OutEquipPro Reviews 

Antwoord van OutEquipPro

20 aug 2025

Thank you for raising your concerns and giving us the opportunity to share our expertise. OutEquipPro has been in the air conditioning industry for many years, and our products are the result of careful design, real-world field testing, and a deep understanding of electrical systems. We are not simply resellers—we engineer solutions built for safety, durability, and off-grid reliability.

1) Industry Standards on Voltage Drop

ABYC E-11 (marine/RV DC wiring):
• 3% maximum drop for critical circuits (navigation, electronics).
• Up to 10% drop for non-critical loads such as A/C.

NEC best practice: 3% per branch, 5% total system drop for efficiency.

Since A/C is a comfort load, up to 10% drop is permitted. In practice, we design for ~4–5%.

2) Why the Factory 6 AWG / 12 ft Lead Is Safe(Summit 2 – 12V Unit)

• One-way length: 12 ft (≈24 ft loop).
• Copper 6 AWG ≈ 0.00040 Ω/ft → Loop ≈ 0.0096 Ω.
• At 58 A (Turbo): ≈ 0.56 V drop (~4.6%).

Well within ABYC’s 10% allowance and close to the 5% good-practice target.

3) Recommended Wire Sizes for Extended Runs (58 A)

Using standard copper AWG resistances at ~68°F/20 °C:

• Up to 40 ft loop (20 ft one-way): Min 4 AWG (~4.8%) | Best 2 AWG (~3.0%).
• Up to 60 ft loop (30 ft one-way): Min 2 AWG (~4.5%) | Best 1/0 AWG (~2.9%).
• Up to 80 ft loop (40 ft one-way): Min 1 AWG (~4.8%) | Best 2/0 AWG (~3.0%).

Tip: Heat, multiple junctions, or engine-bay routing add resistance—when in doubt, step up one size.

4) Why This Is the Right Practice

ABYC E-11: Comfort loads may allow up to 10% drop; we aim for 4–5% to ensure reliable compressor performance.

NEC guidance: ≤3% per branch, ≤5% overall is considered best practice.

Industry references: Blue Sea Systems, Paneltronics, and ABYC training guides all size wire using current, loop length, and allowable drop.

References you can check:

• ABYC E-11 Standards (marine DC systems)
• Blue Sea Systems – Circuit Wizard & Wire Sizing Guide
• NEC voltage drop informational note, NFPA 70

In short: Our wire size chart is not arbitrary—it is based on ABYC and NEC standards, published resistance data, and real-world testing of our inverter A/C.

5) Built-In Safety Practices

• 100 A inline fuse (12v unit - factory-installed).
• Properly crimped lugs and busbars.
• Short runs wherever possible; heavier gauge for extensions.

6) How You Can Verify Yourself

• Measure DC voltage at the battery and again at the A/C input (Turbo).
• Record current with a clamp meter.
• Calculate drop % = (Vbattery − Vunit) ÷ Vbattery × 100.
• This test will confirm the estimates above.

What If the Voltage Drop Is Too High?

• ≤ 5%: Excellent — within best practice.
• 6–9%: Acceptable for a comfort load, but efficiency may be reduced. If possible, upgrade wiring or shorten the run.
• ≥ 10%: Above ABYC allowance. This can cause poor cooling, harder compressor starts, or trigger the A/C’s low-voltage protection.

Solutions if drop ≥ 10%

1. Use a heavier gauge cable – if you extended the cord, step up one or two sizes.
2. Improve connections – check lugs, crimps, fuse blocks, and busbars; corrosion or looseness can add major resistance.
3. Reduce heat build-up – in hot zones like engine bays, resistance rises; use thicker cable or reroute if needed.

Bottom line: Our wiring guidance is not “reckless.” It follows ABYC and NEC best practices, transparent calculations, and the proven efficiency of our inverter compressor design. For unique installations, we are happy to recommend exact wire gauges and provide a tailored one-page diagram.

