I made a purchase from openroad in February 2026, after a few communications via messenger I finally received the rack system in the middle of March. I live in Wisconsin so I waited for the snow to... Toon meer
Bedrijf heeft geantwoord
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Bought a Sliding Glass Side Series truck cap, delivered with 1 side panel damaged; the glass is completely broken. Requested a replacement immediately, and they replied pretty quickly, telling me they... Toon meer
Bedrijf heeft geantwoord
Absolutely love the quality of all the openroad gear I have. Im currently running a 270 awning, shower awning, large and small storage cases, water heater, 5 gal water tank, recovery gear, peak series... Toon meer
Bedrijf heeft geantwoord
I ordered a 270-degree awning from Europa- Romania. A week after making the payment—and only after repeatedly pressing them—I received a tracking number. I was surprised to find the package was shi... Toon meer
Bedrijf heeft geantwoord
2,3
Slecht
43 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My order arrived on 4/30/26 and I think…
My order arrived on 4/30/26 and I think I received a returned item. I was missing over half of the hardware and rubber seals. Also the rack was scraped and missing paint. It is now 7/7/26 and I have sent over 25 emails and callback requests with no reply. Just an AI chatbot. Buy products from a company that will provide support if you have issues. Avoid Openroad 4WD
7 juli 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Don, we’re sorry that your order did not arrive in the condition we require and that you experienced an unacceptable delay in receiving support. This is not the standard of product condition or customer service we expect from OPENROAD.
We have located your order, reviewed the case, and contacted you by email with a resolution. Our team is ready to proceed as soon as we receive your confirmation. Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email.
Regardless of how an issue occurs, our responsibility is to make sure the customer receives a complete and satisfactory resolution. Once we receive your reply, we will prioritize your case and complete the next step within one business day. We are also reviewing the communication delay internally so future support requests are handled more promptly.
Shipped the wrong item
Shipped the wrong item. Now they do not answer the phone or get back to me in any way to return/exhange or refund my money.
25 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Alejandro, we understand how frustrating it is to receive an item that appears different from what you ordered, especially when you have not been able to get a clear answer. We have reviewed the order carefully and want to verify exactly what you received so we can resolve the issue correctly.
We have located and reviewed your order. Our shipping records show that the truck cap dispatched was the model listed for your Ford F-150 order. However, we want to fully understand the difference you noticed rather than make assumptions about the issue.
Our support team has contacted you by email and requested a few photos of the product, packaging labels, and the area that appears incorrect. This will allow us to confirm whether the issue relates to the product, configuration, or vehicle fitment and provide the appropriate solution. Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email.
Once we receive the photos, we will prioritize the case and provide the next step within one business day. Whether the solution requires fitment assistance, replacement, exchange, or another appropriate resolution, our team will work with you to resolve it.
Stay a way from this company
Stay a way from this company
My winch got malfunctioning in less than a year, under warranty, winch didn’t respond to stop and get pulling thru the bumper and getting in fire.
The worst not yet to come, their customer service is not a way to contact
A robot call Lulu it’s only thing you communicate once.
5 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Stefan, we’re sorry for the experience you had with your winch and for the difficulty you encountered reaching our support team. We take any report involving unexpected winch operation or a potential safety risk seriously. Please do not use or reconnect the winch.
We have located your order, reviewed the case, and contacted you directly. A resolution has now been agreed, and we are ready to issue the approved $320 refund as soon as we receive the PayPal details requested in our support email. For your privacy and security, please send this information only through the existing email conversation with our team at info@openroad4wd.com and do not post it publicly.
Once we receive the required information, we will prioritize the case and process the refund within one business day. We are also reviewing both the reported product incident and the earlier communication delay internally. This is not the product or support experience we expect customers to have with OPENROAD.
Truck cover came in damaged and the…
Truck cover came in damaged and the same as everyone else they will not respond and will not call back after a “request” is sent. DO NOT BUY FROM THEM! $800 lost
5 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Matt, we’re sorry your tonneau cover arrived damaged and that our June 13 response may not have reached you. We understand why the lack of a visible response left you feeling that your request was not being handled.
We have located your order for the RAM 1500 retractable tonneau cover. Our support team replied to your message on June 13 and has now followed up again. Please check your inbox and spam folder for messages from info@openroad4wd.com.
