CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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Lees wat reviewers zeggen
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... Toon meer
Bedrijf heeft geantwoord
Problème de sauvegarde snapshot. OVH à identifié le problème rapidement et m'a donné une solution car il avait un conflit entre Cpanel et la sauvegarde(snapshot). Service technique avec une très b... Toon meer
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Canada
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3,6
Gemiddeld
156 reviews
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Terminating a server being replaced
I requested to terminate a server which was replaced by a new one; initially I was asked multiple times the reason however after a quick back-and-forth the request was fullfilled.
27 maart 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Paolo,
The entire OVHcloud technical team thanks you for your feedback on Trustpilot.
We appreciate your comments and continuously strive to improve our processes to make our interactions smoother and more efficient.
We are glad we could fulfill your request and remain at your disposal for any further questions or assistance.
Thank you for choosing OVHcloud and for your trust.
Best regards,
Dieynaba K.
Stay away from OVH….horrible
Our VPS 8 core 8GB Ram server with OVH was setup on Friday, we noticed immediately that the load was high with nothing on it. We figured it might be an issue with updates etc.
We wrote a ticket to support and we left it overnight and came back Saturday morning with the same issues. Contacted sales and support. No response. The sales department left us on hold and then came back saying they were having internal issues and hung up. Support did not respond period.
We terminated our account immediately. Server was not live for more than 24 hours.
We requested a refund. On Monday morning, we received a ticket response to the cancellation (not the high load - still no response on that), saying they could not offer a refund and they could help with the cancellation.
Stay away from OVH. They are not worth it.
21 maart 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Chris,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course at your disposal by phone or ticket (24:00 to 48:00), via Live Chat (7 days a week) or social networks (Monday to Friday from 8:00 to 18:00).
In order to analyze the difficulties and if you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
A Testament to Good Values and Customer Commitment
The team took care in understanding the circumstances and demonstrated flexibility and care. As a developer and small business owner this means a lot and earns my loyalty through its good values and professional ethics.
17 maart 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Martin,
Thank you for taking the time to share this very positive feedback and for your loyalty.
I am delighted that our teams have met your expectations. We do our best to offer you quality support to help you about your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Great hosting for an affordable price
OVH Cloud is a great hosting provider for affordable yet high spec hosting.
Their only downside is their support is usually slow & provides copy/paste responses, taking many interactions to resolve issues.
24 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Nick,
Thank you for sharing your feedback and experience with Trustpilot.
At OVHcloud, we are constantly committed to improving our services and support, including reducing the time it takes to process your requests.
We also strive to handle the bulk of frequent requests through our website and guides.
If you experience any difficulties using these resources, our support teams are of course available by phone or ticket (24 to 48 hours), live chat (7 days a week) or via social media (Monday to Friday, 8:00 a.m. to 6:00 p.m.) as indicated in our General Terms and Conditions of Service.
Thank you for your understanding and patience.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
I have been an OVH customer since…
I have been an OVH customer since January 2021, spending more than $300 every month on cloud services. This month, OVH suddenly closed my account, citing a Spamhaus complaint that had nothing to do with me. Despite my attempts to clarify the situation, their support team provided no real explanation or resolution and their abuse team doesn't answer.
They chose to shut down my account without warning or investigation. No due process, no appeal, just an abrupt termination—effectively locking me out of services I paid for.
If you're running critical infrastructure, think twice before trusting OVH. They can terminate your account without proper evidence or a fair chance to defend yourself. Their handling of this situation has been unprofessional, and their customer service is non-existent.
Avoid OVH unless you’re willing to risk losing your services without justification.
5 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Mehdi!
We are sorry to hear about your account closure.
At OVHcloud, abuse is treated with the utmost seriousness. Any use contrary to our terms may result in a warning or more.
No service outage occurs without prior notification.
Taking this opportunity, I would like to request more information about accounts concerned and review in detail all cases.
You have received a request, please, answer this request with your company's OVHcloud ID(aa0000-ovh or 0000-0000-00), full name, e-mail, and phone number assigned to your ID.
Have a nice day,
Homéfa S.
Extremely difficult to cancel
Extremely difficult to cancel. I keep getting billed and support is not very helpful. We are not using them for several months but can't get to cancel the billing.
15 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello John,
Thank you for sharing your experience with us on Trustpilot. We are sorry to hear that you have had difficulties with our interface.
