Total Fraud!!!! I purchased an item from Ozerty as a one-off transaction. They subsequently kept billing my card for months for a supposed “VIP membership” that I never knowingly agreed to.In my exper... Toon meer
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Lees wat reviewers zeggen
I strongly recommend exercising caution before providing this company with your payment details. I have experienced ongoing charges to my bank account that I did not knowingly authorise.... Toon meer
Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... Toon meer
Bedrijf heeft geantwoord
Being charged twice for one product and they say they are raising awareness for people to consolidate their purchases….. I only ordered one product, I only wanted one product, and apparently because... Toon meer
Bedrijf heeft geantwoord
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111 reviews
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Initially I thought I'd been scammed as…
Initially I thought I'd been scammed as extra charges were added to the purchase price. In reality the price of my purchase was too cheap. So I tracked my product as it traveled around the world and it was clear extra charges were needed for delivery. So I accepted this as reasonable. My purchase did arrive some 4 weeks later. So I wasn't really scammed. BUT here today and a month after my delivery OZERTY deducted from my card $59.85Au and $1.80 intfee for whonosewhat. Wasn't me. So Card is now canceled, dispute lodged and based on my/this experience I can call OZERTY A SCAMMER. So sad these ppl exist in this world.
23 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Julee,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Charged me a $25 processing fee on a…
Charged me a $25 processing fee on a $23 pair of gloves without disclosing it …….. do not deal with this company, I’m going to take them to court , absolutely disgraceful behaviour
22 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Stephen,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
DO NOT BUY ANYTHING ON THIS WEB, THEY'RE SCAM. CHANCES ARE RIDICULOUS. THEY TOOK MY ACCOUNT $35 EXTRA.👎.
19 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Ayan,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT TRUST
DO NOT TRUST! SCAM - They will charge you double and never contact you. Hidden fake charges.
positive reviews on here I would assume are fake given their consistency and time frame.
19 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Danny,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Beware this company charges an…
Beware this company charges an indiscriminate "fee" on top of your normal order if below a minimum of $40.
You have to "add" another order and request a refund - and get charged a second time....
17 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Ruth,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Unauthorized transaction
Today I am contacted by my bank asking confirmation for unauthorized transaction. Ozerty took my money from my bank card without any transaction I made with them. Ozerty is fraud and scammer!!
Date 13/05/2025 at 11:41pm (Syd/Melb time)
Amount AUD 59.61
Paid To OG1* OZERTY.AU-IF23AZH +14076781212 USA
Card Number xxxxx
14 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Rudi,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Stay away from this site !!
Stay away from this site !!! Said it was a nz site but really China a $20product then a extra $30 added and taken from card after I clicked pay :( found the exact same product on temu for $3
30 april 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
THIS COMPANY IS A FRAUD!!!!!!!!!!!!!
THIS COMPANY IS A FRAUD!!!!!!!!!!!!!
They make you think that your purchase is a certain amount then when you present your card they add to the payment an extra 45 dollars service fee. And don’t bother asking to cancel your order because it’s never going to happen. They also pretend to be an Australian company when they’re not. My order is apparently coming from Dubai. Why the hell would I want to buy something from Dubai????
3 mei 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Hidden charges which you find out too late.
Order subject to eco-charge - what and how much is it you will find out in confirmation email and not a chance to get it back.
I called that hidden charges and asked for refund few minutes after I have placed the order.
Answer 24h later right after processed confirmation - This eco charge is applied to orders under $40 and is aimed at encouraging environmentally friendly practices, particularly by reducing the environmental impact of small deliveries.
29 april 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Josef,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I wouldnt recommend it eroll
I would recommend it eroll. I bought two nose plus to help breath for the total price of $10,74 free shipping. For my surprise I was checking my account and they over charged me $30,00, "service fee" that has never been informed until it was taken from my bank account. Spam as many other
29 april 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Aninha,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Do not use this company.
Do not use this company.
I purchased 1 item off them last year & they over charged me $30.
Today I’ve received a pending transaction for $60 unauthorised off them again!!
Haven’t ordered anything & would never use them again since the last ordeal.
Massive scammers!!
30 april 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Lauren,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Bank says this mob is likely scammers
Bank says this mob is likely scammers
18 april 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Walter,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ozerty Scam
Mary P. who is apparently an Ozerty Customer Service Manager offered no plausible explanation for the Eco Service scam rip off - un-acceptable shonky business methods, will not be ordering from them again.
AVOID DUE TO SCAM.
20 maart 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Additional charge of $30 without warning
This company added an additional charge of $30 after the checkout had taken place. No warning whatsoever. My bank fraud dept rang me to query what seemed to be a card scam. The amount quoted was not recognised resulting in my debit card being blocked which was very inconvenient. The bank obviously were aware of previous complaints.
Ozerty claim the additional charge was them doing their bit for the world. Doing it for themselves is more to the point.
You'd be a fool to purchase anything from this company.
9 maart 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Ruthie,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This company is a scam
This company is a scam. They charge hidden costs of up to $40 at checkout. My order never arrived.
4 maart 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers
Charges added without notice. Not sure yet if my requested shoes will arrive. They called the extra charge an eco charge. No notice of it prior to purchasing, just added to total after I approved the purchase.
9 maart 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam
Scam, I’ve never brought anything off this site and the bank has notified me that they have taken $56 from me.
14 maart 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Sharon,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Definitely scammers
Definitely scammers.
I just bought a product for $16 and was charged $53???
There was no opportunity at checkout to view the additional costs before the payment went through.
More fool me!!!
BEWARE
2 maart 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Lynette,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
SCAM WARNING
SCAM - AVOID.
This is a standard Chinese scam website. They will charge your card a higher amount without informing you.
You wont be able to recover the money from your bank. I lost $44 - others have lost much more.
If you are reading this BEFORE purchasing well done - you have avoided the scam.
If you are reading this AFTER purchasing - unfortunately you have been scammed, the only thing you can do is report this website to the Australian authorities to help have it shut down.
We Australians all need to hold our governments and banks responsible for tightening regulations around scams as the current protections are pathetically weak. Keep up the fight.
Here are the details of the scammer:
Name: Yang Zhen Xing
Address: cheng dian nan lu 757 hao E d0ng 4 lou
City : Yi Wu,
Province: Zhe Jiang
ZIP : 322000
Country: China
5 februari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Dan,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
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