We are ready to review the damage and provide the appropriate solution as soon as we receive your reply and the requested information. Once we hear back from you, we will prioritize the case and provide the next step within one business day.
Product arrived and communicating with the staff!
Ok so major update: originally there was some communication issues with this company but I was patient and they did get back to me! Running a business is tough and you never know what the person on the other end is going through so although frustrated, I gave them grace. They did reach out and everything was cleared up and both the awening and side walls showed up. Very excited to install this product and it's appearance even just unboxing shows it is good quality! I appreciate the team at Openroad working with me!
28 april 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Michael,
Thank you for updating your review and for giving us the opportunity to look into this further.
We have confirmed that the refund for your order was completed. We also understand that fulfillment activity continued around the same time, including part of the order arriving and another shipment beginning transit. We are sorry for the confusion and frustration this created.
We have reviewed your update that you would prefer to complete the order rather than keep the refund. Our team is now reviewing the full timeline across the order, payment, and fulfillment records so we can confirm the correct next step with you directly.
We are also actively building our phone support service and expect it to be available around August. Until then, our team will continue to handle your case directly by email so that your resolution does not depend on the phone service launch.
Before any additional shipment or payment is arranged, we will confirm the details and your preference with you in writing. We are also reviewing this process internally to prevent a refund and fulfillment from becoming misaligned in the future.
OPENROAD
Awning I purchased was defective
Awning I purchased was defective. They would not help my after purchase. I just needed one piece replaced. I would have paid! Truly an awful company.
15 april 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Grady, we have reviewed your March 17 order for a 90-degree awning. When the support-leg hinge required replacement during the warranty period, our team arranged and sent a replacement part at no cost.
The replacement was shipped to the delivery address provided with the original order. After receiving your message that it had not arrived, we contacted you to verify the shipping details privately so we can determine the appropriate next step and make sure the part reaches you successfully.
Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email with your current delivery details. Once we receive your confirmation, we will prioritize the follow-up within one business day.
If I could put zero stars
If I could put zero stars, I would
I literally have not even had the product shipped out and when I clicked for the exact Macon model of my vehicle once it hit to the cart and process the order is for a different year and bed size for the truck cap and it’s already shipping. this is currently happening right now and I have had no contact from these pieces of crap
Do not order you will lose your mind
It’s worse going to another reputable place
And pay the extra money for quality, product and quality customer care. These people are absolute shit.
9 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Timothy, we have reviewed your order and the vehicle fitment details. The truck cap configuration selected on the order did not match the model year and bed length later confirmed for your vehicle.
To resolve the situation, we took action to cancel the order and a full refund has been issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your statement.
We understand that vehicle-specific products require careful verification, and our team remains available at info@openroad4wd.com if you need assistance confirming the correct configuration for a future purchase.
There is no customer service
There is no customer service or communications whatsoever. It's been a week trying to reach out as they only delivered half my order which should have been delivered the same day as it's a bundle purchase.
4 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Ton, we have reviewed your order and the communication with our support team. The storage box and mounting bracket were listed as separate items in the order. While the storage box was delivered, the mounting bracket was a preorder item with a separate fulfillment timeline.
We understand why receiving only one item created concern about the status of your order. Our support team has replied to your email and processed a refund for the mounting bracket that had not yet shipped. You will receive, or may already have received, the refund confirmation by email. Depending on your payment provider, the funds may take several business days to appear on your statement.
We apologize for the difficulty you experienced reaching us. If you need any further assistance, please reply to our email or contact info@openroad4wd.com.
STAY FAR AWAY FROM THIS COMPANY!
I’ve had my awning for less than 3 months and I already have two small holes in it where the poles meet the material. There should be some type of reinforcement of the material in these locations in my opinion. I emailed OpenRoad4wd 4 days before even getting a response from them. This is the exact response I got from LuLu if that’s even a real person.
Hi,
First of all, I sincerely apologize for the delayed response.
And thank you for sharing the pictures with us. We really appreciate you taking the time to document the issue.
We’re very sorry to hear about the small tears on your 270° awning, especially after only a handful of uses.
