The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Toon meer
Bedrijf heeft geantwoord
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Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Toon meer
Bedrijf heeft geantwoord
Carl the Electrician found the issues immediately with my livingroom light switches. He did a fantastic job and is very knowledgeable. I would to get Carl for my electrical needs because he knows how... Toon meer
Bedrijf heeft geantwoord
Used our HVAC warranty to determine if our old AC was worth saving or not ( it turned out not). There was some initial confusion as to whom as arriving (so 4 stars instead of 5) but once that got sort... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Contactgegevens
Verenigde Staten
- oncourse.com
4,5
Uitstekend
469 reviews
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What went wrong Drop my coverage
What went wrong? I was responding.
18 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
oncourse home solutions is very…
oncourse home solutions is very reliable. Anytime I have a problem, I can call and get service scheduled in a timely fashion.
22 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thanks for sharing your feedback, we value all feedback and use it to improve our services and offerings. We’re BBB-accredited with an A+ rating and support nearly 2 million homeowners with optional home protection. If you’d like more information, please contact us at (855) 800-5195. Our live phone agents are available 24/7.
Hvac maintenance appt rained out
Hvac maintenence appt was canceled due to rain. I called to reschedule & was given 6 more weeks out, which put me at the end of the line. I expected to get a re-schedule immediately or at least within 5 business days.
11 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
The staff was very patient and helpful
The staff was very patient and helpful. They worked until the matter was solved.
15 juni 2026
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Service man was wonderful!
22 juni 2026
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Very friendly
Very friendly, personable and definitely knows what he's doing and did it very well
17 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
They lower the price of my order
1 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
So far the service has been great
So far the service has been great. Although disappointed Consumers Power doesn't handle the insurance any longer .
16 juni 2026
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Technician was competent
Technician was competent, knowledgable and professional. Thanks for a great vetting job!
16 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Antwoord van Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Online Issue
Your associates did a great job, they tried to help. However, it took 3 calls before someone found the 8 digit claim number that began with a zero. ( which was not included on any of my papers). Then the link didn't recognize the claim number, to much work for the quickest track.I had to scan and email
It would be nice to talk to a state-side representative
19 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thanks for sharing your feedback, we value all feedback and use it to improve our services and offerings. We'll use this feedback to improve.
Oncourse solutions did a great job!
2 men came out and did a great job. It was nice not having to pay $800.00 to get the sewer running freely. They were friendly and courteous and new exactly what to do.
22 juni 2026
Antwoord van Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Excellent service
Excellent service! Our main drain was clogged and we also had a clogged pipe where the washer drains. Both were cleared and are working much better. Very happy with the results, thanks Oncourse!
17 juni 2026
Antwoord van Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Antwoord van Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Competent and courteous.
23 juni 2026
Antwoord van Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Antwoord van Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Cancelling a service contract And now its Reply...
Cancelling a warranty service contract is almost impossible. Using the phone number provided for cancellations leads nowhere. You must search for another number. After spending almost 2 hours on the phone after trying to cancel, I was offered 2 different plans. My own plan was tripling in cost. The first call resulted in an offer for a modest increase without disclosing the maximum benefit to repair home plumbing, sewer, and water lines would be a payment of no more than $2,000 per Par. 6 under exclusions. This was ridiculous. A second call got me a verbal offer to renew my existing plan for the same $9.00/month with the same level of benefits but I had to agree to a verbal contract read to me over the phone to be recorded. I agreed if I were to receive a copy of the recording. When On Course Home Solutions of Illinois revealed the recording would be hidden and secreted from me, I balked. The company wanted to bind me to an annual contract verbally when it would keep the verbal contract secret. After almost 2 hours, I ended up terminating my existing plan and writing this review of On Course and another of American Water Resources for choosing to do business with such an unscrupulous partner. I plan to complain to the FTC (which under the current administration will mean nothing), my Board of Public Utilities, and our Department of Consumer Affairs, and perhaps in Illinois, as well. I urge everyone who might read this to find a company with more integrity and to shout to the world how impossible it is to cancel, and if you are told you must agree to an oral agreement read to you over the phone which recording is kept secret from you to shout it to the world. That's the only way things will change. OnCourse Home Solutions needs to be drummed out of business and American Water needs to take a step back to afford its customers more integrity.
Since posting this review I received the same canned response the company posts to other negative reviews making it appear it's concerned and wants to "make it right. This is akin to asking a gorilla to stand guard over a carton of bananas or trusting a car dealer who cheated you once and now offers to swap the car you bought. Anyone believing a conartist will change its stripes is to whom the great P. T. Barnum referred when he said, "There's a sucker born every minute." I don't trust or intend to rely upon either company based upon its insincere reply.
17 juni 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Super Tech
The tech who looked at my AC was great. He cleaned it out, he was on time and did just what was promised.
1 juni 2026
Antwoord van Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
The crew responded quickly and…
The crew responded quickly and diagnosed my problem with my water heater. The repairs were done quickly and professionally. The men were respectful of my.property.
I would recommend this company
19 mei 2026
Review zonder uitnodiging
Antwoord van Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
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