Ondal has it's good and bad aspects. The loan APR and daily interest is high but it's hardly different from most other loans in the market for people with bad credit in that regard However I've s... Toon meer
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Lees wat reviewers zeggen
Always so helpful and informative . Quick application and pay out if you have used before especially . Also they give you a bit of breathing space with the first payment unlike some companies who tak... Toon meer
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... Toon meer
Bedrijf heeft geantwoord
The reasons i m only giving a 3stars there fast at give the payment you have asked for but it seem that i m not getting anyway when the amount of how much i own goes down to around £230 and within a m... Toon meer
Bedrijfsgegevens
Over Ondal
Geschreven door het bedrijf
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contactgegevens
PO Box 102, NE24 9DR, Blyth, Verenigd Koninkrijk
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
3,7
Gemiddeld
2K reviews
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Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Just paid off my third loan through…
Just paid off my third loan through Ondal loans and I can't praise them enough. The customer service is absolutely excellent and they reply every single time and super super quick, the loans I've had and paid back are cleared fast and confirmed as being received within the same day or by the next day latest. Every other lender turned us down immediately and even the ridiculous 1295% APR payday loan companies did, but Ondal didn't and they have been amazing from the start. I won't even bother looking elsewhere now or in the future because I won't find anyone as good as Ondal. Amazing company, amazing customer service and wouldn't recommend anyone but Ondal ! Keep up the amazing work guys it's appreciated 👍👍 xxx
13 december 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Laura,
Thank you for your kind review!
We're so glad you were happy with our service. This is what we aim for!
Thanks for your feedback, and we hope to see you again soon.
They did help me when I needed it
They did help me when I needed it, and have had a few loans with this company, however all of a sudden got declined which is very frustrating when u have always paid back and all they say is didn't meet the criteria which is difficult to understand when nothing has changed,
13 december 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Michelle,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I really could do with this loan for…
I really could do with this loan for over Xmas but they asked for ALL my card details, even for a direct debits I've never gave my 3 digit security or expiry date and when I called the woman I spoke to said well don't get it then, so seems abit scammy😔
8 december 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Tasha,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
They add interest daily but won’t let me pay my loan back
Cannot get through to their customer services as nobody answers the phone, nobody responds to online queries submitted on their form on the site and meanwhile I am wanting to pay off my loan and they aren’t letting me AND adding interest daily! Scam!
22 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Lauren,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
If you have not received a response, please call us on 0808 812 6577 or use the 'contact us ' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Avoid at all costs!
They do not respond to complaints, I have now reached out to the FCA. Emails go unanswered and when they eventually reply they completely ignore what you have asked.
1 december 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi,
Thank you for your feedback.
We want to give customers the best experience we can and we always look to improve our service.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Bad experience
Bad, very bad.
So firstly, I got accepted for a small loan which I paid back without any problems, letting me know that if I want in the future another one, then the amount is bigger and the success is assured.
Guess what? Declined, as expected.
Just bad experience overall despite the fact that repayment wasn't a problem.
1 december 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Andrei,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Bad at responding and seems like they ignore emails
Waste of money
1 december 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Do not trust this company,ive had four…
Do not trust this company,ive had four loans in the past and never missed a payment or was late and always paid it off before it was due,where is the faith?and when i needed a loan more than ever with xmas coming up i was refused,theres far too much emphasis on scores rather than actual payment history with the system,i had absolutely no issues in paying this loan application off and have missed no payment on anything for over six years now,i will say they helped me when no one else would due to a tough past in my life but i feel thats been tarnished now
27 november 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Andrew,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
The phone just rings all the time. I have paid £50. A month i can't pay the full amount. Not very helpful
There not answering the phone. I have paid £50.00 and it will be a month. I can't pay the full amount. Many thanks valerie o'connor Date is 23/11/25
22 november 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Valerie,
Thank you for your feedback.
We want to give customers the best service we can.
Please call us on 0808 812 6577 or use the 'contact us' page on our website so we can discuss this in more detail.
Our hours are:
08:30am-19:30pm on weekdays
09:00am-16:00pm on Saturdays
10:00am-16:00pm on Sundays
We look forward to hearing from you.
They say they credit check..
They say they credit check... They don't... Had a loan paid it back 4 months ago applied and got turned down.. No doubt they will say we check everyone before they get a loan as a responsible lender.. Well ondal.. No change in my creditfile so please don't wrtie this
21 november 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Adrian,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page on our website to discuss in detail.
Our hours are:
08:30am-19:30pm on weekdays
09:00am-16:00pm on Saturdays
10:00am-16:00pm on Sundays
We look forward to hearing from you.
i have just paid off a loan on behalf…
i have just paid off a loan on behalf of someone who should never been approved for a loan and was being chased. the second that it was paid there was an immediate offer to take out another loan with 292% interest - loan £400 and pay back £600 in 63 days time. the site immediately saved my card details and no way to delete them. also no way to delete an account. I am sure that this company is operating within the law but is completely unethical and preying on the vulnerable.
