Paint by Canvas Reviews 

Painting is very calming for me and gives me something to look forward to each day. Sometimes the orders take a long time coming from China. However, I got one off Amazon once and had it in two days.

my first painting went great. 2nd painting was printed in a light pink. I was sent another but it was the same as the second painting very light pink couldn't see where to paint. Paint by canvas could have sent me one printed darker like my first painting I ordered. bad bad experience with paint by canvas. but when you have to put on magnifier to see the area to paint makes it a hard way to paint. my first painting was a higher quality than the other two that were sent to me.

Picture is exact!

I’m asked to right a review on an order I haven’t received

Delivery was on time. Amazing how real the canvas looked.word to first timers don't go for the highest level of paint pots. When you start the picture comes to life. Can't recommend enough.

i,ve purchased a few of these. every one as been great gifts for the artistic in my family.

This kit was amazing!! I was so impressed by how much it looked like the picture I sent, how high quality the materials were (brushes, paints, and canvas), and it was so fun! I also appreciated all the materials to help you do the paint by numbers like a big piece of paper with the numbers on it to go with the canvas, it made it really easy to follow and complete.
We’ll have this painting of our cats forever in our home and we absolutely love it. I highly recommend this!!

I’m thrilled I found this company! Great quality, service, sustainability policies and fast shipping. The kit includes everything needed, I didn’t have to use any of my own brushes, I received more than enough paint, the instructions were clear and the painting turned out better than expected. Would highly recommend! Thank you for helping me bring my cat portrait to life!

Really appalled at the way this company has dealt with my order.

A canvas was ordered on 11th December, supposedly delivered by Xmas… and has still not arrived! Wouldn’t refund as it’s a customised product and so sent another which was to arrive 27th January. No updated tracking information was provided so I couldn’t follow it and it’s still not arrived. Emailed on 4th and 15th February asking again for a full refund and no response. Then they have the audacity to send me emails asking how my canvas turned out! Clearly they can't cope with logistics or customer service.

Their lack of speed in trying to resolve this is terrible. Awful customer service, awful communication and awful experience.

Excellent customer service BECAUSE the last mile carrier placed my paint kit front of driveway between a full recycle bin and a full trash bin!! Clearly the trash hauler threw it right in the truck with the trash!!! Speedx delivery is not responding BUT Paint by Canvas remedied the problem immediately by sending another kit. Hopefully a different last mile carrier will be used this time. I’m still after them for an explanation for such a ridiculous delivery. Paint by Canvas, however, ROCKS

I had a really good experience with this company. The shipping was not super fast, but it was just before Christmas so I imagine they were swamped, also my order was custom. I ordered from another paint by numbers company at the same time to try them out and that order took a lot longer and arrived really damaged. Overall, the quality and customer service of Paint by Canvas was top notch and so much better than the other company I purchased from. And I LOVE my painting!

Very disappointed! Ordered a custom painting on the promise it would arrive before Christmas, this didn't happen. It eventually arrived a few days after Christmas so I reached out via their contact us page, as I no longer needed the painting due to having to source an alternative present last minute and still no response almost 2 weeks into the new year. My advice would be, dont bother with this company and use one of their many other competitors.

Paint by Canvas was extremely late for an order that I made well in advance for Christmas. They had a delay and pointed blame on their manufacturer, instead of taking ownership and providing or offering a refund or discount. My shipment/order finally arrived after Christmas but their customer service refused to offer any type of apology or refund or even a discount for my next order. Needless to say, I will never order from this company again.

excellent product absolutely loving the painting very good quality and great communication from paint by canvas and will definitely be buying more

Paining arrived 2 days ago, way beyond Christmas, way beyond what they promised...would not ever use them again

It would appear that there was some type of change in this company recently to cause this many 1 star reviews of items not showing up, lost in tracking, etc. I too have never received the product I ordered December 4 and paid a lot of money for. They kept saying to check tracking, however, there are no updates. Now they say they will ship new product, but I don't believe it. I tried to contact BBB as I thought this was an American company, but apparently it's out of Finland according to BBB. Hopefully they finally ship the order that I paid for and it will be a present for next Christmas. So disappointed.

I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be desired. I placed my order in early-December (for a Christmas gift). But it took nearly a full month to finally be delivered, and didn't arrive until after New Year's!!! The company's owner sent out a mass email to customers, letting us know our orders would be delayed... but it still made for a disappointing Christmas purchase. Probably won't be shopping with them again, unless they can fix their subpar shipping situation.

I still have not received any of my products

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing my package to another delivery driver and said my package was delivered in person. I thought I was just going to be out $50. After a month and a half and countless emails I finally have the canvas. Hooray!

I rarely leave reviews, but I feel it’s important to share my experience.

Unfortunately, I had a serious issue with the delivery of this order. Although I entered my address correctly, the state was somehow marked as wrong. As soon as I noticed the issue, I contacted the company to try to fix it. This is where the experience became very disappointing.

Customer service was extremely unhelpful. Instead of trying to resolve the issue, they repeatedly told me to contact the delivery company myself, which I did three separate times. I spent 45 minutes on the phone with the delivery company, and they confirmed they made a note on the order and would attempt a second delivery. I patiently waited, but the order never even left the warehouse.

At that point, I contacted customer service again and explained everything clearly. I also mentioned that the order was meant to be a birthday present for my husband and that it did not arrive in time. Since I was about to leave the country for the holidays and still had not received the product, I politely asked for a refund.

I was told that it was entirely my fault and that no refund would be issued. To make matters worse, after I sent a follow-up email, I was never contacted again and did not receive any response.

It has now been 42 days since I placed my order, and I have not received neither the product nor a refund. The lack of communication, accountability, and basic customer support has been extremely frustrating. Mistakes can happen, but how they are handled makes all the difference, and this experience fell far below expectations.

Based on this experience, I do not recommend this company.