Out'n'About Reviews 

We fell for the marketing hype on social media.

The customer service and experience speaking with OutN'About has been terrible. Quick to take your money but change the delivery timelines after purchase. The website and dates given do not match and when we asked for help - customer services quoted us the wrong order references from different customers.

Spoke to Rocco about a restored out n about double. He kept me updated daily and as soon as one became available I got first refusal. Ended up with practically a brand new buggy. Excellent customer service, Rocco went the extra mile. It was delivered the next day too!

The rain over arrived quickly to take with us to Disneyland. It was brilliant. Easy to put on the pram, folds down small and kept everything dry. Would highly recommend over a standard plastic rain cover

Ordered and delivered within a 5 days. Better than using 3rd party shops/online.

Fantastic buggy - easy to use, packing away is quick.

I’m 50/50 on this buggy (the double buggy with newborn pack). It is easy to push, I can even push it one handed, and it does get through most doors. It’s difficult to collapse though, and I never put it in the car because you have to take the front wheel off which is a real faff.

The main issue though is one I can see others have highlighted - the poor quality tyres. We’ve got through quite a few in less than two years of use, and they’re more than £40 each time after you factor in postage and packaging. They are apparently ‘normal wear and tear’ and so if we want to keep using the buggy we have to keep buying them. However this is now our only buggy, and the wheels are out of stock, so we now cannot use it at all.

Excellent service, top quality product. Quick delivery

The pram we have have is excellent (Nipper V6) and the customer service was exceptional. A part broke within the warranty period and I emailed in. I got a response within an hour (no chatbots or anything, a real person) and they sent out a replacement part the next day with no additional charge.

Customer service where fab, had a few issues with the v6+ but was sorted through out n about

*I'm a US purchaser*
Nipper Sport V5
Honestly it looks wonderful and everything but it's not for me. After putting it all together and wheeling it and I noticed the front wheel doesn't go any direction but straight. It isn't and won't work well on hiking trails in the mountains here in Arizona. If you want to just go straight I'm sure it will be fine. Most hiking trails here are very curvy and rocky. I wanted to return it but then they told me I'd have to pay shipping back. They shipped it from America but want me to ship it back to their international address. At that point I'm now stuck with a stroller that won't work for me because there's no point in spending more on returning the product then the product costed.

**Update**

Apparently the person who responded about my return request didn't realize I was in America. So they did sent a US address. But irrelevant now that I threw away all packaging. But if your in America you'd be able to return it now.

Sent wrong part 3 times, have dispatched another part also wrong without any form of communication. Awful customer service

Outstanding communication. Super quick replys to emails, with very helpful advice. Great customer service.

I cannot fault out n About customer service. Extremely responsive and helpful, and fast postage. With their help I have rebuilt my V4 double and I couldn't be more pleased. Thank you so much. Highly recommend

Brilliant company to deal with! Had a buggy that has looked after three grandchildren from birth to (in some cases) five years old and it needed some TLC. I had help all along the way as I didn't know which model it was. I now have a beautiful re-fitted buggy all ready for the next grand child in June.

Push chair is very good. It would be even better however if you could switch the seats around so infants/toddlers can face the parent which is important

I’ve received my v6 plus

Wheel rubs :( they have offered a replacement but it won’t fix the problem…. Only used twice with light load too.

Other than that buggy is good.

Getting hold of someone is a nightmare & if you want to speak to someone or a call you’ve no chance at all 😞 need to sort this as it’s letting the company down & very frustrating for customers who don’t have time to chase for months with young chrildren who ironically want to be ‘out and about’

The request for innertube was made the day after item was delivered to store as a shop display. Took nearly a month to get an inner tube- not acceptable

Someone reached out to see if I'd take down my review and offered me a discount code and when I emailed her to take her up on it she ignored me.

I love my double nipper this review is for the front rider I bought. I believe it has a few design faults. You have to lock the front wheel, to make it safe to use, making it really hard to steer other than in a straight line. The little cap used to put in the hole when not using the handlebars has to be forced out with a knife each time you want to use it. The front rider is great if your little ones feet don't reach the foot bars on the wheel. The front wheel twists back,when being used with the front rider, instead of facing forward if its not locked in place ,which I dont as so making it easier to steer...I hope this makes sense

Really quick response via email and extremely polite and helpful, couldn't fault it.

The experience felt very personalised, when we had a fault with the pram I do feel the staff understood the importance of helping me to get the pram working again. I really appreciated that.