Omni Cheer Reviews 

We ordered cheer uniforms in November. I tried to call to place the order and was told I had to place it online.

Places the order online and was alerted that mediums were out of stock.

First shipment arrived and we were missing more than mediums.

Another shipment arrived. Then another.

We called on January 3rd and was told they were on the way.

The last ones just now shipped out after a long ordeal with this horrible company.

We will NOT use them again and we advise no one else to use them either.

Horrible company, paid for a gold package, full price and all, yet did not receive half of the items that COME WITH THE PACKAGE. I spoke to multiple reps all of which are incompetent and insist that I simply pay for the items missing. That makes zero sense. I even went back to their website and made my entire order again exactly as I had originally made it (to verify prices) and the order total came out to exactly the same price that I had paid for and even have receipts and screenshots for. How did I pay $1420 for a gold package uniform set and not even receive the items that come with the package? The refunded me about $120 (which was for the poms) when I wanted the poms??? That doesn’t make sense. Then they refunded me $20 for the socks. Then they tried to tell me I didn’t make the package LOL huh? My receipt and screenshot show that I made the GOLD PACKAGE and that included poms, socks, shoes, spandex, and uniform so how can the customer service reps tell me I didn’t pay for the package? I only have 1 Pom for each girl now, no socks, and no spandex!!! Where did the spandex go? My order total matches that of a gold package, which includes spandex. So where are the spandex? They tell me to just buy them again and they’ll ship them for free… free shipping? Are you kidding me? I want the package that I ordered and paid for… not free shipping. This company is the worst and I will never be ordering from them again. The worst part is that my order is for a school… a school that serves students facing homelessness. So Omni cheer congrats! You just scammed and stole from unhoused youth. I hope you’re proud of that.

Returned an order and still haven't received my refund. I wish I would have check these review beforehand!
DO NOT ORDER from them! Customer service is the worse!!!! I just want my refund and I will never contract or recommend them to anyone!

I wish I would've have looked more into this company before purchasing from them. I placed an order and they only sent a partial order. When I followed up with them, I was told that it was a clearance item and they did not have any more. Why was the order allowed to be placed if it was not available. They would not offer a substitute at all or try to accommodate. Never again! To think I was about to place a very large order with an irresponsible company!

I purchase a replacement piece for my daughters cheer uniform. The item was soaking wet, smelly and moldy. The outer package was not wet at all. The only moisture was the item itself.

Absolutely wonderful! Thank you for giving 8 girls uniforms so quickly when no one else could. You are appreciated!

Shoes fell apart within 10 minutes of my daughter wearing them and it's been over a month and still haven't received a refund. They just keep telling me it's coming. Terrible company. Would not recommend.

I ordered custom shells over a month ago - still have yet to receive them. Called several times to find out that the shells are in Production ( 10 shells mind you). I then called again to get the status, since I am UNABLE to receive emails with tracking numbers or status, ONLY to find out that two of the 10 shells that I purchased was on back order and would NOT be available to mid October which is when the season ended. NOT only did I pay for the shells in advance, but had NO communications, status reports, or anyone who could tell me what is the hold up with my uniform order. I did not spend $5. My entire orders was $1600 plus dollars that was paid for and now being told due to the back order my order is on delay. I will NEVER use this company EVER again. My first and last time using them. Very unprofessional, lack communication skills, and not accurate with what the website states. Last please do not follow the size charts. I had to return and replace sizes. NOT ACCURATE at ALL!!!!!!

I am very dissatisfied with my recent purchase from Omni Cheer. I have used this company for the past 10years and have recently decided based off my last purchase that I will no longer use this company!

I purchased uniforms for my league, 115 to be exact, the item description stated 'silver sequins'. I also purchase bows from this company for the past 10 years and when an item is listed 'sequins' it actually means 'sequins'

Upon receiving my uniforms. There were no sequins, instead it was "fake sequins" printed on the corner of my dress in the same material as the dress. The item that I received does not even compare to the picture online or the description. I even provided a picture to the omni staff and still got no resolution. This is false advertisement and as a customer of 10 years I am highly disappointed. I have been waiting on a return call from a supervisor for over 48 hours, this is highly unprofessional and poor customer service

I will not be purchasing anything else from this company and would not recommend it to others

Customer service rep was pleasant, but customer service was absolutely horrific. I accidentally placed an order with wrong size brief, and just hours later called to change size. Rep said they could not help me change size because the order was already processing. I asked if I could re-order correct size and have shipping waived (I paid $22 for expedited shipping) since they could not edit my order. They said the best they could do was to place order for correct size- THAT'S IT. I asked to please cancel my order, and they said they could not cancel. I asked to speak to a higher up to let them know how dissatisfied I was, and she said she couldn't transfer me because they had high call volume? What a JOKE. Do NOT order from these people. Horrible experience! And I never leave reviews.

