Das Gerät bewirkt bei Nagelpilz nichts! Es macht einen äußerst billigen Eindruck und das Blaulicht kann gegen Nagelpilz nichts ausrichten. Es ist gnadenlos überteuert, Rücksendung muss nach China erfo... Toon meer
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Vor einem Kauf bei Ohrtoback muss dringend gewarnt werden. Wenn sich das Gerät beim Lesen der Gebrauchsanleitung nicht verwenden lässt, ist ein Widerruf zwar möglich, aber das Ding muss nach China teu... Toon meer
Das ist Betrug. Ware funktioniert nicht! Rückgabe nicht möglich. Inkasso firma tritt sofort trotz wiederruf auf den Plan ohne Anschrift ohne Telefonnummer etc. Werde Anzeige erstatten. Hätte ich mal v... Toon meer
Wie soll sich ein Unternehmen verbessern, dass mit dubiosen Praktiken seine Umsätze macht, dafür wäre meines Erachtens Ehrlichkeit notwendig und die fehlt hier gänzlich, Lieferzeit, Kontaktaufnahme un... Toon meer
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Retouren nach China IMMER auf eigene Kosten
Der Kundenservice bei Rücksendungen ist kompliziert: Zuerst scheint man per Mail einfach eine Rückgabe zu melden, da gestaltet sich schwierig, da man andere Trackings annehmen muss, um ungehindert eine Mail zu schreiben. Als Antwort bekommt man ein Formular, das nicht direkt ausgefüllt werden kann, sondern ausgedruckt und ausgefüllt werden muss, um es dann zu fotografieren und wieder per Mail zu verschicken. Danach erhält man im 3. Schritt, dass man auf EIGENE KOSTEN an eine Adresse in China schicken muss. Das ist mit Zoll etc. so teuer, dass die Firma großzügig anbietet, das Produkt mit 35% Preisnachlass behalten zu können. Dabei wurde das Produkt doppelt geliefert…
16 mei 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Ms. Frey,
We’re very sorry to hear about your frustrating experience with our return process. We understand that the multiple steps and international return costs can feel overwhelming, and we sincerely apologize for any confusion or inconvenience caused.
Our goal is to make returns as simple and fair as possible, and it’s clear that in your case, we fell short. Your feedback about the process—including the form submission and the double shipment—has been noted and will be reviewed internally to prevent similar experiences for future customers.
Please reach out to us at support@orthoback.com with your order number and a summary of what you received. We’d like to take another look and work toward a fair resolution for you.
Kind regards,
Customer Support Team
Orthoback UK
Vorsicht Betrug
Vorsicht, ich habe nicht mal eine Retourschein geschweige Rechnung in meinen Lieferung gehabt. Ich habe auch die 2 Päckchen per Einlieferungsschein zurück geschickt. Orthoback ist so frech und schickt sie mir wieder zurück. Also Vorsicht vor dieser Firma, kann ich nur sagen.
13 mei 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Mr. Glatz,
We’re very sorry to hear about your experience and truly regret the inconvenience caused. It’s concerning that your shipment did not include a return label or invoice, and even more so that your returned parcels were sent back to you.
Please contact us directly at support@orthoback.com with your order number and proof of return so we can urgently investigate this matter and work toward a fair resolution.
We understand your frustration, and your feedback is being taken seriously to ensure such cases are properly addressed in the future.
