Pair Networks Reviews 

Although I am a skilled user, and can follow what pair tells me to do when I ask a question, I would still like more "hand-holding." When I ask a question and the answer is basically "Modify your .htaccess file and add a command to do X" — which is what I got — that's less helpful than I would like. Maybe that means I am not pair.com's target user and I should get a different host.

The support person was fine and tried to be helpful. At the end of the day, you need better anti spam software. Adding a thousand rules no longer works. I’m playing whack-a-mole. The scammers are winning.

Well the staff quickly responded to all of my questions.

The migration has been a complete and utter disaster, and has compromised and made my work more difficult. The service team has been unhelpful after numerous calls. And to make matters even worse I now have hundreds of spam messages to deal with each day. I was told that this is a Pair issue and would be rectified but it has only gotten worse.

Pair networks are real humans doing a great job, the recently performed an in place major version mysql server upgrade, but crucially took their time, running a complete pre migrate test in a staging environment, to verify the upgrade would work prior, and then managed it at a time that suited us, and informed us along the way.

Appreciate the ability to get support from a helpful real person rather than a bot!

great assistance

After a few failed attempts to reach Tech Support on a busy Monday morning after the July 4th weekend,
I selected "sales" on the phone menu and was connected to Tech Support. A terrific representative named Joe spent an inordinate amount of time with me trying to find the problem I was having when trying to send email from my iPhone 17 Pro. We determined that all settings on the Pair end were proper and there must be a problem on the "Apple" side. After a lengthy call with a tech at Apple Care, the issue was solved.
Joe at Pair was terrific. He showed extraordinary patience, professionalism, technical knowledge, and was vey friendly.
Compliments to him for his service. Pair should be proud and happy to have him on staff!

Devin was very patient and helpful, and in the process i learned a lot about how my computer communicates with various web pages. And everything was resolved successfully. Thank you!

We've been using Pair since the 1990s. Their support is superb - fast responses, sensible conversations and advice that actually works. Very happy customer!

Pair support analyst Matthew kept me informed about my account move. Total downtime was less than 10 minutes.

I spoke with Jared, who handled my issues from start to finish. He was impressively patient and thorough. He explained in detail the options available and provided scenarios on how pathing and redirects work. Walked me through each step and guided technical decisions that I normally would not understand. The call ended with me gaining knowledge about email POP path’s vs IMAP. Very happy my domain and email is hosted by Pair. Great experience!

Pair always responds to support requests with professional and helpful advice. It's what makes them top notch.

Support got back to me very quickly, and Bob was very helpful in solving my problem.

Call was answered quickly. Help person was easy to understand. And patient.

As far as I'm concerned, this team all deserve a raise in pay. Dominic, Don, Devin and Annie helped us sort out some pretty sticky connection errors we were having in our email client.

And then, we briefly lost http service in the wee hours. An email to urgent@pair prompted the team to check the server logs and somehow during a debugging operation I was conducting I evidently set off a bunch of packets that looked to Apache like an intrusion attempt and it locked me out, generating a series of 403 errors. The team consulted the server logs and whitelisted our IP#, so that won't happen again.

First Class! I highly recommend the team at Pair Networks.

PAIR ALWAYS HAS THE BEST CUSOMER SERVICE AND TECH HLEP.

The technician read and understood my reports of the problem. They responded quickly, diagnosed the problem, explained what the problem was (my IP address had gotten onto a lockout list), and restored my access.

Pair support is always helpful! Unlike many other support teams nowadays, you are always contacted by a real human, who takes a good look at the issue and provides actually helpful and applicable solutions to your problem. If you need more clarification, you can always ask -- and again, they get back to you in a timely and accurate manner.

Got to the bottom of the issue fairly quickly.