Out of the City were brilliant! I saw they stocked the coat I have wanted for a year but no where had my size, I ordered it straight away but I forgot to put the promo code they had on their site -... Toon meer
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Lees wat reviewers zeggen
I was looking for a Barbour coat and was amazed when I found this website. Easy to order, item delivered within expected timescale with full tracking and coat was an excellent price compared to other... Toon meer
Reached out to customer service following discovery of a fault with my item and Emma T was brilliant in handling the issue. She arranged the return, repair and shipping of the item back to me, keeping... Toon meer
Bedrijf heeft geantwoord
I’m always wary or websites offering big discounts on premium brands especially when they are the only ones doing so on the internet shopping sites but I took the plunge with Out of the City and or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A thoughtfully curated collection of British lifestyle clothing and footwear, designed for those who appreciate timeless style, quality craftsmanship, and effortless versatility. This selection brings together the best of British heritage brands known for their enduring materials, refined tailoring, and classic design.
British Heritage, Refined for Everyday Life
Geschreven door het bedrijf
- Out of the city. Timeless style. Everyday comfort.
- We are a UK specialist retailer of thoughtfully curated British lifestyle clothing and footwear for men and women. We offer trusted heritage brands at competitive prices, with fast UK delivery and easy returns. Whether for work, weekends, travel, or everyday wear, our collections are designed for effortless versatility, quality craftsmanship, and classic British style.
Customer Guarentee You Can Rely On
Shop With Confidence Every Time
At Out of the city we offer fast UK delivery, easy returns & secure checkout. Every piece is carefully selected for timeless style, quality craftsmanship, and everyday versatility, with friendly support for sizing, orders, and aftercare whenever you need it.
Contactgegevens
Buckshaw Village, PR7 7ND, Chorley, Verenigd Koninkrijk
- 01772 977321
- customerservice@outofthecity.co.uk
- outofthecity.co.uk
Wardrobe Heroes
4,9
Uitstekend
625 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great dress and quick delivery
9 maart 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Available plus speedy delivery
I got exactly what I was looking for and wanted to give as a present, delivered very quickly.
8 maart 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Competitive pricing prompt delivery…
Competitive pricing prompt delivery without charges for carriage
13 maart 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
I bought a very smart Joules fleece…
I bought a very smart Joules fleece jacket from Out of the City. It was good value and delivery time was excellent. A friend loved the jacket and she has bought one from the same site - I sent her the link, and she is equally delighted.
4 januari 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Happy with my experience
Very quick delivery and good prices in the sale, I was happy with my purchases so did not need to contact the company or use the returns process. Throughout the purchase the company kept me informed with the progress.
16 januari 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Great all round shopping experience
The items were easy to order and arrived efficiently and were well packaged. Thank you!
1 maart 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
First Purchase, Now Stuck Waiting for a Refund
I’m extremely disappointed with my experience shopping with Out of the City.
This was my first time ordering from them and I purchased a Barbour jacket. When the item arrived, it unfortunately didn’t fit — it was actually too tight.
I tried it on briefly and immediately repackaged it to return.
The jacket I received did not have a tag attached when it arrived. However, after returning it, the company has now refused to issue a refund claiming that the tags were missing and that the item therefore doesn’t meet their return criteria. This is frustrating because I returned the jacket exactly as I received it and it was never worn outside.
I have contacted their support team to explain the situation and have asked them to reconsider their decision. At the moment, I am still waiting for a response regarding my refund.
As this was my first time shopping with this company, I sincerely hope this situation gets resolved soon. Otherwise, it leaves a very poor first impression and raises concerns about their returns process. I will update this review depending on how the company handles the situation.
28 februari 2026
Antwoord van Out of the City
Thank you for your review.
We’re sorry to hear that you were disappointed with your experience. We have now reviewed the situation and can confirm that your refund has been processed. We also replied to your email earlier today at 10:28 to confirm this and to apologise for the inconvenience caused.
It appears the jacket was possibly sent out without the label attached, which may have caused the confusion. Our policy regarding labels remaining attached is in place to help ensure that any returned products are unworn and suitable for resale for all customers.
Your refund has now been issued to your original payment method and should appear in your account shortly, depending on your payment provider.
Thank you for bringing this to our attention.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
They did what they said they would do
They did what they said they would do, delivered the jumpers promptly, well wrapped and in perfect condition.
23 februari 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again
Excellent 👍
My Barbour sqeater came quickly and was exactly what I wanted.
I wish the store was back in Buckshaw village
10 februari 2026
Antwoord van Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again
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