ooredoo.qa Reviews 

I have fiber connection since almost 5 years and pay 500 QR with out any delay in payment and never got any discount
It is time to move to Vodafone

This is by far the worst service I have ever experienced in my life, not only in Qatar, but globally. Every single part of Ooredoo Money is absolutely unacceptable: from the useless chatbot and unresponsive online services, to the inefficiency of the bank itself, the poor office support, the lack of professionalism, and the way customers are treated with complete disregard and disrespect.

It feels like nothing ever improves here, and it seems it never will. The system is broken at every single level, and instead of serving customers, it only frustrates and humiliates them. This is not just “bad service” , this is the definition of failure in the banking and customer service industry. Toppen doesn’t deserve 0.00000001 star.

Ooredoo Money does not need “improvement” it needs a complete reset, because the way it operates today should not even exist on this planet.

Unreliable and poor coverage. Even within Algiers, I experienced frequent disconnections and slow speeds. Outside the capital, the service was practically non-existent. I do not recommend Ooredoo for anyone needing a reliable internet connection.

Absolutely terrible. If you ever need to change your number or if you move countries, they just stop helping you altogether. Useless and terrible. I even shared my QID, purchase history, and app screenshots!

they have in efficient technical team to resolve the issues

I visited the Ooredoo branch in Medina Central in the Pearl Qatar in March 2025, and inquired about what I should do if I were to leave Qatar for good. The Ooredoo employee told me that 2 days before I leave, I can stop by the branch and stop the service with the understanding that I would pay for the services used if I terminate before paying my monthly bill.
When I cancelled my resident permit in May 2025, I was surprised by Ooredoo's email to me stating that I would need to transfer my service to another owner if I do not want the service to be terminated immediately. Now in Qatar, cancelling a resident permit provides you with a grace period of 30 days to leave the country, and since my kids still attend school until the end of June, I timed my resident permit cancellation for the end of May 2025. However, I did not expect that both my mobile (295 QAR/month) and internet (broadband, 400 QAR/month) would be disconnected immediately. The sad story does not stop here; it just begins.
When I visited the same branch, I did not find the employee who misinformed me; I found a new employee who informed me that I did not have any option except to change my current postpaid service to prepaid, which cost me 295 QAR for 5 days plus an additional 100 QAR penalty; otherwise, Ooredoo would terminate my mobile service. I paid the amount without the benefit of keeping my service for the month of June because they immediately switched me to the prepaid plan. What was more unfair and unjust was that if I wanted to keep my internet, I would have to transfer my service contract to another owner and that I would have to pay for three months in advance to keep my internet for the month of June. This makes no sense because I leave the country in less than 30 days.
Ooredoo was informed by the Ministry of Interior that I would leave the country before June 28, and using this information, they literally took unfairly 395 QAR for my mobile without giving any service for the month of June 2025, and an additional 1,200 QAR to let me use the internet (broadband) for the month of June 2025 only, knowing full well that I would be leaving the country with my family before the end of June.
I have lived on three different continents and dealt with many telecommunication companies, but Ooredoo struck me as the most unfair and unjust. حسبنا الله ونعم الوكيل

It’s the worst service ever!! I’m not able to use my number it’s been 3 days now, and when I call them they say we are trying to fix it and it will work today!!! This is not acceptable and they are not professional!!

I think we should as well join Vodaphone because the whole staff aren’t serious and the management. How could you set Indianl language as if this is India as a customer service.

When you inquire for help it take almost 4 days to be solved.

I have been without service or a working number for three days, and they don’t even care. Their IT department is the worst in the entire region—this is completely unacceptable! I would never recommend them to anyone.

The company was all good, some problems here and there that was dragged on unnecessarily, could have been solved through a well developed customer service center that can allow me to be informed on whatever inquiries i have, and allow me to schedule calls directly with the support team instead of being put through unnecessary talking and long processes.

