One Sure Insurance Reviews 

2.786
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After a really poor experience with a different motor trade broker setting up my first motor trade policy, I cannot tell you how different my experience with Dean was in setting up my motor trade insu... Toon meer

Beoordeeld met 5 van de 5 sterren

Thomas was very quick at understanding my complex question he very quickly was able to sort out my problem directly speaking to the insurance company Whilst this took some time he would tell me wha... Toon meer

Beoordeeld met 5 van de 5 sterren

I spoke wuth an agent earlier named samantha who was an absolute delight she was very helpful and answered all the queries i had in a lovely manner also i did not have to wait to long to get through o... Toon meer

Beoordeeld met 5 van de 5 sterren

Robert Henry was absolutely brilliant! As this was my first time arranging and experiencing trade insurance, I really appreciated his patience, professionalism and guidance throughout the whole pr... Toon meer

Bedrijfsgegevens

  1. Verzekeraar

Geschreven door het bedrijf

Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.

Our 48-Hour Price Guarantee!

Found it cheaper elsewhere? We'll give you a 100% refund!

One Sure Insurance has a comprehensive, unbeaten price guarantee on all of our insurance policies. If you are able to find a cheaper like-for-like quotation after taking out an insurance policy with us; then we will price match, or issue a 100% refund - no questions asked!

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

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4,4

Alle reviews

(2.786)

152 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great customer service

I had very specific issues with contents and liability insurance and was getting very frustrated with some providers. Then I spoke with Kerry at One Sure and she listened very carefully to what my concerns were. She spent time going through set questions with me and said she needed to talk with the underwriters. She later called me back as promised and had found me the insurance I needed. The whole process was easy and within 24 hours all the paperwork was dealt with. Because of Kerry’s professionalism, patience and understanding I would without any hesitation recommend One Sure and will absolutely continue to use them in the future.

29 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dean was fantastic

Dean was fantastic, got me a good price without hesitation, explained everything far clearer than all other company representatives have. Straight forward process.

4 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jamie at OneSure is a star!

Having been in the motor trade for 40 years I can say that dealing with Jamie at OneSure was one of the nicest and knowledgeable people I have dealt with on any trade policy I have had before. Their quote was the best on the market and easiest to finalise especially with the help of Jamie who made it a pleasant experience not the normal chore it normally is.

2 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New insurance explanation

Hi
I would like say Big Thank You to Thomas Carter this gentleman very professional and look after customers explaining in very simple words and have big patience
Thank you for your Help
Kind regards Svyatoslav Sidenko

28 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Robert Henery - Is the man. PHENOMENAL SERVICE

I recently had the pleasure of speaking with Robert Henery to find the best Motor Trade insurance policy for my needs, and I couldn’t be more impressed with his service. From the moment he reached out, he was incredibly responsive, professional, and attentive. He took the time to thoroughly understand my requirements and provided me with a very competitive quote that exceeded my expectations.
What really stood out was how genuinely invested Robert was in making sure I felt confident with my choice. He walked me through all the options, explaining every detail so I could make an informed decision. Not only did he find me an excellent rate, but he also made the process seamless and stress-free, which is not something I often associate with Trade Insurance.
It’s clear that Robert is a valuable asset to the team. His knowledge, dedication, and commitment to excellent customer service were evident throughout the entire process. I left feeling confident in my decision, and I’ll certainly be recommending him to friends and family.
If you’re looking for someone who goes above and beyond to secure the best deal and provide top-notch support, Robert Henery is the person you want to speak to!

23 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Renewal, breakdown cover

Samantha called to verify documents and were completed also provided breakdown cover which was £300 cheaper than the AA, first class service and very polite n friendly thanks Samantha 445871 Ref no.

22 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely scammers AVOID AVOID AVOID

Absolutely scammers AVOID AVOID AVOID

We asked for a level of cover and they haven't provided this and have asked for over £1000 more for this level even though we asked from the start, now want £1500 to cancel.
Apparently they have a guarantee to be the cheapest but won't honer that guarantee.
They will leave you on hold for a longtime hoping you hang up.

This company is a joke

21 mei 2025
Review zonder uitnodiging
Logo One Sure Insurance

Antwoord van One Sure Insurance

Thankyou for your feedback this appears to be a duplicated review which we have already responded to. If you would like to discuss further please call 01782 880140

Beoordeeld met 1 van de 5 sterren

£4000 worth of extra charges

Currently on our 3rd month with this insurance company and omg, what a disappointment. First off they are adding nearly £1000 after all fees added for a cb10 thats no longer on my licence with dvla. Second, They promised to include social domestic to policy but now they want to charge me nearly another £1000 for something ive already paid for. 3rdly they now have made threats to charge me over £2000 extra if i cancel. DO NOT MAKE THE SAME MISTAKE AS ME. There are decent companies our there who care about their customers. Avoid One Sure Insurance! I am starting court proceedings.

21 mei 2025
Review zonder uitnodiging
Logo One Sure Insurance

Antwoord van One Sure Insurance

Thankyou for your feedback which we have now reviewed after speaking to both business partners.
The question was asked do you need social domestic and pleasure use? it was declined. (we do clarify that this would be in the event you added your own car to the policy)We then question if the other business partner requires the same, the answer was yes and that they would call back to add vehicles. The Sales agent does clarify do you want me to leave the answer as No for now and the response was yes. Therefore cover was not included and the recording has been checked to confirm this.
With regards to the conviction on the summary we act on information provided and you would need to take this matter up with the DVLA. We have formally logged this feedback.

Beoordeeld met 1 van de 5 sterren

One big rip off company

I'm absolutely disgusting that I actually have to give this company one star.
From yhe beginning it's a hard sell telling you they are doing you such a good deal then offering a small discount.
Followed by several more hard sell on other products.
But the worse thing was the follow up call a few days later adding an additional £600 to yhe policy as yhey hadn't received my ncd.
After several phone calls I had to make to them it turn out they did have it but wouldn't protect my ncb as they had cancelled it so I asked to cancel the policy ASAP the phone gets cut off but guess what £220 additional charge for one month insurance that's after £120 deposit.
Sham God help anyone how falls for these crooks.
Run run run

19 mei 2025
Review zonder uitnodiging
Logo One Sure Insurance

Antwoord van One Sure Insurance

Thankyou for your feedback i will arrange for a Manager to call you to discuss.

Beoordeeld met 1 van de 5 sterren

Beware scammers

Beware scammers, missold the Insurence. Then saying not included claims even though I mentioned I don’t remember all the claims when taking the screenshot policy.

4 days insured for my car and changed 1,200& including deposit. Ripping the money, took the charges without your consent . Please avoid taking the Insurence.

19 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience!

I can say that i spoke with John Harvey all this time for my insurance and if i could give him 100/10 i would. So polite, so “I know what i am doing” attitude which helped me a lot with my enquiry as i was new to this specific insurance! He made every effort and a lot of time spend so that i can be happy with the end result!
I can say a big THANK YOU and hope for more people like you!

15 mei 2025
Review zonder uitnodiging

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