Pack Up + Go Reviews 595

TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This is a super fun way to get together with friends and have no stress with planning anything. Everything is kept secret until 1 week prior and it is a fun anticipation!!! This is our 4th trip as a g... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic! We were sent to San Diego for a fun girls trip. They planned everything even activities and some meal reservations! We will definitely use them again!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience wher... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Over Pack Up + Go

Geschreven door het bedrijf

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

595 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fun and stress-free

This is a super fun way to get together with friends and have no stress with planning anything. Everything is kept secret until 1 week prior and it is a fun anticipation!!! This is our 4th trip as a group and each time they make sure our flights leave and arrive around the same times. They are amazing! Also if you have a problem or issue on your trip they are very responsive and help you in any way they can!!!

24 april 2026
Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic! We were sent to San Diego for a fun girls trip. They planned everything even activities and some meal reservations! We will definitely use them again!

13 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

We are so glad you had a wonderful time in San Diego! We are looking forward to planning your next adventure!

Beoordeeld met 5 van de 5 sterren

Fabulous Girls Trip!!

The experience was amazing! Got to spend time with three friends without the hassle of coordinating flights, hotel, or activities.

22 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Isn't it amazing to go on vacation + actually focus on making memories?! We couldn't be happier that you had a great time + that we could take the hassle out of planning for you. Leave it to us! We'll handle all the admin while you enjoy the important part, spending time with people you love! Where should your next friend-reunion be?!

Beoordeeld met 5 van de 5 sterren

The experience was a great time and it…

The experience was a great time and it was a destination we had never been to. Food/weather/activities were amazing.

14 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

We love to hear it! Sending travelers to destinations they've never been to and would probably never think to travel to is one of our favorite things! Filling out that pre-trip survey gives our planners the insight we need to plan something special for each traveler based off of their individual interests. We always ask our travelers to be open to adventure because there are so many hidden gems in the domestic US that you might miss! Where to next?!

Beoordeeld met 5 van de 5 sterren

Our trip was to Richmond

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience where we got to enter the penguin enclosure and meet penguins up close and personal.

The timing of the experiences and dinners were perfectly structured to allow us to fully enjoy ourselves but not need to rush. And each dining location met the dietary requirements we had mentioned.

10 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

It sounds like your planner really knocked it out of the park! We always ask our travelers if they have dietary needs + make sure to have those needs met when booking reservations + suggesting restaurants in the area. Isn't the zoo just amazing?! The most perfect activity for the entire family! We're so glad you all had an amazing time + can't wait for next years family trip!

Beoordeeld met 4 van de 5 sterren

I enjoyed not having to plan a trip

I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an itemized receipt of where our money went. We had some issues with the valet (they didn't believe we had prepaid, and they still charged us a fee), but I'm not sure if that is the fault of the hotel or Pack Up + Go. We did eventually get a refund from them.

8 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Decision fatigue is so real! Let us handle it for you so you don't get burnt out in the planning stage! Isn't it amazing to have someone decide for you while also having the flexibility to change things if you need?! We are more than happy to send over a budget breakdown for you! We typically don't send one out prior to your trip to ensure the integrity of the surprise, but we are more than happy to share one post trip! Send us an email + we'll be more than happy to be transparent about how your budget was spent :)

Beoordeeld met 3 van de 5 sterren

3rd Times A Charm????

We have scheduled a Pack Up & Go trip for our anniversary for the past 3 years. Up until this last trip, every experience had been amazing and we looked forward to this years surprise. Unfortunately our trip was a bit stressed because the events scheduled on the day of our actual anniversary were rescheduled with out any notice so we ended up missing it. I don't know about many of you but I don't tend to check my email while on vacation. We went by what was scheduled in our packet. It would have been nice to have a phone call prior to the changed event so that we would not have missed it. The event company couldn't reach me directly since the only phone number they had on the reservation was for Pack Up & Go and they received no response. Luckily, I receive a partial refund. Other than this mishap our vacation was very relaxing and we got to visit a great place that we are eager to go back to.

2 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

I'm so sorry you felt your 3rd trip with us didn't meet expectations. Typically if there are schedule changes to your itinerary after your envelope has been sent out, we will add multiple reminders in our week lead up to departure emails to check your Day of Departure email for the most updated itinerary. We'd love to discuss more in detail your experience. Be on the lookout for an email from us to go more in depth!

