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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We had our ovens cleaned today by Kenny and Lewis of Ovenu SouthLiverpool. I’d seen the van nearby a couple of times so decided to give them a go. The guys arrived on time, they were polite and fr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Omg! Just had my two ovens & hob cleaned by Kenny Griffiths & his colleague at OvenU, Liverpool, and it's absolutely spectacular! Looks brand new! Didn't realise it would look that good - such a prope... Toon meer

Beoordeeld met 5 van de 5 sterren

We've used Ovenu twice now and will continue to do so. Always friendly and quick responses and a perfect clean every time. They are also happy to give advice in terms of appliance care. 10/10 recommen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Per other reviews, where it's clear damage has been caused but can't be proven, Ovenu and their agents refuse to accept any responsibility. Had the oven cleaned and was advised to heat the oven strai... Toon meer

Bedrijfsgegevens

  1. Schoonmaakdienst
  2. Schoonmakers

Geschreven door het bedrijf

Ovenu is the UK’s original professional oven valeting service, helping households keep their cooking appliances clean, fresh and working at their best. Established in 1994, we provide premium, specialist domestic oven cleaning services through a trusted network of fully in-house trained local technicians across the UK. We clean all types of ovens, ranges, hobs, extractors and microwaves and are Lacanche's recommended supplier. We use specialist equipment and bespoke, non-caustic, fume-free products designed to deliver outstanding results with minimal disruption to your home. At Ovenu, we pride ourselves on friendly service, attention to detail and reliable appointments. We don't and have never taken deposits. We offer free quotes, all bookings are confirmed by email and clients are issued with a receipt on completion. Our goal is simple: to leave every client with an appliance that looks cleaner, works better and is ready to use straight away. Client satisfaction is at the heart of everything we do, and we value every review as part of helping us maintain the high standards our clients expect.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

162 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

Ovenu Bournemouth

Had Ovenu Bournemouth today. Prompt arrival and very tidy.
What a fantastic job. 100% recommend to use. Very well done.

15 mei 2026
Review zonder uitnodiging
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Antwoord van Ovenu

Hi there Mrs Swanton. Thank you for your lovely review. We're so glad you're pleased with the Ovenu service! See you again.

Beoordeeld met 5 van de 5 sterren

Ovens look like new

We had our ovens cleaned today by Kenny and Lewis of Ovenu SouthLiverpool. I’d seen the van nearby a couple of times so decided to give them a go. The guys arrived on time, they were polite and friendly and did an amazing job. Our ovens look brand new, we’re over the moon. Would definitely recommend them.

13 mei 2026
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hi there. Thank you for your review. We're so glad that you're pleased with the Ovenu service and we look forward to seeing you again.

Beoordeeld met 5 van de 5 sterren

Absolutely recommend in Leeds

We've used Ovenu twice now and will continue to do so. Always friendly and quick responses and a perfect clean every time. They are also happy to give advice in terms of appliance care. 10/10 recommendation for Dean and Tom in the Leeds area.

17 april 2026
Review zonder uitnodiging
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Antwoord van Ovenu

Hi Abigail, thank you so much for your kind review. We're so pleased that you're pleased with our service and look forward to seeing you again.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. No mess. So clean and tidy and my oven sparkles like it did the day it was fitted. Great.

24 april 2026
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hello Linda, thank you so much for your lovely review. We're delighted that you're pleased with our service and look forward to seeing you again in the future.

Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They cancelled 3 times and gave lame excuses I’m still waiting for my refund after I asked for my money back . I then booked a clean with My construction who subcontractor to ovenu ( I didn’t know ) they booked for a clean today between 9 and 12 called to say an hour late and it’s now 225
They called me and told me my address was incorrect . They are liars and have no morals as a business . Customer support Tiffany Robbie Zoe all useless & they DO NOT CARE. Company should be struck off . Meanwhile I’m still waiting

14 april 2026
Review zonder uitnodiging
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Antwoord van Ovenu

Hello Helen, we’re sorry to read this review and concerned by the issues you’ve described. We’ve checked our records and cannot currently locate a booking under your name. The details mentioned also do not match how our service operates, as we do not take deposits before work is completed and we provide clients with fixed appointment times rather than time windows.
It’s possible there may have been some confusion with another company or booking provider, but if this relates to us, we’d genuinely like to investigate and help resolve it. Please contact Head Office on enquiries@ovenu.co.uk
or on 0118 974 3911 with your booking details. Thank you.

Beoordeeld met 5 van de 5 sterren

Oven looks like new

After booking online, Peter Truesdale cane to clean our oven (first proper clean in 6 years). He did an extremely thorough job, and the oven looks brand new, the shelves and the tray have never been so clean either. I had forgotten you can see through the glass! Couldn't be happier with the service. Thank you

1 april 2026
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hello Graham, thank you so much for your kind review. We really appreciate you taking the time to share your experience. It’s great to hear you were pleased with the service, and your feedback means a lot. We look forward to helping you again in the future.

Beoordeeld met 5 van de 5 sterren

Very pleased with oven cleaning today…

Very pleased with oven cleaning today Ashley was very professional clean and tidy oven looked like new27/3/2016

27 maart 2026
Review zonder uitnodiging
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Antwoord van Ovenu

Hello Mr & Mrs Rides, thank you for your lovely review. We’re so pleased to hear everything met your expectations. We look forward to seeing you again soon.

