Il supporto telefonico è stato davvero ottimo: cortese, disponibile e risolutivo. Purtroppo non posso dire lo stesso dell’intera esperienza, perché per recuperare una password sono stati necessari qua... Toon meer
Locatie
Wijzig locatieVia Carlo Imbonati 18, 20159 Milano, Lombardia, IT
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Lees wat reviewers zeggen
Mi hanno cancellato tutti i record DNS del mio dominio senza motivo (rinnovo eseguito con successo 2 settimane fà), quando li ho contattati mi hanno risposto i soliti incompetenti con supponenza dicen... Toon meer
Bedrijf heeft geantwoord
Scrivo per ringraziare la Signora Rosario per l'assistenza tecnica ricevuta su ticket CS15233158. Gentile, precisa, efficiente. Ha saputo trovare una soluzione rapida al problema che avevo semplifican... Toon meer
Bedrijf heeft geantwoord
mi disturba parecchio che IO ho un problema con il browser (e lo risolverò) e queto mi obbliga a entrare nel sito in incognito per poter usufruire dei servizi. comunque ho chiamato l'assistenza perchè... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Italy
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Via Carlo Imbonati 18, 20159, Milano, Lombardia, Italië
4,4
Uitstekend
63 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Problem solving rapido e risolutivo
Scrivo per ringraziare la Signora Rosario per l'assistenza tecnica ricevuta su ticket CS15233158. Gentile, precisa, efficiente. Ha saputo trovare una soluzione rapida al problema che avevo semplificandomi l'iter. E' così che deve essere un'assistenza: capire il problema, non complicare la vita al cliente e risolverlo! Già in passato avevo parlato con un altro tecnico OVH molto competente che mi aveva aiutato trovando una soluzione. Entrambi i casi non erano compresi nei tutorial online.
23 februari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
supporto tecnico e amministrativo…
supporto tecnico e amministrativo pronto e puntuale
18 februari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Riccardo,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
100% efficienza
Hanno risolto un problema anche se causato dal vecchio registrar di un dominio
12 februari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Samuel,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Importante il supporto al cliente Ticket Numero CS14623632
siamo contenti per il supporto clienti ricevuto, hanno preso in considerazione le molte realtà che abbiamo con loro e ci sono venuti incontro in modo umano, su una problematica che abbiamo avuto. Grazie.
2 februari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Stefania,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Risposta cordiale
Risposta cordiale, che non ha risolto il mio problema ma mi ha dato informazioni utili al reperimento della soluzione
4 februari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Giuseppe,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Accounting fast and reliable
Few days after I had opened ticket CS15073371 regarding invoice issues I received full satisfactory answer.
27 januari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Roberto,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that our team has been able to provide you with effective and satisfactory support.
At OVHcloud, we strive to continuously improve our customer service and the quality of our communications.
Your satisfaction is our priority and we are pleased to see that our efforts are bearing fruit.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
ticket CS15026443
ticket CS15026443: team del supporto rapido nelle risposte e nella soluzione del problema
23 januari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Luca,
We would like to thank the entire OVHcloud team for taking the time to share their experience. We are grateful for their trust and for choosing our services.
We are pleased to hear that our support team was quick to respond and resolve the issue. This is exactly what we strive to do every day: help our customers resolve their issues efficiently and quickly.
Customer satisfaction is paramount to us, and we continually work to improve our services and support. Our team is always available to help and answer questions through phone, ticket, live chat, or social media.
Thank you again for your collaboration and for sharing your experience. If you need further assistance, please do not hesitate to contact us.
Best regards,
Dieynaba K.
Ho avuto bisogno del supporto negli…
Ho avuto bisogno del supporto negli ultimi giorni dell'anno, e, nonostante siano giorni un pò particolari, i problemi sono stati risolti senza troppe lungaggini.
Ho dovuto chiamare anche il servizio clienti e l'operatore che mi ha risposto al telefono è stato gentile e professionale.
Grazie.
2 januari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Gerry,
We appreciate your feedback about our support during the final days of the year. It's encouraging to hear that our team was able to address your concerns promptly, despite the holiday period.
Your positive experience with our customer service representative is particularly valuable to us. We aim to provide professional and friendly assistance, and we're glad to hear that our operator delivered on this.
If you have any other concerns or need additional help, please feel free to reach out to us. We're always here to assist you.
Best regards,
Homéfa S.
Rapidità ed efficienza
Il servizio clienti è stato eccezionale nel ripristinare un mio errore che avrebbe causato non pochi danni. Con velocità e competenza sono intervenuti per risolvere un grosso problema.
I miei complimenti allo staff per essere intervenuti prontamente alla segnalazione di incidente CS14696481.
2 januari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Alessandro,
We're thrilled to hear about your positive experience with our customer service.
Your feedback about our team's speed and efficiency in resolving your critical issue is greatly appreciated. We understand how important it is to act quickly in such situations, and we're proud that our team was able to prevent potential damage.
Your compliments will be passed on to the team, and we'll continue to strive for excellence in our service.
If you have any other concerns or need further assistance, please don't hesitate to reach out to us. We're here to support you.
Best regards,
Homéfa S.
disponibilità e gentilezza
disponibilità e gentilezza. l'assistenza umana è sempre preferibile a quella robotica.
2 januari 2026
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Rob,
I take the liberty of replying to you in English. I hope this is okay with you.
Thank you so much for your positive feedback!
We’re delighted to hear that you appreciated the availability and kindness of our support team.
At OVHcloud, we truly value the human aspect of our assistance — your words encourage us to keep moving in that direction.
Thank you again for your trust, and please don’t hesitate to reach out anytime.
Our team remains available by phone, ticket, live chat, or through our social media channels.
Best regards,
Dieynaba K.
