I was looking for a new bed for my 92 year old Dad and saw OBS on Instagram, so I checked out their Web page and was able to order a single divan set with drawers. I couldn't decided what colour I wa... Toon meer
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Lees wat reviewers zeggen
Amazing service and quick delivery.We bought 2 x 4’0 TriCore Nest Mattress for my daughter's rooms, The Mattress is very comfortable and one of the best mattress we have have owned. The delivery men w... Toon meer
Great mattress really firm just a bit to springy for me but everyone that has spent the night love it on the spare bed where I had an eve mattress nd was rubbish
Absolutely superb product and service. No frills, no marketing rubbish, just good old fashioned customer service. Went up to the showroom (in Morley) to try out the mattresses, Adam was so helpf... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Contactgegevens
Wide Lane, LS27 9FL, Leeds, Verenigd Koninkrijk
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Uitstekend
188 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Fantastic customer support
Helpful and extremely pleasant experience from Customer Service Department and latterly Adam. I had an accident with a storage ottoman. Reported it to the Company with photographs and Adam immediately ordered another one to be made with extra padding all round so the problem will not occur again. Delivered within a week so couldn't fault it. I would absolutely recommend this company
24 februari 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 🌟😊
We’re delighted to hear you had such a positive experience with our customer service team and that Adam was able to help resolve the issue quickly for you 🙌
It’s great to know the replacement ottoman with the extra padding arrived promptly and that everything worked out well in the end 🧺✨
Your recommendation truly means a lot to us — thank you for your support! 💙
**Team OBS**
Love the new mattress
Love the new mattress, delivery was great, kept in touch with me, too. When it was going to be delivered etc
Great price for king size
Recommend
22 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! 😊
We’re thrilled to hear you love your new mattress 🛏️✨ It’s great to know the delivery went smoothly and that our team kept you updated along the way 📦📞
And we’re glad you were happy with the king size price too — we always aim to offer great value! 💷🙌
Thank you for the recommendation, it really means a lot 💙
Team OBS
Great communication
Great communication, no waiting around. Polite and courteous staff.
23 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! 😊
We’re so pleased to hear you were happy with the communication and that everything ran smoothly without any waiting around ⏰✨
It’s great to know our team came across as polite and courteous — we’ll be sure to pass that on! 🙌
Thanks again for choosing us 💙
Team OBS
Just perfect
Delivered within estimated period. Driver very helpful.
Now installed we are very happy with the quality and colour is just perfect
22 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 😊
We’re delighted to hear your order arrived within the estimated timeframe and that the driver was so helpful 🚚👏
It’s even better to know you’re happy with the quality and that the colour is just perfect — that’s exactly what we love to hear! ✨🛏️
Thank you again for choosing us 💙
Team OBS
Everything they said it would be
Ordered the mattress over the phone, the gentleman was very helpful, I told him what I was looking for, he suggest a certain mattress but explained everything about it, very impressed, delivery was very quick, delivered well within time given, most of all LOVE the mattress, everything he said it would be.
Definitely recommend this company
19 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience ordering over the phone and that our team member was able to help you find the right mattress. It’s great to know the explanation was helpful and that the mattress has lived up to everything discussed — that’s exactly what we aim for.
We’re also pleased the delivery was quick and within the time given.
Thank you for your recommendation — it truly means a lot to us!
Team OBS
Came on time took upstairs no problem…
Came on time took upstairs no problem to old one away to great lads thank you
16 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review!
We’re really pleased to hear everything arrived on time and that the team took care of getting it upstairs and removing the old one without any issues. We’ll be sure to pass your kind words on to the delivery lads — they’ll really appreciate it.
Thanks again for choosing us! 😊
Team OBS
Really good service
Really good service, delivered on time, good quality mattress as described on website.
17 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Margaret,
Thank you very much for your lovely review.
We’re delighted to hear that your order was delivered on time and that you’re happy with the quality of your mattress. It’s great to know it met your expectations as described on our website.
We truly appreciate you taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
Value for money
Easy to choose the correct bed set-up of base and mattress. Delivered within a week and notified of time early on the day. Cheerful delivery guys who took their shoes off. Compared to some beds on line my choice was extremely good value.
