My apartment complex has a large room dedicated to package concierge lockers and yet for as long as I have lived here it has been impossible to utilize the very feature that literally defines PC’s... Toon meer
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The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally,... Toon meer
Bedrijf heeft geantwoord
Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 months…that we thought we lost. Before her assistance we exhausted 3 differe... Toon meer
Bedrijf heeft geantwoord
Having Package Concierge at my property is one of the best business decisions I've ever made! Not only is it a seamless service that is user friendly, but it is convenient to ensure all packages are s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Contactgegevens
5935 Corporate Drive, 66503, Manhattan, Verenigde Staten
- 888-989-7225
- packageconcierge.com
4,1
Goed
123 reviews
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Scam
This company has stolen my items and is holding them for ransom. The address for the delivery is my apartment, not package concierge. Steer clear at all costs.
7 maart 2022
Review zonder uitnodiging
Antwoord van Package Concierge®
As our attempts to reach you through TrustPilot have gone unanswered, we would welcome the opportunity to further discuss how you can easily access your delivery at your convenience as well as the package management process your community has put into place. Properties such as yours have established delivery to the automated lockers to help maintain the security of the property. This ensures all residents at your property have a place where packages can be safely delivered and secured until such time as you can retrieve them. However, if you prefer not to use this amenity in the future, you can simply get in touch with your property team to make sure you have an alternate way to receive package deliveries based on their delivery processes. We would be happy to answer any questions you might have on how your complex has configured the solution for all its residents by contacting us M-F at 888-989-7225.
Boxes piling up everywhere
Package service has been out of order and boxes are piling up in public spaces throughout the building due to the horrible repair and response time. Packages are getting lost and stolen, literally the only thing we are forced to pay to prevent. Incapable of providing the only service they supposedly provide.
2 januari 2022
Review zonder uitnodiging
Antwoord van Package Concierge®
Unfortunately as our attempts to reach you, Name Required, through TrustPilot have gone unanswered and we are not showing any systems in the state you have described, please contact us directly at 888-989-7225 so we may learn more about your experience. We pride ourselves in continually working closing with all our property teams to help ensure package management is successful, so we would appreciate the opportunity to learn who you and the property are in order to provide any assistance that may be needed.
Not accessible
Simply put, Package Concierge is not accessible to users with disabilities. I have contacted the company several times in the short three months I have lived here, only to be met with silence or "get someone to help you". The latter is never an acceptable response to a person with a disability; why would you assume that someone with a disability is incapable?
Additionally, the barcode reader hasn't worked for me the entire time I've lived here and the on-screen keyboard required several attempts to enter information.
Their app is severely lacking, and is similarly inaccessible.
13 september 2021
Review zonder uitnodiging
Antwoord van Package Concierge®
Dear Heather,
We completely agree it was not an acceptable response and apologize for your experience. While we can't fix the past, we would like the opportunity to discuss the situation and work together on a resolution. Thank you for leaving your full name in your review as it has allowed our Director of Operations to already attempt to contact you directly. We appreciate your feedback and will use it in our ongoing training.
I wish I could give this service a 0
I wish I could give this service a 0! We just had this put in at our apartment complex and I had a problem with my very first delivery! I never received an email with a barcode to open my locker. When I called customer service for help I was told it was a computer problem and there was nothing they could do!
22 juli 2021
Review zonder uitnodiging
Antwoord van Package Concierge®
We are sorry to hear you had a problem with the locker system Sarah, were you able to get your package? As there isn't any contact information or location details here, if you could please email support@packageconcierge.com to provide us with more information we can look into this matter further and work with your onsite management team to gain access to the package. Otherwise, while it is probably correct, it might also be helpful to log into the app and ensure your email address is listed properly since a simple typo may have caused the email delay. Please also let us know in your email if a barcode for that delivery notification isn't in the app.
Package Concierge keeps my packages safe.
Really like my Package Concierge at my apartment complex. I can have packages securely delivered to this locker system instead of my front door. Very easy to use. Great notification system, and I don't have to wait at home for my deliveries.
17 maart 2021
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you so much for taking the time to leave us this amazing review, your kind words made our day!
Absolutely terrible
Absolutely terrible. Have lived in 3 complexes with this system and they are plagued with issues.
16 maart 2021
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you, Jack, for sharing your feedback, we are sorry this has been your experience. As this is not the norm, we would welcome the opportunity to explore this further with you to learn of any suggestions you would like to share. Our team would be happy to discuss the matter with you in depth at 888-989-7225.