Warranty & Returns
If you are ever unhappy with your A/C unit, we back it with a 1-year warranty. We will gladly help with a warranty claim, arrange an exchange, or provide a full refund.

— OutEquipPro Technical Support

Antwoord van OutEquipPro

1 jul 2025

Hi Keith,

Thank you for your honest feedback — I completely understand your frustration, and I’m here to help make things right.

We truly value every customer and want to assure you that while we currently provide support by email and online chat (to ensure accurate technical assistance), we promise to respond within 1-12 hours — including weekends and holidays. You’re never alone with the installation or setup process — we’ll walk with you every step of the way.

Regarding the Anderson connector:

You're correct — some earlier review videos show an Anderson plug pre-installed. However, based on customer feedback, we made an update in our latest production batches:

Easier Installation: Many customers found the Anderson plug too bulky to route through their walls or roof openings.

Simplified Wiring: Many preferred to hardwire the cable directly to their power system or fuse box for a cleaner, more streamlined setup.

We truly appreciate your business and your feedback. Our team is always available to answer questions, provide wiring guidance, and ensure your system runs smoothly. We’re committed to helping you get the most out of your AC unit — and to turning this experience around.

Best regards,
Michael
OutEquipPro Customer Service Team

Antwoord van OutEquipPro

23 jun 2025

Hi Mechelle,

I’m really sorry you’ve had a frustrating experience trying to get help — I completely understand how urgent this is.

While we aim to respond to all customer emails within 1–12 hours and did reply earlier, I understand that timing still fell short for your needs, and we take full responsibility for that.

We’ve now sent a detailed response to your questions to help you move forward as quickly as possible. If anything is unclear or you need further support, please don’t hesitate to let us know — we’re here to assist until everything is fully resolved.

We truly value your business and appreciate your patience. We stand behind our products and are fully committed to supporting you both before and after your purchase.

We know how frustrating it is to face delays when you’re trying to keep your business running, and we take that seriously. If there’s anything else we can do to help, just let us know — we’re here for you.

Best regards,
Michael
OutEquipPro Customer Service Team

Antwoord van OutEquipPro

Geüpdatet op 24 mei 2025

Hi Jeremy,

Thank you for your feedback, and I sincerely apologize for the delayed response and lack of timely updates regarding your order. You’re absolutely right — we should have communicated more clearly and quickly.

Unfortunately, your order was affected by a customs-related shipping delay at port due to recent tariff enforcement changes in April and May. While this impacted our ability to restock and fulfill shipments temporarily, we acknowledge that we didn’t provide notice soon enough — and for that, we’re truly sorry.

The good news is:
1. The issue has now been resolved
2. Your order has finished processing at our warehouse in California
3. It is currently queued for pickup by FedEx
4. You can expect delivery within 3–4 business days after it leaves our facility

We understand how frustrating this experience has been, and we are actively improving our customer service processes to ensure faster replies and better transparency moving forward.

If you have any further concerns or need help with tracking once it’s available, I’m here to assist directly.

Sincerely,
Michael
OutEquipPro Customer Service Team

Antwoord van OutEquipPro

10 mei 2024

Dear Jon Hicks,

I want to personally thank you for your thoughtful review and feedback. It's through insights like yours that we are able to continually refine our products and customer service.

In regard to your comment about the connectors, all of our air conditioning systems are designed with a common industry approach in mind. The connectors are intuitive and keyed in such a way that they can only connect appropriately with their corresponding receptors, aiming to make the installation process easy and avoid any mishaps.

We understand the confusion and frustration you experienced due to the lack of specific instructions in this regard. We have taken your suggestion to heart and are working on enhanced guidelines that will elaborate on this aspect of the installation process. Your review has been valuable in highlighting this area for improvement.

We also sincerely apologize for the delays you experienced in our communication. We've taken your feedback seriously and have implemented measures to ensure more timely responses in the future.

Thank you once again for your patience, understanding, and helping us to improve the overall customer experience. We're glad to see you are now satisfied with our responsiveness and we assure you of its continuity.

Best Regards,
Michael
OutEquipPro Customer Service Team