packandloadservices.com Reviews 

Marquis was very friendly and helpful throughout the process. I would certainly use the service again.

My experience with Pack and Load was extremely disappointing and unprofessional from start to finish. Customer service was inconsistent across the board, and when I finally spoke with a manager to address my concerns, I felt completely dismissed. No meaningful resolution was offered, nor did I feel that my concerns were taken seriously.

One of the most unacceptable parts of the experience occurred during my second load. The movers did not arrive until approximately 8:00 p.m. to begin the job. In my opinion, sending movers to a customer's home that late at night is completely unreasonable and demonstrates a serious lack of consideration for the customer.

As a single woman who was home alone, I was extremely uncomfortable having two male movers arrive at my residence at 8:00 p.m. to begin a move that would obviously extend well into the night. This was not only unprofessional, but it also raised legitimate concerns for my personal safety. Customers should not be placed in a position where they have to choose between completing a service they have paid for and feeling safe in their own home.

What made the situation even more frustrating was the lack of accountability afterward. I expected management to listen to my concerns, acknowledge what went wrong, and make a reasonable effort to resolve the situation. Instead, I felt dismissed and was left without a satisfactory resolution.

Based on my experience, I cannot recommend Pack and Load. A moving company should provide reliable scheduling, consistent customer service, professional communication, and basic consideration for the safety and comfort of its customers. Unfortunately, my experience fell far short of those expectations.

They were absolutely fantastic. Came in & reviewed what had to be moved & started right away. I can’t find any more superlatives to express how impressed I was with them. You have 2 exceptional employees. I highly recommend your company & hope I have the same wonderful experience when they unpack me at my final destination.

They guys were a little late in arriving, hence the less than 5 star rating. However, the work done once they arrived was stellar. They worked quickly and efficiently. Their approach was to start with "Yes" and then figure out how to make something happen. I recomend these guys...they did a great job.

Pack and Load did excellent work. The move was smooth.

The movers opened a stationary door, ruining it. I have to contact them first thing in the morning to fix it! I just sold my house, about to move out and this is really bad. They packed a framed print that I advised was staying here. They left alot of tape, cardboard, drink cans and paper wads all over the house and driveway. In all honesty, the guys were nice enough but the aftermath is unacceptable.

Nigel and Carlos were wonderful.very professional and very hard working. I would definitely use this company again.

The guys did a great job packing and loading all my stuff. They worked very efficiently. Moving can be pretty stressful but this service took off so much stress. I highly recommend this company!

This was a great experience. From Danielle working with me on the quote, which was exactly what I was billed. She was helpful and pleasant. On moving day the 2 gentleman who arrived were also very professional, efficient and helpful. They finished on time, the PODS was packed really well
Moving especially long distance, and this experience was the least stressful part of the move.

The gentlemen that unpacked our POD were so efficient and careful with the unloading and placement of the furniture. They were done in a very quick time frame and were also very friendly!! They did an awesome job!!

The movers were timely, professional, friendly and very competent. They were very careful with my belongings and I would definitely use their services again.

Ethel Spivey

Excellent service and outstanding local movers! With all the stress of moving out of state, this was one of the best companies to help with the process. They are very familiar with moving in PODS; I had one point of contact throughout the process and excellent communication about expectations and timeframes. Movers arrived on time. The team was very friendly and efficient in loading the PODS! They made the entire loading process smooth and better than expected. Highly recommend.

The one star is because the furniture was properly wrapped and loaded into the POD. However, that is the only aspect of the service that went well. (1) The packers were not professionals and not local and arrived at 7:45pm; I was told they would arrive my noon. (2) My linens were used as packing material because they did NOT have the correct or enough proper packing materials. (3) The boxes were NOT labeled by room or content. (4) The boxes I ordered (4 - dish packs) were not the boxes that were used. (5) The crew was not professional. They were polite enough and again, the furniture "wrap" and packing of the POD went well. However, I am bad dreams about unpacking my household goods. If I could submit photos of how poorly the goods were packed - I would but doesn't seem to be an option with this review. Bottom line - meet your packing crew prior to the actual pack date and make sure the correct materials and boxes are purchased and used. This was my 17th move and I truly wish I had packed my household goods myself and only had the crew load POD.

Pack and load services were excellent! They were instrumental in helping us pack up our family member’s home and made what could have been an overwhelming process much easier. They arrived on time, worked efficiently, and completed everything within the agreed-upon timeframe.

The entire team was professional, dependable, and hardworking from start to finish. We truly appreciated their help and would absolutely recommend them to anyone needing packing or moving assistance. Thank you for showing up on time, working so efficiently, and providing such professional service!

The crew was great. They were on time and worked diligently to finish the packing, although they needed an additional two hours. At the end, I saw that they had 10 unused paper pads remaining, but I was charged for all 30 pads on the final bill. I contacted the billing department about the discrepancy between the final bill and the actual amount that should have been charged, but I never received a response.

Overall, the packing, loading and unloading went well it was worth the cost and coordination headaches (aligning PODS and the teams). There some superlatives and some disappointments.

We had three events-two packing and loading and one unloading.

Positives
Danielle, our booking agent was superlative: attentive, reliable (always returned calls), had excellent communication skills. She is the reason we used Pack and Load.

The option to estimate the number of boxes with refund of unused ones was a selling point. We did receive a sizable refund-nice bonus.

The central team did connect with us before and during the events.

Negatives
The teams contracted did not seem to match those proposed.
Some of the teams were notified only the day before the events.
Central team had difficulty communicating with the teams on the day of the events.
Third team, through no fault of their own, was delayed due to the prior job running over time and Boston traffic on a Friday afternoon. They arrived four hours later than promised. The central team was unable to connect with the team to update their ETA. We did get a hold of them central team did promise to reschedule replacement team.

We unloaded 95% of one moving pod.

Team one was excellent with their packing. Team two was less so with glassware breakage and unprotected chair upholstery becoming stained. Team three was careful in unloading our large items.

The guys came on time they were professional and did an excellent job packing our belongings safely as to not be damaged during transit. I would recommend them highly!

The three men crew were very professional. They worked diligently without complaint. They took care and wrapped every piece of furniture. I have a lot of heavy furniture too. They were able to load my pods like a perfect fitting jigsaw puzzle. I hope they are the ones picked to unload my furniture in a couple of weeks. I highly recommend this company!

The (3) men who were here were wonderful, I would highly recommend.

Arrived when they said. Were amazing and efficient...loaded up everything within the time frame agreed