Omni Cheer Reviews 

I haven't been able to say this in a long time; the customer service I received by Liz and everyone else who I communicated with was outstanding! I am a first-year head coach, so I was very nervous about this process being complicated. However, this was far from the case as they made this process incredibly fluid, easy, transparent... I am so thankful and impressed! I highly recommend Omni Cheer! The people are just phenomenal

They have recently outsourced there email system so I get no correspondence from them and the contact us page doesn't work properly. I've spoke to customer service about it shown proof and continuously get accusations of me not responding or deleting emails. I will never shop with this company again.

They have recently outsourced there email system so I get no correspondence from them and the contact us page doesn't work properly. I've spoke to customer service about it shown proof and continuously get accusations of me not responding or deleting emails. I will never shop with this company again.

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Yes you guys respond to your emails in house. However your email server (what sends them out) is handled by bazaarvoice-cgc.com and all your emails are masked using your domain name to make it seem to the eye its really your domain. Im sorry that you had to end up with this kinda job instead of being a computer programmer. Sounds of your reply in saying you guys handle your email service you must have a degree in the field. However your 100% wrong. Yes you got a review from my wife due to wasting 2 days and countless hours on the phone with your customer service just to get hung up on as well as passed around to so many people. Your lucky the children these were order for dont have google or you'd have 2 more bad reviews. Just because 1 person orders it doesn't mean others aren't effected. Really in all honesty there's a really simple fix update with the time fix your website so then a customer (one who makes ensures you get paid) who wants to add a name to there item they may do so in the same simple order. Not depend on a email that clearly customers don't receive. Like i wanted to wait 5 extra weeks listen to my 2 daughters asking every day when there jackets would be here I decided to delete these emails fir amusement. After talking to customer service for 2 days I finally got a lady who cared and both days I got her eventually hours later she told me I could go to portal.omnicheer to input my information and upon getting there it ask for my order number so I copy it from myninbouce on your website then input my email hit next and guess what the site says incorrect information. So I tell the lady on the phone and dhe tries it and whst do u know same issue. She then says maybe its the customer order number. She tries that out and bam it works. Only one issue though the customer order number is only visible to uou guys. The customer doesn't get that number at all However that probably me too. So upon waiting with the agent for a supervisor (still waiting on callback for one 🤔) o said well do you have a email through omnicheer? I can email you so you can message back and we will see if I get it since your website script attempts to send them out and logos the attempts I must have gotten them although the script doesn't tell you they went out i just logs that its attempted to send. (you being a programmer should know how it works) So after her chuckle she proceeded to say well i do have a email address through the company HOWEVER 😉 I can't use it right now due to tech support is trying to fix it due to my emails not getting sent out. 😄😄😄 I said oh kinda like the websites doing?? I'm sure though that its still me I got your emails I just deleted them right orbi didn't check spam folder right? I didn't message the names I wanted on my jackets with no reply or you guys didn't have my cell number to try and call after 8 email's I NEVER GOT after 5 weeks not 1 person thought well lets try to call. NOPE you had the money so who cares right?
Keep going this route (seen plenty of people with same issue) and you will be getting no pay check because just like me others will pay little extra to not get HORRIBLE customer service, get blamed for your company's mistakes, get treated poorly and hung up on. I guess by your response lack to accept somethings wrong we can see why the issue is still there.

Also after getting hung up on and called a liar the second day I recorded my phone calls and documented everything. So I have plenty of proof to distribute to the world because unlike your company the consumers care however they don't care to pay for employees of a company that doesn't care.

Well I’m just hoping I have some shoes showing up soon. I sent the po then called to verify it was received, asked person if they needs anything else and she said it looked good. Two days later I get an email saying to send our tax id Info, did it and haven’t heard anything else! Try to call phone just rings. I’ve sent numerous emails. No response. Ridiculous. In the meantime, items I ordered from varsity two days after Omni have arrived. Awful ways to do business!

Horrible customer service. Emailed directly after purchasing my order since I had the wrong color, no response. Called in to get it switched and the order was “already invoiced “ so there was “nothing I could do” except PAY for shipping to return it and wait 8-10 days for the correct items. I was told that they don’t actually receive the emails?!? Whatttttt?! Why list an email address as an option, if it’s not really an option. The supervisors were conveniently in a meeting and would have to get back to me, in which i will not be holding my breath for. Unfortunately, I have to give this company my money as it’s the schools required uniform. Your lack of customer service and your employee’s attitude represent you guys perfectly. Too bad that’s not advertised on your website.

Due to financial hardships COVID has had on many of my cheer families, I decided to go with Omni Cheer this year (instead of Varisty) to make things more affordable since we were unsure of even having a season.
First of all, I made sure that everyone used their size charts for everything (we had shells and skirts already but ordered warm ups, shoes and undergarments from Omni) and noticed while ordering poms for the team myself.....the ONLY time they mention anything about returns/exchanges are for CUSTOM items. NONE of our items were custom but more than half the team recieved items WAAAAAY to big or the wrong size was shipped (not the size ordered). Omni proceeded to charge my families a restocking fee AND shipping for ALL exchanges!!! (NO WHERE DOES IT SAY THIS UPON CHECKOUT/ORDERING) THAT is ridiculous and infuriates me because that adds up to ALOT of money for them! FIX your size charts and DONT charge people for YOUR mistakes! We will NEVER EVER do business with them again and I will be posting my experience everywhere I can so others don’t have the same frustrations.

