CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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Lees wat reviewers zeggen
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... Toon meer
Bedrijf heeft geantwoord
Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Toon meer
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Canada
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3,6
Gemiddeld
156 reviews
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OVH: fantastic support
OVH has fantastic, responsive support. I have used them for years and can't remember ever being disappointed with the level of support. Keep up the good work!
10 december 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Peter,
The OVHcloud team would like to thank you for your kind words about our support team. We are delighted to hear that you have consistently been satisfied with the level of service we provide.
Your positive experience with our support team is exactly what we want to deliver to all our customers. We take pride in our responsiveness and availability to meet your needs.
We are always at your disposal via telephone, support tickets, live chat, or our social media channels.
Thank you once again for your loyalty and trust in OVHcloud.
Best regards,
Dieynaba K.
OVH banned my server without warning or…
OVH banned my server without warning or any real attempt to assist. Instead of notifying me about suspicious activity or guiding me through securing the system as a new customer, the only response I received was a generic line: “you should secure your system.”
That isn’t support.
A responsible provider flags issues, informs the client, and helps prevent escalation especially when dealing with paying customers who are still learning the platform. Mistakes happen, and proper communication prevents them from turning into shutdowns.
OVH terminated my service, kept the payment, offered no explanation of the root cause, and left me unable to correct or avoid the issue in the future. What’s worse: even after banning and closing the VPS, the subscription wasn’t cancelled. So the system would continue billing me unless I noticed and manually stopped it. If the contract is truly terminated and the VPS permanently closed, then the subscription should not remain active.
That combination no warning, no guidance, no transparency, no refund, and ongoing billing is not how a company builds trust or retains customers.
5 december 2025
Antwoord van OVHcloud - Canada
Hello Ilyes,
We are sorry to read such feedback regarding your server.
At OVHcloud, we pay particular attention to security and communication.
We also have procedures that allow protecting the infrastructure and all OVHcloud clients or not.
The teams are open to dialogue and can guide you when it comes to an assessment error.
So that we can analyze the situation and understand what happened, we have sent you a request for information. You can reply to it with a ticket number or an OVHcloud client ID.
We thank you for your availability.
Homéfa S.
Excellente expérience avec le support OVH !
Je tiens à souligner la qualité exceptionnelle du service que j’ai reçu récemment sur mes tickets #12890580 et #12956782.
L’équipe support a été remarquablement réactive et a traité mes demandes avec beaucoup de professionnalisme. Ce qui m’a particulièrement marqué, c’est la sympathie et la disponibilité des agents - une approche vraiment humaine qui change de l’ordinaire.
Je ne sais pas si c’est spécifique à la région US/CA, mais cette expérience a totalement dépassé mes attentes. Pour quelqu’un qui n’était pas habitué à ce niveau de service de la part d’OVH, c’est une très agréable surprise.
Continuez comme ça, vous avez une équipe formidable ! Je recommande sans hésitation.
1 december 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Bonjour,
L'équipe d'OVHcloud vous remercie chaleureusement pour votre message et votre fidélité.
Nous sommes ravis d'apprendre que notre équipe de support a pu répondre à vos attentes et vous offrir une expérience exceptionnelle, notamment sur les tickets #12890580 et #12956782.
Chez OVHcloud, nous mettons l'accent sur la satisfaction de nos clients et nous sommes heureux de voir que nous avons pu dépasser vos attentes.
Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à nous contacter via nos canaux d'assistance, que ce soit par téléphone, ticket, livechat ou réseaux sociaux. Nous sommes toujours à votre disposition pour vous aider.
Merci encore pour votre recommandation et pour votre confiance en OVHcloud. Nous nous engageons à continuer à améliorer nos services pour vous offrir la meilleure expérience possible.
Cordialement,
Dieynaba K.
Thank you
Thank you, Joanna for accepting my request of cancellation of the remaining commitment period. I have been a happy OVH customer for years and I hope this continues with my subscription to the new package I got from OVH.
