I ordered under-shelf lighting from Orbisify and the product arrived on-time and in good condition. Due to my own error, the light I ordered was not appropriate for the space. Orbisify was very acco... Toon meer
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Lees wat reviewers zeggen
I don’t usually write reviews, but when I find a great product and a company that delivers, I want to share the experience so others can benefit. I spent a lot of time looking for the perfect under... Toon meer
Bedrijf heeft geantwoord
This is my second project using Orbisify’s wall washing LED linear lights and I’ve been really happy with them. They look great installed and I’ve received a lot of compliments on the finished pro... Toon meer
Bedrijf heeft geantwoord
Worked with customer support for several weeks while planning new cabinet project. They helped get the right product for each location. I sent them renderings and they were able to help come up with a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Orbisify is a premium LED lighting company based in the United States, specializing in modern under cabinet lighting systems, architectural aluminum LED profiles, and complete plug-and-play lighting kits designed for homeowners, contractors, interior designers, and builders. Our mission is to make lighting installation simple, professional, and visually stunning — no matter the size of your project. We offer a wide range of high-quality LED lighting products, including under cabinet lights, LED strip lights, recessed aluminum profiles, surface-mount lighting channels, diffusers, power supplies, and smart lighting accessories. Every lighting kit is carefully engineered to deliver seamless illumination, energy efficiency, and long-lasting performance. At Orbisify, we focus on creating lighting that transforms spaces — from modern kitchens and closets to shelves, display cabinets, offices, and commercial interiors. Our LED lighting systems are easy to install, dimmable, and compatible with standard home automation setups such as Lutron and smart dimmers. Each order includes a full set kit with LED strips, transformers, connectors, and sensors — everything you need to complete your project without additional parts. We provide fast and secure shipping across the U.S., free tax, 14-day returns, and responsive customer support ready to assist contractors and DIY homeowners alike. Our products are designed with precision and tested for quality to ensure consistent brightness, excellent heat dissipation, and a premium finish. Orbisify continues to innovate by offering new under cabinet lighting solutions, recessed linear profiles, and custom-cut LED bars tailored to your exact measurements. Join thousands of satisfied customers who trust Orbisify for their kitchen lighting, shelf lighting, and architectural LED projects. Whether you’re building, renovating, or upgrading your lighting design, Orbisify helps you bring professional-grade lighting to your home or business — beautifully and efficiently.
Contactgegevens
1975 84th Street, 11214, Brooklyn, NY, Verenigde Staten
- support@orbisify.com
- orbisify.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service was amazing
Customer service was amazing. I had questions on installation of a dimmer control of a strip of low voltage LED lights. The responses were clear, detailed, friendly and prompt.

Antwoord van Orbisify
It’s terrible
It’s terrible, and I can’t even begin to express how speechless I am. Please don’t get into trouble like I did. You’re likely to receive your product after 60 days.
My experience with Orbisify mirrors…
My experience with Orbisify mirrors many of the negative reviews. The site claimed over 140 units were in stock, yet my order was delayed due to “fulfillment issues.” They provided a revised delivery date, but when that date passed, I received no update at all. Charging customers before an item is ready to ship and then failing to communicate is unacceptable. If a company has stock or fulfillment problems, transparency is the minimum standard. Thankfully this order wasn’t for a client—otherwise it would have damaged my professional credibility. I strongly recommend reading recent reviews and proceeding with caution.
Update: 5/12/26
Revised Review (4 Stars)
I originally placed my order with Orbisify on 2/18/2026. Although they reached out on 2/28/2026 to confirm that my order had shipped, the package did not arrive from China until 3/13/2026. The long shipping time wasn’t my main issue—what concerned me most was the lack of communication throughout the process.
Once I became persistent with my emails, their responses improved significantly. After the product arrived, Orbisify offered me a discount and refunded my credit card appropriately. Because they ultimately took responsibility and corrected the situation, I’m updating my rating to 4 stars.
Would I purchase from them again? Probably yes, if only to see whether the long shipping delay was a one‑time fluke or part of their normal process.

Antwoord van Orbisify
on the street side of my fence
They delivered it outside of my gate, and so I never received the package. When I asked for them to honor taking care of the $19 order, the customer service rep replied:
We will not be replacing the order, you left bo clear instructions on where or when to deliver the order, the delivery company delivered where they had access.
Best regards!
They replied, "Best regards!" What an FU and horrible customer service. They should be ashamed.
100% not true. In my 20 years of receiving packages, this was the only one stupidly placed outside the gate, and they are not taking responsibility.
again, it is a $19 order!!!
I don't think it is a good business practice to offer terrible customer service unless Trustpilot calls you out to take action and then offer a solution to the customer.

