Own Guitar Picks 

The whole process was seamless and straightforward from the start - designing and creating my own bespoke guitar picks on the website to receiving them in the post 1 week later. These were a present for a bass-playing friend and he loved them.

Ordered 2 pick guards and 1 set of custom picks over 2 weeks ago. When tracking the order it only ever says processing. Tried to reach out via multiple emails to different addresses linked on their website, called, sent in website chats, and used their ai chat for assistance. No responses from anything, 0 way of making contact. Likely a scam, I now have to contact my bank and attempt to retrieve my stolen funds (over $100US).

Honestly, I'm kinda surprised by the amount of negative reviews here, but I also kinda get it. First of all their website shows that they have like 4.6 Trustpilot score when in reality it's like 2.3 so that's already a legitimate scam. However all things considered, my order was sent very quickly, no tracking or anything so I was kinda suspicious, but not long after, 10 days to be precise, I've received my smallish order of 75 custom picks and everything seems to be as they should.
The only thing that comes to mind, why other people have had worse experiences is that they are not in Europe, and that's why they are having trouble, but I do believe their customer service is absolutely non existent, wouldn't surprise me one bit.
Took one star off because of the fraudulent Trustpilot score on their site.

Ordered some custom Dunlop picks on a Sunday night in the UK and they were delivered within 3 days, quality is great and would use them again

I placed an order on 09/05 and it's now 9/18 and I haven't received any update on my order. The website says orders are printed within 24hours. It just says "processing". I've contacted them via email, their website contact form and I even tried to leave messages/comments on their social media but I haven't received any response. I'm pretty sure I got scammed and now I have to deal with the bank to try and resolve this.

Absolutely zero customer service. After an urgent order was stuck at "Processing" for weeks, I tried to contact them by phone and email dozens of times to get an update about the status of the order. No one ever answered my calls or replied to my emails. I tried to cancel the order and no one ever replied. DO NOT USE THIS COMPANY!

I've ordered a few picks with tracking code
The email comes confirming my order, but with no tracking whatsoever. Its been more than a month that i tried to contact them and have no received anything. At this point im not sure if they sent anything at all and I got scammed
I tried calling multiple times it goes to voicemail
The email shown in the site doesnt exist

Que llegen los paquetes bien a su destino, compré un lote de púas y oh sorpresa , el sobre ha venido vacío. Nadie me da una solución

Just tried to fit custom pick guard and its way out of spec. Pics were taken today and lined up 1 screw hole with others way out of spec as well. Half moon shape at selector / volume plate is 3mm out and is also 3mm out at horizontal cut away at bridge plate. lined up screw hole at neck and every other screw hole is also 3mm out of spec. Company not answering e mails. Today was the first chance to fit it and for the money paid, disappointed doesn’t come close and looking for refund to suit.

Ordered some picks. Design was OK but all wonky and non-centred. You could even see a black outline on the edge of the pick template on a large batch of plectrums. Whole batch ruined.

Q&A non-existent. No care for detail (as of late). Previous orders were great but not any more. No response from seller anymore. Basically refused to help me or even address the situation. Very sad.

Used to think this company was very reliable but I'm sorry to say that I cannot recommend them to anyone anymore.

Delivery Delay and communication is really the lack of this shop.

Ho ordinato dei plettri e non sono mai arrivati, ho chiamato (il numero è inutile e ti prende in giro solo per poi dirti di scrivere una mail), scritto mail (mail inutile con cui ti mandano solo newsletter), nessuna risposta, sono stato ignorato completamente, sconsiglio vivamente di affidarsi a questo sito, proverò a chiedere un rimborso appoggiandomi a paypal
-Ordine #IT2024-1252-

Bad Job, our guitar was not good

I ordered a custom guitar for a leaving pilot of our unit in the air force on 5th of September. His farewell will be next week on 2nd of October. I told the company that the guitar was supposed to be a gift, that I wanted to get a status update of my order and I also wanted to know if we will get the guitar until his farewell.

After lots of unanswered requests about my order it got cancelled today. No cashback and no guitar for a leaving comrade.

I never had such a bad experience with any other company. Thank you for nothing.