Avoid like the plague
I will never again choose to live in a complex that utilizes this service. Like others have said they hold packages hostage and charge you $10 per package per day!!!!! They try to trick and scam you out of money.
7 januari 2021
Review zonder uitnodiging
Antwoord van Package Concierge®
Dear Megan,
Please know that it is not our business practice to trick or scam anyone, and we are sorry that your experience has made you feel differently. Our automated solution was selected by the property where you live to help them provide a contactless way for carriers like UPS, FedEx and the USPS to deliver packages. Some management companies have chosen to include usage fees which are not solely determined by our company. We would welcome the opportunity to answer any questions you might have on how your specific complex has configured the solution or about your use of the system. You may reach us M-F at 888-989-7225.
I wish that I could give this place 0…
I wish that I could give this place 0 stars .. if it was possible. It seems like every customer service representative is rude as hell . I could hear one ladies kid in the background screaming . Very unprofessional people do not do business with them for your own food.
19 december 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you for your feedback Key & Tamii, we appreciate you taking the time to share your experience. Like many businesses across the country, much of our staff is working remotely to help everyone stay safe, so we are sorry that there were unintentional interruptions on your call. Additionally, we have higher expectations of our team from what you described and so appreciated you bringing this issue to our attention. We have used your comment in training to help make us better. Please reach out to us directly at 888-989-7225 with any further comments or suggestions you wish to share.
Terrible terrible terrible.
Terrible terrible terrible.
I will never live in a place that has this trash service in place. They hold your packages hostage. Faulty systems that go “offline” and you aren’t able to access your packages.
We are in a pandemic for Gods sake.
The most important thing right now is our mail and that is disturbing my ability to get my medication.
I will literally sue you money hungry gremlins.
14 december 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
We appreciate your feedback Tammy and completely agree that package access is very important; which is why we worked closely with your property to resolve the issue and provide reliable functionality. If you have any issues accessing your packages in the future, please let your onsite management team or our support team (888-989-7225) know and we will work to make it right.
Complete scam
Complete scam, just a way for property managers to gouge you for more money. If you get a package while on vacation they will charge you $50 to receive a $10 item.
6 oktober 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Dear Wesley,
Thank you for taking the time to provide your feedback. The next time you are getting ready to be away from home for a few days, both our support line, 888-989-7225 or the FAQ section of our website stand ready to help you turn on ‘vacation mode’ for your account in just a few easy steps.
They have my package and I never signed…
They have my package and I never signed up for the service! I'm not going to be forced to pay for a service that I never signed up for.
25 september 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
J.V, we do not force anyone to use our service and are disappointed that the situation made you feel that way. To ensure all residents at your property have a place where packages can be delivered, the onsite team had our automated solution installed. However, if you prefer not to use this amenity in the future, you can simply get in touch with them to make sure you have an alternate way to receive package deliveries based on their processes. We would be happy to answer any questions you might have on how your complex has configured the solution for all its residents by contacting us M-F at 888-989-7225.
They stole my package
Package Concierge took my package WITHOUT MY PERMISSION and is holding it hostage. They have stolen my personal property - items I paid Amazon for - and will not release my package unless I register with them and pay them a fee. I instructed Amazon to deliver my packages to my front door, but Package Concierge somehow intercepted my package and now it is trapped in their locker. How are they allowed to steal personal property and try to extort fees from the rightful owner?
12 september 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you for taking the time to leave this review, Lee.
While it may have been several months ago, we would still like the opportunity to investigate the situation further. Apartment communities that have selected our automated package locker solutions often instruct the delivery carriers like UPS, FedEx and USPS of delivery processes they want to occur on their property; and especially during this pandemic, onsite teams have been working very hard to protect their residents by limiting visitor traffic. If we can explore this further or if you have any additional comments or suggestions you would like to share, please reach out to us directly at 888-989-7225 Monday - Friday.
Apartment complex considering PC, think again.
Never did I think I’d make any form of housing decision based upon the package system, but if any place I tour in the future uses Package concierge, I am running far away. While they have understanding customer service, it doesn’t help the fact that their technology is buggy and has made the simple process of getting a package take over an hour.
If you’re an apartment complex, please do not use them. Your residents will thank you.
21 augustus 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
We appreciate you taking the time to share your experience Dylan and are glad you found our customer service team understanding.
Retrieving a package from our automated solutions usually takes mere seconds, so we would like to apologize that your experience didn’t match your, or our, expectations. While we can’t fix what happened months ago, please know that our technology team has partnered with properties for ongoing continuous improvement to provide residents with a superior experience.
If you have any additional specific details you would like to share, please do not hesitate to reach out to us directly. We can be reached M-F at 888-989-7225.