Ticket no.: CS13038195
3 december 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Sourena,
Thank you for sharing your positive experience with our support team on Trustpilot.
We are delighted to hear that you have been satisfied with our services for many years and have been able to benefit from a quick resolution for your request for a commercial gesture, concerning the termination of a service with a “commitment” of duration.
We are excited to see you continue your journey with OVHcloud and we are committed to continue offering you a quality experience with your new package.
Do not hesitate to contact us if you need anything, we are here to help you.
Thank you again for your trust, and we wish you an excellent continuation with your projects!
Best wishes,
Your OVHcloud advisor.
^LaiM
Antwoord van OVHcloud - Canada
Hello Frederico,
Thank you for taking the time to share your positive experience with our support.
We’re glad that our team was able to assist you quickly and efficiently.
Our technical team truly values your feedback and is always ready to help via phone, ticket, live chat, or social media.
Best regards,
Dieynaba K.
Reliable performance & great service
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full period. I've been happy with the service and overall performance, and customer service has been quick to access and helpful any time I've needed to reach out. I can easily recommend it.
30 november 2025
Antwoord van OVHcloud - Canada
Hello Arnold,
We appreciate your long-term patronage and are happy to hear that our services have consistently met your needs. It's great to know that you've found our customer service helpful and accessible. We value your recommendation!
The complete The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Debora was very helpfull
yes everything went okay Débora was very helpfull
23 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello PIERREF,
Thank you for your positive feedback. We're delighted to hear that everything went smoothly and that Débora was very helpful.
Your satisfaction is our top priority, and it's wonderful to know that our team met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us through our support channels: phone, ticket, live chat, or social media.
We're always here to help.
Thank you for choosing OVHcloud and for your trust in our services.
Best regards,
Homéfa S.
Antwoord van OVHcloud - Canada
Hello,
Thank you for your review. The OVHcloud team is delighted to hear that you enjoyed our service. We are proud to have provided you with a positive experience, particularly in terms of service quality.
Your satisfaction is our priority, and we are committed to continuing to improve our services to meet your needs.
Don't hesitate to contact us if you need additional assistance, we are at your disposal by phone, ticket or live chat.
Thank you again for your trust.
Best regards,
Dieynaba K.
my vps down for more then 24 hours and…
my vps down for more then 24 hours and no one for repair in the week end.... need wait monday...but monday nothing about my vps.
14 nov. 2025 19:27 : Hello,
Your VPS vps-c7ddc98c.vps.ovh.ca (786f7069-c759-43f6-ac47-631940ba78d5) is currently unavailable due to an unexpected underlying infrastructure malfunction.
Our teams are working on this issue.
Thank you for your patience, we apologize for any inconvenience caused while we resolve this issue.
sam. 15 nov. 16:26 : Bonjour,
Nous vous informons qu’une demande d’assistance a été créée : CS12806099 : VPS - service inaccessible - ping KO. L’un de nos conseillers reviendra vers vous dès que possible.
Nous vous remercions pour la confiance que vous nous accordez.
L'équipe OVHcloud
sam. 15 nov. 16:51 : Bonjour,
Un de nos spécialistes a commencé le traitement de votre demande d'assistance CS12806099 : VPS - service inaccessible - ping KO.
Il vous apportera une réponse dans les plus brefs délais.
Cordialement,
Duarte C.
L'équipe OVHcloud
After i receive a update about my ticket , they say my vps problem will resolve in normal business day , monday to friday .... Then all message i receive from them they work in my vps for resolve the problem was lie only , because they dont repair it in the week end...
17 Nov : in afternoon i ask them why they don t put me in another vps if my present vps are broken, i lost my time... i have wait and near midnight no one answer my ticket i close my account and join another provider...
18 Nov : i receive a update of my ticket they will refund me (i was under 14 days of use ) and i can use this money for buy another vps... i have not reply...
and i wait receive my money back.
