This business is a con artist. I purchase an item on Pinterest and when I receive it, it was totally different from the picture. During the time I was waiting on the delivery, they never communicated... Toon meer
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Lees wat reviewers zeggen
Lovely watch strap - got the silicon band and it’s just like Apple but so much better value for money! The note, discount code and chocolate in the package were such a lovely touch. Great customer ser... Toon meer
I’ve ignored the persistent requests for a review for a while, as I’ve never understood how anyone can provide useful feedback without having properly used the item for a period of time. It’s been a f... Toon meer
Everything has been going well until I tried to initiate a warranty return after my watch band started peeling off after just a few uses, enquiry sent , email follow up and guest what, I got ghosted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Ospeka, we believe that owning luxury Apple Watch Straps, iPhone Cases and Apple Accessory items should be affordable. We carefully curate and test selected high quality Apple Watch bands and iPhone accessories. Apple Watch Straps and Apple iPhone accessories have a new home! 🚚 Free UK Royal Mail Delivery.
Contactgegevens
Ospeka, Hewitt House, Winstanley Road, Orrell, Greater Manchester., WN5 7XA, Orrell, Verenigd Koninkrijk
- team@ospeka.com
- ospekastraps.com
3,4
Gemiddeld
207 reviews
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Antwoord van Ospeka
Thank you for your kind words.
Great customer service & brilliant strap!
Really fantastic customer service - had a problem with my original order and this was resolved straight away! Love the strap and will be ordering again in the future!
17 januari 2024
Antwoord van Ospeka
Thank you for your kind words. Pleased to hear that you were satisfied with our service.
Alpine Loop
Ordered my Green Alpine loop strap and received it 2 days later. Strap is impeccable and service was excellent. My son ate the complimentary chocolate so I can’t comment on that !! Would recommend Ospeka to anyone for this product and will definitely shop from them again
24 februari 2024
Review zonder uitnodiging
Antwoord van Ospeka
Thank you for your kind words. We hope your son enjoyed the chocolate ; )
Fantastic company and product
Received my charger today after a very speedy delivery. Opened the box to find a lovely handwritten note and a little chocolate. Such a nice touch. The charger itself is crackin. Looks good. And looks stylish. I would 100% recommend this company and the charger
22 februari 2024
Review zonder uitnodiging
Order No.#OSP14808 Black Ocean Watch Strap
Order No.#OSP14808 I also have contacted ospekastraps for a refund but have been told to wait until my return is approved and I am sent a returns label,still waiting,the strap I purchased does not attach to my Apple Watch Ultra 2 so is faulty and should be refunded immediately.Have now received a returns label and have sent back watch strap,I know they have received it on the 13/2/24 through tracking and have not heard nothing since, even though e-Mail attempts,very frustrating but not unexpected reading other reviews,don’t expect to hear any more from this company so will chase up refund through PayPal,do not purchase from this company if you like quality or appreciate good customer service.
6 februari 2024
Review zonder uitnodiging
Antwoord van Ospeka
Antoine, please accept our sincerest apologies for any inconvenience. Sometimes, our processes can hinder the customer experience. However, we value your feedback, as it helps us improve and provide a better experience for our customers in the future. As a small UK business, we can sometimes get overwhelmed by customer queries, and some may slip through the cracks. We apologize for any issues caused by our lack of communication.
Once again a fantastic service provided…
Once again a fantastic service provided by all the friendly staff at Ospeka straps. I have purchased several straps now from Ospeka, each time I have received great service, and there products are of top quality.
23 januari 2024
Great quality
Great quality. Delivered quickly, packaged very well and with a handwritten note inside. I’ll use again.
20 januari 2024
Excellent customer service
Excellent customer service. Based on the experience I had I am definitely buying from here again. Prices and products are great. Love the mini Daim bars!!
18 januari 2024
Great service and great quality straps
19 december 2023
Arrived on time
18 december 2023
Great service and quality of product
18 december 2023
Great Product, Excellent Service
Swift delivery of a fab product (which included a little treat in the box and a handwritten thank you note!) Will definitely order with this company again!
18 december 2023
I ordered a multi charger (phone
I ordered a multi charger (phone, watch and iPods). Have had it for less than 2 months and the items are not charging. Have reached out to them but have not heard from them. I feel I have wasted almost £60 and would definitely avoid the company. I wish I had ordered from Amazon!!!!
26 december 2023
Review zonder uitnodiging
Antwoord van Ospeka
Dear Usha,
We sincerely apologize for any inconvenience caused. We take your experience very seriously and want to assure you that every purchase is backed by a 12+12 month guarantee. If, for any reason, your product fails to work as advertised, we will be happy to send you a replacement. It seems that our team has already taken care of this, and we hope that you are now enjoying your new charger. If you have any questions, please do not hesitate to contact us.
Scammers
Scammers! Order Does not arrive
No tracking number and no reply to message! Products does not arrive! Scammers avoid.
11 december 2023
Review zonder uitnodiging
Antwoord van Ospeka
Fadi, please accept our sincerest apologies for any inconvenience. Upon checking your order, it seems that it was placed as a pre-order and was later cancelled and refunded. If this was done in error, we apologize and are working to improve our service.
These Apple Watch straps are absolutely…
These Apple Watch straps are absolutely amazing. Thoroughly recommend!
19 november 2023
Customer services…please can someone get back to me and give me a refund
Order number OSP12853 Product/Customer services - poor! I received a faulty Magnetic MagSafe Leather Protective Case for iPhone (green) and emailed straight away on 30 November, (the buttons either side of the case did not work) I had an email response from Ella telling me to request an exchange via the portal. Initially I was happy to receive a replacement but now, over 11 days later I just want to know how I can get a refund as I have lost confidence in Ospeka, they haven’t been in touch since and I’m still trying to find out where to send the faulty case to in order to be refunded. Please can someone respond??
30 november 2023
Review zonder uitnodiging
Antwoord van Ospeka
Donna, I sincerely apologize for any inconvenience caused by the lack of communication. As a small team, we always strive to ensure our customers are completely satisfied. It seems that our team has successfully resolved the issue for you and fully refunded your order.
Don’t not use - refunds are ignored
Quality of products is poor and when requesting a refund this is ignored
Funnily enough if you submit a bad review via the Ospeka email request an error occurs
Says pretty much what you need to know about this business
10 december 2023
Review zonder uitnodiging
Antwoord van Ospeka
Amreen, sincerest apologies for any inconvenience caused by our delay in responding to your refund request. We take your feedback very seriously and will be working to make sure we have better systems and processes in place to avoid this in the future.
Do understand that since December is our busiest month of the year sometimes our small team can easily get overwhelmed. However, it is no excuse and we want our customers to not only have amazing products but also an excellent customer experience.
It seems that our team processed your refund in early January 2024. Once again please accept our sincerest apologies.
Take a look at Temu website as the…
Take a look at Temu website as the product I bought was almost identical.
Temu £2
Ospek £25 and that included a discount.
15 november 2023
Review zonder uitnodiging
Antwoord van Ospeka
Mark, thank you for sharing your opinion. As a small UK business, we want to be transparent about the fact that we source our products from overseas manufacturers. However, we ensure quality assurance, provide an excellent 12+12 month guarantee, and offer fast and convenient shipping for our UK customers. Additionally, if you are not completely satisfied with your purchase, we have a 14-day no-questions-asked return policy.
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