I would like to share my thoughts and opinions on Omni Cheer. Please finish reading all the way to the end of my review. I decided that I would use Omni Cheer for my new squads uniforms this basketball season. We were looking for the best package deal we could get as are so many others. We found this deal from bow to toe here. I called and had Callie answer as my customer service representative. Our conversation was wonderful. We talked through what I would like to purchase and also made changes as we went on because of items not available at that time. Callie was able to share with me poms that would be adorable out on the court instead of just the "regular" ones. After placing the order, I received my package very quickly! The issue I had upon delivery was how badly damaged the box was. This was not an Omni Cheer issue it was a shipping issue. I decided it would be best to make sure that I took pictures of the unopened box as well as each step I took in getting to my items. My heart did break at the moment I realized I was missing several items. Not sure where they came up "missing" but they were. I contacted Callie and sent all the picture documentation as well as what was missing to her. I also was in touch with the shipping company. After a few discussions with Callie, Daniel and Hugo to get all the information needed, I had the rest of my missing items at my doorstep! The open lines of communication was the steps in making this possible. Callie and Hugo really stepped in and made the completion of my order happen. I am very grateful for all of the hard work and time commitment it took to do this. My girls look wonderful and the poms do look terrific out on the court! Thank you so much Omni Cheer, Callie, Hugo and Daniel!!! I am very grateful coach!!!

I am so disappointed with Omni Cheer. I placed an order and paid $15.00 for expedite shipping last week Thursday! To find that they just shipped them out today (Monday). And Omni cheer will only send out half of my order. If I want the other items I have to pay additional shipping now. $15 is not enough for a $25.00 order?! Terrible customer service. Don't waste your time or money here. BEWARE!!!! GO SOMEWHERE ELSE!!!!!

I would give zero if I could. I am pretty blown away with their poor customer service. As a large non-profit we have been ordering uniforms with them for many years. NEVER AGAIN! Today I placed a large order. About 5 min after the order was placed I was informed by the school site coach that they needed the order expedited. I immediately called customer service and asked to change the shipping and pay the difference. Her response was no and that was final. According to her the order had been processed it is too late. This seems odd considering it says that is still pending. It was literally less than 5 minutes after I had placed the order that I called. Unreal.

Sadly 21 girls ages 5-10 will not have their cheer uniforms for their first performance of the year. This is bad customer service and truly unacceptable.

Horrible company! I placed an order. Immediately on the order confirmation page I noticed they had an error as the order was shipping to my billing address. I call and I am told I am not allowed to make changes to the order. I am not making a change - I am correcting your mistake. They have refused. The supervisor refused to speak to me. The website said they are a Pennsylvania company, but the call center is in Mexico. Stay away from this company!

Used to love Omni Cheer for their quality and fast service with great prices. But now, they are awful. Customer service is terrible. I will never order another single item from this company. In the last six months they have screwed up orders the totaled over $4,000 for my squads. I have done my due diligence as a customer to call, follow up and make myself aware of what is going on with my orders, but I’ve been repeatedly lied to by customer service reps. Don’t by anything from here!!

Poor Business Practices and No Follow Through
If I could, I would not give Omni Cheer any stars. I placed two separate orders with them - one for Sublimation custom uniforms and pom poms, and one for accessories. When my accessories order arrived, it was incorrect and I had several pairs of shoes missing. I called and emailed my sales representative several times over the course of two weeks to rectify the situation, but could never reach her. Finally, in frustration, I called the company's main number and was told that my sales representative was no longer with the company. Apparently, no one thought to check and see if she had any open accounts that needed tending to. Then, regarding my missing shoes (which we had paid for and were on the packing slip, but not in the box) I was told that Omni did not actually have those shoes in stock and that I would have to order a more expensive shoe and pay the difference. I work in a Title I school and my cheerleaders have taken on several fundraising efforts in order to afford these accessories and it was incredibly unfair of Omni to attempt to extract more money for a mistake that was not my team's fault. THEN, after placing my Sublimation order in early November, receiving my order confirmation, sending it back reconfirming it (I have this all in email), AND paying for it, I'm told just yesterday that the order was NEVER MADE AND WAS CANCELLED. All done back in November without my knowledge or consent, even though WE WERE STILL CHARGED FOR IT. My season is over in 3 weeks and I have no uniforms for my squad. Uniforms that they have worked so hard for, that we designed together as a team. The tears and the disappointment when I had to tell them that yesterday was absolutely excruciating. And all of this without a single apology from Omni, nor any offer to try to rectify the situation in a timely manner. The representative I spoke with seemed very satisfied that they were offering me a refund as sufficient recompense (like we weren't already owed our money back). Shame on you all.