Based on the photos, we would currently recommend using a waterproof repair tape or outdoor fabric repair patch to help reinforce and seal the affected areas. This is usually the quickest and most effective temporary solution to prevent the tears from spreading further.
At the same time, we’d also like to help compensate you for the inconvenience, and we can offer you a partial refund for this issue.
Please let us know your thoughts, and again we truly appreciate your support and understanding.
----------
Take care,
Lulu
Customer Service
Overlanding | Off-road
Cannot believe this is a real response to my issue. Why on earth would someone patch their mistake knowing that the issue will eventually get worse in hopes by that time it would be outside the warranty period. Customer service even states in the email that it’s a temporary fix??? When asked how to proceed with shipping it back for a refund I got no response or help. I will never buy another product from this company. I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY OF THEIR PRODUCTS!
22 mei 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Bryan, we’re sorry to hear about the issue you described with your 270-degree awning and the delay you experienced in receiving a response. We take reports involving material damage seriously and want to review the product, warranty status, and prior communication carefully.
We have not yet been able to match the information shown on this review with an order in our system, so we have sent you a private request for your order number, checkout email address, and photos of the affected area. You can also send these details directly to info@openroad4wd.com.
Once we receive the information, our team will review the case and provide a clear next step within one business day. We want to make sure the issue is assessed properly and resolved appropriately.
Absolutely terrible customer service…
Absolutely terrible customer service and very slow shipping times. Then if you cancel an order they fail to even fullfill in an remotely timely manner, they charge you 6%.
15 mei 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi John,
We’re sorry for the frustration caused by the delay and the cancellation process.
We have searched our order system but have not yet been able to locate an order under the name displayed on this review. We have sent you a private request for your order number and checkout email address so we can review the case promptly.
Based on the information available, the 6% charge was not retained by OPENROAD and appears to have been applied by the bank or payment provider during the transaction. However, because this issue arose in connection with a purchase from our store, we are willing to reimburse that amount once we confirm the order and payment details.
Please provide the requested information, or contact us at info@openroad4wd.com. We will review and complete the next step within one business day.
OPENROAD
Terrible customer service & missing parts
I was initially very happy with my purchase of a shower awning and 10gal water tank for my cross country trip. I installed the shower awning and loce that. HOWEVER, I went to install the water tank and the box had "Damaged missing parts" written on one side and sure enough the mounting brackets and hardware were missing.
I emailed them and expressed my frustration as this was almost a $1000 purchase. I stated very clearly what was missing and provided pictures of the box and empty hardware box. They emailed me back asking me to confirm what was missing.....so I did. Then they wanted my order number, so I provided that. After almost 2 weeks they finally let me know they shipped out the missing parts and would email me later that day with a tracking number. They did not ever provide me with a tracking number. I emailed 4 more times to no avail. A package FINALLY arrived after 2 and a half weeks with ONE bracket and a shower hose that I was not missing and NO HARDWARE. I am so upset. I emailed them AGAIN stating that they did not send me hardware and that I also needed another bracket. I also provided pictures of the box contents.
They emailed me back asking me to confirm what I was missing. I am BEYOND BEYOND BEYOND pissed at this point, I bought this setup over 2 months ago, and I have a cross country trip in a week and I am having to push it back because a chain of people can't do their jobs. If I cannot get the mounting hardware in a timely manner I will be disputing the charge for the entire purchase as it is no use for me if I cant actually use it.
8 maart 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Melanie,
We’re sorry that the original water tank package was incomplete and that our follow-up process did not resolve the issue promptly or clearly.
After reviewing the case, we arranged for the affected water tank to be returned and sent a replacement water tank to provide a complete resolution. We understand that the delays and repeated communication disrupted your trip preparation, especially after you had already provided photos and order details.
We have reviewed this case with our fulfillment and support teams to improve how damaged or incomplete shipments are verified and resolved. If you need any further assistance with the replacement, please reply to our email from info@openroad4wd.com.
OPENROAD
Trying to contact customer support for 23 days with no help.
I never leave reviews like this but, I received an tonneau cover that was defective. I've reached out to support nearly a dozen times. In 23 days I've been able to get a reply 3 times, all just beating around the bush with no actual support. Ive been asked the same question 3 times. I've asked for a refund. I've asked for a return label. I've asked for support in trying to fix the item. Nothing. They have been an absolute nightmare. Do not order from this company. I'm out $800 and wasted so much time on this.
