On Running Reviews 306

Nicht zu empfehlen!!
Das Positive vorweg: die Schuhe sind bequem und es läuft sich herrlich darin, darum habe ich mir auch ein 2. Paar gekauft, obwohl sich das erste Paar von innen auflöst....ABER die Qualität in Anlehnung an den Preis ist unterirdisch.
die Sohle quietscht (was nach vielen Mails mit dem Customer Service von On an meinen Füssen liegt), der Schuh löst sich von innen auf und das Innenfutter ist total durchlöchert und durchgescheuert. Der Schuh war kein halbes Jahr alt, als die ersten Löcher entstanden sind. Das Quietschen begann nach einer Woche (und es gab natürlich keinen Umtausch) - und das bei einem Schuh, der 180 Euro kostet......unverschämt.

Jede andere Marke bietet deutlich mehr Qualität in der Verarbeitung und Langlebigkeit der Schuhe.

Please I beg of you, do not come close to this company in any way, it's been more than 2 weeks since I ordered 1 pair of shoes, and nothing has turned up, this company does not want to take ownership or do anything for the carrier, HOURS spent trying to resolve this, with £140 down the drain with nothing to show for it, it's insane that a company like this is allowed to operate

Ich habe 180,- EUR für meine On Cloud 5
Waterproof bezahlt und nach dem ersten Regen quietschen die Schuhe schon! Laut dem On Service ist es kein Garantie Fall, denn das ist ja normal das Schuhe nachdem Regen quietschen und auch danach nicht mehr aufhören zu quietschen. D.h. Ich bezahle 180,- für Schuhe die bereits nach dem ersten Regen quietschen, obwohl sie als Wasserdicht verkauft werden. Also ich empfehle keinem die On Schuhe zu kaufen. Es gibt andere Hersteller wo günstiger sind und qualitativ einfach besser und die sich auch um die Anliegen ihrer Kunden wirklich kümmern!

Nearly a month after ordering and still no shoes....

Bunch of emails and a couple of live chats later and my package is still "awaiting carrier pick up"..

On one live chat I was told it would turn up "sooner or later"

Nice work on...

Overrated, average design and comfort, pricy for low-quality shoes, I ordered a pair of trainers just looking cheap quality.

That was the most creative solution they could come up with.

I bought the ON Cloudmonster Hyper shoes, my second pair from ON. Same size, perfect fit, so sizing was not the issue.

What was the issue? BURNS. Not regular blisters, burns. After several runs, the shoes consistently caused painful friction burns on my feet. I gave them a fair chance (over 40 km of use), hoping it would stop. It didn’t.

Then came the warranty process, an absolute circus. Multiple emails, photo requests, and polite back-and-forths… all for a canned response blaming my feet.

No refund. No exchange. Just a worthless explanation about “fit” issues, despite the shoes being my correct size and my history with the brand.

I’d love to attach photos of the burns to show I’m not exaggerating—but unfortunately, Trustpilot doesn’t allow image uploads.

So yes, I’ll absolutely keep recommending ON to anyone who enjoys painful burns on their feet for just €230. What a deal!

Die Schuhe quietschen nach kurzer Zeit. Kundenservice schreibt, dass das quietschen kein Garantiefall ist. PayPal leht den Fall auch ab. Ebenfalls schreibt der Kundenservice, dass man passende Schuhe kaufen soll, wenn man breite Füße hat. Schuhe für 180 Eur gekauft und kann sie nicht mehr nutzen, weil das geqietsche nervt.

Fantastic Regent Street store. Amazing shoes. Terrible customer service. Trying to return a pair of shoes purchased in shop but return by mail. Totally impossible! Return request has to be referred to a different department. Who are on holiday. 3 days later still waiting for a reply to my emails. Its a premium brand with premium prices but totally unacceptable customer service. Get agrip On.

Jackson (On Running is helpful) thanks
But took 2 weeks for my refund to be actioned. Still thankful

Ref to ORDER: Order #ON272895581477

Maybe just giving thumbs down to the logistic who sent me the wrong item.

I recently had a truly frustrating experience with customer service that was, hands down, the worst I've ever encountered. It felt as though they were completely indifferent to their customers' concerns. It's disheartening when support feels more like an afterthought!

Awful customer service run by AI

Had a faulty product they refused to acknowledge. Insisted it had been damaged externally despite an obvious manufacturing error.

