Ondal has it's good and bad aspects. The loan APR and daily interest is high but it's hardly different from most other loans in the market for people with bad credit in that regard However I've s... Toon meer
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Lees wat reviewers zeggen
Always so helpful and informative . Quick application and pay out if you have used before especially . Also they give you a bit of breathing space with the first payment unlike some companies who tak... Toon meer
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... Toon meer
Bedrijf heeft geantwoord
The reasons i m only giving a 3stars there fast at give the payment you have asked for but it seem that i m not getting anyway when the amount of how much i own goes down to around £230 and within a m... Toon meer
Bedrijfsgegevens
Over Ondal
Geschreven door het bedrijf
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contactgegevens
PO Box 102, NE24 9DR, Blyth, Verenigd Koninkrijk
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
3,7
Gemiddeld
2K reviews
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Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Dreadful customer service
Pretty easy to get the loan. Super high interest as you can imagine. Contacted customer service with some question, got a blunt response which answered none of my questions. Emailed again twice, still waiting for a response more than a week after. Took the hit and repaid the loan in full almost 30 days early. Shocking company in general.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Jack,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
As we are unable to discuss specifics of your account in detail on a public forum, we politely ask that you contact us directly. Our phone lines are open Monday to Friday 8:30am till 19:30pm, Saturday 9:00am till 16:00pm, and Sunday 10:00am till 16:00pm or you can email us at any time via our contact us page on our website www.Ondal.co.uk
Completed application forms
Completed application forms, then signed contract and gave card number etc..
Then declined,,, definitely a scam company..you don't ask all that information before your approved or not!!! DO NOT USE..
10 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Dawn,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
Had various loans with these
Had various loans with these , now there saying I can’t have another one , always paid them on time , joke
3 oktober 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Wayne,
Thank you for your review.
We’re sorry to hear about your experience.
Our top priority is to ensure that all loans we provide are affordable and do not lead to financial difficulty.
Every loan application is carefully assessed in line with our responsible lending policy, including thorough checks on credit, payment history, and overall affordability.
Please note that while certain criteria may affect eligibility at this time, this does not mean you’ll be ineligible in the future.
As we are unable to discuss specific account matters in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 7:30 PM, or you can email us at your convenience. We’d be happy to assist further.
Just wondering if I apply for the loan…
Just wondering if I apply for the loan do I have to pay it all bk at once or is it stallamounts and it says I can have 400 pound but got to pay 580 in 60 days or do I pay some then some on next payday then next payday and next payday or only got two months to pay the 580 back
28 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Natalie,
We are sorry to read of your review.
Our current loans are single repayment, however you are able to make a part payment then the remaining balance on the due date.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thankyou so much I have just been…
Thankyou so much I have just been approved for a loan I really needed this as my washing machine has just broken down so Thankyou
26 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello Gemma
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
very straight forward with no hassle…
very straight forward with no hassle and the repayment was suitable for my needs
3 augustus 2025
Review zonder uitnodiging
Antwoord van Ondal
Hello,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Completed application easily…
Waste of time
Completed application easily affordable. Asked me to verify bank details, recurring card payment and sign contract. Then declined it. Absolute waste of time and misleading. Probably scam to get details. Stay clear
26 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Jonny,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Excellent service rapid response money…
Excellent service rapid response money in my account within minutes thank you
14 augustus 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Great easy application
It was an easy application. Also went into my bank quickly.
24 juli 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Carolyn,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Antwoord van Ondal
Hi Michael,
Thank you for your 5 star review!
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Rubbish got declined no explanation…
Rubbish got declined no explanation avoid
20 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Paul,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thank you for your help ondal
17 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Great service
So far really amazing, this company is genuinely great. No fuzz, it's simply working.