18 mei 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Kirtley,
We’re very sorry that you have had to contact our support team repeatedly without receiving a clear resolution. A product concern, return request, or refund request should never leave a customer uncertain about what will happen next.
We have not yet been able to locate an order using the name displayed on this review, so we have sent you a private request for your order number and checkout email address. Once we receive those details, we will contact you directly, review the full communication history and your product concern, and provide a clear next step within one business day.
We will also review where the communication process failed in this case so similar requests can be handled more efficiently going forward. Please reply to the private request, or contact us at info@openroad4wd.com.
OPENROAD
BEWARE- Non existent Support
BEWARE- This company is all marketing and no substance. They charged me for 2 awnings, there is no customer service number to call... their email customer service, if you can get them to respond promises quick resolution and then they ghost you. I have had to resort to filing a claim with my credit card company.
25 april 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Stuart,
We’re sorry to read that you were left without the support and follow-through you expected after purchasing two awnings. We understand why unresolved communication would lead to serious concern.
We have searched our order records using the name shown on this review, but we have not yet been able to match the order. We have sent you a private request for your order number and checkout email address so we can identify the purchase and review the full history properly.
Once we receive those details, we will assign the case for direct review, investigate the order status and previous communication, and send you a written update within one business day. Please reply to the private request or contact us at info@openroad4wd.com.
OPENROAD
Horrible Customer Service… I bought a…
Horrible Customer Service… I bought a truck bed cover, and the cable from the locking mechanism. Ism was stretched… I am still trying to get a replacement cable two months later… Customer Service is horrible. They respond once a week… Please do not buy from them. You get what you pay for.
13 maart 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Dan,
We have located your order and reviewed the replacement request for the pull cable used with the locking mechanism on your truck bed cover.
A replacement cable has been sent, and we are sorry that the communication and follow-up during this process were not handled more consistently. We are reviewing the case history internally to understand where the delay occurred and improve how replacement-part requests are handled.
We have also contacted you directly from info@openroad4wd.com to confirm that the replacement has reached you and to make sure no further assistance is needed. Please reply to that email if you have not received it or if the issue remains unresolved.
OPENROAD
Horrible Customer Service.
Horrible Customer Service.
Received the wrong Awning Lighting Kit (the most simplest of parts) and after 5-6 emails they said they would send the correct part, but still haven't received it months later... and now will not return emails.
1 april 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Bryan,
We have located your order and reviewed the issue with the awning lighting kit. We confirmed that the original cable provided was not the correct specification for your setup.
A replacement cable has now been sent to resolve the issue. We’re sorry that you had to follow up repeatedly and that the replacement process was not completed and communicated to you sooner.
We have contacted you directly from info@openroad4wd.com to provide the update and confirm that the replacement reaches you successfully. Please reply to that email if you have not received it or need any further assistance.
OPENROAD
Horrible experience purchasing winch
Horrible experience purchasing winch. Zero costumer service after they immediately process your payment and showing the item in stock and ready for shipping. No response to email, no call back. Left with placing stop payment dispute of charge theu credit card. Appears to be nothing more than an offshore entity operating in the US with some customers receiving product drop shipped from China others receiving nothing and being on the receiving end of fraud. Do not be tricked by the slick online advertising or appealing pricing. Purchase from any one of several reputable online companies with history in the US.
23 februari 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Ken,
We’re sorry to read about the experience you described. We understand the concern caused by not receiving a clear order update or a response from support.
Because this review was posted some time ago, we have carefully searched our order and payment records using the name displayed here, but we have not yet been able to identify the purchase. We do not want to make assumptions about the shipment or payment-dispute outcome without confirming the correct order.
We have sent you a private request for your order number and checkout email address. Once we receive those details, we will review the full order, fulfillment, and communication history and provide you with a clear written update.
OPENROAD
The worst
They will send items that not check before selling and went i try to explain that it’s a mechanical issue not damaged they won’t exchange or refund your money the worst it’s my 1st time and last buying for them not recommended I had to accept I lost $700 :(
11 februari 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi David,
We have located your order for a truck bed cover and reviewed the support history.
