Optical Express Ireland Reviews 567

I found the staff in the Cork office to be extremely friendly and helpful. Everything was explained and laid out in the correct way. The consultant and staff in the Dublin clinic were all nice as well. However, when speaking to the consultant the difference between LASIK and LASEK was difficult to make out. His Portuguese accent made me unsure as to which one I was definitely getting but the two words being so similar is a bit off putting. Perhaps a name change would be a good idea!?!

In terms of the procedure itself - I knew which one I was getting - but I had to take three weeks off work instead of the proposed one week. I know there are provisos on a person-to-person level but if this had been explained more clearly I would not have had the procedure done at the time I did.

All in all I can see perfectly now, there is some dryness but I have the drops so I would recommend it for sure. I would just tell people to ensure you have ample time to recover.

Great staff and equipment, Rachel at the Mahon Point store explained everything clearly at all steps along the way. She then followed up with an email confirming everything within 15mins.

I got a consultation for laser eye surgery in Mahon Point Cork, everything was spot on very professional and friendly staff

Cost me €50 and no appointment 🤯This company pressed to me have an appointment with them asap despite me saying Sat appointments suited me better. We confirmed a Thursday appointment but they then charged me €50 when I noticed a clash with a dentists appointment and I tried to reschedule NOT cancel just reschedule. Feels like a scam to me.

I was dealing with a girl called Donna. She was excellent to deal with. Explained everything thoroughly and made the whole experience very easy.

Donna & Rachel have the best attention to the customer, they did a wonderful job fixing my glasses

Rachel and Donna were so obliging and had my repair done in no time.
Majon point shop in cork

I went for an eye consultation and found the staff very helpful and friendly. We went through eye tests and all the steps of the procedure. I definitely recommend them if you’re looking for better vision through surgery

I recently visited Optical Express in Mahon, Co. Cork, and had an outstanding experience from start to finish. I travelled up from Kerry that morning, and from the moment I arrived, I was made feel welcome and at ease.

Donna, in particular, was absolutely amazing. She was incredibly kind, patient, and professional throughout my visit. She took the time to explain everything clearly and made sure I fully understood each step, which really put me at ease.

What truly stood out was her thoughtfulness—after my journey, she made sure I had a hot cup of tea and some fruit while I waited. It’s not every day you come across someone as genuinely caring and attentive as Donna.

She is a real asset to the team, and thanks to her exceptional service, I will definitely be returning. Highly recommend!

The entire process was very simple, right from the initial consultation through the surgery and aftercare. Surgeon and entire staff are friendly, knowledgeable and supportive.

I visited the Cork store in Mahon Point today to make a purchase. The lady who served was incredibly nice and extremely helpful. I highly recommend paying them a visit.

On my visit to Optical Express at Mahon Point Cork to check my vision correction options. I was dealt with most professionally. The consultation with Donna Thorpe was made in a relaxing manner and everything was explained in detail. The online meeting with the optometrist was also very informative.

Very professional service. Whole procedure explained very clearly. Staff were extremely friendly and helpful. Surgery was very quick and painless . Would highly recommend to have this procedure. Eyesight is now 20-20 without glasses.

Donna was with me for the appointment and she explained everything as we went through the process. This gave me the confidence to book my surgery.

Good staff clean environment felt comfortable

Rachel in the Cork (Mahon) store was very helpful this morning in replacing a nose pad within minutes, when Specsavers couldn't help. She was very pleasant and professional to deal with and exceptionally efficient. I'd definitely visit this store again.

I visited Mahon Point Store today, the girls were so pleasant and professional. Donna fixed my glasses instantly and did a great job. Rachel helped me select a frame and was so helpful. Great experience.

The consultation was made very easy and Donna was extremely helpful and very professional.

Donna, was so welcoming and easy to communicate with. She went to extra trouble to find the right screw to fit my glasses. She repaired the glasses on the spot. Overall, it was an excellent service by Donna in Mahon Point.

From my the beginning of my cataract and lens replacement to both eyes which began with the wonderful Optical express team in Cork namely: Roxana, Orlaith, Donna, Rachael and the Dublin team: Emer, Alison, Zoe, and of course the very professional Dr. Mickhail Hernandez and his surgery team, each and everyone of these teams made the procedure so simple by explaining every step I was going through they put my mind at ease with great results for me as after five days after the surgery I can see like I did at 15 years old before I ever needed glasses and the only problem I have now is that by habit I still reach for my glasses when I want to read or watch TV, to finish with I would like to express my gratitude to all who made this procedure so worry free with great results and if I forgot to mention anyone please forgive me as the entire Optical team should be proud of themselves and I will be forever greatful to each and everyone one of them,
Danny Crowley.