We take your feedback very seriously and are committed to continually improving our service to offer an optimal user experience.
I have sent you a request for information to analyze the situation. Please respond by providing the ID of your OVHcloud account, which can be found in the emails you received (for example, xx12345-ovh).
[EDIT : I wanted to thank you for providing me with the necessary information. I have reviewed the situation and have created a new ticket on your account to finalise the cancellation of your services and ensure that no further invoices are generated. In addition, I have requested a refund for your last two invoices, as you contacted us for assistance on 19 December 2024. I'm confident that my colleagues will find a solution that meets your needs.]
We understand that ease of use are key factors in choosing a service provider.
We are continuously working to improve these aspects of our service and thank you for giving us the opportunity to do so.
Best regards,
Dieynaba K.
Great service
I used to run Minecraft servers using OVH dedicated servers 10 years ago, we pushed them hard, always reliable to this day top tier server I've ever used
Now I have a VPS server and its great never had a issue great uptime, fast and responsive, good upload/download speeds.
13 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with your VPS services.
We do our utmost to offer high-performance services and quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Best regards,
Maxime.R
Stay Far Away!!!!
Stay Far Away!!!!
These charged me upon sign up without my knowledge or consent. 16 days later, I notice it on my bank statement and investigate.
When I contacted support they sent me the link of my "orders" which were empty, when I reported the issue, they asked to refresh and magic, here there were...
Used every excuse in the book to not give the money back despite the fact I very obviously never used a service I did not know they billed me for??
The CS person was rude and did not care for a second to help.
She closed the chat as soon as I questioned and asked for proof of consent on the payments.
Worst CS experience I every had. I will make sure never to touch anything OVH related and so should you!
13 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Tanguy,
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered with our billing process and customer support. We understand how frustrating this situation must be, and we take your feedback very seriously.
We are committed to improving our services and ensuring a better user experience for all our customers. To further investigate your case, I’ve sent you a request for more information. Please respond by providing your OVHcloud account identifier, which can be found in the email you received (e.g., xx12345-ovh).
[EDIT : Thank you for sharing the information. After reviewing the details, I couldn’t find any support requests related to payment errors for the services. If you want an analyse for this topic, please create a support ticket so we can help you further.
That being saidI did see a request about domain name transfer. My colleagues have already replied to this, please check their response and let them know if you need any further clarification or more assistance.]
We appreciate the opportunity to do so.
Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Best regards,
Dieynaba K.
STAY FAR AWAY
STAY FAR AWAY - If you don't click the link they give you within 7 days (people are busy) they will want you to self care the server so you can re-install the OS yourself just to gain access to a new password. Technical support is only available via extra payment which i am fine with, however if you can't even access your account the customer service team should be bending over backwards to help you. I find it totally un-reasonable that they would treat new customers that way and I would highly recommend thinking about using them. Not polite, not very freindly and the attitude that they are doing you a favor by providing you the opportunity to give them money. STAY FAR FAR AWAY. Again all because we had an assistant sign up for the service in advance for planning, then the link expired after 7 days. You are on your own now. That isn't normal.
10 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello David,
Thank you for reaching out to us regarding this situation. We are truly sorry to hear about the difficulties you encountered with our support and service activation.
At OVHcloud, we continuously strive to improve our services and support to provide the best possible user experience.
I have just sent you a request for additional information to analyze your situation. Please respond by providing your OVHcloud account ID (xx12345-ovh), which can be found in the email you received.
[EDIT: Thank you for your cooperation. I understand that the situation may be urgent, and I want to assure you that our main goal is to help you as best as we can. I’ve just checked your current request on your customer account, and I can see that my colleagues are waiting for your response so we can continue assisting you with your situation.]
Your feedback on Trustpilot helps us identify areas for improvement, and we take it seriously. That is why I have reached out to gather more details and better understand the challenges you faced.
We appreciate your time and look forward to assisting you further.
Best regards,
Dieynaba K.
Los servicios que brindan son de primera
Los servicios que brindan son de primera y se adapta al bolsillo y necesidades de cada empresa, la estabilidad de los servicios es muy buena, en todo el tiempo que he usado sus servicios no he tenido problemas de ningún tipo. Claro que es importante resaltar que debes seguir las sugerencias e indicaciones de seguridad para así evitar eventualidades en lo que a seguridad se refiere, también es importante evaluar y hacer un análisis del servicio que requieres ya que si no es lo que necesitas y te quedas corto, tendrás problemas en el servicio, pero eso es mera responsabilidad tuya, debes asesorarte con un profesional en el ámbito.
