.

DO NOT ORDER WITH THIS COMPANY
they do not follow through with promises made by employees (that were recorded and confirmed by their "supervisors"
their customer service is non existent and they do not care at all about their customers or the children that these products are for.
They failed to inform me upon purchase that half of my sock order was on backorder. i called and was told there was no ETA on the rest of the socks. i was issued a return label for the socks that i did receive (after arguing with them) and told that i would receive a store credit to place my replacement order as soon as it was confirmed that the socks were in transit. this was the BEST part of my customer service experience.
they received the product back for return on 8/30 they refuse to issue a store credit as promised to place the replacement order and will not issue the credit card refund for several more days, and even then the refund will take 7-10 business days to clear.
by the time all of this is done and my replacement order is received the cheerleaders will have be at the end of the season.

Do NOT TAKE A CHANCE on this company. I’m warning you this has been the absolute worst ordering experience. The imprinting looks like it was pressed at home, very low quality. The company updated my order to say items were shipped and they WERE NEVER SHIPPED. We were missing over 20 skirts the week of our first game. Sadly I told my team our uniforms were in and when we started separating the items we were sadly surprised. Do NOT order your team uniforms from this company… the shoes run very small the warmups run extremely big just overall unhappy and we spent over $9,000 for our team. I’m very frustrated and unhappy.

I bought my usual size, which was way too small for me, so I had to return them. Upon looking at their policy, I realized they charge a 10% fee for all returns, and they also wouldn't be paying for the shipping fees of the return. Not only that, but I had to pay $14 in shipping already. The most positive thing I can say about this experience is that the customer service was OK. Overall very disappointed in my purchase, and I can confidently say I won't be buying here again.

I have never posted a negative review but this needs to be known. I ordered online a "Sparkle Red" team backpack to be personalized. When one of the other teammates received her backpack it was clearly not red. It was orange. I immediately called customer service and requested that my order be changed to a black backpack. I was informed that per the terms and conditions, orders could not be modified. After learning that my order was not going to be processed for 4 more weeks and clearly had not been personalized that OmniCheer was still unwilling to change the color of the backpack. I escalated the issue and was still informed that the order could not be changed per the terms. I am not asking for a refund. Just change the color since I cannot use an orange backpack. This is a simple fix. The company is willing to lose the business of 22 other girls. So disappointing. I will not purchase from them again.

I ordered printed tanks in "Vegas" gold. This is a muted gold #c5b358. The color I got was a bright yellow orange gold. While I understand they state that your screen may make the color slightly different, this was a completely wrong color. They stated this was "their" Vegas gold (this is a very specific gold color used by many schools). They did nothing to fix this, no help or options at all. I cannot trust them to ever print anything in the future.

I ordered 23 shirts for a team event. I only received 19. No notice. I had to call them to find out they are out of M even though I ordered 4. Was a closeout item. Offered to give me 4 shirts in different colors? Then after I speak with 3 different people, I'm told I can return the 19 as an exception, but at MY EXPENSE! What? I now have 1 week until the event?! I ordered $1500 in leggings with in the last month, but they could care less. I will NEVER order from OMNI cheer again.

Was charged two shipping fees for one order and when I called I was told nothing can be done