One Call Claims Reviews 

Very helpful

Very helpful and informative

Very fast and efficient on all aspects of my claim. From the customer service to the delivery driver and the maintenance staff were all polite and helpful throughout.

I received a comprehensive explanation of my questions regarding an email from One Call Claims that I needed clarification on.
A very good telephone manner was enjoyed, thanks.

One Call Claims Ltd are a claims management company who try to inflate a claim for their own benefit. Had numerous calls and emails asking if anyone is injured and advising injuries may only become apparent days after the accident. Won't deal with our claim unless our car is taken to a repairer 1 1/2 hours away who will undoubtably inflate the claim by charging transportation and storage costs. Can't have a courtesy call unless we use the specific repairer 1 1/2 hours away. Incidentally I don't want a courtesy car with a £500 excess! Currently dealing directly with the company who's vehicle hit our car in an attempt to mitigate the claim, rather than inflate it.

The whole process is shambolic. My no fault claim was protracted and made far more complicated than it needed to be. As a result I am having my car returned and I have asked the 3rd party to do the work themselves. you cant talk to anyone after the claim is lodged otherwise I wouldnt have tolerated the theatrics that I have been subjected too.

Very understanding and thorough with explanation of process

Great communication, listened and explained everything clearly to me.

After lots of going around in circles to speak with someone who could help, I spoke with LH2 who actually listened and did all she could to help with my query.
Excellent empathetic service from LH2, but has been very difficult to navigate through the different departments to speak directly and to the correct dept.

The agent I spoke to was amazingly helpful to sort out my issues. I didn’t know what to do however he patiently guided me to find a solution. Thank you. Best regards, Aloshias

Representative LR1 was polite and courteous when explaining the claims process.

My report of being hit by an at fault driver was dealt with professionally

Very helpful and courteous

Absolutely brilliant been very helpful shame about other people insurance slowing things down

Today is the first positive chat with one call. SO7 provided the information I requesred

I had excellent service from the guy with the username PS3. The communication was clear, understandable and he presented very mannerly and professional. He was able to alleviate any anxieties regarding the issue and was very reassuring. You have a great addition to your team. Thank you..

James has been a great help

This insurance company is literally the WORST I've ever used - and I will NOT be using again!
I have a Platinum policy and made a claim
Only to be told the didn't have a courtesy car for me (which I PAID for) which delayed my repair.
In the MEANTIME - beCAUSE of the fact my previous damage had left my truck LID insecure - it has NOW been vandalised and totally ripped OFF!
You CANNOT speak to anyone
When you do the staff couldn't care less!
They claim to have "Live Chat" - but it doesn't work
They don't give a toss about their customers and I'm FURIOUS!
Steer clear at ALL costs!