Omni Cheer Reviews 

I placed an order with Omni Cheer back in early September and still have not received our book bags. They told me our book bags would be shipped middle of October and since then, I have been calling every week to see when they will ship and every time they tell me the same thing "next week". Now its the middle of December when our cheer season is wrapping up and still no book bags. I will never purchase from this company again.

I place an order with them back in September I still haven’t received any of my stuff every time I call which is every 30 days since I place my order they tell me my stuff ready and then it will be shipped out by the end of the week

I have had some luck ordering through this company. Good quality items. However unable to reach customer service via phone, email, or website x 2 weeks to exchange shoes and check status of a pair of shoes I have not received yet.

Ordered a customized bag on November 4th. Their website says 4 weeks. The first time I called asking for an estimated delivery, I was told the beginning of December. Still haven't received any shipping info so I called again today and now I'm being told it won't arrive until the week of Christmas. The season will be over by the time I get the bag cause they are so slow. Long past the 4 week shipping window. This is the worst service ever. I will not be ordering from Omni cheer again.

Placed order Sept 18th now its Nov 8th. Still have not gotten item. Also paid for 2 day shipping. Yes my order was customized but its well past the 5week period of time it says it takes for customization!!! I Have called 3 times and im told diffrent stories. First was told its being shipped Nov. 1. Then on Nov 5 i was told its being looked over before shipping and i should call back today
for more info. And now I Just got off the phone with Erin who could give me NOO information on my order. She said she could only email customization as per her manager… I then asked to speak to the “manager” and she told me the “manager Lacey” could not take my call. And I could expect a call back from Lacey the manager in 24-48 hours… what kind of business is this… unbelievable!!! What real manager refuses to speak to a customer??!!! What business doesnt try to help you with a resolution??? I was charged the minute i placed my order.. not when my order was actually shipped… at this point it appears they recieved my payment 8weeks ago for merchandise that they have no information about…nor do they offer any resolution or compensation to this problem.

Terrible service. Ordered a top in august and it arrived end of October. No option to cancel order and refund was as expensive as just buying the thing. What a waste.

Ordered one skirt. For a costume. Hasn’t came hasn’t given me a tracking number, party is tomorrow night. Great. Don’t buy here

My season is over and we never got our tops! DO NOT ORDER CUSTOMIZED ITEMS FROM OMNI CHEER!! It's been 2 months and we haven't gotten anything. I am disappointed and will NEVER order from her again!

Awful experience
I placed an order at the end of July for team jackets. I have yet to receive them and our season is half over. They have told me multiple different stories that they are being delivered in a week back in September, to oh yeah we don't have that jacket in stock.
Worst customer service and can never get reliable answers.

literally bought my Halloween costume from here it says it delivery last weekend but never showed up I have a Halloween party this weekend and now don’t have a costume this is seriously ridiculous I even contacted customer service but they were no help I either want a full refund or it to be shipped to me before Saturday because there is no way that I paid $100 for one cheer costume that never came.

Very disappointed it has been 3 weeks since they received my shoes for refund (I know, I have tracking receipt) and they claim they haven't been "processed yet." It should not take 3 weeks and I should not have to call them once a wek to get a simple refund for the wrong size. I am contacting my bank if not "processed" next week.

Ditto to all the other complaints. Poor customer service, (nice people but inconsistent information). I ordered August 10, did all the follow ups, got all the different stories, etc etc. The entire season is just about over. Will never use this vendor again.

I have used Omni for several years and have never had an issue, except with their complete lack of communication. This year, they really screwed me over. I am waiting on a refund (currently on day 9 of being on hold with them, sitting at hour 1.5 now) that was promised 9/17, then 9/20, then 9/28, 9/29, 9/30, and yet, they have thousands of our dollars. This will be the last year we use them.