Kind regards,
Customer Support Team
Orthoback UK
Absolut nicht zu empfehlen,
Ich habe 2 Geräte gekauft von denen eines nicht funktioniert hat. Ich habe auch 3 Tuben von diesem Nervengel gekauft und nach einer gewissen Zeit gemerkt, dass es rein gar nichts bringt bei mir. Daraufhin wollte ich die Sachen reklamieren und bekam auf drei!!! Mails keinerlei Antwort. Die im Netz hinterlegte Mail-Adresse hat scheinbar gar nicht funktioniert oder gibt es nicht. Als ich die Sachen zurücksenden wollte, kam dann doch auf einmal eine patzige Antwort, dass ich nur noch 35 % des Kaufpreises zurückbekommen würde. Da dies allerdings in der Frist zur Rückgabe kam, kommt diese Firma also dann unberechtigterweise mit 30 Tagen Rückgaberecht, ohne es einzuhalten! Ich musste es jetzt für über 50 € !!! nach China an eine sehr fadenscheinige Adresse mit einer einzigen Raumnummer in einem Gebäude zurücksenden. Wie gesagt auf eigene Kosten. Man hat mich dann auch angemahnt, weil scheinbar noch weitere Kosten vor Ablauf der Frist angerechnet werden. Aus meiner Sicht absolute Abzocke und überhaupt nicht zu empfehlen. Frau Rebecca Meier aus dem Kundensupport setzte mich mit den 35% sofort unter Druck in Ihrer Mail! So sieht kein guter Kundenservice aus Gegebenenfalls werde ich meinen Rechtsanwalt einschalten und dagegen vorgehen!
21 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear MP,
We sincerely apologize for the experience you’ve had and for the frustration caused throughout the process. We regret that one of the devices did not function properly and that the gel did not meet your expectations. It’s also concerning to hear that your initial emails were not answered and that your return request was not handled in the way you expected.
We understand how upsetting it is to deal with limited communication, unclear return conditions, and international shipping costs — especially when it feels like your concerns were not taken seriously. That is not the customer experience we aim to provide.
Please contact us again at support@orthoback.com with your order number, email history, and return tracking. We are escalating cases like yours internally to ensure accountability, better service, and fair outcomes.
Your feedback will be used directly in improving both our customer support and refund process. We're truly sorry again for the inconvenience you've endured.
Kind regards,
Customer Support Team
Orthoback UK
ORTHOBACK SHOES - Avoid this company like the plague
Avoid this company like the plague. On arrival of two pairs of shoes that cost over £100I I was shocked and so disappointed how poorly made they were. Such poor quality aces very disappointing. They look like they didn’t cost more than £5 to make. Total and utter rip off. The company state easy returns on their website, do not be fooled, this is an absolute joke. Returns are not free and not only that you have to ship them to China. This cost me £35, I did question sending them back but thought well at least I’ll be £65 up and not £100 out of pocket.
After over six months my parcel has been returned to me today with the Chinese address as given to me by Orthoback stated as unknown. So now I am £135 out of pocket and absolutely disgusted with the lack of customer service, the total blatant lies, and very very disappointed and feel totally and utterly scammed. I cannot afford to lose this money but was really suffering with my ankles and the assurances on their website led me to believe these shoes would really help. They are exploiting people and scamming people. Do yourself a favour and AVOID, AVOID, AVOID
1 juli 2024
Review zonder uitnodiging
Antwoord van Orthoback
Dear Helen,
We’re truly sorry for the distress and financial burden this experience has caused you. Your feedback highlights a serious breakdown in our service, and we sincerely regret that our product and return process left you feeling misled and unsupported.
We understand how frustrating it must be to receive products that don’t meet expectations, to face unexpected international return costs, and then have the parcel rejected due to an address issue. That is unacceptable, and we take full responsibility for ensuring this is urgently reviewed and corrected.
Please contact us again at support@orthoback.com with your order number and return tracking information. Our team will prioritize your case and work to find a fair and immediate resolution.
We are committed to improving and are actively reviewing our logistics, refund handling, and customer service processes based on feedback like yours.
Kind regards,
Customer Support Team
Orthoback UK
Habe mir dieses Gerät angeschaut auf FB…
Habe mir dieses Gerät angeschaut auf FB und man kam gar nicht weiter mit der Bestellung, da man immer wieder zu einem Video weitergeleitet wurde, welches man nicht vor spulen kann. Danach kam irgendwann, dass ich privilegiert sei, kostenlos 1x das Gel zu meiner Bestellung zu bekommen und ich kam wieder zu diesem Video. Letztendlich habe ich keinen Bestellvorgang vornehmen können... Jedoch kam ein Paket an mit 3x dem Gerät und 1x dem Gel, wofür die jetzt 409,60€ von mir haben wollen. Trotz Widerruf habe ich heute eine Mahnung erhalten. Ich habe nie eine Bestellung durchgeführt, selbst wenn, hätte ich keine 3 Geräte bestellt und das Gel wollte ich auch nie haben. Dafür eine Rücksendung nach China auf eigene Kosten??? Mit Sicherheit nicht! Meiner Meinung nach handelt es sich hier um eine Betrugsmasche...
