Omni Cheer Reviews 

I paid close to $40 - the shoes lasted barely 4 weeks before the sole came off. I emailed the company with a picture and explanation and received no response. Will not order from this company again.

Order TKC784G

Very poor customer service placed an order for custom uniform tops never received was told they were not in customization on backorder and they are backed up and then when we requested a refund someone was supposed to call back supervisors are in meetings all day cant speak with them all of a sudden the next day after refund request they were placed in customization. Strange is it not. Was put on hold for over an hour with no regard multiple times. Following that Supervisor claims she is the higher power and we cannot speak with anyone above her authority and offers us $400 insult back and no estimate of receiving any uniform top also said I could not have a copy of the transcript of their lies being told to me. she is also trying to make us keep a part of the uniform we cannot utilize alone. THis is a horrble company not even willing to compromise with us. We are saddened but the youth children are beinf affected by this ages 5-14 they care less as long as they get paid. there is truly no rating for this its no ZERO on there,,

Their sizes are not true to size at all. I returned their shoes and said it got there Sept. 1st. And I was calling a week later about my refund and they said they have not revived the show when I literally have the tracking Info and it even says where it was dropped off. 12 days later and I asked about my refund and they said I was refunded the 9th. It is Sept. 21st and I still have no received my refund. I ordered another pair hoping they would fit and they didn’t. Debating if I should go through another return because they haven’t even refunded me for the first pair and I always have to call and hassle them to do their job. If anybody is interested in a size 6 apex shoe let me know because I am not going to go through this return process all over again.

I wouldn’t recommend this company to anyone! the customer service is horrible, their very rude & disrespectful. they will tell you anything to get off the phone. I placed an order September 7, I haven’t received my order yet. i’ve been told several different excuses.

Placed an order for customized back packs and shoe laces on Labor Day. The site stated 20% site wide but was only given 10% off. Sent several emails and tried calling 10+ times and not a single response or answer of the phone. Never received a confirmation email of order either. I wish I would Of read reviews BEFORE placing this order for my team. Never again.

***EDIT*** After reading my review please see their response. Again with the terrible customer service and ignorance about charging me incorrectly. Still, never again.

**EDIT #2** it’s been 9 days, still no refund for difference I was charged and still no confirmation email or updates on backpacks.

****EDIT #3**** today is 10/15 and we still have not received order confirmations or the refund for the price charge error like promised by Omni in their replies. Please seek other vendors for your cheer needs. This is ridiculous. Maybe we’ll receive my refund and backpacks by the 2022 season.

Finally received refund. Now just waiting for backpacks.

11/2/2021 Still no backpacks, confirmation of order, estimated delivery time. Parents are pissed and I cannot provide them with any information due to Omnis lack of communication on order, or customer service.

I ordered a pay of shoes on 9/9 and haven’t heard anything nor gotten a tracking number. I have emailed and called to ask for a tracking number since they charged my card. I was on hold for 30 mins to an hour. Once they picked up they hung up on me. I still don’t know the status of my order or have a tracking number. This is the worst company ever!

I placed an order for my youth organization back in July. I had customizations being done on our shell tops. They told me estimated time will be 3 to 4 weeks. Our cheer season started, we have our 1st game on Saturday and I'm still waiting for my shell tops to be done customization. I called omni cheer about 3 or 4 times for them to keep putting me on hold, telling me they're checking with someone from customization. Then they say tell you the person is not answering and they will give you a call back after they speak to the person in customization. they don't call back like the say, however I get an email from someone stating they apologize for the inconvenience and that I might receive my customization order by mid or end of September. A order I placed in July and spent 1000s of dollars with this company this year. Don't know if our Organization will use this company again.

Paid for expedited service which did not happen in the paid for time frame. Then they charge me a fee and shipping to return
Also it’s so convenient they didn’t have phone issues until it was time to return the item. When I asked for a return I was placed on hold by the rep for 45 minutes then hung up on. Mind you no issues any other call I had with them.

Order #83XQKNG ordered 9/8 said it shipped 9/9 but would not arrive till 9/14 even with a 3 day express
If it was shipped the 9 the 9 should count as a day. And ups works weekends. I have gotten packages on sundays from them.