I ordered uniforms from Omni Cheer on July 30th, 2021. For the customization of the shell tops, the website said 3-4 weeks was the processing time and the rest would ship sooner. I was unable to create the order online and had to call and place the order with a representative.
On August 2nd, 2021 the order was processed.
On September 3rd, 2021 I contacted Omni Cheer to find out the status of the uniform shells because they should have shipped by then, we had already received everything else. I was told they were in production but almost finished and would be shipped by September 6th.
I called September 8th and was told they were in production but I would receive an email with the status. No email was received.
I called again September 10th, and was advised that they have 8 weeks and they were still within their time frame. Which was not what I was told in the beginning. If they had advised me that it could take up to 8 weeks, I would have went elsewhere to order uniforms for the girls.
I call again on September 21st, 2021 and the rep says that the uniforms are almost done. I explain to her that our girls have a very limited number of games left and they have been having to wear t-shirts. She advised they would be out of production on the 24th and she changed the shipping to next day. So they would ship either September 25th or September 27th and advised for me to call them again if I didn't receive an email stating they had shipped by Monday the 27th.
So I call on September 27th, 2021 and was told that, again, the uniforms were almost done and would ship by the end of the week. I advised him that if they did not ship by Wednesday September 29th, 2021 and get to me by Friday October 1st, 2021 that I would require a refund. He said he noted it. Again I advised how the games left were very few.
I call today, September 30th, 2021 because still they have not shipped and I ask for a refund unless they could have the items shipped today and rushed to me so that I receive them by tomorrow. I was put on hold numerous times. She then tells me that they will not get to me until mid October. Again. I explained how that would not work because we don't have but 2 games left. She told me she can't help that. And they won't refund me because the uniforms have "been completed". So I ask her, if they've been completed why can't you ship them to me now? She couldn't answer that. So basically they are purposely keeping the uniforms from shipping until we have no games left.
Omni cheer is keeping uniforms from these children. Uniforms that have been paid for. Uniforms that these girls have been anxious to get all season. What kind of company does that to children? This is not what I agreed to. They cannot be allowed to lie to people to trick them into ordering from them and then refuse to ship out the paid for items.
All these phone calls are recorded. And I'm reporting it to the BBB.

If I could rate a 0 I would. I am currently looking for the CEO Russell Levines email address or contact info and I will find it. In the meantime, I will start with a review here and every other place I can find. This company has the worst customer service, everyone has a different story. and all rude! I placed two orders on 08/28/21 for over $2200 worth of things that our girls worked all summer long doing fundraising to purchase for our JH & HS teams. Three weeks went by with no update and I call, only to find out there was an issue with the PO. I resubmitted it and done two more phone calls but order still shows as pending PO review. No one even called or emailed to say there was an issue in the first place, I call back today and am told it will take another 9 weeks to receive our items and our cheer season will be over by then, it's already started. The only thing we have received is shoes! So, now we have no poms, warm up suits, shorts, pants, backpacks etc. I'm so upset and will never order through here again and will let every other coach I talk to not to either.

If I could give 0 stars I would. I will tell everyone I know to never order from here and I will post anywhere I can. As a coach this company is so disappointing. Horrible and rude customer service. Get different answers to everyone you speak to. Still waiting for a refund on warm ups that wouldn't even be here in time for season.

I will post this wherever I can so that people will see it. This is the worst experience with a product and subsequent customer service that I have ever had. I ordered THE SAME uniform for my middle school cheer team. Obviously, the understanding was that I wanted the tops to look THE SAME. When I got them, all of the sizes of tops looked completely different (different size print, different proportions, in different places on the top). I had to PAY a seamstress to fix the tops. I am STILL in the process of convincing customer service to refund me for tops that I had to have fixed by someone else! Ordering from Omni will ruin your cheer season. I have had some disappointed cheerleaders, which is pretty much what I wanted to avoid at all costs.

Absolutely horrible company! I will NEVER order again. I placed on order on JULY 28th. They took my money on JULY 29th yet today SEPT 28th my order says waiting to be processed. I have called at least 4 times, gotten 4 different answers and still cannot get answer. I get someone who says they are transfer me to someone who can help and I get yet another answer who keeps escalating it but doing nothing. What kind of company takes your money before they ship?

THE WORST CUSTOMER SERVICE EVER

ON HOLD FOR 40 minutes

So bad I am writing a review to the Better Business Bureau, Consumer affairs, and District Attorney’s Office.