1 november 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Chris,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
As we are unable to discuss specific details regarding An account in a public forum, we kindly ask that you contact us directly with the account holder to give permission to deal with yourself.
Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
I have paid ondal in full last week and…
I have paid ondal in full last week and I keep getting declined for my 2nd loan so I rang ondal and they told me to ring the credit reference agency so I did that and they told me that I still owe ondal and I paid ondal over a week ago so this is wrong I should be eligible for a new loan i rang ondal twice today and am still not able to get a loan bcos ondal havnt told the credit agency I have paid
31 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Anthony,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Credit reference agency's typically update around the middle of the month.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
I got a loan of £150 and I spoke to…
I got a loan of £150 and I spoke to someone on the phone about a payment plan of £50 a month till it’s paid off and now they keep harassing me about paying and how my payments are late! Not happy with this one bit!
30 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Extremely Disappointing Customer Service – No Compassion or Support for Vulnerable Customers By Matilda
I recently contacted Ondal Loans about a short-term financial issue — I have a loan due at the end of this month but, due to temporary difficulties, needed to ask if the payment could be deferred or extended by just a few days. Unfortunately, the experience was extremely disappointing.
I spoke with a representative named Matilda, who was very cold and dismissive throughout the call. Instead of showing any understanding or offering possible solutions, she bluntly told him that whatever he does, it will affect his credit file anyway — which came across as careless and unhelpful. Her tone was robotic and lacked empathy, which only made the situation worse.
I struggles with anxiety, and the way I was spoken to actually triggered an episode afterward. When I later spoke to a supervisor, although the answer was still the same (that nothing could be done to avoid a negative impact on his credit file), at least the supervisor was more polite and human in their approach.
It’s very disappointing that a company dealing with vulnerable customers can show so little compassion or flexibility. A bit of understanding and empathy goes a long way — especially when someone is reaching out early to avoid problems.
I strongly suggest Ondal Loans review their customer service training, especially in how staff communicate with people facing financial stress.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met with the communication you have received and we appreciate the feedback you have provided.
If you need to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
I have just received my second loan…
I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is available almost right away. It's great for short term and you can pay it off without debt lingering for months on end ,no stress . Brilliant
24 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Leann,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
Thank you for your feedback regarding the service. It's greatly appreciated!
Very good experience.
This is my second loan with Ondal, first one paid back in 63 days, not a huge amount of interest on top then got the second one with even less interest to pay back in 63 days.
One of the best ones I’ve used and would recommend highly to use these.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Tyler,
Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.
Thank you for taking the time to leave us your kind feedback!
AVOID
Only mentioned AFTER sending the loan that it's to be paid back in ONE installment!! Had to pay £1500 unexpectedly for vets bills and another £200 then for euthanasia so let these sharks know I will struggle to pay back in full by the date it's due and they basically said tough if not paid back on time then they'll bung another load of interest on. Absolute scum of the earth nothing but a loan shark and they'll reply to this with another load of tripe. AVOID LIKE THE PLAGUE
23 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello,
Thank you for your review.
We’re sorry to hear about your situation.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
We are unable to discuss specifics of your account in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Discrimination
I have applied for a further loan with Ondal on three separate occasions, having previously been successful in being approved for a £200 loan in June 2025, which has duly been paid back in full and in advance.
However, due to being on disability benefits, I cannot provide payslips to prove my income as I am unemployed. I have therefore provided a screenshot of my UC award via my UC online journal and a copy of my ADP award letter received from the Scottish Government to evidence my income, as well as providing copies of my bank account statements to evidence my sources of income.
I have been told all of the above is unacceptable as proof of my income. Eh? How else can I prove my income if the above evidence isn't acceptable?
The whole application process is becoming more and more discrimatory and needlessly tiresome and prolonged.
They are making a mug of me and others who have been subjected to this nonsense.
I have already proven my credit worthiness and trustworthiness, so what is there problem?
23 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Stephen,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your account in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Finally after being sent the right…
Finally after being sent the right details to set up payee on my account and paid Friday repayment installment amount so hopefully you have it now. It's Mrs not Mr by the way I don't know how that happened.
I am a biological female and remain that from birth and married which is Mrs. Just so you know not what's on loan as Mr
21 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Jasmine,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
If you would like to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Contact availability leaves a lot to be desired. Trying to call about my loan as I'll be…l
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22.
I've now tried to call email multiple times and feel it may be convent for you to charge me for late payment when I'm trying to give advance you have to facilities to take my message.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Dylan,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We are aware of the lines closing early on that day due to outside influences.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time through the contact us section of the Ondal.co.uk website.
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