7 februari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hola Alejandro,
Gracias por tomarte el tiempo de compartirnos tus comentarios positivos sobre tu experiencia con nuestro servicio de asistencia.
Hacemos todo lo posible para ofrecerte un servicio eficiente y una asistencia de calidad a tu entera disposición.
Todo el equipo de asistencia de OVHcloud está disponible en caso de necesidad en todos nuestros canales, ya sea por teléfono o ticket, a través del chat en directo o de las redes sociales.
Atentamente,
Maxime.R
Support never responds
I've tried 4 times to contact OVH abuse to report a site hosting illegal materials. Cloudflare verified that the IP the material is hosted on is with OVH. They have ignored the complains and allowed it to continue for months.
5 december 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Adam,
Thank you for reviewing Trustpilot. We are sorry for the inconvenience.
I am sending you our guide to assist you in reporting this email: https://www.ovhcloud.com/en/abuse/terms-and-conditions/
Please note that when an address is hidden by an intermediary such as “Cloudflare” for example, you must report the abuse to them.
In this type of situation, “Cloudflare” can then contact “OVHcloud”, or directly send you the IP address you need to enter on our “OVHcloud” form (depending on which subsidiary clicks on the flag in the top left-hand corner): https://www.ovhcloud.com/en/abuse/
Upon receipt, our teams will be able to act on these “Abuses” with the various stakeholders as soon as possible when the declaration is in conformity.
Thank you for your understanding and patience.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
Fast and clear details support.
31 januari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Hugo,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to provide quality and fast support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
J'ai manqué le moment pour empêcher la…
J'ai manqué le moment pour empêcher la résiliation de mon renouvellement automatique. Le support a pu m'aider avec ce probleme et tout est parfait!
19 januari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Bonjour Alex,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
OVH support has been very helpful in…
OVH support has been very helpful in solving my case
10 januari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
Thank you for your positive feedback regarding our assistance.
We strive to provide excellent customer service and are glad to hear that we met your expectations.
We remain at your disposal on all of our channels, whether it be by phone or ticket, via live chat or social media.
Best regards,
Dieynaba K.
Poor support and no regards for clients
I manage about 35 domain names. For the first time, I had to use OVH because the .mobi for the domain can only be managed from a few registrar. GoDaddy's price was simply ridiculous. So, I followed the instructions on how to transfer a domain to OVH (like I have done a lot with my regular registrar). Because "privacy" was not deactivated with the old registrar, I got an email saying that the operation was cancelled. Fine, I'll correct the situation on my side and restart the process for the transfer. Via Chat, no response, no way to restart the process. Finally got an answer the next day that they weren't not able to restart the process because they already paid the old registar. As per the answer, I had to restart the process and pay for the transfer again. Since the service was not rendered, I asked for the refund but, again, I was told they could not because the service was already paid to the other registrar. With my regular registrar, when something like this happens, I just ask them to restart the process via Chat and, bam, it's done. But OVH, apparently works by other rules than normal companies. Very poor support, information is hard to find on their website and, apparently, they like to charge people for services that they don't deliver !!!
Update 25-01-07 : waiting for your answer. Account cp332005-ovh
Update 25-01-21 : finally got the full refund of the service (domain transfer) that never worked. Not sure if I would have been if I had not written this review. Doesn't change my opinion of what happened. So, still 1 star and still would not recommend them to anybody.
21 december 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Pierre!
We are sorry to read such a feedback regarding the transfer of your domain name.
At OVHcloud, each user has the option to restart their transfer process for reasons such as a missing or incorrect transfer code.
However, a transfer is also governed by the rules of the registers.
Anxious to understand what happened during the transfer, I have just sent you a request for information.
You can answer by giving me your OVHcloud account ID (xx12345-ovh).
Best regards,
Homéfa S.
terrible company
26 november 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Karim,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : I would like to get back to you. I see that you have not responded to the request for information that I was able to send you by email.
If necessary, I'm still available to discuss the processing of your request and to help you.