Sorry but OVHcloud NEVER Again
12 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
Thank you for reporting the issues you've encountered with your VPS. We apologize for the inconvenience caused.
To better understand the situation, we would like to request you some additional information. Could you please provide your customer ID (e.g., xx12345-ovh) so we can thoroughly analyze your case?
We recognize that service quality is crucial, and we regret not meeting your expectations. Your feedback is valuable to us, as it helps us identify areas for improvement and strengthen our services.
Thank you for your cooperation.
Best regards,
Dieynaba K.
OVH support works great I have been…
OVH support works great I have been years working with infraestructure providers this guys are good.
13 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Hans,
The OVHcloud team thanks you for your message and for the trust you place in us. We are delighted to hear that everything went to your satisfaction.
Your positive experience is very important to us, and we are pleased to know that our services met your expectations. We remain committed to continuously improving our offerings to provide you with even higher quality and responsiveness.
If you need assistance or advice, please do not hesitate to contact us through our support channels: phone, ticket, live chat, or social media. We are here to help and support you.
Thank you again for your loyalty and your positive feedback. We wish you an excellent day.
Best regards,
Dieynaba K.
Efficient
I had an excellent experience with OVH customer support: the team responded quickly, provided clear answers, and resolved my issue without any unnecessary delays. Everything that needed to be fixed was handled efficiently. A reliable and professional service overall!
CS12699716
11 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Paul,
Thank you very much for your positive feedback about our OVHcloud customer support team.
We’re delighted to hear that you had an excellent experience with us, especially regarding the speed and clarity of our responses.
We take great pride in providing efficient assistance and resolving issues without delay. Your kind words reflects exactly what we strive to deliver to all our customers.
If you have any further questions or need additional support, please don’t hesitate to reach out. We’re always here to help.
Thank you again for your trust in OVHcloud.
Best regards,
Dieynaba K.
Always efficient
Quick initial response, effective communication of process and options available, good follow-up, no need to chase anyone for a solution. OVH support is by far the most effective tech support I work with.
5 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Bill,
Thank you very much for your positive feedback on Turtspilot.
We are delighted that our support team has been able to meet your expectations and provide you with an optimal user experience.
We are proud of our proactive approach and commitment to delivering fast and effective solutions.
We will continue to work hard to maintain this level of service and offer you the best possible experience.
Thank you again for your trust and gratitude, this motivates us to continue improving our services.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thanks for Your Technical support
29 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Fatemeh,
The entire OVHcloud technical team would like to thank you warmly for your review on Trustpilot.
We are delighted to hear that our technical support was able to meet your expectations and help you resolve your issues.
Your message will be passed on to the support team, who will be thrilled to receive your thanks and compliments on their work.
We remain at your disposal for any new questions or assistance needs, whether by phone, ticket, live chat or through our social networks.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Poor Management - Doesn’t Responds, Gaslights
Worked with OVH and never had a problem with them. Starting late September they started having issues with their BSH8 data center in Canada. It took them about 2 weeks to resolve the issue. Afterwards about another few weeks later they continue to face issues. Rather than apologize and try to help us, they gaslight into telling us we caused the problem even though I’ve talked to multiple business owners on the same node and we are all having issues. Currently the server is unreachable and support is not responding to any messages.
27 september 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Mark,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for providing your account information.
I'm sorry, but I can't find any active OVHcloud accounts with the information you provided. If your account is with OVHcloud US, this is normal because we legally do not have access to the data of this independent subsidiary.
This Trustpilot page is associated with the OVHcloud subsidiaries in Asia, Europe, Canada, and Africa.
Here is the Trustpilot page for OVHcloud US:
https://www.trustpilot.com/review/us.ovhcloud.com
Regards,
Maxime.R
Even though am with the cheapest plan…
Even though am with the cheapest plan when i had a payment worry they solved it so fast it was unreal :D!! Thank you Debora!!