16 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Martin,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
On one occasion when I applied you said…
On one occasion when I applied you said yes but I changed my mind now when I complete application you say no.lets hope as you took my card and bank account details you don’t remove any money and also where is the email you told me to look out for as to why it was declined
15 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Gill,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Used to be OK
Apart from their APR being absurd, they have been helpful in the past albeit impossible to get into contact with.
Have had x4 loans from them and three have been repaid before the repayment date and cleared in full.
Since applying this time, my credit score has improved significantly and I'm in a much better place than when I previously borrowed so struggling to understand why I am declined.
It makes zero sense. You get told upon being declined you will receive an email, this never arrives, when you contact them for reasoning, it's ignored, the whole process is long winded only to be declined without any reason whatsoever.
It seems this kind of loan is targeted to those who are struggling and the more you look like you will struggle to repay, the more likely you are to be accepted.
I have checked all x3 credit reports, nothing is incorrect or shows any reasoning for being declined and my affordability is more than shown on my bank they require access too.
I have been "declined" in the past only for the loan to actually go through further down the line as though the automated system is overruled which is concerning.
Steer clear if you can, they are no good. While they have issued funds in the past to me, the repayment was almost double so repaying early helped me clear a lot of unnecessary interest they add in for fun.
15 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Laura,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Stress and worry expelled in minutes.
It became apparent that I was not going to be able to make my payment as scheduled due to unforeseen circumstances.
I contacted Ondal, I spoke to a very helpful, polite young lady called Tiana who was very professional and empathetic with my Situation and explained all options, Problem solved - thank you.
10 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Peter,
Thank you for your 5 star review!
It's great to hear you found our staff to be so helpful and polite.
Thank you for taking the time to leave us your kind feedback!
Fair to middling - expensive, poor IT, but useful
Quick, easy and simple process to apply. Good option for short-term financing, although, as one would expect, you pay through the nose for the privilege (lose half a star for that - it's tantamount to extortion, but you know what the deal is before you sign up, so "you're choice", as they say).
My issue is that I needed a follow-up loan a couple of months later. Credit score improved with both Experian and Equifax, so I think this should be pretty straightforward, if I qualified before, I shall surely qualify again. Declined.
The only reason I can think of is that my previous Ondal loan was a few days late being paid. If that was the whole of the story, I'd suck it up and blame myself... however, the only reason the loan was late being re-payed, was because Ondal had allowed me to enter the details for repayment using a card which would be expired on the date the payment was taken. Yes, I should have noticed too, but it's a computer system, it shouldn't be possible (lose another one and half stars).
When I sent an enquiry about the decision, I just got a summary of my previous loan, which was not what I had requested (minus a final half star - 2.5/5).
10 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Simon,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum but if you wish to speak to someone, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Great in the beginning
I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying for any more or that's how it seems anyway. Customer Service don't always answer emails either
8 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Lia,
Thank you for your 4 star review!
It's great to hear we were able to assist you.
In regards to getting declined, our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
Thank you for taking the time to leave us your feedback!
I unexpectedly needed a short term loan…
I unexpectedly needed a short term loan and Ondal helped me with that.
No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only took a matter of minutes.
I phoned Ondal to pay the loan beck early and spoke to a lady named Alexandria who is extremely professional, polite and courteous.
Thanks Ondal, it’s good to know you’re there if needed.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you found our staff to be so professional and polite.
On behalf of the team we are very happy to have been able to help you.
Horrendous offered a stupidly small…
Horrendous offered a stupidly small amount and won’t stop messaging I will report for harassment soon if it doesn’t stop
4 september 2025
Review zonder uitnodiging
Antwoord van Ondal
Hi Philip,
We’re sorry to read your review and thank you for sharing your feedback.
Our loans range from £100 up to £400, with £400 being the highest amount we offer.
Your application is now closed, and we will not take any further action on it. We apologise if the messages you received felt excessive—that was not our intention. We will use your feedback to improve our communication in the future.
Thank you again for your feedback. Should you require any further assistance, please do not hesitate to contact us.
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