I spoke with Jared, who handled my issues from start to finish. He was impressively patient and thorough. He explained in detail the options available and provided scenarios on how pathing and redirec... Toon meer
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Lees wat reviewers zeggen
After a few failed attempts to reach Tech Support on a busy Monday morning after the July 4th weekend, I selected "sales" on the phone menu and was connected to Tech Support. A terrific represen... Toon meer
Although I am a skilled user, and can follow what pair tells me to do when I ask a question, I would still like more "hand-holding." When I ask a question and the answer is basically "Modify your .hta... Toon meer
As far as I'm concerned, this team all deserve a raise in pay. Dominic, Don, Devin and Annie helped us sort out some pretty sticky connection errors we were having in our email client. And then,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Contactgegevens
2403 Sidney Street, 15203, Pittsburgh, Verenigde Staten
- 1-877-724-7638
- sales@pair.com
- pair.com
4,2
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer communications and…
Excellent customer communications and service comes as standard with PAIR Networks. Once again they delivered a solution within minutes. Knowledgeable staff acted swiftly to ensure my request was actioned. That's why I choose PAIR Networks time and time again.
30 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Thank you very much for the kind words and I will make sure to pass this along to the team! We are grateful to have customers like yourself and are always happy to help make the problems disappear.
Quick and very helpful response
Quick and very helpful response. Solved my problem easily.
8 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Glad to hear that the problem is no more! Thank you for taking the time to let us know as well.
Antwoord van Pair Networks
That is always great to hear and I thank you for taking the time to let us know!
Pair consistently supports you - they are always on your team
your team acknowledged the request to patch our servers during regular biz hours - it's appreciated.
6 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Our team is always happy to help accommodate and coordinate planned maintenance. Thank you very much for taking the time to leave us this feedback as well!
Antwoord van Pair Networks
Thank you very much for taking the time leave us this feedback and I will make sure to pass it on to the team!
Very slow response times
Very slow response times for tech support. I responded Friday within office hours and didn't get a response for a couple days. When I did get a response it was not very detailed. This happened to me before as well. I'm very disappointed in their support.
1 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am very sorry to hear that you have had subpar experiences with the Support Team. Especially regarding the length it took to get a response. I will make sure this gets looked into and I hope that our team has a chance to make this right!
Immediate and easy resolution to my…
Immediate and easy resolution to my problem
6 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Always glad to hear that! Thank you for taking the time to leave us this feedback.
Hosting problem solved in less than a day
Pair Tech Support (Devin) solved a problem with my hosting account in less than a day.
4 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
That is great to hear and I will make sure to pass this kind feedback on to Devin as well!
Pair Networks always solves my problem…
Pair Networks always solves my problem right away. The only downside is waiting for them to open on Monday morning.
4 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Glad to hear that our team is able to get the job done. We do have Support Team members 24/7, if you are ever in a pinch!
Excellent Support
Charlie from support answered our questions very clearly. Excellent response.
27 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
We are lucky to have venerable members of our Support Team such as Charlie! I am glad that he was able to answer all questions and thank you for taking the time to let us know.
It was resolved at no cost even though…
It was resolved at no cost even though we didn’t know the cause of the missing website. Backups are so important at our
Museum as well as at Pair!
1 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Our team is always happy to help! Thank you for taking the time to leave us this feedback.
Everything went fine once I found the…
Everything went fine once I found the urgent email address: I think it should be more apparent where you tell people they cannot chat or call on weekends. I appreciated that the agent told me about my one unauthorized credential was somehow registered three times in one second. That allows me to try to address the problem at my end.
2 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am glad to hear that problem did get addressed in the end! I will make sure to pass on the feedback about making our new Chat/Phone hours more visible to our developers to address. Thank you for taking the time to leave us this feedback as well.
Success
Prompt response with easy to follow directions that worked.
23 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Always glad to hear that and thank you for taking the time to let us know!
The reply back was quick but not happy…
The reply back was quick but not happy with the no idea when the MLB Toppers will be available to Canada!. The only Team we have is the Toronto Bluejays. Last year they brought a nation together and Pair will not ship to Canada on any of the MLB Toppers!!! You would make so much money having them available to Canadians please please please
29 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I believe you have us confused for a different company, this is Pair Networks web hosting services!
Staff fixed the problem very quickly
Staff fixed the problem very quickly, were polite and helpful.
1 mei 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Always glad to hear that! Thank you for taking the time to leave us this feedback.
Faster than expected email response…
Faster than expected email response with an in-depth analysis of the issue root causes (coding problems) and easy to understand fix recommendations.
Can’t ask for more.
27 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Thank you very much for taking the time to let us know and I'm glad that our team was able not only find the issue but also give a good explanation!
Excellent support system
Excellent support system.
All support engineers are great.
Just Love the prompt service from Pair.
27 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Thank you very much for taking the time to let us know and if anything else arises, our team is always ready to help!
Locked out of website by Google reCAPTCHA v3
For a coder to work with a person who is not a coder, the back-and-forth can be frustrating. The Pair Networks Support Team stayed with me through the dumb questions and tried to explain what to do to solve my disastrous problem.
22 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
Our team has experience assisting users of all experience levels, so never be afraid to reach out! Thanks for taking the time to leave us this feedback.
My Fault...Sorry
Since the problem was me not understanding the situation, I commend the Service Techs for their patience. They stayed with it until the problem was resolved, and their communication was prompt and on point.
24 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
No worries at all! Our team assists everyone from first time users to advanced developers and in between. I am glad to hear that you were able to get it resolved in the end.
Support request two days and still waiting
I contacted Support two days ago and still have not heard back yet. They just sent me an email asking for a review of the service they provided which was none.
*EDIT*
I think because my support involved canceling my account they purposely gave me the runaround to try and have it go away, but it eventually did get taken care of. It’s quite unfortunate. This is not the company it was 20 years ago.
23 april 2026
Review zonder uitnodiging
Antwoord van Pair Networks
I am very sorry that you did not hear from out team! If you still have not heard from us then it is very likely we did not receive your method of communication or there was an error on our end. We want to ensure that this gets resolved at top priority so if you contact us please mention Trust Pilot in your message.
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