To all my fellow Cheer Coaches and Parents! Be aware that Omni Cheer is NOT going to make the uniform order process easy at all! I have placed my order back on 7/7/21 and had a couple girls join my squad a few days later. I simply wanted to add quantity 2 of everything, even my custom tops and backpacks to the order. Total spent for uniform packages was $5,500. A month later, after I followed up and still didn't receive my additional custom items, I found out that the customization department dropped the ball and never processed the order. Then after 3 more weeks of waiting, followed up again, and the items still weren't processed because the backpacks were on backorder. Now it is, mid September, the original order was in the beginning of July and I still play back and forth tag with the customer service rep via email. I've repeatedly requested to speak with upper management and have yet to get connected with them. I've asked to find out where they do the custom items made, and it's all in house. So, why in the world is it taking over 2 months to get my custom shirts. All I want is my cheerleader's uniforms!!!! If someone in Omni Cheer Management cares to keep this partnership with youth cheer leagues a float, take care of your customers and complete their outstanding orders!

I placed an order on 9/2. It is now 9/13 and my order has finally updated to 'shipped'. A tracking number was provided so I checked the status and my order has not been shipped yet; only had a label created. smh. I only ordered 2 things; nothing special or custom. Hopefully will receive items before the season is over.

If I could leave a zero star I would! I just have to take a moment to warn anyone who may be wanting to use @omnicheer for any of their cheerleading uniforms or needs…please be EXTRA careful and aware of what you are dealing with! This has been my first experience with them and it has been nothing short from a nightmare. I have been on the phone countless times with them over issues and no one has been able to help or give me a straight answer. I have spent around $3,000 with them and for how much business I have brought I am beyond disappointed and so frustrated!
1st - the Poms. I ordered pink Poms from them. The 1st picture below shows the “hot pink” color that is advertised on their website. They are red. I already have red Poms as a part of our uniforms and I don’t need more red. I needed pink. I was so disappointed when they arrived. I figured it wasn’t that big of a deal as they stated we could return items.
2. Returns/Exchanges: they stated we could exchange anything for the correct sizes. Well after receiving our uniforms a few items didn’t fit. When I spoke with a rep I was informed they would need to receive the items first before they could ship out an exchange item in the correct size which I understand. I was told it would be quicker to order the correct item then just return the ones that don’t work. So I followed the advice. Well after Issues of getting my items in a timely fashion I have all the items to return ready. I was returning 21 sets of “hot pink” Poms which were actually red, 2 pairs of shoes and 1 jacket. Well after getting the RMA ready I finally was given more details on their return/exchange policy. I am in charge of ALL shipping costs as well as a 10% of the original sales price for restocking fee for each item. It was going to cost me $200 to return the Poms, 2pairs of shoes and 1 jacket. Like really?!?
3. Shipping: this has been beyond the worst experience I have ever had! My first order I surprisingly didn’t have an issue. The order for Poms was forever. I placed the order Aug 26, they offered me the cheer saver shipping which I used which said 7-10 days well it took 19 days to receive my order! Almost 3 weeks! After that I needed my “exchange” items for the girls uniforms and paid for 2 day shipping. It took 7 days to arrive. Not to mention I called and asked a rep about a skirt I was in need of. I was informed they had the skirt in the warehouse and I would receive it with my order. Only to be told when I called them again after my package didn’t show up on day 3 that the skirt is backordered until the end of sept and I was informed wrong!
I was informed if I needed my items sooner that I should used next day air. So 3rd order I pick and pay for next day shipping…guess what it’s now been 3 days and UPS states they have the label but no package. @omnicheer states they don’t have package but a tracking number and surprise…no one can tell me where my package is or when it will actually arrive.
Just so you know, when you order an item expect 48+ hours for it to even be processed and then don’t expect it to arrive on time at all! I was also told that Friday, Saturday, Sunday and Mondays are considered “holidays” and packages won’t always arrive or be delivered those days so really I can only expect packages tues-thur. Don’t waste your time paying for expedited shipping or 1 day shipping as it’s a lie. There’s not such thing as 1 or 2 day shipping coming from them. If I hadn’t already ordered all my items from them I wouldn’t keep wasting my time, but I can tell you that they will never be my first option again! Before you make any orders using Omni Cheer make sure the headache is really worth your while!

