I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Toon meer
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Lees wat reviewers zeggen
Best feeling to be acknowledge as a human being struggling through so much Ophelos has helped me in so many ways to ease some relief
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Toon meer
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
4,1
Goed
496 reviews
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very good understand my feeling and set…
Very good understand my feeling and set my pay plane 🙏🙏🙏🙏
1 oktober 2025
Absolutely horrible company to deal…
Absolutely horrible company to deal with. I set up a payment plan as soon as was requested and then had constant emails and texts to tell me to set up a plan or my credit rating would be affected. This went on for weeks until I sent a complaint to them
1 oktober 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for sharing your experience. We’re really sorry to hear that you felt overwhelmed by the messages you received — that’s not the experience we want anyone to have.
We're eager to look into this to see what went wrong, Please reach out to us at support@ophelos.com and we will be happy to help.
Best,
The Ophelos Team
Ophelos reached out to me regarding an outstanding debt a…
Ophelos reached out to me regarding a dept owed,there agent was a great help,I never felt forced or pressured by him in regards to the payment due as a lot of other debt chasers might.he was extremely helpful in offering suggestions on how to breakup the payment rather than struggling to pay all at once.ophelos is definitely a company I'd recommend to anyone that might be struggling to pay depths and are looking for guidance.
30 september 2025
Review zonder uitnodiging
How much I have left to pay off
Paying off a debt I owed but I need more information
26 september 2025
Ophelos is great!
Ophelos let me see through my debt on their website only using a number of reference - also had the option to pay through Apple Pay and made my life easier. Great support with no threatening emails and very straight forward communication. I personally recommend to everyone!
24 september 2025
Review zonder uitnodiging
Don’t pay this company a penny
Don’t pay this company a penny !
They try to collect statute barred debts, they have no legal way to do so .These are debts over 6 years old and can be up to 20 years old .
Just tell them you have no liability to pay this debt and you will not be paying it .
22 september 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi,
Thanks for sharing your feedback. We’ve reached out to you directly so we can take a closer look and make sure everything’s been handled correctly.
I understand that you may not wish to be contacted about an old debt. Please know we’re regulated by the Financial Conduct Authority (FCA) and always follow their guidance around how and when we contact people. We’re here to help get things sorted as quickly and fairly as possible.
Best,
The Ophelos Team
The debt in question is statute-barred
The debt in question is statute-barred; check these things before hounding me.
As this debt is Statute Barred, remove all contact details for me from your systems.
This is harassment
17 september 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our service team has now reached out directly, and your complaint is being investigated to resolve this matter.
We want to reassure you that we take your concerns seriously and will keep you updated throughout the process.
Best,
The Ophelos Team
Everything was easy to do and…
Everything was easy to do and understand. Glad to get this debt out of the way
17 september 2025
I owed a €120 bill with Klarna the debt…
I owed a €120 bill with Klarna the debt was then passed onto this company I was giving the option to pay in full or set up monthly repayments which worked best for me and the bill was still getting paid/cleared, however I followed the link I was provided and entered all details including the bank details repayments were to be taking from when I done this I then realised it actually took the whole €120 in one go leaving me with next to nothing in my account with young kids (my fault for getting myself in this situation) but u was trying to do right thing and clear debt at same time and set up monthly repayments only to find out that wasn't happening at all. First time dealing with this company
12 september 2025
Review zonder uitnodiging
They make it easy to clear your debt…
They make it easy to clear your debt with out feeling pressurised
12 september 2025
Option for payment plan....
Options for payment plan that they offered online were good but didn't suit me, I spoke through their chat online to arrange a plan that suited myself & was greeted by a friendly & extremely helpful person who discussed my situation with understanding & professionalism. New payment plan was set up that suited my needs & this was done very quickly & the site was easy to use.
12 september 2025
Plans for idiots
Just easy and straight forward witch is good for idiots like me 🤣🤣 thanks
10 september 2025
Good advice and customer service
8 september 2025
Review zonder uitnodiging
The lady I talked to was so helpful and…
The lady I talked to was so helpful and understanding it’s the best customer service agent I have ever spoke with she is an asset to your company
9 september 2025
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