Beoordeeld met 5 van de 5 sterren

San Diego Solo Trip

I had such an amazing experience with Pack Up + Go and would absolutely recommend it to anyone looking for a fun, stress-free way to travel. From start to finish, everything was so thoughtfully planned. The hotel was incredible—truly luxurious and such a perfect place to relax after a day of exploring.

One of my favorite parts was that all of my dinners were scheduled in advance, and every single restaurant was a great choice. It made the trip feel seamless and took away the usual stress of researching and making reservations. The activities they planned were also so much fun and added a lot to the overall experience.

I had mentioned ahead of time that I would be traveling solo, and they clearly took that into account. I felt comfortable and safe everywhere I went, which made such a difference. They even provided an Uber voucher to help me get around more easily, although I ended up doing a lot of walking and still felt totally at ease.

Not knowing where I was going until the morning of was honestly the best part—it made the whole trip feel like an exciting surprise and added such a unique element to the experience. And it’s funny because whenever you tell people about the concept, they get so excited and invested in guessing where you’ll end up—it makes it even more fun!

Overall, it was such a memorable and enjoyable trip. I’d 100% do it again!

10 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

We love our solo travelers! It means so much to hear you felt comfortable, safe, and able to fully enjoy your experience. We’d be thrilled to send you on another adventure anytime🌟

Beoordeeld met 5 van de 5 sterren

Perfect weekend getaway

It was nice to have everything planned out for us. Perfect weekend getaway

1 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

We love a perfectly planned weekend getaway! 😊 So glad you were able to relax + enjoy every moment, that’s exactly what we’re here for!

Beoordeeld met 5 van de 5 sterren

30 year friendship celebration

My friend and I went on a trip to celebrate our 30 years of friendship and this was a great way to do it! We were able to experience things we wouldn't typically have thought to do and didn't have to make several decisions. Pack up and go provided a tailored experience for us as well as suggestions around the area. I am already in conversations with others to go again!

8 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

30 years of friendship, what an amazing reason to celebrate! 🥹 We’re so glad you got to try new experiences + enjoy a stress-free getaway together. We love that you’re already planning the next one, we’ll be ready when you are!

Beoordeeld met 3 van de 5 sterren

Sadly disappointed

I was disappointed with what my budget covered, and the departure time from the location wasted an entire day! I tried to make changes well before the trip date once I realized that I grossly OVERbudgeted, and instead of getting some money back or additional amenities, I am left wondering how my $4K+ was allocated for a barely 3-day trip that included ONE dinner.

23 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Thank you again for taking the time to speak with us a few days ago, we really appreciate it. We’re so sorry for your experience and truly appreciate the opportunity to make things right, as this is not the standard we aim for. If you ever decide to travel with us again, we’d love another chance to create an amazing trip for you!

Beoordeeld met 5 van de 5 sterren

Another great trip in the books!

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was so interesting and we enjoyed the NASCAR Hall of Fame which we probably wouldn't have chosen on our own! Every trip we book with them shows us fun things to do in cities all over the county!

28 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Another great trip, that is our favorite thing to hear! So glad you enjoyed all Charlotte has to offer. Whenever you are ready for your next trip, we will be here!

Beoordeeld met 4 van de 5 sterren

Overall it was a fun trip

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for the middle of the day, which is fine, but made it really hard to do other things with the time constraints. We were just kind of left feeling like while we enjoyed the location, enjoyed the activity we did do, we could have planned a better trip for what we spent.

31 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Thank you so much for sharing your experience, we’re happy to hear you still had a fun trip overall! We’re glad our customer experience team was able to step in when the weather didn't go as planned and help find a solution that worked for you. We’re sorry to hear parts of the itinerary didn’t flow quite how you hoped. If you would like to discuss your trip further, we are always here + happy to chat!

Beoordeeld met 5 van de 5 sterren

Loved the suspense

Loved the suspense, they took us somewhere we would have never gone before. They were super helpful and responsive. Would do it again!

1 april 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Isn't it amazing to let someone else do the planning?! Then you can get to focusing on the important part of vacation, making memories :) It's so amazing to hear that your planner knocked it out of the park with your destination. We love going through surveys + finding the best spot for your specific interests, especially if it's somewhere you never would have thought to visit in the past! Where to next?!

