Optical Express Ireland Reviews 567

Hi , I had a fantastic experience at my consultation in optical express Mahon point in early October 2025, Donna explained everything to me in fine detail , and I was more than happy with the the service , and to mention all the other staff that I met on the day , they were really friendly and very welcoming, regards pat Duggan

Super friendly staff. Very professional in all aspects. Very knowledgeable in their field. I didn't feel pressurised in any way. Excellent Experience. Rachel, Orlaith and Graham were super

Great experience In Optical Express Newbridge. Breda was great & very helpful.

Almost 6 months on and after not hearing from anyone at Optical Express despite requesting calls and emailing their CEO regarding my complaint, I went to check if what I had issues with is still the case and NO SURPRISE it still is….

1. They are still advertising €895 per eye even though they tell you that option is almost applicable to no one. The actual price will be nearly double that cost per eye. You are being lured in by untrue pricing.

2. In the laser eye surgery FAQ’s they are still saying you can only have one eye lasered if you want even though they told me that they don’t do that at all.

This is the WORST company I have ever had an issue with, not only because of clearly sharp practice but because they actually DON’T CARE and ignore complaints. I encourage everyone to look at the 1 star reviews on this page but also to check the 1 star reviews on the Optical Express UK page on Trust Pilot, these issues and much more are common across the UK & Ireland.

ANYTHING THEY SAY IS NOT TO BE TRUSTED!!!

From my initial enquiry the response was very prompt and efficient. The follow-up to organise the initial consultation was very easy and well organised by the Cork office staff - Rachel in particular. Then the consultation and tests were carried out quickly and professionally and the dates organised and confirmed for surgery. The interaction with the staff was very comfortable and Rachel, Donna and the online optometrist Ashley made the entire process very easy.

My eye test was very professional and checked everything. The staff were very nice and helpful and able to help me with all my queries

Donna is fantastic ,down in Cork i was .
She is so patient and caring and kind .
Took her time with all the tests .
Very informative.
The other girls when I went in were also lovely .
I was 10 minutes late as I was travelling down for my appointment and they couldn't have been more friendlier and understanding .
I would highly recommend optical express Cork .

Great experience! The staff are so nice, especially Brenda! They make you feel very comfortable.

All ladies were very helpful Breda especially helped with my case and when I collected my glasses Christine was very helpful fit me sorted straight away…

Rachel, Donna and the team at Optical Express Cork Mahon point and clinic team Tallaght Dublin were outstanding from start to finish with my LASIK surgery. They made me feel completely at ease from the consultation in Cork and with any questions I had and surgery in Dublin, explained everything clearly, and the care was outstanding. I couldn’t be happier with my results — highly recommend. Thanks again!

Had a great experience with the surgery .. but the only problem is I waited 2hrs 30 mins of a delay the day of procedure. Following day 2 hours after my appointment time so neither day was on time sitting waiting .. 5 other people in waiting room also said the same .. I would expect the price you pay things should be on time and more staff ..I couldn't of fault the staff all was lovely and helpful. Just need to be on time

I am 52 yrs old and was suffering from headaches from wearing glasses. I contacted the two leading providers in Ireland for Laser Eye Surgery. Optical Express rang me within 10 mins. They asked questions and provided me with info re the procedure I would need (cant remember the name but custom made to measure cataracts) to include cost and I was booked in for a consultation.
The premises in Tallaght was not what I had expected. It was Very Professional, modern and comfortable and had free parking. The experts I saw ran lots of tests and were able to answer any question I had in a technical manner (this I liked). The procedure itself was painless.
I can now see properly for Work (computer), Reading, Driving and even Lego with my son. My Life has changed and I am now able, once again, to continue my hobby.
Note, the other leading provider contacted me approx 7hrs after enquiry, by then I had read their reviews which were not inspiring!
What I had done was expensive but really worth every cent! I am so glad I went with Optical Express.

The team were really great. They made the whole process as stress free as possible.
The surgery staff were great too and the process was 5 minutes per eye. Pain free.

Within 6 hours I could see the results. Reading my phone and small text.

I would highly recommend lens replacement therapy and Optical express.

Very disappointed with my experience receiving laser eye surgery,
They sent me the wrong time for my appointment for surgery and rang wondering where I was 2 and a half hours before the time I was given, they told me it would be one price and after the surgery I was charged over €650 more then was initially told,was given two different times and dates for after care appointment which I cancelled because after all this I have no faith in them. Very unprofessional.
Their excuse was it was a trainee at fault.

I want to say Vladimir, from optical express whitewater centre Newbridge, was so helpful & Friendly & went above and beyond to make sure I got the help I needed.
Thank you

I’d like to extend my heartfelt thanks to all the staff and doctors at Optical Express Ireland. It’s hard to believe it’s already been months since my life changed—being glasses-free has truly made such a positive difference. The entire procedure went exactly as planned, and throughout the journey, everyone was incredibly helpful, professional, and supportive.

Very friendly staff and explained everything that would be happening very clearly.

Horrendous attitudes, prior to paying all memebers were lovely, spoke with the surgeon (GOD) who told ne everything I was told was lies and the websire alos is lying as no one can say 20/20 or better, one lady said I could read glasses afterwards but anything better they can't guarentee etc and that's fine he said NO WAY did I get that guarentee, no idea what went on so I cancelled as he went to town on me and wouldn't allow me to ask further questions and upset me, weeks later no deposit refund yet and all mails ignored AVOID

Very pleasant to deal with, got an appointment for LASIK quickly and very happy with the results a month on.