Sad, too bad they ruined our midget cheer season due to the delivery of the wrong color Pom poms. They were red and they are burgundy. They don’t match our uniforms and the company doesn’t care and will not fix it. Mohawk cheer mom!

We have ordered from them for the past 7+ yrs and this is the first horrible experience with them. We always order our custom shell tops early just because we know the process. We got them a month later first part of August and everyone of our shell tops are messed up. Called and spoke with multiple managers and sent a picture and they agreed they could see the mistake. They sent it to production to have them confirm the mistake and told me they would get back with me within 48hrs. A week later goes by no email no call stating the status. I emailed the main guy Santiago Diaz and no response. I have called 2 days in a row and had to tell each person the story and still waiting for production to confirm if they’re going to remake our tops. So I called the next day and spoke with a person and got disconnected I. The process of waiting for a manager did they call me back nope I had to call them back and get a totally different person that I had to explain the situation all over again was on hold for 45 min. waiting for a manager and got disconnected again did I receive a call back nope I had to call them. Now we have lost a whole week and still have no answers the material on the Chasse too we ordered is smaller than our fit kit. Every time I call it’s always someone from another ethnicity and working from home with kids in the back ground or dogs barking. Customer service is awful and now I’m questioning the quality of the material. This will be our last year to give this company $14,000. Our season is really only a month long so I don’t know if we will ever have the right product

DOESNT DESERVE 1 STAR!
I have had the worst experience with them, worse than last year.
I received my items on July 17 noticed some items were missing. I called and the first person I spoke with told me those objects were shipped separately. Though it sounded a little crazy, I gave them the benefit of doubt but after two days with no email on delivery time I called to check on THIS package. I was then told there was no package and I got a supervisor to call me back and was told I would receive it the next day and I DID. Along with that I returned some items that shipped out on the 4th of August and upon checking my package I saw my package was checked into the facility on August 6th. I called to see how long it would be before I receive my refund. I was told the warehouse was behind and they were currently checking in returns from August 1st. I waited to call two days later and they were then working on returns from August 4th. So again, I waited a week and called, I was told they were currently working on orders from August 8th. Frustrated, I then asked why I have not received a refund if my things were checked in on August 6th. I received a refund the next day for ONE ITEM. After being told all items were checked in. To be sure I asked the customer service worker to read out each item and she did. She also told me i would get a refund for the rest throughout the day, that "that was how they were processing refunds." I waited another 2 days until August 18 and called to talk with a supervisor because I had not received my full refund. August 19 I was called back and told by the supervisor that he would give me a called back and assured me I would get everything resolved. After not receiving a call, I called back on August 22 and talked with someone that "supposedly" resolved my problem by sending me the items and I would not get a refund. I was sooo thankful! After getting my conformation number, I could breathe again. We only have 5 games this season and one has been missed.
To wake up this morning with no conformation email I got worried. I CALLED AGAIN to find out IT WAS CANCELED AS SOON AS I HUNG UP. I was basically told I did not return any items from their knowledge. I going to speak with a lawyer because this can not be legal!

Ordered from them in June, received the bows, briefs, socks, and poms. Didnt think to unpackage everything because I didn't have the uniforms. When I received the uniforms and went to put the package together I realized more than half the bows were missing. I called and let them know, and was assured it would be fixed, fast forward 12 days I hear nothing. Call them back and apparently there was an issue on their end, long story short I ordered the bows again to have them expedited so I would have them here by our first game. And was then told I would not be refunded for them because I didn't report the missing bows within 5 business days. Do not order from omni cheer.

Terrible customer service. They short you an item and you have to sit on the phone for an hour! And still no resolution, still 1 girl will have 1 pom instead of 2.

I ordered Pom Poms for this years season, they shorted me 1 Pom, i spent over $2k with them, they should have just shipped me 1, no they waste my time and do nothing and now 1 of my cheerleaders has to be without Poms for our first game! $10.99 Pom on a $2k should be "lets get that to you right away!"