20 oktober 2025
Review zonder uitnodiging
Excellent support and customer care from OVH
I’ve been an OVH customer for years, and recently I needed help from the support team regarding my infrastructure.
Laurent from the OVH complaints department handled my request with great professionalism, kindness, and clear communication.
The process was smooth, the explanations were transparent, and I really appreciated the attention to detail and flexibility from OVH.
It’s great to see such a level of customer care and respect for loyal customers.
This experience reinforced my trust in OVH as a long-term partner for Hunter.FM. Excellent service overall!
17 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Raylan,
Thank you for your feedback on Trustpilot.
We are delighted to read that you enjoyed your time with our customer support team.
We are proud of the quality of our support and the way our teams work to resolve issues efficiently and transparently.
We are also proud to read that our agent Laurent was able to meet your expectations and offered you an optimal experience.
If you have any further questions or specific needs, do not hesitate to contact our technicians by phone or ticket, via Live chat or social networks. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I’m genuinely impressed with the…
I’m genuinely impressed with the professionalism and support I received from OVH. The team was understanding and handled my request with care and fairness. It’s refreshing to see a company that values its customers and strives to provide a positive experience. Thank you for the great service!
14 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Yuriy,
Thank you for your feedback on Trustpilot.
We are delighted to read that our team was able to meet your expectations and offer you a positive experience.
We are proud of our commitment to providing a high-quality service and are constantly striving to improve our services and support to meet our customers needs.
We are pleased to see that this has been the case for you.
We continue to work hard to deliver an outstanding user experience and are grateful for your trust in us.
If you have any questions or future needs, please feel free to contact us by phone or ticket, via Live chat or social networks. Our support teams are here to help.
Thank you again for your feedback and for your trust in OVHcloud. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very bad service provide
Very bad service provide, support is very bad no response from 4 days, ticket => CS12225781, the end chat without any reason.
11 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Hussnain,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions. Steps are being taken to reduce the time taken to process applications.
I note that we were able to respond to your request via ticket CS12225781 and that your claim for a bill refund was successful.
We remain available and wish you a good day.
Regards,
Maxime.R
J’ai eu un problème lors de l’achat de mon nom de domaine.
J’ai eu un problème lors de l’achat de mon nom de domaine à cause de la vérification CIRA et j’ai contacter le support pour qu’il m’aide. Le mec au bout du fil était clairement en train de faire son goûté en même temps de me parler car j’entendais ces casseroles et éplucher ses carottes. Le mec m’a simplement répondu rappel demain on va pouvoir t’aider .. service laisse à désirer et je ne recommande pas du tout OVH pour le service à la clientèle. Aujourd’hui même, le support m’a clairement dit de voir ailleurs pour mon nom de domaine car l’équipe incompétente ne peut m’aider. ( invalide téléphone format ) bref plus jamais !!!
10 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Bonjour Nathaniel,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience qui ne reflète pas nos standards.
OVHcloud améliore constamment ses services et son support dans le but de pouvoir vous accompagner de manière optimale dans vos démarches lors d'une vérification d'identité provenant d'un registre.
Lors de ces démarches, certaines actions doivent être mises en place par le propriétaire légal déclaré afin de pouvoir finaliser la commande du nom de domaine.
Dans le but d'analyser les différentes difficultés rencontrées ainsi que l'échange eu avec notre support, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Votre conseiller OVHcloud.
^LaïM
Juste parfait service
8 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Bonjour,
Nous vous remercions d'avoir pris le temps de déposer votre opinion sur Trustpilot et nous sommes heureux de lire ce retour d'expérience positif.
OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes et nous nous efforçons de couvrir la majorité des demandes courantes via notre site et nos guides.
Nous améliorons également en continu notre système de facturation en vue d'offrir une excellente expérience utilisateur.
Pour toute demande, nos équipes support sont bien entendu à votre disposition par téléphone ou par ticket, via le Live chat ou les réseaux sociaux.
Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
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