Veloci e precisi anche con livello base
Per correggere una configurazione data da una mia interpretazione errata (rif. CS12940744) ho provato a seguire le indicazioni ricevute scontrandomi successivamente con un problema tecnico. Nonostante il livello base del servizio acquistato l'assistenza è stata veloce e precisa portandomi alla soluzione del problema.
27 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Stefano,
Thank you for taking the time to submit your feedback on Trustpilot.
We are pleased to hear that our support team has been able to help you resolve your issues quickly and effectively.
We are constantly looking for ways to improve our documentation and guides, to reduce the risk of misinterpretation, and to facilitate the use of our services. Your feedback is very helpful to us in achieving this goal.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Competence and kindness
Competence and kindness
Ticket # CS12863781
21 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Dino
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to hear that you have been satisfied with the skill and kindness of our support team.
This is exactly what we aim to offer our customers: quality service and a positive user experience.
We are constantly improving our services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
For any additional requests, our technicians are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Supporto commerciale
Soddisfatta una mia esigenza in tempi brevissimi e con una comunicazione chiara e cordiale.
14 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Buongiorno,
La ringrazio per aver condiviso la sua esperienza con noi. Siamo felici di sapere che il nostro team è riuscito a soddisfare la sua esigenza in tempi brevissimi e con una comunicazione chiara e cordiale.
Apprezziamo particolarmente la sua menzione della nostra capacità di rispondere rapidamente e in modo chiaro alle sue necessità. Questo è esattamente ciò che ci impegniamo a fare ogni giorno per garantire la massima soddisfazione dei nostri clienti.
Il suo feedback è prezioso per noi, poiché ci aiuta a migliorare costantemente i nostri servizi e a garantire che i nostri clienti ricevano sempre il meglio. Se ha bisogno di ulteriore assistenza o ha altre esigenze, non esiti a contattarci tramite telefono, ticket, livechat o i nostri canali di assistenza.
La ringrazio nuovamente per la sua fiducia in noi e per aver scelto OVHcloud.
Cordiali saluti,
Dieynaba K.
Andrea mi ha aiutato a risolvere…
Andrea mi ha aiutato a risolvere brillantemente il ticket CS12692100.
10 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime R.
Rapida soluzione di problema amministrativo
Avevo un problema amministrativo e ho contattato telefonicamente l'assistenza. La risposta alla chiamata è stata pronta e l'operatore con gentilezza e competenza mi ha risolto rapidamente il problema.
10 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
Thank you for taking the time to upload your experience to Trustpilot
We are pleased that our advisors were able to resolve the situation quickly and effectively.
We are especially proud of the courtesy and skill of our teams and we will pass your feedback on to the operator who helped you.
This encourages us to continue to improve our service and offer an optimal user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
problematica WHOIS
supporto scrupoloso e rapido, ottima comunicatività , risoluzione definitiva. Grazie ad Andrea D. per aver seguito il ticket CS12634224.
7 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello,
The entire OVHcloud technical team thanks you for your positive review on Trustpilot.
We’re delighted to hear that our support team was able to meet your expectations, especially regarding the WHOIS issue.
Your message will be shared with Andrea, who will be very happy to read your kind words and appreciation.
We remain at your full disposal for any further questions or assistance by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Utilizzo vari servizi da anni
Utilizzo vari servizi di Domini, Hosting e VPS da anni, non ho mai avuto particolari problemi.
L'assistenza mi ha sempre risposto e risolto i problemi in tempi brevi.
Anche economicamente trovo i prezzi onesti.
6 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Giuseppe,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects at every stage.
Best regards,
Homéfa S.
OVHCloud is a diamond in the rough; don’t fret, don’t hesitate.
I’ve been an OVHCloud customer for nearly two decades, and their service consistently delivers exceptional value, even more with their competitive pricing. While their network setup can be a bit complex at first, once you learn the ropes, there are many powerful features to leverage.
I have found that approaching Customer Support chat with clear details and a technical mindset really helps; being specific and speaking their language streamlines the process. Adding a touch of nerdy humor to the conversation makes the experience more relaxed and enjoyable both ways, too. When I’ve encountered tricky issues, support agents have either resolved them quickly or escalated them to Level 2 when needed.
A special thanks to Vitor and Andrea for their outstanding help today. Their professionalism and customer focus are precisely why I’m leaving this review. They truly earned these five stars. Kudos to both!
5 november 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Keijo,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are proud that you have found our customer support helpful and effective, especially when you have encountered complex situations.
We will pass on your thanks to Vitor and Andrea, who will be delighted to know that their help has been appreciated.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust and wishes you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Extremely Negative Experience
Extremely Negative Experience
I do not recommend OVH for domain and hosting management.
The renewal system is deliberately unclear and designed in a way that easily misleads users.
The platform allows you to renew both hosting and domain for three years, but in reality not even one year is actually applied to the domain. The entire amount is automatically refunded, and the domain is canceled, leaving you without service.
This setup forces the customer to pay an additional “redemption fee” to recover the domain and then renew it again yearly, effectively paying more than double the original cost.
The customer service provides no real solutions, only repeating rules and sending links, completely ignoring how unreasonable and non-transparent the whole process is.
In short: a terrible experience, no clarity, and zero customer protection.
I strongly advise against using OVH if you expect a serious and reliable service.
16 oktober 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Alice vittoria,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
Regards,
Maxime.R
Supporto clienti disponibile ed…
Supporto clienti disponibile ed orientato alla soluzione
4 september 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Italy
Hello Lucas=,
Thank you for these stars and this comment that will delight our teams.
At OVHcloud, we are committed to providing you with quality services and support.
All our teams thank you for your trust.
Best regards,
Homéfa S.
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