OnTrac Reviews 

Incomprehensibly terrible. "Out for delivery" on two days, with a fake "attempt at delivery" on the day in-between. Customer service people who can't or won't offer any help beyond "did you know you can track your package?". How is this a real company?

Terrible experience so far...still don't have my package. It hasn't moved at all since its been given to Ontrac after a week now of waiting. Their customer service was completely unhelpful and I'm unclear if I will ever get my package and my entire project has been on hold for ages. They seem unreliable.

I've had a few Walmart orders delivered by these clowns. They drop it anywhere in the driveway area - in the rain, in a mound of slush or snow , in front of the garage doors where it cannot be seen and therefore easy to drive over... anywhere but on the front porch where every other carrier leaves their packages.

Awful most awful courier of all! Twice now they fail to deliver my Free people purchase saying undeliverable, failed delivery and so forth. UPS, DHL, Fedex and USPS do not have any issues. Freepeople should not contract with this courier they are losing a lot of money! Now Freepeople for the 3rd time is resending my purchase via UPS overnight and thank you to them. I will make sure never to have ontrac/lazership as courier!!

Absolute horrible customer service and delivery services.

EVERY SINGLE PACKAGE that is attempted to be delivered through this service (regardless of shipper) is delayed due to an "Incomplete Address" requiring me to create an exceptions case and resend the same address. It's impossible to contact the company to address this ongoing issue as they only have AI bots that send you in circles with no resolution. It's infuriating. I've now requested any companies I order form regularly flag not to use them as a shipping company for me. Absolutely worthless shipping company. I have no idea why any business would use them.

I have on security camera that the delivery driver for OnTrac Logistics 1st took a photo that they delivered the box, then opened it & stole several items out of my package, attempted to tape it back up with scotch tape (like you would use to wrap a birthday present), poorly at that. I called both the store who packaged it as well as OnTrac. OnTrac literally said they wouldn't do anything, they wouldn't accept my video or photos & dismissed it like it was nothing! I have read so many issues with people with the same issues or that the company/driver lied, said they delivered the package when they didn't. NEVER USE ONTRAC!

The worst delivery service ever. No updates and no help with the situation. They deserve a 0.0001 star!!!

Had to give them something but deserve a -1. This the 12th time my package was delivered to the garage and the 8th time it was stolen. Either they have poor vision or just asinine. The funny thing on their website, they have testimonials but nothing to address any negativity. If you search the internet out of 850 reviews ONLY 2 have positive and the rest negative with practically all the same issues. I get an email back from customer services saying the package was delivered. Yes, but not to the front door. And hence someone took it. I have reported this to Walmart several times and now writing a letter to the corporate office. They are the ones paying for incompetence. Lastly check out the Better Business Bureau, sadly ALL negative. They should be shut down or ALL retrained on how to do a proper job!

If I could give this company a ZERO rating, I would have. I contacted them, immediately, to cancel a delivery. Three days later the package was delivered and was damaged. Product was falling out all over the front steps. I didn't ask for them and never will!

Poor Customer Service, Missing or Stolen Packages, Delivered but Missing, not leaving packages to Correct Address or correct APARTMENT..!???

Completely and utterly incompetent. I used to shop online regularly at a particular upscale department store in the Seattle area and had to switch because of the non-stop issues with delivery done by OnTrac. It's been five years, I forgot and I placed an order for a birthday gift that was supposed to be delivered on May 13. Today is the 15th and the tracker says now it's due to be delivered on the 18th, five days late (so far), and too late for the birthday boy. They shipped it from Los Angeles. I live in Seattle. Where's the item right now? NEW JERSEY. How is it even possible to mess up that badly. Utterly useless -- worse than useless.

I had parts shipped from FCP Euro for my BMW and the shipping was fast with accurate tracking updates.

If I could give it less I would. They have sent my package on the wrong route twice and have told me that my address is wrong when the issue was entirely their fault. I have spoken to multiple representatives and no one has been able to fix the problem. When they said they would fix it the package was taken on the wrong route again. Worst experience I’ve ever had with deliveries. I don’t normally leave reviews but this was truly an awful experience and I still haven’t received my packages.

Totally bungled an easy delivery. Order was delivered to an unknown location and never recovered. If it were possible to give zero stars, I would. I will never use Ontrac again.

OnTrac delivered the package to an unknown location and did not follow my delivery instructions. Their tracking site is an endless loop of AI bots. Any retailer that uses OnTrac for deliveries should be held accountable for OnTrac's screw-ups.

My delivery was extremely late with them.Contacting me via email saying that couldn't be delivered when it's delivery.You set it on my porch. Soup so finally last night.I get a picture saying it was delivered to an address that was even on my street or even close to me. The address said delivered to 200 and my address is 604, but again there is no 200 on my street so they took a picture of a house that was definitely not mine. I'm just this is the third time and I'm done with them, and if anybody shifts to me from that. I'm refusing it right off the bat.

OnTrac stole my package. They failed to deliver my shipment, then marked it as delivered in the system later in the evening. I have tried using their chatbot as well as email for customer assistance and I have only gotten the runaround even after multiple attemps. I would never willingly use OnTrac for shipping again and I would advise everyone else to do the same.

Ordered something from Walmart and this company is supposed to deliver it... was supposed to get delivered today and right at the cut off time I get a text from this company saying that I had an incomplete address, which is a lie. To be sure I checked everything and I have already received my other package that was ordered with it but delivered by a different company and they didn't have an issue with my address. Then I look up this company and see all the terrible reviews with many packages never being delivered and fraudulent claims of being delivered. Not sure why Walmart would do business with them
EDITED: I received my package a day later, in good condition.

Absolutely terrible experience with OnTrac. I honestly do not understand how this company is still in business.

I ordered an expensive wallet from Ridge Wallet as a gift for a family member who is being deployed overseas with the U.S. Military. This was not just some random package — it was a meaningful gift with important timing behind it.

I received a delivery notification from OnTrac stating the package had been delivered. I immediately went outside, and there was absolutely nothing there. I then checked the tracking information and clicked on the so-called “proof of delivery” photo. The photo was not even my house.

Let that sink in: they delivered an expensive package to the wrong address, provided photographic evidence proving it was the wrong house, and still failed to correct the issue.

I contacted OnTrac to start an investigation. Within ONE DAY they closed the investigation and basically told me there was nothing they could do and to contact the merchant. No accountability. No real attempt to recover the package. No urgency. No meaningful customer service whatsoever.

Their support system feels completely disconnected and indifferent. When a delivery company mishandles packages this badly and then refuses to properly investigate obvious proof of misdelivery, customers are left helpless.

This company handled an important military deployment gift with complete incompetence and zero care. I would strongly recommend avoiding any retailer that ships through OnTrac whenever possible.