8 mei 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Suse,
We’re very sorry to hear about this situation and completely understand your concern. Receiving a package you didn’t knowingly order — especially with unexpected items and charges — is extremely frustrating.
We take allegations like this very seriously. Please contact our support team immediately at support@orthoback.com with any screenshots or reference numbers you may have. We want to fully investigate your case, ensure no unauthorized charges are pursued, and stop any further communications until it is resolved.
Your feedback is extremely important and will help us tighten our ordering and communication process.
Kind regards,
Customer Support Team
Orthoback UK
Auf Facebook sah ich mir die Seite von…Orthoback an
Auf Facebook sah ich mir die Seite von Orthoback an.
Einige zeit später ohne das ich etwas bestellt oder bezahlte erhielt ich ein Paket von der "Firma" ich nahm umgehend Kontakt auf und es hiess ich müsse die Ware nach China eingeschrieben zurücksenden auf eigene Kosten!! Auch füllte ich das Wiederrufsformular aus.
Es ging so weit, dass ich mich an die örtliche Polizei wandte . Nun, ist das Paket mit einer viel zu hohen Rechnung die auch nicht stimmt immer noch bei mir .Jede Woche erhalte ich 2 Mahnungen die Firma reagiert überhaupt nicht dies obschon ich etliche male mir Zeit nahm um zu schreiben. Finger weg.
3 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Ms. Krebs,
We are very sorry to hear about your experience and the distress it has caused. Receiving a package without placing an order is certainly concerning, and we fully understand your frustration with the situation, especially the lack of response and the billing issue.
We take such matters seriously and would like to investigate this urgently. Please contact us directly at support@orthoback.com with any reference numbers or communication history you may have. Our team will prioritize your case and work to find a solution that resolves this promptly and fairly.
Your feedback helps us identify where improvements are needed, and we truly appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Orthoback UK
Orthoback Misrepresents Itself as a U.S. Company – Beware
Orthoback presents itself as a U.S.-based company—using names like “Orthoback US” and promoting claims like free shipping, 100% satisfaction guaranteed, and easy 30-day exchanges. My experience tells a very different story:
Free Shipping – This is true.
100% Satisfaction / Money-Back Guarantee – Completely false. I have been battling with them over a month now and still haven’t received a reasonable resolution.
30-Day Exchange Guarantee – Misleading at best. Returns must be shipped to China at the customer’s expense—costing nearly 70% of the item’s price—making any refund or exchange nearly impossible.
24/7 Customer Support – Inaccurate. There is no phone number. Communication happens only through slow, inconsistent email replies.
The company appears to be affiliated with an unverified U.S. entity (Reach (USA) LLC) and a Hong Kong-based company (Fair Commerce Ltd). In reality, Orthoback is a Chinese company misrepresenting itself as a U.S. business while selling low-quality products with little to no support.
I’m now out $116 with a product I can’t wear—Orthoback shipped the wrong size and refuses to take responsibility. I can’t even escalate to the Better Business Bureau because they aren’t registered there.
Do yourself a favor and avoid this company.
15 maart 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear David,
Thank you for taking the time to share your detailed experience. We sincerely regret the frustration this situation has caused you and fully understand your concerns regarding our policies and communication.
We want to clarify that Orthoback operates globally with multiple fulfillment and logistics partners — including in the U.S., Asia, and Europe — to serve customers worldwide. However, we recognize that our return process, especially involving international shipping, may not have met your expectations or matched the simplicity you were led to believe.
We also apologize for any delays in our customer support response and the inconvenience caused by the sizing issue. We take this feedback seriously and are reviewing both our messaging and internal policies to ensure better transparency moving forward.