I would never use this company again!

Bought a few trainers from On and they’ve been incredible. But recent purchase was completely wrong fit — sent return (easy enough) which was confirmed as received but a month later still no sign of refund. Many interactions with On but it’s a company run by bots.

Awful company. Ordered an item on line. They said it had been dispatched to Royal Mail, Royal Mail have still not received it. Their chat function is next to useless, and I'm now still waiting for a response to my email. Avoid!

Avoid - ordered an item last week, said it would be delivered the next day, email said that the item is dispatched and shipped, Royal Mail say they haven't received it... so god only knows where my order is, their chat function is frankly pants and makes me think I'm not actually talking to a human after all. No customer service number to find anywhere - shocking customer service for what is a premium brand allegedly!! Annoyed is an understatement - I'm so £150 quid down with no trainers to show of. I WON'T BE BUYING THIS BRAND EVER AGAIN.

Absolute joke of a company. I received the wrong pair of trainers to the one I ordered.
I immediately contacted ON who said they would send me an email to reply to with photos of the wrong shoes. I did this immediately. A week later and still nothing back from them, so then I called customer services. Apparently they didn't receive my reply and proceeded to try and try to resend the email, to which I replied. They maintained they could not see my reply (funnily enough my email works to everyone else!) and that I should make a new email account to try! They did not have a supervisor or manager available to speak to and said I would get a call back, or which I presume will never happen. If I chose to go through a normal refund process, judging by the rest of the reviews, I will be waiting a long time to see any money or the correct pair of shoes.

I ordered On on their website. Until now i did not received my item(almost 1 month now). All they can give me is a 20% discount with expiry date which can only be used online) and refund. I was not happy about it all as I do not want to order online anymore because of this experience. The customer service i talked to is not so empathetic. She said she understands but it does not sound sincere, as if she is reading a script.

da kann man nur hoffen, dass nach dem Hochmut der Fall kommt! Selten so ein unflexibles und hochnäsiges Unternehmen gesehen. Kundenservice gleich null. Die Qualität der Schuhe unterirdisch für den überzogenen Preis. Ich habe einen Cloudmonster, einen Cloud nova und einen The Roger. Alle drei mega schnell an der Fersenkappe kaputt. Das Seitenmaterial gerissen und das, obwohl ich sie nur als Freizeitschuh anziehe. Gekauft wurden die Schuhe im Foot Locker in München bar und man erwartet allen ernstes, dass ich mir einen Kassenzettel aufhebe. Alle Bilder die man gefordert hat gemacht aber ohne den allmächtigen Kassenzettel gibt es keinen Service. Ich wollte nur ein paar Innensohlen für meinen Cloud Monster da ich diese im Hotel vergessen habe wo ich sie zum trocken raus gelegt habe. Diese würde ich natürlich bezahlen aber ohne Zettel wie gesagt, keinerlei Service. Nie wieder ON!!!!

Ich bin mehr als enttäuscht von On Running! Für 160 € erwartet man Qualität – stattdessen haben meine Schuhe schon nach zwei Monaten Löcher bekommen. Als ich eine Reklamation einreichen wollte, wurde mir gesagt, es handle sich um normalen Verschleiß.

Nach weiteren drei Monaten sind die Schuhe endgültig untragbar: Löcher vorne, die Sohle löst sich, der Schuh sitzt nicht mehr richtig am Fuß. Und wieder wird mir gesagt, das sei „normaler Verschleiß“ – ernsthaft? Wenn das die Lebenserwartung dieser Schuhe ist, dann ist das wirklich schwach.

Nicht nur bei mir, sondern auch bei drei weiteren Freunden war es genau das gleiche Problem. On Running verkauft also scheinbar teure Wegwerf-Schuhe. Nie wieder! 👎

Placed an order on their site. Order went through. But it never registered on their site. I paid for next day delivery. I called customer service and the agent laughed at me and hung up on my face, told me to call back when I had proper information as I tried to explain I didn’t have a confirmation email. Laughed at me again and then she hung up saying : bye bye bye. I thought this I was a prank, a wrong number a joke. What kind of customer training is this? I am livid….

PLEASE DO NOT BUY FROM THESE
ORDER SENT TO WRONG ADDRESS
THEY VERIFIED MY CREDIT CARD AGAINST THE WRONG ADDRESS
I COULD GO ON & ON
USELESS