Opensmarttech Reviews 216

It’s very cool and the customer service operator helped me to instal it even out of office hours.

Very helpful and polite I am not too good with computers but he guided me step by step with patience ! Excellent service and highly recommend - you won't regret it 👍

Great service, smooth transaction and wonderful support. I would recommend these guys to anyone

Had a small issue with product activation but all sorted via WhatsApp so very happy.

Customer support is a little hit and miss.
Ordered Microsoft Project and it worked for a few weeks before it went into compatability mode and required an activation key. Most functionality has been disabled.

Contacted them via WhatsApp several times over several days without a response. Finally received support on WhatsApp today and was able to get the software up and running

Not the best experience hence 4 stars

I had few problems setting up "old age" and being a complete computer idiot, but after getting help from Selbi it's up and running...So, a very big thank you to him! By the way, it's a great product and I consider it as a giveaway price. Trust these guy's, You will never go wrong.

I purchased a license for Publisher 2021 which was delivered promptly. I had an issue originally when activating but on reporting this Opensmarttech responding quickly through Whatsapp and issue was resolved.

Ordered Office Pro sharp with provision of code but installation a night mare from insytructions. Several e mails sent for help which they promised still waiting for reply. Written them off as scammers. Promise loads but do nothing so BEWARE GO ELSEWHEWRE

Ordered a Win 11 Pro key but it was rejected when I installed Win 11. Sent emails and also their compalint form but got no reply at all. Very bad - they took my money but no response. In desperation have registered software by anther means now.
This firm is a rogue firm - stolen my money and no redress it seems.

AVOID AT ALL COSTS
Ordered Microsoft office.
Pass key arrived. unable to open it said “product key used the maximum number of times”.
Requested a refund by text and email. No refund made!
Their customer relations are non-existent
Their returns policy is a sham.
Their 27/7 help is a myth.
Their watts app line goes to an automated service and they don’t reply.
They don’t reply to emails.
They take your money but don’t make refunds.

Very easy to install ms 2021 on laptop.
Lots of help available if you get stuck.
Highly recommended.

I have bought the Microsoft Office package and downloaded it to my machine, however, on trying to open it nothing happens.

I have sent messages using the reply option on their original email, but have not received a reply.

Looked on their website and called their number several times - no reply answerphone.

Tried to send message on link provided, told the address does not exist.

Very frustrated.

Customer service was fantastic, and product was exactly as described.

Perfect customer service ! The software was available for download via a link and product key. The firewalls on my PC were causing a few issues however the Opensmarttech customer help line immediately responded to my messages and talked me through the installation process step by step - they could not have been more helpful, and as I said, the issue was with the firewall on my PC not the Opensmarttech software that I had purchased.  

Great price and service. Got me up and running in no time. Highly recommended

When contacted - resent all emails regarding selected product even at 8pm!!! Great service.

The cost of the product was excellent value, easy to follow instructions, and even encountering a problem with my installation the tech team were there and replied within 24hrs and cured my problem do I'm very pleased and wouldn't hesitate to purchase from opensmarttech again in the future

Very helpful and knowledgeable

Ordered MS Professional Plus 2016 on 4 April 2026. They said order was processed and would receive download and activation instructions, but they were never received. Sent 3 emails and numerous WhatsApp messages. They said I would receive a refund in 3 to 10 days, but, again, never received. Now going through credit card dispute process. Very disappointed, won't use again. 😡

Amazing experience. Step by step instructions on how to fix the problem. Problem rectified easily. Thank you