شركة أوريدو تتعامل مع زبنائها بالتحايل والمراوغة .كان قد اتصل بي أحد موظفي شركة أوريدو اقترح علي عرضا. هذا العرض عبارة عن أكثر من 130 GB
وأظن 1000دقيقة محلية
وحوالي 100دقيقة دولية ووعدني أنني سأستفيد حوالي من 55دقيقة صالحة لدول المغرب العربي و كل هذا ب 260ريال قطري
وبعد ان دفعت أكثر من فاتورتين تم توقيف عرض الدقائق الى دول المغرب العربي .ثم اتصلت فقالو ان الموظف لم يقل ذلك مع العلم أنني استفدت منها شهرين وهذا اكبر دليل على كذبهم ..مع انني متأكد .أنصح الجميع ان لا يتعامل معهم ...وإن اضطر للتعامل معهم فليسجل كل شيء. كذابين

Ooredoo money is a SCAM!!! they are after money. They didnt tell me anything about the cancelation fee or how that postpaid works. It was surprising to know that whether i use internet or not there will be internet charge of 110 every after 24 days. And its not even safe. There is no any refund policy for whatever misfortune happens with our money, individuals will be responsible. This is as if we are the CEO of the company, just get your @$$ out of that chair.

Worst service provider i ever deal with.

I had a tourist 20 gb SIM card which ran out of credit. I went to recharge online and they took my money 500 Maldivian dollars but never toped up SIM card.
When I spoke to customer service they said data was used. Which it never was. Don’t use this company. Try another provider while in the Maldives.

Ooredoo's customer service is a total letdown. After spending two hours seeking help to reset my application password, I received no assistance. The representatives were unhelpful and incompetent, passing me around with no resolution in sight. Dealing with Ooredoo's support was a frustrating and disappointing experience. I would strongly advise against relying on their customer service for any help and for their services in general.

The worst service ever!!!! They configure my iptv with wires when i move to a villa knowing that it was working wireless in my old appartement. Be aware,they are playing with router configuration to make costumer paying more money!!! The router is free in many other countries but they oblige you to pay 800 for new one!!!
Hhhh! I am seeing down "let ooreedoo.qa know about your review" , my answer is they know already but no positive reaction!!!!

Major data issues for two days. Helpline is of no use and they seem not to worried.

Stop deducting balance every time I top up on the pretext of false calls that has never been made. Your customer care executive won’t share details other than phantom outgoing calls to Africa which has never been or will be on my call records by any means! I do not receive calls from unknown local numbers even, let alone from Africa or any other side of the world.Please hold a proper investigation. At this point I’m so perplexed that I’m hesitant to even recharge as I’m sure 18/20 QR will be deducted every other week. Calling 111 didn’t help. I’m being scammed & blamed for the same by the customer service simultaneously. I’ve never seen a service provider so insincere! Not recommended.

You’ll get a postpaid number with numerous unknown charges to your package.

They will give you the report summary, however there’s always some additional phone call or sms that you can’t keep a track on.

Even your package is 120QR or so, you can’t limit it to the package and it can’t be stopped at 120QR even they send you the delayed SMS that your balance is finished few days after you go across it.

As well limit is around 500/600 QR even your package is fixed so good luck if you forget to switch off your Roaming.

Now I asked to migrate to prepaid, I’m paying 100QR for “service charges” due to their policy change in September 2023, which is not communicated nor agreed by customers. I was completely unaware that I’d be paying 100QR extra just to switch to prepaid.

Upon paying, he informed me that my bill is already over my package even I didn’t use any internet, Roaming nor many calls in past 10 days since the billing cycle.

Be aware they are very responsive and packages are tempting and fairly priced however amount of money they take from people is ridiculous. Don’t go postpaid.

To start this review please beware that I was an ooredoo customer for more than 6 years from prepaid to postpaid and upgraded plan up Qr210. And now I had to switch to Vodafone.

Reasons why:

1. If they call you for a plan that is from prepaid to post paid please remember if you try to cancel they will charge you Qr100 to go back to prepaid never the less you are a prepaid customer before. 

If you want to cancel they will charge you your plan even you use it or not if you don’t cancel before your renewal date.
2. Customer service (you know already), they will mislead or misinform you to cancel before your billing date renew and still charge you or worse discriminate you.

AGAIN IF YOUR NOT WILLING TO PAY EXTRA OR HIDDEN CHARGES THAT WILL NOT BE INFORMED TO YOU ESPECIALLY AS AN EXPAT, DON’T UPGRADE YOUR PLAN DON’T GO TO POST PAID.