To your answer: "Reply from Own Guitar Picks
4 hours ago

The refund is made but that takes about 2 days. The picks were already send out. Also wrapping a guitar takes about 3 weeks.
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Just send me the guitar and reply to my requests instead of ignoring me and withdrawing your offer. Still terribly disappointing.

I designed my picks relatively easily but the material I wanted was not available in the shape I wanted - for many years I have used 1.52mm Acetyl, equilateral triangle custom printed picks from Clayton USA. OGP call this shape 'bass pick' and the max size 1.5mm in celluloid. I abandoned celluloid in the '90s as, with luck, they last one gig and cover the guitar in powder. However, I wanted some promo picks, so not really an issue. The picks are pretty good in reality, except I would have liked a 'proof' of what the pick would look like - part of my design (black signature on a white background) now looks washed out and virtually invisible. I'm happy with the rest. I chose Own Picks due to the speed of delivery and because it has a "co.uk" extension, naively believing that this implied GB VAT registration - eBay do it and the European side of that enterprise is also based in The Netherlands - so my order of vanity picks at about £1 each has resulted in a significant hike once VAT and Royal Mail's 'handling charge' has been factored in - and for something I'm not 100% happy with. The speed of delivery was also slowed by the tax collection process. So, it's back to Clayton for picks that don't wear out........

Fantastic service from Michael!

I enquired with a tight turnaround and he did his best to speed up the process for me. Being a small order, he was able to print a small run of double sided plectrums in double quick time and get them shipped for me.

I look forward to receiving them and will use again in future!

Cannot understand all the bad reviews this company has. I ordered custom plectrums (different print on each side) a week ago to be sent to me here in the UK.. At first I was a little worried as I hadn't had even a "order recieved" email, so I contacted the company directly. I immediately had a reply from Michael Kenis CEO, not a generic one, but one answering my specific queries.. He advised me to check my spam box.. there they were! Two emails, one confirming my order and the other giving me tracking information. One week later and the postman was pushing them through my letterbox.. PERFECT, 100% satisfied. Will definitely be ordering again. Makes a lot of the bad reviews a little suspect! Thank you Michael Kenis and Own Guitar Picks

After placing a successful initial order of 100 NFC guitar picks I placed a follow up order for 250 picks (note this number carefully).

I placed the order on the Wednesday 28th March. Paying an additional £35 for expedited delivery - within 48 hours.

The first order had arrived within 48 hours, so I'd hoped for this order to make it just in time before the Friday to Monday (inclusive) holiday break in the Netherlands.

The order did not arrive and appeared to be stuck in a pending state on their site.

I tried contacting the company. Leaving 4 voicemails sending 3 emails with no response.

Eventually I manage to stir them to life by commenting on their instagram posts asking them to get in touch.

The order was eventually dispatched last Friday (3rd April). 9 days after it was placed.

The company still charged me the full next day delivery charge. No offer refund the now obsolete 48 hour delivery.

Despite the web domain being in the UK the company has no UK tax status and the deliveries to the UK will be counted as imports. This means you should expect an additional tarriff charge. There is no mention of this at checkout so beware. I had to pay an additional £65 for DHL to complete the delivery, by this stage it was 10 days late.

To add insult to injury only 197 of the 250 picks that I had paid for were contained in this package. 198 if you include one pick printed on totally different much lower quality plastic.

Note: I'd payed the import tax on all 250. So £15+ sacrificed to the customs gods.

I've seen this company dismiss these complaints and claims off handedly. I can evidence every statement in this review. Please contact my twitter social is 0xjck if you it would be helpful for me to share.

Ordered customised drumsticks. Website constantly set all of the info I put in back to basics every time I tried to check out. Took hours just trying to get it to hold the data I input to be engraved on the drumsticks. When they eventually arrived they were printed and not engraved. Contacted the company to advise this and they were very rude. Pretty much a ‘tough luck f you’ attitude. Same as other customers have reported. Don’t use this company. There are nicer ones out there

Ordered some picks for delivery to UK which were not delivered - despite Royal Mail telling me they were delivered. On querying this with Royal Mail I was told that the address label for delivery did not match the delivery address I provided. I have no idea where they went to and Own Guitar Picks is refusing to return my emails / phone calls / whatsapp messages. I am starting to think I have been scammed and am approaching my bank to see if I can get a refund.