The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Toon meer
Bedrijf heeft geantwoord
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Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Toon meer
Bedrijf heeft geantwoord
Carl the Electrician found the issues immediately with my livingroom light switches. He did a fantastic job and is very knowledgeable. I would to get Carl for my electrical needs because he knows how... Toon meer
Bedrijf heeft geantwoord
Used our HVAC warranty to determine if our old AC was worth saving or not ( it turned out not). There was some initial confusion as to whom as arriving (so 4 stars instead of 5) but once that got sort... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Contactgegevens
Verenigde Staten
- oncourse.com
4,5
Uitstekend
469 reviews
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The technician and the Service call.
The technician, Chris was very efficient, knowledgeable, and left the area extremely clean.
Chris also made a recommendation on the size of the new garbage disposal which we followed.
Over all we are very pleased with this service call.
Best Regards,
Bruce W. Weeks
17 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The man that came out was very nice and…
The man that came out was very nice and knowledgable. I have the best experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Antwoord van Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Very nice service guy explained every…
Very nice service guy explained every thing and did things in a timely way
4 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Liars
Well, my wife is a Covid long hauler and our ac went out. NIPSCO called you and the first thing is nobody called us within 4 hours like Nipsco said. Second I called the next day because we fell asleep waiting for you to call us. Then I was lied to by the dispatchers. We were told that someone would be by from 1 to 5. No one called us to tell us what time they will be here. Most of the time the person that is scheduled to come out cause us and let us know if they’re gonna be here in a hour, two hours, half hour nothing. I called at 4 o’clock and the dispatcher told me that the weather was bad and he was in Illinois and it was too dangerous for him to come out. I called back minutes later and a different dispatcher answer and she told me that the person that was supposed to come out called off and they couldn’t get no one to come out once you found out that I talked to the other dispatcher, she changed her story so, I felt that we were lied to by the dispatchers. I called to have a different company come out because I didn’t trust you guys and we’re a sit in the house of 82° for four days because On Course lied and didn’t send anyone to come out. Thanks to On Course and they’re line dispatchers. We sat in the house for four days of 82° and we felt horrible. I had to call a friend to take care of the job. Which he did. So that’s why you got the bad rating. I hope you don’t practice lying to your customers unfortunately you guys are puttered Nipsco, but I will ask for someone else because I did not trust encore’s home solutions anymore. The dispatchers lie to their customers, and I feel like the customers are not your top priority which we should be. Nipsco is ripping people off, overcharging their customers on their bills and encore home solutions are lying to their customers. I don’t know what happened to you guys, but you guys really really screwed the pooch on this one!!!!
6 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Not a good experience
I could not get an appointment for four days for my dryer. Dryer was working but overheating. The tech notified me AFTER the appointment time that he had to reschedule. When he did show up the following day (an hour late) he was very nice but did not fix my dryer because he said the part was discontinued. It was still working when he left, but stopped working the next day. I called my old Appliance Repair man, and he was able to find the part online. I am not happy with Oncourse.
9 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Great product and service!
1 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
After a year of service and paying for…
After a year of service and paying for coverage I find I am not covered for the items they say I’m covered for. I call to have my Airconditioning serviced for the summer after paying a year for the coverage only to find they say it on my to find out I’m not covered for policies they Sold me. And then have the nerve to tell me I’m begins on a payment! Everything in America including the president is crooked
10 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
staff do not have knowledge
staff do not have knowledge; they do not where to send paperwork. Transferred multiple times and still no resolution.
5 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
My tech and his excellent service
My tech, Jonathan!! I always ask for him because he is knowledgeable, helpful and explains everything in a straightforward and easy to understand manner. He calls ahead to let me know approximately when he will arrive. This is helpful so I'm not just sitting here wondering. He's the best HVAC tech I ever had!! He deserves a big raise!!
2 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
The experience was phenomenal
The experience was phenomenal, I would refer everyone to home solutions. Your company moved fast, and paired me with a great plumber by the name of Alex, from city plumbing.
29 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Professional technical…
Professional technical performance,positive attitude about what they are doing,explains any questions or concerns I may have regarding work that they are performing
29 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Problem with furnace solved with one…
Problem with furnace solved with one phone call. Service person was knowledgeable and quickly repaired our device.
28 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Everyone is always very nice
Everyone is always very nice. He came in and accessed what was wrong and showed me. The water machine was full of slime. I went out and bought a new gadget for the air conditioner. He also showed me how to install it, and it worked. He was very patient in showing me how to install the machine. Thank you
7 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
A+ /Service.
This was my 1st experience with this change over from regular C.Power service. I can truthfully say they were quick to reply to my inquiry & very quick to set up and service my A/C!
21 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
My technician was on time
My technician was on time, courteous, and professional. The service was completed quickly without sacrificing quality. I am very satisfied with the experience.
14 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Very prompt and fast service
Very prompt and fast service. Very thankful for everyone.
13 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Contractor was very informative and…
Contractor was very informative and polite !went on how why what and were
These are the people that make this happen
26 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Raul was courteous and…
Raul was courteous and professional.....the part swap was done fast without any issues.....arrived on time and timely repair.
25 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great customer service
Great customer service. Solved our problem quickly.
28 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
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