Please reach out to us again at support@orthoback.com with your latest ticket or order number — we would still like to find a fair resolution for your case.
Kind regards,
Customer Support Team
Orthoback UK
If there was a lower rating
If there was a lower rating, then a one, that's what I would give them and their product. It seems like they (shoes) came from the dollar store 0 quality. When I requested a refund after spending almost $80. They refused to give it to me. Do yourself a favor forget this company exists..
4 mei 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Ramo,
We’re very sorry to hear that you were disappointed with the quality of your order and the refund experience. This is certainly not the impression we want any of our customers to have.
Your satisfaction matters to us, and we’d like to review your case further. If you're open to it, please contact our support team at support@orthoback.com with your order details so we can take another look and explore a fair resolution.
We appreciate your feedback, and we’re using it to help improve both our products and customer experience moving forward.
Kind regards,
Customer Support Team
Orthoback UK
Terrible company to deal with
Terrible company to deal with.
* I orderd the Orthoback massager via their UK Link, at the cost of £100,
* I was sent a faukty, poorly performing product and requested a full refund.
* They replied with new terms of business which stated that I must return the item to China at my own cost and must be received in China within 2 weeks of purchase.
* I refused and reluctantly agreed a 30% discount, which was never paid.
* Yet another Chinese Scam with bogus UK address.
20 maart 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Stephen,
We’re very sorry to hear about your experience and the dissatisfaction it has caused. We understand your frustration regarding the product quality, return policy, and the outcome of your refund request.
Our goal is always to provide clear, fair service — and it’s clear that we did not meet that standard in your case. We apologize for the confusion regarding our fulfillment process and the delay in issuing the agreed refund. This is being reviewed internally to prevent similar issues in the future.
Don't hesitate to contact us at support@orthoback.com with your order details so we can investigate further and ensure you receive the support and resolution you were promised.
Kind regards,
Customer Support Team
Orthoback UK
Horrible customer service
Sent me the wrong size. Lied about sending me the wrong size. Made return process lengthy, obscure, and not worth the time. On top of that, they only agreed to refund 30% of what I paid. You may as well shop local and American(they’re center based in China )
28 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Jon,
We’re very sorry to hear about your experience and truly regret the frustration this has caused. Providing honest service and a smooth return process is something we take seriously, and we apologize if we fell short in your case.
We understand your concerns and would appreciate the opportunity to make things right. Please reach out to us directly at support@orthoback.com with your order details so we can review the situation thoroughly and find a fair resolution.
Your feedback is important to us and helps us improve. We’re committed to delivering a better experience moving forward.
Kind regards,
Customer Support Team
Orthoback UK
Rücksendung nach China auf eigene…
Rücksendung nach China auf eigene Kosten, wird richtig teuer. Papiere muss man selbst machen, nie mehr wieder.
28 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Lieber Herr Herr,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit dem Rücksendeprozess unzufrieden waren. Wir verstehen, dass internationale Rücksendungen mit Aufwand und Kosten verbunden sein können, und wir arbeiten stetig daran, unseren Service und die Rückgabeabwicklung zu verbessern.
Bitte zögern Sie nicht, sich unter support@orthoback.com mit Ihrer Bestellnummer bei uns zu melden. Wir prüfen gerne, wie wir Ihnen in Ihrem Fall entgegenkommen können.
Mit freundlichen Grüßen
Kundendienst
Orthoback UK
Absolutely Garbage
Absolutely Garbage
I ordered 3 pairs of shoes from them after reading on their website they are very good for back problems, which they obviously are not. The shoes are terrible quality, very cheaply made. I had a terrible experience with customer service trying to return the shoes. I had to fill out many forms AND pay postage fees ALL THE WAY TO CHINA.
Fast forward 6 months later, I receive the shoes at my doorstep. I heard nothing from customer service or anyone from that company. I had to inspect the packaging to find out the return “passed the return by date” meaning they are no longer eligible for return or refund.
This is absolutely ridiculous and unprofessional. I sent a couple of emails to customer service, but they decided to not reply. I am absolutely fuming now and trying to find a way to be refunded £160.