Beoordeeld met 5 van de 5 sterren

The entire Pack Up and Go experience…

The entire Pack Up and Go experience was magical! We loved NOT knowing where we were going and loved the selections/suggestions made for us. Best of all was the customer service — we were nervous about TSA delays ruining our trip, but they assured us that they were on top of any wrinkles and making adjustments and we didn’t need to worry. They were right!

31 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

We have to give so much love to our Pack Up + Go Customer Service team. They are there 24/7 for our travelers + always on top of the ball when it comes to your trip, pre and post! We want to make sure our travelers feel secure in knowing that no matter what happens, there is a live person on the other end of the phone ready to assist in anyway. You're not alone and we're here to help!

Beoordeeld met 5 van de 5 sterren

Will Book Again

Pack Up + Go did an excellent job with pre-planned activities as well as giving us great lists of recommendations. The meal reservations were delicious as were two of the recommended spots. The pre-planned tour was informative and a great way to start our vacation. One of the highlights of our trip was one of the recommended tours! The only negative (outside of their control) was TSA and a quicker than comfortable layover.

22 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

We're so excited to hear you loved your Plane Trip! Our travel planners are always thrilled when travelers enjoy their curated recommendations. Here's to many more incredible Pack Up + Go getaways in the future!

Beoordeeld met 5 van de 5 sterren

Great Trip to New Orleans

What a great surprise trip to New Orleans! Everything was planned out perfectly. I love that we had an early flight on our departure and a late flight on our return. It gave us three full days for fun! All of the trip reservations and recommendations were awesome! The location could not have been better! Thanks for a great trip!

25 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Isn't New Orleans just amazing?! There's something for everyone there with nightlife and history, food and music! It's so great to hear that your planner really made the most of your 3-day trip! You as the traveler always have the ability to let us know what you want your travel day to look like. If you travel again with us soon, always feel free to write in your survey that you'd prefer a longer layover to limit any/all stress at the airport :) We want to make sure you're supported and feeling relaxed for your trip with us!

Beoordeeld met 5 van de 5 sterren

Pack Up + Go provided a great surprise…

Pack Up + Go provided a great surprise experience for my wife's 50th birthday. Very well communicated plan and documents to guide us through the trip. Reservations were great and easy. When we had questions and changes, the customer service was extraordinary! They responded within minutes every time!

11 maart 2026
Logo Pack Up + Go

Antwoord van Pack Up + Go

Thank you so much for sharing your feedback with us! We're so glad to hear you had a great time on your surprise trip + that our Traveler Support Specialists were able to assist with anything you need! Here's to more adventures!

Beoordeeld met 3 van de 5 sterren

I booked a 3 night 4 day for me and my…

I booked a 3 night 4 day for me and my 17 year old son. It was very exciting and the morning of we finally opened our envelope and we went to San Diego California! Neither of us had been to San Diego and it was beautiful.

The area we stayed in was fluent with the homeless just hanging outside of our hotel. But the hotel itself was amazing and the staff was amazing. The hotel was situated right at the trolley that we could jump on to go anywhere.

We stayed within walking distance of many eating places and a gas station.

The activities that were planned and paid for were exactly what my son would enjoy.

All in all our experience was amazing. My only complaint was the price. I am a penny pincher and when I added up all of the travel and activities and rounded up generously. I paid 4,000 and everything added up was 2,000. I feel like they could have paid for more transportation or gift cards for dinner. I didnt realize their fee was 2k.

Besides that the trip was amazing and they did a fantastic job picking the location and activities.

17 maart 2026
Review zonder uitnodiging
Logo Pack Up + Go

Antwoord van Pack Up + Go

Thank you so much for this review! We are so glad San Diego was the perfect destination for you and your son, and we love that the hotel and activities were such a great fit. Hearing that the activities were exactly what your son would enjoy makes our day!

We also want to take a moment to address your note on pricing, because we never want anyone to feel uncertain about where their money went. Pack Up + Go takes a 25% service fee for planning and servicing all trips, but otherwise, the entire remaining trip budget went directly toward your flights, hotel, multiple activities, and transportation. We want to make sure you have complete visibility into that breakdown, so we will be reaching out to you privately with a full itemized summary.

Thank you again for trusting us with such a meaningful trip. We hope San Diego created some incredible memories for you both!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer