Package Concierge® Reviews 

This is the third time I've had issues with package concierge. Packages will be delivered, but they're in incorrect lockers, so I don't have access to retrieve my packages. Customer service says there's nothing they can do, and can't open random lockers to see if my packages are in there. Soooo bye bye to my packages when someone else has access to that locker! DO NOT USE!!

In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

UPS accidentally delivered my package to a different account and they did nothing to solve my problem. Packages are better delivered without this nonsense, since they offer no support !

They keep accepting my packages into their Package Disaster even though I'm not registered for it (because I don't accept their Terms of Use and their reputation is 0/5). What gives them any right to accept my packages and keep them from me until I have to beg my building's management to retrieve them from the Disaster?

NOTE: Watch out for Fake 5-star reviews being generated by this company, they're not below doing anything super-shady. Check out their reputation on GlassDoor and you will see what former employees say about how unscrupulous the management AND employees are. No, thanks, get this sh**ty box out of my apartment complex!

Just moved in to a new apartment complex which uses Package Concierge... This 'service' provided me with the wrong shipping address so after 6 days of re-routing many packages to the correct address, I'm still trying to get refunds for my lost packages bc of my 'non-existing' address. I have yet to experience a successful delivery, meanwhile I'm being charged for using their 'service'. Also their customer service is NOT helpful and they just blame the leasing office.

If you are considering getting Package Concierge rethink it. I live in a 230 unit apartment building, the service works 85% of the time. I have had many packages stuck for months BUT the latest is flowers there delivered . 7/25/19 Notices/no package
8/3/19 at 2:02. The locker opened empty
8/6/19 opened a box that was stuck, office found flowers stinky dead flowers from July 25th, 2019
A gift from an organization for a Stage 4 Metastic Breast Cancer patient to cheer her up from her daily struggles
Nobody wants to replace the flowers, shame on them.

The system doesn’t work, that is why I take photos. I am happy to share them, I document all the false opening and no packages because I have had so many.

Using the bar code to get my packages is really convenient! Really happy that my apartment uses this.

I do not trust. I was not using and suddenly getting notifications to follow link and register to get my package. Called their number 3x, once waiting 20 minutes while doing other things-no answer.

BTW I live in a home and have had no package issues ... don’t need package “not like a real” concierge.

After having my package stolen so many times, I thought that I would never feel safe and happy with ordering something to my home again. Luckily, I found Package Concierge, where I discovered that my package could be delivered safely. There was nothing more wholesome and better than finding out I could simply go after work and on the weekend to pick up my package at a safe locker. They gave me all the information and were extremely accessible and affordable. Customer service was great and I got in contact with them immediately. I never had a problem, but once I had a question because I didn’t understand how the system worked. When I called and spoke with someone, they were very friendly and promptly answered all my questions will ask if I had any other needs. Every experience I’ve had with them is amazing, and I’m never going back to having packages stolen from my home again. I will look for Package Concierge at my next apartment (or I may not move there otherwise).

I love this system! I work until after office hours, so I would have to pick up my packages on the weekends. With package concierge I can now grab my packages from the system after work. It’s been such a convenience for me. Also feels very futuristic!

I am really pleased w Package Concierge so far. Everything is just so fancy and secure. I have never had any problems receiving packages. Once I move apartments I will be sure to look for one of their locations.

PC never sends us emails when our packages are ready with the code, meaning we can’t ever open our lockers and retrieve our packages when we know it has been delivered. It is one of the most frustrating things about our apartment complex.

Personally I haven't had an issue with PC, but when my girlfriend moved in with me, she paid the $35 registration fee, only for them to say she wasn't eligible for her own account, and was a "dependent" on mine. However, by the time we got this sorted out, they claimed they couldn't refund the $35 because we had entered a new fiscal quarter. Anyone want to tell me how this doesn't constitute theft?

No Privacy Policy anywhere, Terms of Use sketchy. No thanks. :(

I am strongly disappointed with Package Concierge service. I paid 10$ and I didn't even need it, and I paid only because appt complex told me to do something and they didn't notify me that if I do not sign up packages will be anyway delivered to my door. So with first 6 packages this happened, they were delivered to my door anyway...so I don't understand why did I pay this service. Also 7th package was delivered in package concierge lockbox but I never got an email or sms about it. I just found it. So I do not recommend this service to anyone. Waste of money.

I only gave one star because there was no option to give zero stars. This is absolutely the worst company I have ever experienced in my life. Customer service is despicable. They listen to your problem, take down your information, say someone will contact you and NEVER do. I have had a package stuck in the locker for a week now and no one is able to help me. They aren’t even pleasant when you call. I honestly will never live in a building again that has a package concierge.

horrendous customer service. had a package delivery and got the notification. i then login to the terminal but the door wont open. called the customer support hotline but nobody is picking up. useless

These people are total scum. If you call them with questions about their service, the woman hangs up on you and lies saying it was disconnected. Ha ha. I won't be putting their lockers in my facility.

The worst company EVER!!!!

I had moved apartments within the same building and they kept sending us emails about changing our username and paying the registration fee, although we had already paid for it! All they needed to do was transfer the username over to the new apartment [I had experienced this situation before and it was a simple task[. However, on this occasion I had contacted the company FOUR times with the customer service reps telling me that they would get someone from the expertise team to contact me within 24 hours! HOWEVER, no-one has EVER followed up or contacted me! As a result of this, I am not able to access any of my packages [which I have FULL rights to] and has ultimately turned up to a birthday party empty handed AND have not been able to do my laundry as my detergent tablets are currently in that damn locker!

I advise you NOT to use this service!!!

It is not the worst but it does need improvements. Pro: packages get delivered here and I get notifications and reminders that I have a package via email and phone. Cons: after 4 days you begin to get charged for storage fees. It doesn’t exclude weekends or holidays. So when I go out of town for a weekend or holiday I have to make sure a package aren’t delivered on a Friday or I will get charged $3 per day. I have received ghost packages. I’ll receive notifications that I have a package when I actually don’t and then I am charged after 4 days despite not having a package. Overall I don’t like this service. An expensive thing to have with many improvements needed.