Regards,
Maxime.R
Aun no entregan lo que compre (No lo compren)
Aun no entregan lo que compre
Pésimo servicio me han retrasado ventas y posibles clientes que tenia se han ido a otro servicios por culpa de este deficiente y nefasto servicios que tienen.
Seguimiento del pedido n.º 18204768
Me comunique con soporte 4 veces y ahora me dicen otro posible eta que en 2 días cuanta falsedad en ese servicios ni saben ya cuando entregan lo que uno compra.
numero cliente 1780-3098-63
14 november 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
Thank you for sharing your review via our TrustPilot page. We apologize for the inconvenience caused by the delay in delivery of your order.
I would like to point out that the delivery time displayed on our website is an estimate. OVHcloud makes every effort to meet these deadlines and reduce order durations. However, a stock shortage may impact rapid delivery of the service.
This delay is due to a stock shortage for a component of the dedicated server you ordered. We have several orders that are affected and our data center technicians are doing everything possible to activate the servers as soon as possible.
We have an estimated delivery date of November 29 for your dedicated server. I reiterate my apologies for this inconvenience.
Regards,
Maxime.R
Freshly purchased a simple web hosting…
Freshly purchased a simple web hosting plan. 24h after deployment I realize the IP of the server where my one page website was hosted had been blacklisted everywhere. Customer service are simply unable to understand that they should be monitoring server IPs and that they should not deploy server (even shared ones) on these IPs. Not only that, but after going back and forth for 4 days, no one at OVH seemed to want to address the issue. All the agent wanted from me was to jump on a VPS (Virtual Private Server) or a dedicated server. To host a simple HTML form. 1 page. Seriously. The cherry on top was that all web hosting plans force you to buy a free domain (even if you already have one with them...) and after 7 days, I am only offered a partial refund. There dedicated servers may be fine for some folks. But don't trust their cloud offering much less their capabilities at maintaining their IPs. 100% would not recommend. If OVH wants to gain a better reputation, they need to admit their faults, monitor their IPs, and just care even just a little about their customer. And don't tell someone you can't change an IP, or migrate a service/server to a different one. When all you have to do is unrack that stainless steel plate, walk to a different rack and rack it. Then mark the IP as blacklisted, and don't rack any server in that slot until the IP is unlisted.
EDIT: The fact that it is a shared service does not justify the blacklisted IP. OVH on shared services should be using multiple IPs to circumvent the potential blacklisting. Same services multiples IP. That way you can easily change the blacklisted IPs while you are trying to resolve the issues. Therefore, your customers would not be experiencing the issues I have been. Maybe OVH should rethink their shared infrastructure. At the end of the day, on day 1 I experienced the issue. How do you think I can perceive OVH's capacity to provide such services. When OVH won't even take the most obvious approach to this issue. OVH needs to maintain their IPs. Finally in regards to the full refund. The Consumer Protection Act protected my client in this particular case. By not making the skip button obvious (putting it in a odd place and with a much different style then any other buttons in the interface to make sure it is not seen) you are forcing consumers into free offers which even if they are personalized item, remain free. Thus you cannot claim a value on the item. OVH was completely off the Consumer Protection Act and that is why OVH finally decided to refund the total paid. Not because it is an exceptional service. Also, the fact that if I want to move a purchase domain, I have to register it a second time, makes it an unpersonalized item. Since I need to repurchase it all over. You are trying to shift the blame here to protect OVH's interest. Instead of acknowledging OVH's faults and trying to find solutions. That is the core problem with OVH. Accountability.
23 oktober 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello,
Thank you for taking the time to submit your review on Trustpilot.
I am sorry for the difficulties encountered with your services and our support. We are constantly improving our services and support to deliver an excellent user experience.
In order to analyze the situation encountered with your hosting IP, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
If you wish to purchase shared hosting, you can do that without a domain name by clicking on "Skip this step" in the top right-hand corner of the page when you choose your options at step 2 of the order process.
Best regards,
Virginie.D
[EDIT] 21/11/2024,
Hello,
Thank you for the information provided.
I see on your ticket CS10322844 that the blacklisted IP has been reported to our administrators. However, we don't have a deblacklisting deadline. I am sorry about that.
The service you have chosen is a shared service. This is why my colleague suggested that you opt for a VPS to obtain a dedicated IP. For a VPS, the reputation of your IP is only linked to your own use.