If I could click no star I would have Hugo and Ms. Velasquez are not good customer service leaders. They are not people of their word. Give up the goods or my money! Since October . This is the most ridiculous and unprofessional mess ever! New management sucks. I see this company fading fast! Do not have a return it is a mess!

BUYERS BEWARE - THIS COMPANY IS A COMPLETE SCAM

Here’s an update to my review below. I got a reply from the company saying their records show my package was delivered 4 days after my order was place, I’m not sure if I should be laughing or shaking my head in disgust. Buyers, stay away from this company, complete scam.

Your company is the absolute worst!!! Worst customer care, terrible customer service, I am frankly appalled at how you handled my issue. I purchased something online for my daughter; the order was over two (2) months ago, finally I receive a notification that it was supposedly delivered when in fact I never received it. Nor UPS, USPS, or your stellar customer service reps can respond for my missing item, they each pin the blame on each other. I am out my money and I am short the items I ordered, believe me when I say that I will leave a negative review EVERYWHERE I CAN. People need to know how terrible your company is. I personally regret ever purchasing from you.

Do not order from this company my daughter cheerleading team order uniforms in September and it's now December and still haven't received anything or got a refund yet yall really scammers

WORST COMPANY EVER I HAVE BEEN CALLING NONSTOP ABOUT A REFUND BECASUE THE COMPANY SAID THEY WOULD REFUND THE MONEY WITHIN 7 TO 14 DAYS THAT WAS A LIE.. NOW THEYRE KEEP TELLING ME THAT THEY WILL GIVE ME A CREDIT I DONT WANT A CREDIT MY TEAM PARENTS ARE MAD AND UPSET BECAUSE THERE GIRLS WERE UNABLE TO GET THERE UNIFORMS ARE MONEY BACK..THIS COMPANY IS HORRIBLE RIDIDCULOUS AND NEED BETTER CUSTOMER SERVICE SKILLS. YES YOUR POLICY SAYS NO REFUNDS BUT YOUR A COMPANY WHEN UR DEALING WITH CUSTOMERS YOU HAVE TO WORK WITH YOUR CUSTOMERS IVE TALKED TO NUMEROUS PEOPLE THEIR AND ALL THEY DO IS LIE. NOT TO SAY THE COLORS I ORDERED I COULDNT GET THEY WANTD TO SEND ME OTHER COLORS!!! I HAVE PAID FOR EXPEDITED SHIPPING TWICE AND STILL HAD NEVER RECEIVED MY STUFF.. PLEASE NEVER ORDER FROM THEM THEY WILL NOT WORK WITH YOU!!!

I'm currently on hold with Omni cheer and this is probably phone call #50 with them. I placed my order in October and ordered 3 day shipping. It is November 29th and I still have not receieved the items because they could not find the check that was sent at first. When that got resolved, they failed to inform me that some of the items I ordered would not be available till January. The only reason I found out is because they mistakenly sent me an e-mail asking for payment and I called them because they previously told me that payment was received. January is too late and I said let me order something else to replace those items so that at least they keep the business and don't have to worry about issuing a refund. I even added more items which meant they would make more money. They are trying to make me pay more for shipping when I paid over $60 already for items that I still have not received. They offered me cheer saver shipping, but that's not what I paid for and it's not my fault that you are not properly stocked. I have been ordering from this company for years with the different teams I've coached, but never again. They are not in the business of customer service and they also don't communicate effectively enough between the different departments.

If you want inexpensive cheer items, try your luck and don't be surprised if you have to wait months to actually get your order.

Sincerely, Order #0010151619

This is the worst company I’ve ever worked with! We placed our order over a month ago and now they are saying several items are on back order for another month. Don’t even try to do production. Ours still haven’t started bc of back orders. A rep placed our order and said the items were available but now they are not? The rep also did not put in the production order we paid for. We’ve received incomplete merchandise. I want a refund!

Last season I made the decision to no longer order uniforms from this company after 11 seasons. It was entirely too difficult to speak with someone when things would go wrong. We only ordered shoes from them last season. Previously we ordered everything from Omni cheer from bow to toe!!!. I decided to stick with Champion for our uniform this season but buy bow and shoes from Omnicheer. I ordered two size 3 shoes that were out of stock until Dec 3. I check today and online says the shoe is out of stock until Dec 16 so I decide to call customer service. I call them and I am told that the website is incorrect and it isn't always up to date with the latest information. The shoes will be in stock on the 9th and shipped out 1-2 days later. That is about the 11th and we have a competition on the 15th. I ask could we swap those shoes for another shoe they will have sooner or could we pay to expedite shipping. No and no. Uggghhhhhhh....I will be on the hunt for a new shoe company for next season.

Used to be a repeatable company... changed policies and apparently management! Orders were wrong and exchange, return or whatever they call it now is a nightmare! Not in real cheer business. Do your research before ordering for them!