Antwoord van Orbisify
40-inch LED is great and so is their customer service
I just received their 40-inch LED cabinet light and couldn't be more pleased. Their customer service was quick to answer my questions before I placed my order. But what's more important, they responded within an hour when I had a question about the light once I received it. Excellent customer service! I am using it on my mantle, tilted up slightly to illuminate a large oil painting that hangs over the fireplace. The uniform lighting across the picture is much nicer than the uneven lighting from traditional spotlights. The low profile makes the light fixture nearly invisible. Super-easy setup and installation. Well packaged. The light is protected in a pvc tube. It is everything I hoped it would be.

Antwoord van Orbisify
I was hesitant about buying at first
I was hesitant about buying under cabinet lighting online at first but am so thrilled I did. The Orbisify team were quick to advise and provide their recommendation based on our kitchen drawings, with all parts included. The shipment came in a timely manner and I couldn’t be happier. These lights impressed our contractor and most importantly, my husband!

Antwoord van Orbisify
orbisify support helped me figure out…
orbisify support helped me figure out how to link two light bars together when I got stuck during installation.
They replied quickly with clear instructions, and now everything works perfectly and looks professionally done.

Antwoord van Orbisify
The team at Orbisify is very responsive…
The team at Orbisify is very responsive and helpful. We had question before we purchased the Slim LED Light Bar and someone answered our call and helped us through making a decision. They also called back a few days later to see if we had any additional questions. Once we purchased, we realized we made a mistake in our measurements and the team was helpful in us returning and getting a refund. Highly recommend as the team is super helpful!

Antwoord van Orbisify
Do not miss out buying from Orbisify!!
This Company is very eager to EXCEED Customer expectations. Attentive and very knowledgeable.. especially LEVI!! I have done hundreds of $$ in business with Orbisify..Highly recommend them!

Antwoord van Orbisify
The product is very nice and the…
The product is very nice and the cutomer sevice is very helpful!

Antwoord van Orbisify
Missing parts, poor quality, and slow resolution
Missing parts, poor quality, and slow resolution
I had a very disappointing experience. I ordered about $300 worth of items, and multiple products arrived with missing parts. I contacted customer service and was told replacements would be sent, but even after 10+ days nothing arrived.
This company feels like a middle vendor with no real ownership of quality or fulfillment. The product quality is cheap for the price, yet the items are sold at a premium. For what they charge, I expected far better materials and service.
Honestly, you can find better-quality products for less on Amazon or elsewhere, with faster delivery and easier returns. I would not order from them again.

Antwoord van Orbisify
awesome company
awesome company! I had so many questions and needed advice. The Chat line is super helpful. Real People! Also forgot my discount code but they applied code retroactive. Super people.

Antwoord van Orbisify
Great customer support and products.
Great customer support and products.
I ordered a 12v led strip kit, it came in a timely fashion, ultimately I learned I needed a 24v kit and wanted a warmer color than I ordered (not Orbisify's fault) and they understandingly helped me out. Gonna be shopping with them for future LED projects.

Antwoord van Orbisify
I ended up returning the product but it…
I ended up returning the product but it seemed like high quality. Customer service was great, very responsive!

Antwoord van Orbisify
I'd give the lights 10 stars if I…
I'd give the lights 10 stars if I could! I don't understand the negative reviews at all. I am thrilled with my small purchase and the immense difference it has made in my life. Lighting is critical to one's well-being, and my under the cabinet lights are fantastic. Thanks so much for making me happier!

Antwoord van Orbisify
Awesome everything you need kits!
Orbisify has the easiest bunch of lighting kits out there! They are easy to install and provide a LOT of flexibility. I highly recommend them!

Antwoord van Orbisify
LED Light Strips - Excellent Customer Service
I needed some LED light strips for my undershelf HO scale train layout. Tried white and cold white...cold white did the job. When I asked Orbisify if I could exchange the white for another cold white, they said they would ship the next day, and also give me a prepaid envelope to return the one I don't need.

Antwoord van Orbisify
Great Product and Exemplary Service
I was so excited when I found Orbisify online. I am a designer and I needed undershelf lighting for a very large built-in I designed for a client. The product (Ultra Thin LED Built-in Under Cabinet Invisible Light Bar) came quickly. I was having the cabinet built in a different state from me and my furniture maker misplaced some of the pieces that came in the package. I spoke to Sarah, a truly great customer service person. And she was able to send me the pieces that were lost. And made sure I was getting what I needed.I will definitely buy from them again. Makes me want to design another bookcase!

Antwoord van Orbisify
Exactly the clean look I wanted
Exactly the clean look I wanted. Routed a 6mm × 9mm groove and the tiny aluminum profile dropped in seamlessly. I chose 4000Kand it’s bright, even, and dot‑free thanks to the silicone diffuser. Everything i needed for installation was included (driver, sensorswitch, cables) was in the box, so no extra parts hunt.

Antwoord van Orbisify
DO NOT BUY ANYTHING FROM THIS COMPANY!
DO NOT BUY ANYTHING FROM THIS COMPANY!
They charged my cc right away but the product never arrived. They don't have a number to call just an AI chat. I regret not having read the reviews earlier!

Antwoord van Orbisify
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