As a result of my colleague's intervention, your order was completely refunded instead of just the hosting. As mentioned by my colleague from claim service, this commercial gesture is an exception.
I am sorry that these solutions don't suit you.
Best regards,
Virginie.D
[EDIT] 28/11/2024,
Hello,
I take note of the update made on your message.
Trustpilot reviews help us to identify the topics for improvement. I can assure you that your feedback will be analysed to ensure an excellent user experience.
I would also like to confirm that the commercial gesture made on your entire invoice was made exceptionally for reasons of customer satisfaction. No notion of consumer protection was involved in the choice made by our claim team.
Best regards,
Virginie.D
Contraté una VPS pero no me entregaron…
Contraté una VPS pero no me entregaron nada, me devolvieron un correo diciendo que mi cuenta no paso la verificación, no dan una razón, no dan un motivo y sobre todo no dan opción para obtener un reembolso del servicio ya pagado.
Si tienen la oportunidad de trabajar con OVHCloud NO LO HAGAS -.-
3 november 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello Jorge,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
I would like to point out that if a manual order verification must be carried out by OVHcloud, the payment is not taken.
It is a simple bank imprint that expires automatically (9 to 15 days for a payment by credit card and 21 to 29 days for a Paypal payment).
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/es-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043031
Regards,
Maxime.R
The worst IT Services provider I have ever seen
The worst IT Services provider I have ever seen. And I'm fullstack developer with devops skils for a 10 year. Register a new account for my client, add my own payment card. Order a domain for a 10 years, and there was a promotion for 1 year cheap VPS. About 170-180$ in tottal. They get money from my payment card. Next day both orders was canceled. About 1 hour I had search for an UI to send a ticket to support. next day had a responce, like "your account info required to be the same as your payment info". your money will be come back after ~3-14 days.
...I make services for a clients, all included, just send them a bills about where and how much I had spend money.
oooh. ok. have ask my client, he's agree to add his payment card. 3-d try, 10$ prepay, money send, order cancelled. Payment 10$ with my Paypal-cancelled. Trying to activate "Public Cloud Project" to buy a VPS-cancelled. Support, HELP! send a new ticket. Send my customer ID, my ID, my bank statement, my own email account at OVH(about 4-5 years ago I had use them). Asking them to enable "Public Cloud Project" so I can by a VPS.
...and you know what? I got a responce: "your money came back after ~3-14 days". same as in previos ticket. sick! write a resp, that I know, that my money will came back(and now I'm not sure, because the is a looot about the same trouble all around a world). I know, but, please, activate my "Public Cloud Project", so I try to buy a VPS(it's impossible if the project is in discovery mode as far as I know. And with a those sick UI, I cannot be 100% sure).
and the finished line, a support resp:
"
Regarding the error 906.
Unfortunately, I regret to inform you that you are not allowed to create any public cloud project. This decision comes from our Validation department and can not be changed.
I can only advise you to use other services (VPS, dedicated servers...) to improve your score and be allowed to create public cloud projects again.
"
in other words - buy a VPS at the project, that we did not want to activate for you, and make a payment that we will cancelled in a next day.
-10 score point. Guys, it's a top of stupidy I ever met at support!
PS.
"To resolve this issue, please use a payment method that offers all the necessary guarantees in terms of security for the transaction." - IS THIS NOT EHOUGHT ?
1. - my customer: payment card + ID ?
2. - developer: payment card + ID + bank statement ?
3. - developer: Paypal
all orders with this payment methods was cancelled.
Isn't it obvious that when a person buys a domain for 10 years, they are not playing games with you?
My Customer code
2000-3467-68
orders: 18042686, 18042692, 18045285
ps. in about a 10 days my money came back from cancelled orders
15 oktober 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Canada
Hello ZionSky,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continuously improving our billing system to provide an excellent user experience when placing orders.
There are several reasons why an order may be rejected. To resolve this issue, please use a payment method that offers all the necessary guarantees in terms of security for the transaction.
When this happens, you can see a bank “pre-authorization” on the rejected payment method that will expire within 9 to 14 days and on PayPal within 21 to 29 days from the date your order was placed.
We are sorry for the situation, unfortunately OVHcloud cannot act on these banking deadlines and we invite our customers to contact the bank in order to shorten these deadlines.
In order to analyze the exchange with our support team, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh. If you have a pending request, I can restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
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