3 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear ShaRa,
We’re truly sorry to hear about your disappointing experience and the frustration caused. This is certainly not the level of service we strive to provide, and we completely understand how upsetting this must have been for you.
Our goal is to make returns as straightforward as possible, and we regret the delays and lack of communication you faced. We are currently reviewing our return process and international logistics to avoid such issues in the future.
Please reach out to us directly at support@orthoback.com with your order number and any reference documents. We want to investigate this further and work with you to find a fair resolution.
Sincerely,
Customer Support Team
Orthoback UK
Poor customer service
I ordered a pair of shoes on line from this company, I usually wear a size 7.5-8, I ordered 8-8.5, it took over a month to receive the item only to find them to be too small as well as too narrow. I immediately contacted Orthoback customer service to initiate a return and refund only to be told I have to submit a cancelation form for review. I was informed the following day that I could return the shoes at my expense back to Asia or keep them, despite the fact that I cannot actually wear them, and receive a 35% refund. I find this to be a very unsatisfactory policy and would never had ordered them had I known. I will never buy anything from them again and do not recommend them.
18 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Mary,
We’re very sorry to hear about your experience and truly regret the inconvenience caused. We understand how frustrating it must be to wait so long for a product, only to find it doesn’t fit as expected.
Our return policy does require review and shipping to our fulfillment center, and we acknowledge that international returns can be burdensome. We're currently working to improve both sizing guidance and our return process to make things easier for our customers moving forward.
Please feel free to reach out again at support@orthoback.com with your order number—we’d like to take another look and see how we can assist you further.
Sincerely,
Customer Support Team
Orthoback UK
Orthoback do not deliver!
I ordered the Orthoback products on 22 March 2025. By 18 April they still had not arrived. I exchanged emails with the company and they kept promising delivery within 4-7 days, but the delivery did not materialise. I have spent £297 and the products have not been delivered. This is the worst of services.
18 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Eve,
We sincerely apologize for the delay and the stress it has caused. We understand how frustrating it is to place an order with trust and not receive it on time—especially after multiple follow-ups.
This is not the experience we want any of our customers to have. Please reach out to us again at support@orthoback.com with your order number so we can immediately escalate your case and ensure a resolution, whether it's a replacement or a refund.
We value your feedback and are actively working to improve our delivery reliability.
Kind regards,
Customer Support Team
Orthoback UK
Now 2025 with no refund from 2024!!!!!
Purchased trainer type shoe and indoor sandal type for my planter fasciitis to find they where cheap flimsy shoes that my chiropodist recommend I never wear! I asked for a refund to find out the expense to return was ridiculous so was offered a 50% refund for the shoes to which I thought was better than nothing, and I accepted. This was on 27th March 2024 and I am still awaiting my refund to be told I should have some patience! It has been over a year and I still have not had any money returned and the customer service has been basically non existent! Avoid at all costs!!!!!
17 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Shari,
We’re truly sorry to hear about your experience and the delay regarding your refund — this is absolutely unacceptable and far below the standard we aim to uphold.
We sincerely apologize for the lack of communication and the frustration this has caused. Please contact us immediately at support@orthoback.com with your order number and refund confirmation so we can escalate this matter with urgency and ensure a resolution is provided.
Your feedback is being taken seriously, and we are actively reviewing our processes to prevent such situations in the future.
Kind regards,
Customer Support Team
Orthoback UK
Overpriced cheap shoes from China
Avoid purchasing from this company. The shoes take a long time to arrive because they are being shipped from China, which I was not aware of when I made the purchase. I can only describe the quality of these shoes as being extremely cheap and quite frankly dangerous, with a very slippery looking hard plastic sole, not like anything I have seen on a training shoe before. The label on the tongue says "Fashion" and I would imagine they would retail at about £5-£10 at most not the £50 they are charging.
I appreciate I should have checked this site first, but am hoping I can prevent others from making the same mistake.
17 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear J. Gunn,
Thank you for sharing your feedback, and we're truly sorry to hear that our product did not meet your expectations. We understand your concerns regarding shipping times and product quality, and we regret that your experience fell short of what we strive to deliver.
