I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Toon meer
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Lees wat reviewers zeggen
Best feeling to be acknowledge as a human being struggling through so much Ophelos has helped me in so many ways to ease some relief
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Toon meer
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Shannon was a great help
Shannon was a great help she put my mind at ease greatly
Excellent people to talk to
What was good is that you listen to what I say and are very helpful in everything you
Thank you for help lovely payment…
Thank you for help lovely payment change date prefect
Your Agent Alex was so helpful
Your Agent Alex was so helpful, so very patient on our call.
Alex helped me understand what I need to do and what happens next.
Your Agent Alex is a wonderful, kind and very informative Person.
I am so glad I got this Agent to deal with my inquiry.
Thank you.
Absolutely terrible
Absolutely terrible. Push, Push, Push. No questions asked how you got into debt, just demand, demand, demand.
I spoke to a girl called Alex's on the…
I spoke to a girl called Alex's on the phone she was very helpful and understanding ,she listened to what i need to say and also took her time to make sure she had all of the information and reassured me she would get back to me when she gets a reply to my problem.
the person i was speaking with was so…
the person i was speaking with was so understanding and kind and helped me to the best of their abilities thank you!!
Absolutely above and beyond
Absolutely above and beyond. So kind and understanding
The woman I was talking to was so…
The woman I was talking to was so professional and polite at all times 10/10 for her professionalism and her lovely phone manners
Full payQuick reply to let ne know my new…
Quick reply to let ne know my new balance easy to make the payment
I had a lot of people responses to my…
I had a lot of people responses to my requests and very quickly
Very helpful and understanding
Very helpful and concerned about my sons mental health. No pressure just a willingness to listen and try and find the best solution to the problem. Without being patronising.
I spoke with Alex today
I spoke with Alex today, and she was an absolute diamond. She went above and beyond to help me, clearly explaining everything related to the issue I was having. She’s even taking it upon herself to track down some additional information that my previous supplier has made difficult to access. As someone who works as a Training Specialist in a similar environment, I can confidently say that Alex is a real asset to your company.
They dont answer their calls
They dont answer their calls. If you are doing it yourself online you dont get the code till the following day or 2. Very disappointed with their service.
Really positive experience
Really positive experience. Makes paying off a debt feel like an achievement rather than a negative or a challenge.
Thank you!
Hannah was extremely helpful 👏
Hannah was extremely helpful 👏
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