After you reported the issue, our team requested a short video or photos so we could identify the specific problem and provide the correct solution rather than make assumptions about the repair or replacement needed. We have not yet received those details, but the case remains open and we are ready to help.
We have contacted you again from info@openroad4wd.com. Please reply to that email with a video or clear photos of the issue, and our team will review it and provide the next step within one business day.
OPENROAD
Avoid the scammer company
Avoid the scammer company. Hooked their winch up and it instantly ran away had to cut the wire before it damaged the bumper. To save money they're using substandard relays that stuck on and will require significant modification to make it a reliable winch this is not something that I'm going to end up keeping on my vehicle I'm going to end up throwing it away and going with the Harbor Freight unit which has Superior control relays and a cut-off switch that's included. Customer service takes forever to respond and it took them 6 weeks to mail me the winch from the point the purchase
11 februari 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Kevin,
We recognize that this response is far overdue, and we’re sorry that your review was not addressed sooner.
We have now located your order and are reviewing the safety concern you described regarding unintended winch operation. We have contacted you directly from info@openroad4wd.com to understand what happened and determine the appropriate next step.
If you still have the winch, please do not operate it until the case has been reviewed. We understand that, given the time that has passed, you may already have moved on from the product. Even so, we would appreciate the opportunity to document the issue properly and address your experience directly.
OPENROAD
It arrived damaged
It arrived damaged. Straight out of the box damaged. Sent pictures the same day and they sent me a replacement cover to do the repairs myself, not that they told me that, their instructions were unclear. I can barely lift this massive awning and they expect me to fix their mistake? They haven't even sent the tools to do it, just the cover. I will have to go buy those myself too. When I questioned them on an exchange instead, radio silence. Didn't respond. I explained that I could not do a repair like this because I live alone and it's too heavy and I am injured and on pain medication. They just sent me a tracking number with the replacement cover in response. If I had damaged it myself, fair. But this was straight out of the box like this. It's still sitting in the same place it was delivered and I rolled it over to get it out of the box because it is that heavy so there is no chance I could of damaged it. The box was damaged on arrival. NEVER EVER shop with them again. Absolutely a waste of money.
And the quality, absolutely dogs balls You get what you pay for. Lesson learned. Never again. Oh and they charge a fortune for postage then use the absolute worst courier they can get and wonder why their items arrive damaged. Disgusting business model. There's a reason they're the cheapest on the market. If I ever do get this thing exchanged or fixed, I will be removing all branding so noone else will know where it's from and won't make the same mistake.
3 februari 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Trisha,
We recognize that this response is overdue, and we’re sorry that your concerns about the damaged delivery and the repair process were not addressed sooner.
We understand why receiving a damaged, heavy product and then being asked to complete repairs yourself would be frustrating, particularly when that solution was not practical for your situation.
We have not yet been able to match an order using the name shown on this review, so we have sent you a private request for your order number, checkout email address, and delivery details. Once we receive that information, we will review the original shipment, the previous communication, and the replacement status to determine the appropriate next step.
You can also contact us directly at info@openroad4wd.com.
OPENROAD
This company is terrible
This company is terrible, no customer service, it takes them forever to reply.
I never received the order, i received a couple of packages but not the main package.
Took forever to get my money back, they kept arguing that the package was received.
Finally a customer service person admitted that it had never been shipped.
No help at all.
Stay away
Just got a response, 8 months later!
I rest my case.
Now they are wanting the order number?
8 months later.
Order number is #23678.
27 november 2025
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Bill,
Thank you for providing your order number. We only recently claimed and began actively monitoring our Trustpilot profile. When we first reviewed your post, we were unable to match an order using the name displayed on the review, so we requested your order details to verify the status rather than make assumptions.
We have now located order #23678 and confirmed that the refund was completed on January 21.
We understand that our public response came much later than it should have, and we are sorry for the frustration you experienced during the original process. We are reviewing the communication history around this order and strengthening how customer concerns are monitored and followed up.
If there is anything about the order or resolution that remains unresolved, please contact us directly at info@openroad4wd.com. We will review it personally.
OPENROAD
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