Outway Reviews 

I was completely satisfied with the customer service. Communication was quick and efficient. My new socks are perfect. I can't wait to try them out on my next Mountain outing!

My first experience with this company and I am amazed at the thoroughness of the customer service and their attention to the consumers satisfaction. The products I purchased have become my go to favorites.

Outway has completely changed my relationship with socks. Whether I'm trail running, recovering after a long hike, or managing plantar fasciitis, these are the most comfortable and durable socks I've ever worn. They provide the perfect balance of cushioning, support, and breathability without wearing out ( and I know how to abuse socks!). Their rare and refreshing customer service is as exceptional as their products—respectful, responsive, and genuinely committed to customer satisfaction. These aren't just socks; they're a daily investment in happy feet.

Very prompt and helpful support by Maria for an issue I had with one pair of socks. Successfully resolved with ease.

I love Outway socks especially the compression socks. The socks are so comfortable, have an energetic feel and stylishly fun! The company goes above and beyond for customer satisfaction even when you have questions or concerns they are reliable to meet your expectations.

I love this socks ! I had one issue once and the customer service was excellent, quick and easy to contact!

Purchased lightweight merino socks which all developed holes within ~6-8 months. After writing a 2-star review just to inform people of potential durability issues, their customer service team reached out promptly and offered a free replacement, with the midweight version for added durability. I really appreciate Outway's effort to go above and beyond here.

Prior to ordering socks for a Christmas present (during a big sale they were having) I submitted an inquiry to their customer service and had a reaponse with 24 hours, with an apology for the late response.
When I did place my order the shipment came within a week.

We are happy with the socks however one pair were defective. I submitted an inquiry and the chatbot said a human would be back with me. I was surprised it happened within 5 minutes. I was offered a replacement pair, abd even a different choice if I wanted. Then another customer service person took over after I made my replacement choice, had the replacement shipped out and I had the new pair within 5 days.
And, the customer service team followed up with me after they saw the delivery was confirmed.

These days with bots and and 99% of the time the inability to connect with a human or be put on hold and then disconnected, dealing with this customer service team has been very positive.

5🌟 experience twice.

Customer service si awesome, flexible and easy. Product is of very good quality. I highly recommend.

These are the only socks I wear. I love them so much, when I had an issue Customer Service were helpful, quick and very responsive.
Highly recommend

I was having a terrible experience with another sock manufacturer so I came back to Outway. Had purchased once before from them and was ready to try more styles, so I placed an order. There was a small error, likely by me, that needed to be corrected and they responded to me email in less than hour with truly the best customer service I have had in a long time.
I *still* don't have my order a month later with the other company, or my refund, and I placed my order and received it with 2? 3 days tops? from Outway.
Will shop again. well done!

I had an issue with one of my socks 1 month after, and after a coulple emails with the bot, customer service took over and took care of my replacement order right away, and did a follow up after the new pair was delivered. Really happy about the customer service

Easy to order, and, these socks are so comfortable. Nice designs + amazing colours!

I love these socks, the design and quality! Outway also offers a wonderfull service. I made a mistake on my order and pick up the wrong socks and realised too late to adjust. I tried to reach by email anyway and they found a way to correct my mistake. It was easy and very helpfull.

Vert good product. Excellent costumer service.

J’avais commandé, une bonne commande de bas, et je n’ai jamais reçu cette commande, et tout de suite (à peine une heure après avoir contacter le service à la clientele, on m’a pris en charge, renvoyé une nouvelle commande, et ils m’ont même fait des suivis à savoir si j’avais bel et bien reçu la nouvelle commande, tout un service !

Je recommande !!

The costumer service was amazing. The quality of the socks is wonderful.
I greatly recommend

The initial socks I purchased were too small. After inquiring about swapping them out for another pair, the immediate response was to ship me larger replacement socks at no extra charge. This was not necessary and very much appreciated. The socks fit great. I love the look and feel. The designs are very cool. I am very satisfied with the customer service.

Love the socks these guys make, the material is very comfortable and they're durable. Colours and designs are super fun and unique. Just as good as the product is their customer service team, I had to contact them about an order, and they responded promptly and helped me with what I needed, it was super easy. I'm always happy to support a great Canadian company and I will 100% continue to order from them.