Beoordeeld met 1 van de 5 sterren

Bad customer service cysmmmHad regular its froy at…

Had regular yearly visits from Andy at Ovenu Pinner. I received an email about one month ago informing me that my oven was due for cleaning and giving the number to call which was an answering service. I called twice, sent an email and a text. After 3 weeks i received a very childish text from him to say he had been "busy running about"!! But no offer to make an appointment. Needless to say i have gone elsewhere. This person is not giving your company a good reputation. Cynthia Freedman

17 februari 2026
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hello Cynthia, thank you for your feedback, and we’re very sorry for the frustration caused by the delay in responding to your messages.
Andy has looked after many clients in the area for a number of years, and we know from the relationships he has built that he is well regarded and takes pride in providing a reliable service. On this occasion, however, he has acknowledged that he simply missed your messages while dealing with some personal matters, and for that we all sincerely apologise.
We completely understand your disappointment, particularly as you had been a regular client and were expecting the usual level of service. This was a genuine human error and not reflective of the exceptional standards Andy has provided since he became an Ovenu Franchisee in 2006!
We’re sorry to have lost your custom and appreciate you bringing this to our attention. We wish you all the best moving forward.

Beoordeeld met 5 van de 5 sterren

A fabulous job!

James Bell came today to clean my oven and cooker hood and I am absolutely thrilled. I've had these cleaned before, but no one has ever made such an effort or done such a brilliant job. Both items are over 10 years old and look absolutely brand new now. The shine on both is amazing. I will request James next time my oven needs cleaning, because he is such a lovely and professional man. He loves his job, has been doing it for years, and knows everything there is to know about ovens and the like. Thank you James - you're an absolute star!
Carole Kendal, Elland

6 maart 2026
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hello Carole, thank you for your kind review. We’re grateful for your support and look forward to being of service again whenever you need us.

Beoordeeld met 5 van de 5 sterren

We have just used Ovenu Stonehaven

We have just used Ovenu Stonehaven. Ross Walker is a lovely guy and did a marvellous job on our oven. It looks like new. We'll definitely be using him again when the time comes.

6 januari 2026
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hello Vicky, thank you for your kind feedback. It was our pleasure to help, and we’re really pleased to know you were happy with the service provided.

Beoordeeld met 5 van de 5 sterren

Absolutely superb job by Colin from Ovenu

Absolutely superb job by Colin from Ovenu Wirral.
We are so pleased with the result, it is as good as new for the oven, grill and microwave.
Colin was thorough and he cleaned up after too.
THANK YOU again - Great job!
Mr & Mrs Render
West Kirby.

19 november 2025
Review zonder uitnodiging
Logo Ovenu

Antwoord van Ovenu

Hello Karen, thank you for your wonderful review and for choosing us. We truly appreciate your support and look forward to seeing you again soon.

Beoordeeld met 5 van de 5 sterren

Very professional service…

It was lovely to welcome Hubert into our home. As well as leaving our ovens spotlessly clean and sparkling, Hubert was lovely to talk to with a great sense of humour.
Booking was easy and the follow up confirmations were helpful. Very professional service.

See you again soon, Hubert (who 🐻?)!

12 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Rob arrived on time and was very…

Rob arrived on time and was very professional. He cleaned our LeCanch range thoroughly. I hadn't had it professionally cleaned before but he brought it back to it's former glory.
I am now on his client based for him to clean it yearly.
Would highly recommend him

15 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Chester - Refused to accept damage

Per other reviews, where it's clear damage has been caused but can't be proven, Ovenu and their agents refuse to accept any responsibility. Had the oven cleaned and was advised to heat the oven straight away to burn off residue. When the oven heated, the glass door shattered. Andrew took 6 days to respond, and then did nothing but deny he could be responsible. And refused to provide details of how Ovenu or his insurance cover could mediate our clear difference of opinion.
I'd expected some discussion because the glass was intact when he left. But it's the refusal to engage and being deliberately obstructive that means I won't be using again. And would advise others to think carefully

13 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They dont respond to phone calls

Phoned a week ago to book in an oven and hob clean, but am still waiting for someone to get back to me to confirm a date and time. Ive since tried twice to speak to someone!

10 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tom came out to clean our Range Master…

Tom came out to clean our Range Master Oven and did an excellent job, although the appliance is getting old he still made it look and shine like a new pin. Tom is clearly very knowledgeable, passionate about his work; cannot fault the service from start to finish. Thank you very much Tom.

16 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant job!

Omg! Just had my two ovens & hob cleaned by Kenny Griffiths & his colleague at OvenU, Liverpool, and it's absolutely spectacular! Looks brand new! Didn't realise it would look that good - such a proper, professional job. And both lovely lads, very respectful of property, etc. Everywhere is spotless. Highly recommend - and a good price, too!

26 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GOLD STANDARD. If I could give more stars then I…

If I could give more stars then I would. Nick Cummins has cleaned my everhot oven that now looks like it’s brand new. Nic is a lovely interesting and thorough oven cleaner. His attention to the smallest details make his Gold standard cleaning a cut above every other person and company
Many thanks.

13 augustus 2025
Review zonder uitnodiging

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