Our goal is to provide both comfort and value with every order, and we take all concerns seriously—especially when it comes to product safety and customer satisfaction. Please reach out to us at support@orthoback.com with your order number so we can look into your case and work toward a resolution.
We appreciate your feedback, as it helps us improve for future customers.
Kind regards,
Customer Support Team
Orthoback UK
Very dissatisfied
Very dissatisfied. The website is rubbish, they say they allow klarna but it doesn't work, their support number doesn't exist and their "24h support team" don't reply to anything. They claim that their returns are simple yet it's the complete opposite. You also have to pay to return them which will cost half the price of the shoes because they're from China. The shoes are far too big despite me ordering my size, they're not comfy at all and they're expensive. Absolute rip off
15 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Mr. Adlem,
We're genuinely sorry to hear that you had such a disappointing experience, and we appreciate you taking the time to share this feedback. We understand your frustration regarding the website, returns process, and the issues with sizing and support.
We are currently reviewing both our Klarna integration and return handling to ensure smoother experiences moving forward. While our support team strives to be responsive, it’s clear we fell short in your case — and for that, we sincerely apologize.
Please reach out to us directly at support@orthoback.com with your order number, and we’ll do our best to assist you promptly and fairly.
Kind regards,
Customer Support Team
Orthoback UK
Absolute rubbish from China
Absolute rubbish from China. Luckily, I paid by PayPal, so I refused delivery and exposed them for the crooks that they are within a PayPal claim, which paid me my refund.
21 maart 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Alan,
We're sorry to hear that you had such a disappointing experience and that our product did not meet your expectations. While we regret that it reached this point, we’re glad to hear that your refund was processed successfully through PayPal.
We take all feedback seriously and are continuously working to improve the quality of our products and the clarity of our policies. If there’s anything further you’d like to share or if we can assist in any way, please don’t hesitate to contact us at support@orthoback.com.
Kind regards,
Customer Support Team
Orthoback UK
I purchased the othobark in October 24…
I purchased the othobark in October 24 6 months later
It’s stopped working contacted customer support as it’s out of the 90 day return window there is nothing they can do very dissatisfied waste of money had an I email from othoback support uk after placed my review to get in touch with USA support as suggested, but still nothing they can do so, think carefully before you purchase £99 for 5 months use
22 maart 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Pauline,
We’re very sorry to hear that your Orthoback device stopped working after a few months and that our current return policy left you dissatisfied. We completely understand how frustrating this must be, especially when you expected long-term reliability.
While our standard return window is 90 days, we still want to make this right where possible. Please contact us again at support@orthoback.com with your order number and issue details — we’ll review your case carefully and explore the best possible solution.
We value your feedback and are working to improve both our product durability and customer support policies.
Kind regards,
Customer Support Team
Orthoback UK
not worth the high price
I have arthritis in my ankles and was looking for trainers for my imminent visit to the hilly Lisbon. I was very disappointed when I received my orthopedic trainers. They were advertised as an RRP of over £100, and I paid £49.90 for them. Having purchased trainers from China before, I would put them in the £19.99 or less bracket. They have cushioned soles and some support at the back of the ankle, but I certainly won't be taking them to Lisbon. I daren't show them to my wife. I was attracted by the RRP, expecting them to be extremely good quality orthopedic shoes. In my opinion, they are not.
4 april 2025
Review zonder uitnodiging
Antwoord van Orthoback
Dear Mr. Kevan,
Thank you for sharing your honest feedback. We’re truly sorry to hear that the orthopedic trainers didn’t meet your expectations, especially given the importance of finding supportive footwear for your upcoming trip.
While many customers find relief with our designs, we understand that the perceived value and comfort can vary from person to person — especially when dealing with conditions like arthritis. Your input helps us better assess how our products are presented and priced, and we’ll be reviewing this internally.
If you’d like to discuss a return or alternative options, please feel free to reach out to us at support@orthoback.com — we’d be happy to assist.
Kind regards,
Customer Support Team
Orthoback UK
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