Total Fraud!!!! I purchased an item from Ozerty as a one-off transaction. They subsequently kept billing my card for months for a supposed “VIP membership” that I never knowingly agreed to.In my exper... Toon meer
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Lees wat reviewers zeggen
I strongly recommend exercising caution before providing this company with your payment details. I have experienced ongoing charges to my bank account that I did not knowingly authorise.... Toon meer
Delivery was delayed but in the end everything arrived and I received what I ordered. But the sting in the tail was that I was told AUD$98.98. When I received my bank statement I was also charged an... Toon meer
Bedrijf heeft geantwoord
Being charged twice for one product and they say they are raising awareness for people to consolidate their purchases….. I only ordered one product, I only wanted one product, and apparently because... Toon meer
Bedrijf heeft geantwoord
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111 reviews
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Ripped off
Went on web site found what I wanted , then seen all the extra fees and charges so I left the web site not wanting the goods but found out I was charged thru my bank account ,It’s a scam do not get caught.
21 februari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Kollan,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
My parcel notification of delivery came…
My parcel notification of delivery came from Australia post delivered at 10.14am today 18thFeb with photo . The trouble is it has been delivered to Cardigan st Carlton 100km from Ballarat where I live.my address is automatically filled when I make a purchase so I know that I didn’t put in the wrong address. I have tried contacting Ozerty , phone disconnected.
18 februari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Lis,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
CAVEAT EMPTOR
CAVEAT EMPTOR. Regrettably I got sucked in by their false advertising. Prices are in $AU, but at the checkout the price reverts to a foreign currency. So, the product ends up being double the advertised price! Plus there is a foreign currency fee. My transaction was difficult right from the start, and when my delayed delivery finally arrived, it turned out that my watch is useless. It simply will not charge. BEWARE!!
25 januari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Christine,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-australia.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Unethical Business Practices
I was charged an extra $29.95 for a $20 item because I would not order over $40 worth of additional items. Ozerty said this change is eco-friendly but it is a rip off and totally unethical. They claim to provide free delivery, top notch customer service and a refund if not satisfied but fail all 3 in my case. I was subsequently offered a discount if I gave a 5 star rating!
13 januari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Rob,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Ordered two items at $20 received five…
Ordered two items at $20 received five at $140 which four do not work. I made one purchase and they somehow took extra money out of my account all up three transactions
1 januari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Peter,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could give a zero star rating I…
If I could give a zero star rating I would. I ordered 2 pairs of night driving glasses for $9.95 each. Ended up paying $59.99 , because they overcharged for postage and threw in an insurance payment that I never requested. That's not all, they have since charged the same amount on 2 more occasions that I only became aware of when I checked my account this evening. I have to cancel my credit card now. Steer clear of Ozerty, they are criminals.
7 januari 2025
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Paul,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact@ozerty-australia.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Beware
Ordered a smart watch in Nov 2024 (Order # OZ14039AU) and it arrived in Dec. All good so far. I then noticed I had been charged an extra $43AU for what was supposed to be free shipping. Contacted Ozerty & they said it was to offset the carbon emissions for the transport. Seriously this is a UAE based business but shipps from Sydney on a wrist watch for goodness sake. BUT WORSE TO COME. I have yet to get the watch working, it will not charge or turn on. the wrist band is rubbish and the instruction sheet is indecipherable even with a magnifier. Please beware of OZERTY
11 december 2024
Review zonder uitnodiging
Antwoord van ozerty-australia.com
Hi Bryan,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-australia.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
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