19 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi M Buckham,
Thank you very much for your lovely review and for taking the time to share your experience.
We’re really pleased to hear that you found the ordering process straightforward and that your bed was delivered within the expected timeframe. It’s great to know our delivery team made a positive impression as well — we’ll be sure to pass on your kind comments to them.
We’re also delighted that you feel your bed represents great value compared to others online.
Thank you again for your support — we truly appreciate it.
Kind regards,
Online Bed Store
Customer Support Team
Great Bed & Excellent Customer Service
Great communication from head office through to the delivery team. Bed arrived within stated delivery date window, updated throughout and the bed is fantastic quality. Delivery team took shoes off on entry without asking was a nice piece of professionalism.
Excellent overall experience and really good value.
18 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Marc,
Thank you so much for your fantastic review.
We’re delighted to hear that you felt well informed throughout the process and that everything arrived within the expected delivery window. It’s great to know the delivery team’s professionalism stood out as well — we’ll be sure to pass your kind comments on to them.
Most importantly, we’re really pleased that you’re happy with the quality of your bed and that you feel it represents great value.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
The product is excellent quality the…
The product is excellent quality the delivery men were very friendly and professional
17 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Eileen,
Thank you very much for your kind review.
We’re delighted to hear that you’re happy with the quality of your product and that our delivery team were friendly and professional — we’ll be sure to pass your lovely comments on to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
A1 many thanks
17 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi,
Thank you so much for your review — short and sweet, we love it! 😊
We really appreciate your support and are pleased you’re happy with your experience.
Many thanks again for choosing Online Bed Store.
Kind regards,
Online Bed Store
Customer Support Team
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Mr Martin,
Thank you very much for your review.
We’re pleased to hear that you’re happy with your bed base and that the delivery went smoothly. That’s exactly what we aim for.
We really appreciate you taking the time to share your feedback.
Kind regards,
Online Bed Store
Customer Support Team
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Barbara,
Thank you so much for your lovely review.
We’re really pleased to hear that your bed was delivered as stated and that the mattress was exactly as advertised. That’s exactly the experience we aim to provide.
We truly appreciate your support and thank you for choosing Online Bed Store.
Kind regards,
Online Bed Store
Customer Support Team
“Brilliant service
“Brilliant service! The team went above and beyond and kept me updated throughout. The bed is amazing and the whole experience was stress-free. Definitely recommending them to family and friends.
18 februari 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Naina,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you had a stress-free experience and felt well updated throughout. It’s fantastic to know you’re pleased with your bed and that our team went above and beyond for you.
Your recommendation truly means a lot to us — thank you for your support.
Kind regards,
Online Bed Store
Customer Support Team
Amazing customer service from start to…
Amazing customer service from start to finish. Very impressed with my order, 10/10 quality. thank you for the 5* service
12 februari 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
We are truly humbled with your feedback, thank you for trusting us!
Really happy with the process , not the product .
Really happy with the ordering , communication and the delivery was great . Drivers kept in touch , delivered when said and they were very helpful and friendly . Couldn’t have done better . My only complaint would be with the headboard itself , The quality of the fabric covering it looked very cheap making me feel disappointed with the product . I would not order again due to this issue.
15 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely and honest feedback Belinda.
Excellent service and superb delivery…
Excellent service and superb delivery thanks guys resting mattress tonight it feels comfy xx
16 februari 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you, Rose!
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hope you enjoy it as much as we’ve enjoyed dealing with you! Thank you.
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review! 🌟😊
We’re delighted to hear you received excellent service from top to bottom — that’s exactly what we aim for every time 🙌💙
We truly appreciate your support!
Excellent products! exceptional customer service!
A large variety of premium quality products suitable for both adults and children. Excellent customer service and communication. We have made multiple purchases from this company and they have always exceeded our expectations. Recommend 100%
15 januari 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review! 🌟😊
We’re absolutely delighted to hear you’ve been happy with both our products and customer service across multiple purchases 🛏️✨ It means so much to us that we’ve consistently exceeded your expectations.
We’re proud to offer a wide range suitable for both adults and children, so it’s wonderful to hear that’s been helpful for you 👨👩👧👦💙
Thank you for the 100% recommendation — your continued support truly means the world to us! 🙌
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