I am completely volunteer, I have a very busy schedule. Omni does not care about customer service, or your cheerleaders, or own up to the mistakes they make. DO NOT ORDER FROM THEM!
Unless you like you girls dissappointed and your time wasted!

About 3 years ago I had an absolutely horrible experience with Omni cheer. I gave them another chance and ordered from them again with no problems.

Fast forward to the present. In the spring before school ended, I ordered a new shell for a football cheerleader because she's tiny and we didn't have one small enough for her. It came over the summer while I was away, packaged carefully as is usual. I opened the package today to a correctly customized shell, with a BLACK mark on the white material by the seam. Not a small mark, a significant mark that is easily seen. I can't return is as it is customized and even if I could get another one, it wouldn't come in time for our first game. I have no idea if this mark will come out, I'm crossing my fingers it will.

I'm just frustrated and my cheerleader was disappointed she couldn't have a complete uniform today like everyone else did.

Omg if I could give them zero stars I would. I order the cropped bodysuit for my daughter for her cheerleading the last week of July a youth small I received a large. Called customer service and emailed them absolutely no respond. After a few days checked my status showing that they had send me another one, and I was suppose to receive it on august 1st. Now its a week later still have not received it. When I check my status it’s showing the package is lost. Are you kidding me. This is beyond insane. My daughter is starting her cheerleading camp tomorrow and she doesn’t even have her uniform. These people are very unprofessional. I don’t think nobody should order for them. They are ridiculous. They make you pay for shipping as well. I better get a full refund.

In most cases, the cheering outfits were beautiful and well delivered, but I did eventually find out that working with this business can be very hit or miss.

Most of the customer representatives were great about trying to help me, but I believe their business is running on outdated technology which results in low quality service. My first complaint is that the website has a lot of glitches. In fact, I found the website has issues that put it below the industry standards. I tolerated the issues for a while because I needed a source of cheap cheer uniforms. However, one day the website issues started contributing to situations whereby my orders were getting lost or shipped to the wrong place. In one case, customer service was not willing to resolve the issue and seemed to blame the issue on me. Thus, an ordered item was never delivered and money was lost. In another case, customer service resolved my complaint, but only because I reached out fast and was also able to prove that a website glitch was at fault. I don't know if customer service would have been willing to correct the issue if I had reached out any longer than an hour after placing the order.

I stopped ordering from this business, as I started to feel that transacting with them was too risky. Unfortunately, their shipping options never even included an option to insure my package. I would've been willing to pay for the insurance, but they weren't even giving me that option.

I believe these people are trying to do honest business, but I believe their business isn't going to rise as much until after they've fixed their technological shortcomings. This is my constructive feedback.

We are so disappointed with omni cheer right now. We ordered custom cheer tops in October and have yet to receive them. Customer service runs around in circles telling me they're waiting on customization department and have no answers for me. I was told 4-6 weeks, then beginning of December, then end of December, and now there isn't even an estimated date because supposedly the customization department won't respond to them. It's been 8 days waiting on the customization department now. They have put in 4 different requests?! I have no other choice of company because our other cheer costumes match omni cheer. I spent thousands on uniforms to not have full uniforms months after I ordered. The money sure came out of my account on time though and now after doing some research, I see tons of other places having similar problems?! How is this acceptable. I have ordered over 50 uniforms in previous years and never had any problem. This is unacceptable customer service.

I ordered 10/19. 23 custom jackets. And by custom i mean i added a simple name to each jacket. A jacket that Omni Cheer offers. I called in to place my order with Dana. I Was told 4-6 weeks I’d have them. I have called every Tuesday since the 5 week mark. I kept being told it would ship by beginning next week. 9 weeks later and still “in production” will ship by mid to end Dec per some manager. Stacy is rude, she also told me they changed customization to 6-8 weeks. Which isn’t listed anywhere. Nor has it ever been stated until week 8. Regardless we are past that time frame anyways. i have now been transferred to two level 2 reps. Rebecca and Lalunalyn which keep giving me the run around. Can not provide any legit details. I have emailed both of them twice now and will not respond to me asking for an update. I keep getting sale emails which is wild since they can’t even provide for their current orders. Our season has ended and we have no jackets to even use as a end of the year gift. This is an embarrassment to the company. The warehouse needs new management since clearly they can’t complete orders within a reasonable time.