OnTracReviews 

We have never received a package delivered by ontrac, that wasn't opened, opened with missing items or just didn't get the package. We stopped buying from Old Navy because that's who they use to deliver to our area.

They delivered to the wrong address, took a pic of it and posted it was delivered. When I filed a complaint, they told me they did an investigation and found the product was delivered. Mind you their driver took the pic of the wrong house/address and posted it themselves. Just horrible, piss poor service and customer service. Wish they weren’t used by the companies I order from.

3rd delivered by ontrac package in a row - multiple items are missing from a box. I found an empty packaging of one of the missing item by my driveway in the grass. Item was for my daughter and she cried when noticed an empty package. They deliver open packages, leave them with the open side down in front of the door camera, take a photo and mark as delivered. Their page doesn't let negative feedback to go through. They customer service congratulated me on getting a package delivered when I complained to them. Lots of money lost not sure how to stop them from delivering to our area.

This has to be the worst shipping company on the face of the earth, and that is saying something.

If I could give below one star times 1 million I would On Trac is a poor no delivery service. Why do Walmart, continue to use On Trac with all these negative reviews. As always hit and miss with them sad again no delivery waited few days to get a shipment On Trac delivering I knew that was a mistake as always, no delivery.

This company shouldn't be in operation after years of bad reviews. Why do retail companies like Nordstrom, BestBuy and Walmart keep using this nonsense??? Too bad "-0" doesn't come on the ratings. I blame these retailers for taking the cheap, cheap way to ship. It's costing them, because if I order anything else online. I'll demand another delivery service and if they won't comply with my wish, then good ridden, I'll go get the item myself somewhere else.

I have been waiting for a package all day and then it suddenly said my package was unable to be delivered because of a missing code. I do not have a code and I checked my ring camera and no one showed up, I tryd to go to the website to seek help and the bot kept telling me about a locker code when I do not have a locker at all this was a delivery to my home address and after I try to explain the situation the bot kicked me out of the messages and ended the conversation and when I tryd to get in touch with a live agent the live agent never arrived there was no time estimate for when they would alive and the bot kept trying to stop me from talking to a live agent. Overall terrible service nothing good about it, and the bot said that delivery drivers are not required to call the person if they can not deliver a package which is weird to me. If you can stick with a more professional shipping company like ups,usps, amazon things that have actual customer support service.

They deserve 0 stars. Drivers always either leave it at the wrong address or try and steal my package till I file a claim and it magically is delivered later. A blindfolded carrier pigeon with a clipped wing is more reliable than these oafs.

The idiot delivered My Victoria Secret order at the wrong door and he sent me proof of the delivery which I took to the idiot's door and he denied receiving my package. I contacted this company and I was informed they have opened a case. If the fuvking delivery person had paid attention or called the cell phone number on my package , I wouldn't be going through this unnecessary stress. Victoria Secret needs to stop using this company.

I had a delivery today from Ontrac but they dropped off an additional package that was not for me. So what do I do? I go to their website and search for a number to call them to alert them of their mistake. The numbers do not work and customers are not permitted to speak, text or email anyone. I spent over thirty minutes trying to figure out how to contact them and still haven't been able to do so. I would bring it to the person it belongs to but it is probably an apartment with security. I'm mad that they made this my problem. if ontrac reads this the package is outside for your driver. I am in Lamont. My initials are J.S. and my true delivery was from office depot. The name of my street begins with a "C"

First time with them and they delivered to the wrong house. I need to wait 2 days and the agent, Kathy, ended the chat when I wasn't done. They are the worst and all of these services with independent delivery drivers are terrible.

Delivered as expected, but was left in place that wasn't obvious, found it two months later when snow melted, was delivered in Berwyn, PA during the January 2026 trifecta snowstorms. They need to add photos to the delivery confirmation for the customer, not just the vendor.

Why is Home Depot using ontrac

We waited all day for another no show. We need the appliance for our plumber who is here to connect . Home Depot, please use someone else - this is horrible

Consistently throw packages over fence despite entry code being provided. That’s if it shows up at all.

Delivered to completely wrong address. Really upset that Adidas used this courier

Would put one star if possible. The marked as delivered, sent a picture that’s not even remotely close to me (I searched) I sent a picture of what my porch looked like and they sent back still that it was delivered and their investigation is complete. (Too bad basically).

I’m home and got a notification that my package could not be delivered. OnTrac has also mis-delivered my packages on multiple occasions. It’s a terrible service and provides little transparency as to when packages will be delivered. It’s also impossible to speak to an actual human being when something goes wrong. It blows my mind that any company uses them as a delivery service.

OnTrac Company deliver my order from GAP, tracking number 1LS722707610425 and shows delivery on April 29, 2026, as a proof it send picture of the doorstep with number of apartment. It turns out that the delivery was done in the wrong building, therefore picture of the apartment are useless and meaningless. Complex where I live have 49 building and each of them has multiple apartments. I don't have ability to walk all around to seek my delivery. Attempt to contact company was futile and complain about wrong delivery was answered without any useful information and no attempt from the company to recover delivery

Two separate times I have ordered live plants from fast growing trees.com they were shipped by ontrac The first shipment plants came damaged The second shipment the plants got within an hour of my house and we're completely lost vanished into thin air trust me if I could I would give this company no stars

Delivered the our package to the wrong address even though all the houses have house numbers. When contacted they claimed to have investigated and then said if we didn’t get the package to contact the retailer. They took no responsibility and did nothing to make it right. DO NOT USE THEM FOR ANYTHING!!!