I have never ordered something from a company that takes payment from your account prior to actually shipping out what you ordered. I ordered stuff on 9/4, they took payment 9/5 but my order is STILL WAITING TO BE PROCESSED! I emailed them, tried calling, to only be sat on hold for 30 mins then get an automated response asking me to leave a message for someone to reach back out to me, I'm not holding my breath! If you can't keep up with the demand you should not take the orders. From the website it appears you will receive what you ordered within 7 to 10, it does not appear that way. I wish I would have read these reviews sooner, seems like customer service is at the bottom of your list. By time I actually receive my order cheerleading will be almost over if not already done!
Order # 2DIDYWG

I ordered Shell Tops on July 27 and was told it would be 2-4 weeks for special orders. I have called several times only to be put on hold for over 20-30 minutes or to request a call back 3 times only to be called back and disconnected 2 of those times and the other time placed on hold again for over 20 minutes a I finally just hung up the phone. I can not understand ANY of the customer service people when I do get to talk with someone. I have ask for a date that the tops will be shipped, I have asked if I could please cancel the special order and just get plain tops. I am told no I can not cancel the order and that there is not date that can be given to me as to when my order will be shipped. I was told to go to portal.omnicheer.com and put in my order number, I have done this and it tells me that there is no order matching this number. I have looked for another number to call and can not find one. I have asked to speak to a supervisor and there is none to send me to. I have ordered from you before but NEVER has there been such difficult mess to just find out when my order will be sent! Games are starting and my cheerleaders do not have their tops!!!! My order number is 6YF5MIG. I will not be ordering again and I will pass this information to the other cheer teams at our school as well.

Beware of customization time. I placed an order (order number: 0010507462) back in July. Received most of the order in a timely manner, but here we are September 9th with no uniform tops and no tracking information. I was told there would be no issues with having the tops by 9/4/21 prior to ordering. I was told twice the order was "being prepared for shipment" and it would ship within 5 days. I was then told after calling a third time the order would be shipped out on 9/6/21, but here we are 9/9/21and I still do not have tracking information.
I am also missing pom-poms that they were aware they couldn't send due to stock (even though the website showed they had plenty), but yet still charged them and "sent what they had available", but never said they couldn't fulfill the whole order until I called to questions the missing pom-poms and was informed they wouldn't be available for shipment until 9/21/21.
also, be prepared to wait for over an hour when calling to check the status of your order and hopefully in that hour they won't hang up on you and you have to call back and start the hold time over again.
I am currently going on 1 hour and 45mins of hold time.

I ordered cheer bow keychains that were showing in process for two weeks. I wrote an email and got no response so I called. Apparently the keychains are on back order with no idea as to when they will be back in stock. I was never informed of this and my card was charged. When finding out that they are on back order, I canceled it immediately. I was told I was going to receive an email of cancellation along with refund, which I still haven’t received and that was a week ago. I’m very frustrated and will never order from here again. I will now be calling AGAIN tomorrow. Order #: TYUHSVA

Placed an order on 8/31 and paid the $10 for shipping. Have emailed twice, and received no response. I have tried to call numerous times, only to be on hold for 30 minutes or more. I never received a call back from them either. My order keeps saying Processed and ready for shipment, but has not shipped. Can our order be checked? UKCFF4A?

As of 9/9/21 the order still not has shipped and still says processing.

I placed an order on 8/26 night and by now (9/4) the order still " WAITING TO BE PROCESSED". I emailed the seller 3 days ago and never got a response.

The store absolutely has VERY BIG problem after viewing other similar comments. This is not just quality or customer service issue, it is like completely SCAM if a "seller" never ship the products to customers, not just my case.

Update: The order was shipped on 9/9 and I received it a few days later. If the order is processed so slowly for any reason, the communication is more should be timely at least.

I wish I could give this company NO STARS! I placed an order in in July and here it is in August I have NOTHING!! This is my LAST time ordering from here!! This is a BS ass place! My organization will NOT be ordering from here and I will definitely spread the word because we spent over $20,000 for them to give me the run around and not have order ready or almost ready! Everyday when I call they say they going to ship my order out and give me 1 business day and I still haven’t received **** DONT WASTE YOUR TIME ORDERING FROM HERE!!! THE REVIEWS ARE REAL! I should’ve read them before I placed this BIG ORDER!!!

I placed an order on 8/26. The website states that orders are processed within 48 hours. It is now 9/2 and the status still shows waiting to be processed. What is even more frustrating is that I have tried emailing TWICE, with no response and now am sitting on hold for more than 30 min reading reviews very similar to my own! WHEN WILL I GET MY ORDER?!
CB64A3A

I ordered back packs in August they had plenty in stock. I didn’t receive all of them. I called and nobody would give me an option. My cheerleaders won’t have a back pack for the whole season they refused to exchange for me for a different back unless I shipped the other ones back and pay for shipping and a restocking fee. Unacceptable.

Order number-V7GF5K8

I don’t get why it’s 10/7 when I was told 9/24 on Monday. What happened? Like we want the back packs we ordered or a discount for another one. And I still have to pay shipping.