INCONVENIENT
I don’t like this service. I want my packages delivered to my door. The package concierge is too far from my apartment. They took one of my packages to the leasing office. I don’t live at the leasing office or in the package concierge room.
9 augustus 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you for your feedback, Diamond.
Many properties like yours are being overrun with the number of packages being delivered every day and so have elected to provide their residents with an access-controlled package room. This contactless solution also provides added security for residents by directing the dozens of delivery carriers that come by every day to one central location.
We would be happy to answer any questions you might have on how your complex has configured the solution for all its residents use by contacting us M-F at 888-989-7225.
Complete scam
Complete scam ! Holding your own packages hostage for a daily fee. Global pandemic and still stealing money out of our pockets ! NEVER USE
1 juli 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you, Josie, for taking the time to leave this review. Apartment communities that have selected our automated package locker solutions often instruct the delivery carriers of the delivery processes they want to occur on their property; and especially during this pandemic, onsite teams have been working very hard to protect their residents by limiting visitor traffic. Some management companies have also chosen to include usage fees which are not solely determined by our company. While it has been several months ago since you posted this, we would still welcome the opportunity to answer any questions you might have on how your complex has configured the solution for all its residents. We can be reached M-F at 888-989-7225.
The service they provide is unwanted and useless
Not happy at all. UPS put my package in one of these and I don’t even have one of these registered in my name. When I called customer service they said I’d only be able to get my package if I registered for an account. I don’t think it’s right at all that my package was put into their box with out my approval and then they want to charge me just to get it. I don’t want to use their service, and I refuse to pay for a service so useless
8 april 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Keanu, we appreciate you taking the time to share your experience as we know how frustrating it can be when you don’t understand the package management process your property has elected to use. Apartment communities that have selected our automated package locker solutions often instruct the delivery carriers of the delivery processes they want to occur on their property, and some management companies have also chosen to include usage fees which are not solely determined by our company. While it has been several months ago since you posted this, please do not hesitate to contact us at 888-989-7225 if we can still answer any questions you might have about why an account is needed and how the service is set up at your property.
Absolute Nightmare.
Worst, worst, worst. This service has costed me thousands upon thousands of dollars in deliveries per Coronavirus pandemic in which I have preexisting conditions and am vulnerable and also cannot risk my life to get packages out of these unsanitary communal lockers out by a few blocks from me within this apartment complex. Package concierge has given me nightmares, mental panic and anxiety - Not Coronavirus. Package Concierge. Since all supplies goes here and I never can get it. Over thirty packages. It’s a living nightmare and complete and utter breakdown in the supply chain and ultimately, a horrifying, horrifying torturous disaster of a jail cell for any assistance and aid I paid thousands upon thousands to have delivered to me. This is the only thing I hate in the world right now besides this virus, is this service. Bc if Coronavirus doesn’t get me, this will be why I could die during this time.
27 maart 2020
Review zonder uitnodiging
I should not have payment extorted from…
I should not have payment extorted from me, nor packages automatically put in a locker without my authorization. I HATE this service. Instead of risking having someone steal my package, it was automatically "held for ransom".
26 maart 2020
Review zonder uitnodiging
Delivered package not logged in
Courier delivered a package and it did not show up anywhere in the system. I wasted two days tracking it through the courier. Then I had to ask the apartment complex management to open ALL the lockers. My package was there, but again, it had not been logged in anywhere. I contacted Package Concierge support (2 e-mails, 2 calls), no one got back to me. The system is worse than useless - it is detrimental if it allows the couriers to deliver packages without logging them in. This package contained medical supplies including filters for a breathing machine, so it was vital to receive it on time.
11 maart 2020
Review zonder uitnodiging
Antwoord van Package Concierge®
Thank you, Ann, for sharing your feedback, we are sorry this was your experience.
We know how important every package delivery is and since the time you posted this review, we have expanded our customer support team and modified how carriers access our system.
While we can’t change what happened to you, we did want you to know that we are striving to do better.
Excessive additional fees
In addition to the $5 monthly fee this company charge, they collect huge additional revenue from charging late fees to users that have not picked up their packages within 3 days. If you travel a lot, you can quickly rack up very significant late charges. The company does allow you to turn on a function notifying them that you will be on vacation but the function is not available on the app and is only buried in the fine print of their website. Also, when you are traveling, having to turn the vacation mode on/off is a huge inconvenience & something you are likely to forget, which is what they hope. Along with several other tenants, I am lobbying my apartment complex to stop using package concierge. Greedy company that takes advantage of people
8 december 2019
Review zonder uitnodiging
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