O'Neill UK Reviews 1.255

The service I've received is non existent. I placed an online order in mid January 2026. Royal Mail have been unable to deliver it as it states 'In Transit' on their app. It's been on that since January 21st, and it's now February 6th. I've tried calling Royal Mail, but the wait is consistently 1 hour, which I do not have time to commit to.

I have written to O'Neill, both by email and via the support link on their website. I have not received a response in well over a week. I've tried calling them, but the number will not connect you to a human, stating all communication is in writing.

If you do not commit to having phonelines then you should commit to quick responses via email. To not respond in an adequate timeframe and have no phoneline makes your customers feel like they've been ripped off and you've taken their money.

I will be sure to shop at Quicksilver next time. I cannot say the service is appalling, as there is no service at all! Hence the title: Non-existent service. Terrible company. I will be escalating this with Trading Standards.

I have returned 2 items that I bought in mid-December, worth over 100 pounds and still did not get a refund. UK phone number is inactivated with a note that "O'neill is only reachable by email currently". I sent an email 10 days ago and there is no reply. This experience erodes trust for online purchases from O'neill.

Went in there 4/11 for a meal and drinks. We were met by a very friendly chap and were given menus etc. the meal was very good, the atmosphere was great but a big hats off to IMOGEN our lovely bar attendant, she was so friendly and could not do enough for us. We went home 4 happy ladies just slightly tipsy!

Always seem to be reasonable to deal with with good sales periods to buy in. Way too expensive and overpriced to buy at normal rates but delivery is OK and never have issues with quality so far

Delivery on time so that was great. One niggle is that the T. Shirts described as white on the website are definitely more ecru in colour, so a little disappointed but decided to keep them. All have washed well.

Completely different item sent! I ordered a Bikini Bottom. I received a bikini top! The outer plastic bag indicates the bikini bottom on the sticker, but the content is the bikini top. Clearly someone made a mistake in creating the package. I contacted customer service, who did not reply. I finally managed to get a refund through PayPal, though was left without any response from O’Neill, and without the item I had ordered!

The quantity is not good.
After the first washing they completely cleaned the colours.
I am so disappointed.

Good selection of well made affordable shirts . Husband was well pleased

My son bought a goalkeepers top from O'Neills @ €58 he tried it on and it didn't fit, so popped it back in the bag and sent it back,
It was returned two days later as unacceptable to return
as it had signs of being worn, this was not the case,
and had to have been on the shirt from the get go,
I spoke to customer service and it's manager, who stood firm that no mistakes could be made on their side, as the quality control would have seen it, so no one at O'Neill's ever wear make up and must wash there hands after every item of every sale is packed , and they also have lights to 100% check every item, They Make No Mistakes Ever,
so it's buyer beware, especially on white goods it seems,
The fact that a 21 year old will examine a top before he has tried it on, and report defects is ridiculous really when buying something you shouldn't have to inspect it,it should be new !! So it's buyer beware standards, and when I asked the question, he couldn't say no!! Because that's how they roll it seams, anyway any young lad buying tops make sure they are 100% scrutinized before you return on you'll be left with it,

10/10 always helping us out no matter what we need

Great product, well made, rare these days.

Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer.

Fee to return items is £2.95 which is a bit unfair particularly if items are not as described - fair enough if customers taking the Mickey - but if genuine purchase and items larger than should be or colour doesn’t match what was on site and decide to order other items don’t think should have to pay the fee.

Decent items but off putting delivery and return fees

All good and on time , size , quality recommend, thank you . 🤩

I absolutely love my purchase. It’s a lovely quality - material, cut, and fit. The size guides are really helpful, and my order was delivered quickly.

Goods delivered correct size and colour as per
order. Think O’Neill should place clothing information
In parcel along with goods showing latest styles
and special deals. Also O’Neill info, ie History etc.

High quality goods.
Informative

Wrong size arrived, website not clear I ordered uk 5 and got UK 4
Sent back over a week ago and still no refund

Great products, but the returns process is very slow.

Sent 2 packages back on 14 April - it took until 29 April for them to confirm receipt.

Now it's 7 May and no refund yet - they say allow 30 days from 29 April receipt for a refund!! So that will be 6 weeks since I sent items back!

Bought Two t-shirts great quality and a very good price. Had your products before so know how good they are .

Quality products delivered on time